Webex Reviews

Many users found Webex advantageous, noting its capacity to facilitate meetings and business sessions, justifying the expenditure. While exact ROI calculations weren't available for most, some indicated a positive return. Webex was highlighted for its security, and additional purchases like communication devices received favorable feedback.

Webex pricing varies, with subscription-based licensing influencing overall costs. Although it's often considered expensive, especially compared to competitors like Zoom and Microsoft Teams, discounts are available with bundled Cisco products or bulk licensing. Enterprise buyers may find it cost-effective due to scalability, but smaller businesses express concerns regarding high prices. Free versions exist for smaller meetings, while paid versions offer more features. Annual contracts are typical, with costs ranging significantly based on usage and integration needs.

• "The tool is expensive."
• "There is a need to pay the licensing charges to use Webex Enterprise Edition."
• "The tool's licensing is expensive, but it should be cheaper."

Webex is primarily utilized for virtual meetings, including web conferencing, video calls, and presentations. Users engage it for screen and document sharing among geographically dispersed teams, client interactions, and telemedicine. The platform supports internal and external communication, team collaboration, remote support, and training. Users from diverse sectors leverage it for technical discussions, knowledge transfers, and real-time connectivity. It integrates seamlessly with telephony systems and is chosen for its user-friendly interface and comprehensive features.

Webex customer service is frequently praised for responsiveness and helpfulness. Many rate technical support highly, although experiences vary. Some users encounter issues such as slow response times and challenges during troubleshooting. Despite these, many users report satisfaction, with technical support often rated between 7 and 10 out of 10. Availability through multiple channels and a 24/7 help desk is appreciated, while some rely on internal teams, highlighting the diverse experiences with Webex support.

Many users found Webex’s initial setup straightforward and quick, requiring minimal time and effort. Most reported ease in installation, though some encountered confusion between similar software. Despite a few challenges with complex setups or integration, many rated the setup highly. Downloads typically involved simple steps, with cloud deployment noted. Some needed additional resources, but generally, the tool was user-friendly, facilitating seamless deployment and requiring little technical expertise. Confusion primarily arose from distinguishing between different versions.

Webex demonstrates strong scalability, handling both small and large user bases efficiently. Many users report successful usage across various team sizes and departments, including global reach for larger enterprises. Some mentioned challenges in extreme cases with very high participant counts or network stability during vast meetings. For the majority, it accommodates expanding needs without imposing significant technical barriers. Numerous configurations and capabilities ensure adaptability for businesses, supporting thousands of diverse users effectively.

Webex is generally stable, with many experiencing smooth operation during usage. Some note isolated issues such as audio quality and connectivity, often linked to network specifics rather than Webex itself. Feedback highlights its strength in handling multiple devices without crashes or freezes. Despite occasional connectivity concerns or updates, the stability is typically reliable. Users rate the stability highly; however, some prefer improvements to match the performance of competitors like Microsoft Teams.