Trellix Helix Reviews

Name: Trellix Helix
Brand: Trellix
Rating: 4.4 (11 reviews)

4.4 out of 5

11 reviews
100% willing to recommend

What is Trellix Helix?

Trellix Helix is a cutting-edge product that revolutionizes the way businesses manage their data and streamline their operations. With its advanced features and user-friendly interface, Trellix Helix offers a comprehensive solution for businesses of all sizes. One of the key features of Trellix Helix is its powerful data management capabilities.

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Trellix Helix is the #7 ranked solution in top Security Incident Response solutions and #32 ranked solution in top Security Information and Event Management (SIEM) solutions. PeerSpot users give Trellix Helix an average rating of 8.8 out of 10. Trellix Helix is most commonly compared to Microsoft Sentinel: Trellix Helix vs Microsoft Sentinel. Trellix Helix is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 838,713 peers since 2012

Featured reviews

BiswabhanuPanda

Senior technical consultant at Hitachi Systems Micro Clinic

I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.

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Abanoub Alfy

Information Technology Security Analyst at EBC

We use Trellix Helix for protection against network attacks, TLS, and SSL attacks. We also use the solution for user behaviour accesses Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks. Trellix Helix's configuration and learning could be improved to identify…

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BiswabhanuPanda

Senior technical consultant at Hitachi Systems Micro Clinic

Helix will do well after the pandemic because everybody will be looking for a cloud solution and it is cloud-native. There are certain changes we are bringing onto our endpoint and our ETP network security. So everything makes an impact on Helix because every log and every change you can manage through Helix. Helix is directly integrated into a single sign-on platform, which is free FireEye customers. They can log into any of their incentives like if they want to log into the ETP, email security, they use a third-party sandbox and intel and FireEye integrates nicely into it. There are a lot of issues because of GDPR but otherwise, it is a very good platform.

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Trellix Helix mindshare

Product category:

As of February 2025, the mindshare of Trellix Helix in the Security Information and Event Management (SIEM) category stands at 0.5%, down from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Information and Event Management (SIEM)

PeerAnalyst reports

Type	Title	Date
Category	Security Information and Event Management (SIEM)	Feb 22, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 22, 2025	Download
Comparison	Trellix Helix vs Splunk Enterprise Security	Feb 22, 2025	Download
Comparison	Trellix Helix vs Wazuh	Feb 22, 2025	Download
Comparison	Trellix Helix vs Microsoft Sentinel	Feb 22, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Sentinel	4.1	7.7%	93%	89 interviews Add to research
Splunk Enterprise Security	4.2	9.8%	93%	304 interviews Add to research

Valuable Features

Trellix Helix's most valuable features include seamless integration with APIs, strong automation, high-quality detection with minimal false positives, predefined use cases, simple deployment, speed, easy-to-understand language, email attack prevention, and advanced malware blocking. Users appreciate dynamic analysis, the ability to write and input custom rules, timely visibility on new threats, robust enrichments, and manual report creation capabilities.

"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."
"As far as its core functionality goes, it’s spot-on."
"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

Room for Improvement

Trellix Helix requires improvements in its graphical user interface, cloud connectors, integrations, and dashboard. Users find the configuration and learning phase challenging. Integration with third-party tools and gaining timely support from partners is problematic. Pricing and licensing terms are also major concerns. An on-prem version is desired, and issues exist with creating application rules and managing API integrations.

"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."
"There is room for improvement in the integration capabilities of third-party tools."
"We often rely on Martins to create logs and provide professional threat services rather than basic support."

ROI

Organizations experienced a significant ROI from Trellix Helix through enhanced incident response, reduced investigation time, and improved threat detection accuracy. Trellix Helix's automation features helped alleviate security team workloads, enabling them to focus on higher-priority tasks. Additionally, the streamlined workflows and comprehensive visibility into security events allowed for more efficient management of resources and faster decision-making processes. Trellix Helix's intuitive interface and robust capabilities contributed to substantial financial and operational benefits.

Pricing

The pricing for Trellix Helix is considered a little expensive compared to other options. Some users mention that it could be more affordable.

"I rate Trellix Helix a five out of ten for pricing."
"FireEye Helix is a little expensive."
"It could be cheaper, but that applies to every product."

Popular Use Cases

Trellix Helix is used for managing alerts, tickets, and data correlation in cybersecurity. It integrates with FireEye endpoint solutions for rapid investigations and incident responses. Utilized in sub-services, managed detection, and response services, it handles ransomware, phishing campaigns, credit card fraud detection, and malware threats. The tool supports user behavior analysis, network attack protection, and operates in restrictive environments without cloud connectivity. It's implemented and managed by service providers for multiple companies.

Service and Support

Customer service and support of Trellix Helix are very responsive and professional. Users are generally satisfied with the prompt and informative assistance. Technical support is efficient, with experts available without delay. Local support teams handle cases efficiently, responding quickly to critical issues. Response times are sometimes perceived as slow, but support is generally considered good. Trellix vendor support is praised for its speed and expertise. Users rarely face lengthy processes.

Deployment

Users report Trellix Helix's initial setup as generally straightforward and quick, usually ranging from a few hours to a few days. Deploying Helix is described as easy, with minimal complexity and mostly automated maintenance. Some mention challenges with large setups, such as integration issues and log pulling difficulty, taking several weeks. Detailed documentation helps, though direct communication with Trellix experts is sometimes needed to address specific issues not covered in manuals.

Scalability

From a technical perspective, Trellix Helix is quite scalable, requiring agents on endpoints or devices. However, the economic aspect can be a hurdle due to high costs. Users found it scalable with multiple APIs in use. Ratings for scalability are generally high, with medium and large enterprises finding it favorable. Though smaller businesses might prefer alternatives, the scalability for larger organizations is solid, receiving ratings of eight or nine out of ten.

Stability

Users find Trellix Helix very reliable and stable, with ratings frequently at nine or ten out of ten. Although there are occasional performance issues, they are minor and easily resolved. Many appreciate its stability and reliability, confirming it doesn't have bugs or glitches. Parsing third-party logs is free, though users sometimes need significant support to extract specific information from applications.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Trellix Helix Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

12%

Financial Services Firm

University

Government

Educational Organization

Non Profit

Construction Company

Healthcare Company

Wholesaler/Distributor

Energy/Utilities Company

Retailer

Logistics Company

Media Company

Insurance Company

Real Estate/Law Firm

Marketing Services Firm

Transportation Company

Performing Arts

Mining And Metals Company

Outsourcing Company

Hospitality Company

Compare Trellix Helix with alternative products

Learn more about Trellix Helix

The product allows businesses to store, organize, and analyze large volumes of data in a secure and efficient manner. With its intuitive interface, users can easily navigate through the system and access the information they need, saving valuable time and effort. Trellix Helix also offers seamless integration with other business applications, making it a versatile tool for businesses. It can be easily integrated with existing systems, such as CRM and ERP software, allowing for a smooth flow of data across different platforms. This integration ensures that businesses have a holistic view of their operations and can make informed decisions based on accurate and up-to-date information.

Another standout feature of Trellix Helix is its robust reporting and analytics capabilities. It provides businesses with real-time insights and actionable intelligence, enabling them to identify trends, spot opportunities, and make data-driven decisions. The customizable dashboards and reports allow users to visualize data in a meaningful way, making it easier to understand complex information and communicate it effectively to stakeholders.

Trellix Helix offers advanced security features to protect sensitive business data. It employs industry-standard encryption protocols and access controls to ensure that data is secure and only accessible to authorized personnel. This level of security gives businesses peace of mind, knowing that their valuable information is protected from unauthorized access or breaches.

Helix is a comprehensive and user-friendly solution for businesses looking to optimize their data management and streamline their operations. With its advanced features, seamless integration, robust reporting, and analytics capabilities, as well as top-notch security, Trellix Helix empowers businesses to make informed decisions, improve efficiency, and drive growth.

Trellix Helix was previously known as FireEye Helix, FireEye Threat Analytics.