ServiceNow Strategic Portfolio Management Reviews

Name: ServiceNow Strategic Portfolio Management
Brand: ServiceNow
Rating: 4.0 (32 reviews)

Vendor: ServiceNow

4.0 out of 5

32 reviews
96% willing to recommend

249 followers

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What is ServiceNow Strategic Portfolio Management?

ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

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ServiceNow Strategic Portfolio Management is the #2 ranked solution in top Project Portfolio Management solutions and #5 ranked solution in top Enterprise Agile Planning Tools. PeerSpot users give ServiceNow Strategic Portfolio Management an average rating of 8.0 out of 10. ServiceNow Strategic Portfolio Management is most commonly compared to monday.com: ServiceNow Strategic Portfolio Management vs monday.com. ServiceNow Strategic Portfolio Management is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

Buyer's Guide

ServiceNow Strategic Portfolio Management

January 2025

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Featured reviews

Srinivasa Neelapu

Associate Director - ServiceNow Lead Platform Architect at Novartis Pharmaceuticals

SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.

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Karthik Kambhampti

Solution Director - Service Management at Microland Limited

The solution is an evolving strategic portfolio manager. It is part of an evolving landscape. Every organization has big challenges, and different customer challenges vary greatly. When the generic model caters to most of those challenges, specific use cases may require a good understanding and depth of the customer's perspective. However, we sometimes see a lack of technical support, as it is often more specific to what the product offers rather than how to tweak it to meet the customer's needs. This means there may not be a clear definition of progressing and addressing the customer's scenario. That is a challenge that we typically address, but we do not get extended support around the product.

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MohammedHashim

Principal Architect at Brillio

A major improvement we would like to see is definitely around agile management. They have improved over the last many years, in all fairness, yet there are many things they can do from an agile and scrum management perspective. What is challenging for us is managing the finance. We still depend upon our classic Oracle NetSuite for many of these financial planning and organizing. While many features exist in ServiceNow, it is not far along with what we have in the Oracle world. Predominantly, we have to manually write the scripts and all the custom rules for much of the whole financial annual planning and monthly planning. It's not out-of-the-box. There's a lot of customization, so I'll have to buy an expensive product like ServiceNow and then have a tech deck for it. I'll have to keep a big developer team on staff to build these things out. One of the things they should definitely change is the number of out-of-the-box options. The native feature that comes with this financial planning is something that needs to change. For example, if I have to see some of these permutations and combinations, like how I see them on a spreadsheet, I should be able to import them. Everybody doesn't log into the portal. I need to figure out: how can I do it manually, upload it, and then have the XLSM take these macros and run? That is the one automation I would definitely like to see. The finance teams, they're well-versed in using Excel. I cannot go and insist to them that they should start using my folders. I would love to see some compatibility where we could have something like a spreadsheet in Excel and then put it onto ServiceNow and have it reflected.

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ServiceNow Strategic Portfolio Management mindshare

Product category:

As of February 2025, the mindshare of ServiceNow Strategic Portfolio Management in the Project Portfolio Management category stands at 12.7%, down from 13.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Portfolio Management

PeerAnalyst reports

Type	Title	Date
Category	Project Portfolio Management	Feb 1, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 1, 2025	Download
Comparison	ServiceNow Strategic Portfolio Management vs monday.com	Feb 1, 2025	Download
Comparison	ServiceNow Strategic Portfolio Management vs Broadcom Clarity	Feb 1, 2025	Download
Comparison	ServiceNow Strategic Portfolio Management vs Smartsheet	Feb 1, 2025	Download

Title	Rating	Mindshare	Recommending
monday.com	4.7	6.4%	98%	225 interviews Add to research
Broadcom Clarity	4.0	10.7%	91%	142 interviews Add to research

Valuable Features

ServiceNow Strategic Portfolio Management has valuable features like a user-friendly interface and easy customization, integration with platforms like Azure, and project portfolio management. It excels in demand and risk management with visual tools like bubble charts. Users appreciate its flexibility and adaptability, enabling seamless resource management and alignment with ITSM operations. It supports various project methodologies, including Agile, and provides strategic management with real-time analytics and comprehensive reporting for project and program management.

"ServiceNow support is awesome."
"The best feature is the effective reporting system for project portfolio and program management."
"Information management is very beneficial for our customers."

Room for Improvement

ServiceNow Strategic Portfolio Management needs simplification in its interface and setup as it can be complex and user-unfriendly. The pricing is high, making it less accessible for smaller companies. There is room for integration improvements, especially with financial management tools and visualization features, like Power BI. Users desire more out-of-the-box functionalities to minimize customization effort. Enhanced AI and machine learning, along with better financial capabilities within SPM, are also needed for improved efficiency.

"As of now, making the product more cost-beneficial would help more organizations consider investing in it."
"The pricing is average."
"ServiceNow need to focus on internal empowerment rather than awareness to drive the change."

ROI

Users report a significant ROI from ServiceNow Strategic Portfolio Management. They achieve increased collaboration, full visibility, and cost reductions by consolidating applications. Streamlined planning and forecasting are possible through its unified portal. The system's flexibility in integrations enhances operational ease, offering a comprehensive business understanding. Time to market improvements are noted, reflecting a satisfactory ROI and business value. Ratings for ROI generally favor high levels, highlighting ServiceNow's impact on business change and decision-making.

Pricing

Enterprise users find ServiceNow Strategic Portfolio Management expensive compared to competitors like Clarity and Atlassian, with pricing influenced by factors such as region and number of licenses. Additional fees for features or support can increase costs, making it more suitable for larger organizations. Some users note complex pricing models and varying charges, while others cite reasonable ROI despite higher costs. Pricing is often seen as negotiable, but generally rated above average in terms of expense.

"The pricing is negotiable based on the contract and licensing perspective."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The tool is expensive."

Popular Use Cases

Organizations primarily use ServiceNow Strategic Portfolio Management for project and portfolio management, incident management, and demand management. It supports Agile, traditional, and hybrid methodologies, aligning business strategies with project execution. Users include project managers, IT engineers, and service teams. It facilitates resource management, governance of strategic projects, and integrates with other tools for enhanced portfolio visibility. Additionally, it aids in strategic planning, technology portfolio management, and requirement tracking, connecting to enterprise systems for comprehensive management solutions.

Service and Support

Customer service and support of ServiceNow Strategic Portfolio Management receives positive feedback. Users appreciate its knowledgeable, responsive, and efficient team, highlighting fast issue resolution and excellent assistance. However, some note the occasional slowness and specificity response limitations. Many depend on internal teams and external documentation for support, while those directly interacting rate it highly. ServiceNow provides comprehensive training and has made significant strides in maintaining effective communication during complex implementations.

Deployment

ServiceNow Strategic Portfolio Management's initial setup varies in complexity. Some describe it as straightforward, similar to setting up a Facebook account, while others find it challenging, especially for multiple branches. Deployment times range from 40 minutes to several months, depending on data migration and customization needs. Issues like complex configurations and integration challenges are noted. Users often find guidance helpful but rate ease of setup between moderate and simple, with scores from four to nine out of ten.

Scalability

Many users find ServiceNow Strategic Portfolio Management highly scalable, praising its ease of scaling and adaptability for thousands of users. It is often utilized by different departments, with frequent mentions of positive experiences from large enterprises. Some users note slight performance issues. Ratings for scalability vary, yet a majority give high scores, highlighting its capacity to handle significant workloads while accommodating customization and deployments across multiple regions and user bases.

Stability

ServiceNow Strategic Portfolio Management is widely praised for its stability, with an impressive availability rate ranging from 99.9% to 99.98%. Despite occasional performance issues, such as slow response times during certain actions and system updates, users largely report it as robust and improving over time. The platform provides a stable experience, and users frequently rate it highly, with scores between seven and ten out of ten for reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow Strategic Portfolio Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

13%

Government

Healthcare Company

Computer Software Company

University

Construction Company

Real Estate/Law Firm

Energy/Utilities Company

Retailer

Educational Organization

Insurance Company

Non Profit

Hospitality Company

Media Company

Wholesaler/Distributor

Consumer Goods Company

Legal Firm

Transportation Company

Comms Service Provider

Performing Arts

Outsourcing Company

Logistics Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Aerospace/Defense Firm

Compare ServiceNow Strategic Portfolio Management with alternative products

Learn more about ServiceNow Strategic Portfolio Management

ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

ServiceNow SPM Best Practices

Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

ServiceNow Strategic Portfolio Management Benefits:

ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

Big Picture Visualization
Improved Decision Making
Improved Process Management
Seamless Scalability
Increased Productivity
Improved Efficiency
Improved Time Management
Better Outcomes
Improved Communication
Comprehensive Reporting and Tracking
Improved Return on Investment

ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

Reviews from Real Users

“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

ServiceNow Strategic Portfolio Management was previously known as IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM.