Adobe Commerce vs SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Adobe and Salesforce are both solutions in the eCommerce Platforms category. Adobe is ranked #3 with an average rating of 8.2, while Salesforce is ranked #1 with an average rating of 8.1. Adobe holds a 14.6% mindshare in P, compared to Salesforce’s 16.2% mindshare. Additionally, 84% of Adobe users are willing to recommend the solution, compared to 88% of Salesforce users who would recommend it.

Adobe Commerce

Read 27 Adobe Commerce reviews

2,440 Views
1,637 Comparison Views

84% willing to recommend

Salesforce Commerce Cloud

Read 30 Salesforce Commerce Cloud reviews

3,271 Views
1,921 Comparison Views

88% willing to recommend

SAP Commerce Cloud

Read 18 SAP Commerce Cloud reviews

4,054 Views
2,314 Comparison Views

77% willing to recommend

Adobe Commerce

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Adobe Commerce, Salesforce Commerce Cloud, and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: April 2025).

Buyer's Guide

eCommerce Platforms

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of April 2025, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 14.6%, up from 12.6% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 16.2%, up from 15.5% compared to the previous year. The mindshare of SAP Commerce Cloud is 14.3%, down from 20.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Chirag Bhavsar

Founder and CEO at Coduzion Technologies Pvt Ltd

Handles order processing, customer management, configuration, third party payment integration, and shipping matters

Magento has a solution for every business scale, but there were a few issues in the framework itself where there were minor performance issues which they are now working on. Hopefully within six to seven months, if those performance issues are fixed, they will provide a more flexible headless e-commerce approach to their framework, then there will be a greater scope for them overall to be on the larger scale. They are already a competitor with Shopify, but this can put them more on point on to the merchants. Because Magento is relatively new, even though Magento 1 has been in market for 16 or 17 years, Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.

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Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Allows for easy customization according to specific customer needs

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

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Aaron Maema

SAP Hybris Developer at a retailer with 10,001+ employees

Excellent, scalability, functionality, and flexibility; but, the price could be reduced

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution. They are both excellent, and you can easily customize them. The integration side of it with Hybris OCC to integrate with other systems is also effective. That's also a useful feature. It primarily has a lot of features that provide a significant advantage, and it's very good. It's out of the box, it's a new spectrum. It's good, but it depends on how you are customizing it to your benefit. It depends on your business objective and your angle, and how you want to go about it. It's flexible, you can do anything with it. I don't have any issues with the interface.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"On the plus side, when you build everything from scratch in Magento, you can do magic with it."

"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."

"Magento provides a strong backing, meaning it can handle the order processing, customer management, configuration, third party payment integration, and shipping matters. There is a standard, very well set up architecture already present in Magento that helps them set up their online shops with much precision. Clients can see their reports, their daily sales, their best selling products, and their best buying customers so that they can target them through mails or just follow up with them. These are the main default features which make Magento so attractive."

"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."

"The customization capabilities of Adobe Commerce are great."

"The ecosystem includes thousands of vendors who are providing third-party add-ons."

More Adobe Commerce pros

"Ability to quickly add content and manage products along with associated web content easily."

"There is a good community of developers for the platform."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"The pipeline and lead management features are the most valuable."

"I find the reports to be the solution's most valuable feature."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

More Salesforce Commerce Cloud pros

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"The tool has good performance."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"The user interface can be customized."

More SAP Commerce Cloud pros

Cons

"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."

"Should have a way to communicate properly with the team that builds the platform"

"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."

"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."

"The solution takes a huge amount of time to complete the root cause analysis."

More Adobe Commerce cons

"In terms of application performance, it could be a bit quicker."

"In the next release, Commerce Cloud should add CRM dashboards."

"The connection with Marketing Cloud should be improved."

"Needs better access to code and customizability of the solution."

"The community is very closed source. If you don't buy it, you won't be able to learn it."

"It is similar to ATG, but some features can be exchanged between the 2."

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"Pricing is a disadvantage because it is expensive."

More Salesforce Commerce Cloud cons

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"A public cloud solution of this software would open great possibilities."

"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."

"The WCS management or content management is not that great."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"The learning curve is high."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"The cost of implementation is cheap compared to other solutions."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"There are no significant upfront license costs."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The licensing works on a per-user basis."

"The pricing is fairly reasonable."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"The product is expensive."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

More Salesforce Commerce Cloud pricing and cost advice

"I don't know the cost, but it can be expensive."

"This is an expensive solution."

"The price is too high."

"The solution is very expensive in Turkey."

"The solution is expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is quite high."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Educational Organization

69%

Computer Software Company

Financial Services Firm

Retailer

Educational Organization

63%

Computer Software Company

Retailer

Financial Services Firm

Educational Organization

48%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time ...

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

The extensibility of end-to-end lifecycle management for an order can be enhanced. Salesforce Commerce Cloud should i...

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

See all answers

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

See all answers

Comparisons

Shopify vs Adobe Commerce

Compared 11% of the time

HCL Digital Commerce vs Adobe Commerce

Compared 10% of the time

Oracle ATG vs Adobe Commerce

Compared 10% of the time

OroCommerce vs Adobe Commerce

Compared 5% of the time

Spryker Systems vs Adobe Commerce

Compared 4% of the time

More Adobe Commerce Competitors

Oracle ATG vs Salesforce Commerce Cloud

Compared 20% of the time

Shopify vs Salesforce Commerce Cloud

Compared 11% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 4% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 3% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs SAP Commerce Cloud

Compared 13% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 13% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 10% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 7% of the time

Bigcommerce vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Adobe Commerce

April 2025

Download Adobe Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

March 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

March 2025

Download SAP Commerce Cloud product report

Also Known As

Magento, EPiServer Digital Commerce

Demandware

SAP Hybris Commerce, Hybris

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Adobe

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms. Updated: April 2025.

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