What is our primary use case?
I am in a hospital setting where
Webex is used for telemedicine.
What is most valuable?
The number one reason we chose
Webex was the security features. It was the main reason why we chose Webex over other solutions. We do have other solutions as well, but for telemedicine, we decided that the best solution was Webex.
What needs improvement?
Usability needs improvement. Webex is more complex compared to
Zoom.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
For how long have I used the solution?
I have more than three years of experience with Webex.
What was my experience with deployment of the solution?
We did not experience any significant deployment issues. Setting up a simple deployment was very simple and easy, but performing advanced features like setting up lines and connecting our IP telephony was complex.
What do I think about the stability of the solution?
Webex is very stable. I would rate its stability as ten. We haven’t had any issues with it at all.
What do I think about the scalability of the solution?
Webex is very scalable, and I do not think that our organization has ever reached its limit.
How are customer service and support?
We had a very small use case for technical support, and it was okay. I would rate their technical support as seven.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We use Zoom as well. The major advantage that Zoom has over Webex is its simplicity.
How was the initial setup?
The initial setup depends on the feature. For a simple deployment, it was very simple and easy. However, performing advanced setups was complex.
What about the implementation team?
We used an integrator for the implementation.
What was our ROI?
There is nothing we can specifically label as ROI, but we chose Webex for its security. We also purchased Webex communication devices like a television with everything inside, which users love.
What's my experience with pricing, setup cost, and licensing?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What other advice do I have?
I would definitely recommend Webex to others in our industry. Overall, I would rate it around seven to eight.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: I am a real user, and this review is based on my own experience and opinions.