Salesforce Sales Cloud Reviews

I'm in an architect role. Primarily, it's for CRM. Service Cloud is used as our call center using the CRM.

Essentially, it's the CRM solution for managing customers and leads.

The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes.

AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution.

Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales processes and business development deals, ensuring seamless pipeline management and data-driven decision-making.

Additionally, I utilize Salesforce’s reporting capabilities to generate insights for new business management, enabling proactive engagement and strategic growth planning. In previous projects, particularly in the automobile industry, I used Salesforce to manage global car orders through a customer portal, enhancing operational efficiency and customer experience.

Overall, Salesforce Sales Cloud has been instrumental in driving growth, optimizing workflows, and ensuring a more structured and efficient sales approach within our organization.

I help implement solutions for customers like retailers and the automotive industry. It's used typically to help them with the cold sales process and help them go digital as much as possible into the cloud solutions. That's where we recommend Salesforce solutions based on the discovery we do with customers. We help implement the Sales Cloud platform for the customers. It's a software as a service primarily.

From the company perspective, the benefits would be the quicker return on investment, especially into the sales and service model. It's great for any company deeply into the sales and service model. In terms of investing in Salesforce, which could be Sales Cloud or Service Cloud, two of the offerings that come from Salesforce, the biggest win when I reach out to customers is showcasing to them the quickest way to ROI.

Salesforce Sales Cloud has lots of features and capabilities since it allows you to create multiple applications related to business processes and create multiple lighting web components. The tool has multiple new technologies to build applications according to business processes.

Salesforce's price worldwide is very high. Salesforce's price in the Indian market is also high. The high price of the product is an area of concern where improvements are required. In India, the tool's customers are not very huge or big businesses with big sales revenues, so Salesforce Sales Cloud should work on the price part and make it a low-cost tool for users.

We have multiple sales divisions, and each division has its own sales cycle. We have deployed the product for B2B businesses across all five divisions. We monitor the pipeline in multiple stages. We also monitor the conversion of pipelines into actual orders.

Chatter is one of the best features. Opportunity Split and Territory Management are also good features. I appreciate Salesforce's flexibility in the stages. The tool is quite flexible. It adapts to any sales environment. The solution has a major impact on pipeline conversion calculation. We monitor the pipeline stages. Salesforce helps us monitor the progress of sales opportunities.

It's really the field sales mobility and alignment with the customer-service functions, so Service and Sales Cloud alignment through Salesforce.

We use the SaaS version. Predominantly, it's pipeline management and Salesforce optimization. We are a smaller company, so there are about 80 users working with Sales Cloud.

In my company, we have very manual backend disparate systems, but the good news is that through Salesforce—not only the Sales Cloud, but the Commerce Cloud—our customer-facing experience is best-in-class with this solution. We give all our customer service and sales teams a shared view of every one of our customers. Obviously, there's all the analytics and now the AI business analytics. 

It easily integrates with different ERPs, so we are now, in a progressive manner, implementing an ERP across a large food manufacturing business. There is no down time to the customers because the backend will implement this in terms of finance and operations, but the frontend and sales experience for customers is unaffected because Salesforce is basically ERP standalone, ERP agnostic.

Clients create business opportunities in the life sciences and retail industries. They launch their initiatives using Salesforce CRM and Salesforce Cloud.

Salesforce Sales Cloud enhances deal closures. We can implement checks to ensure proper data entry with validation rules. For instance, when the first option is selected, the second option can be automatically pre-selected based on default settings, simplifying the user’s job. The user does not need to manually address all possibilities or answer all customer questions. Using permutation and combination constraints, we can automate subsequent selections based on previous choices, managed through validation rules at the back-end level.

The product is a CRM system, and without it, you're pretty much blind because you're relying on it to provide customer information and track the sales flow. I've used it for ten years and haven't used anything else, so I couldn't comment on whether it's better or worse than any other products on the market. However, Salesforce Sales Cloud is almost the de facto standard in the CRM field. Most companies have used or are currently using it to some extent. The solution is a bit like email—it's just one thing you use daily. 

The tool is a feature-rich platform. It is cloud-based means it's accessible to multiple people in the organization simultaneously. It's a collaborative CRM system where updates are visible to everyone. You can use it lightly with basic notes or extensively with lots of information. It supports multimedia, allowing you to upload video and audio clips. Overall, it's a feature-rich platform, and I don't have one specific feature that stands out; it's just very functional and rich.

You can set up personal dashboards with your indicators. Most senior management inside organizations use the solution to create their dashboards. At a glance, you can see how the organization is doing from a sales perspective, whether they're on target, and what the pipeline looks like.

The tool is like an email system. It's like asking how much money Outlook has saved your company. You couldn't function without it. It's not an extravagant purchase where you could opt for something else. Salesforce is pretty much ubiquitous. It's just one of those back-office tools, like an email system, that you have to use. You don't view it as saving a specific amount of money per month. It's more like without it, you couldn't function.