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Amazon AWS vs SAP Cloud Platform vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Amazon AWS is praised for cost-efficiency, scalability, quick deployment, and positive ROI, especially during critical periods like COVID-19.
Sentiment score
7.5
Salesforce Platform enhances efficiency and ROI, boosts revenue growth, optimizes operations, and improves sales effectiveness and data management.
Sentiment score
6.6
SAP Cloud Platform boosts decision-making and ROI, but high costs and long payback can affect returns without management support.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.
Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.
 

Customer Service

Sentiment score
6.8
Amazon AWS provides reliable customer service with skilled support staff, enhancing user satisfaction through responsive and knowledgeable assistance.
Sentiment score
6.7
Salesforce Platform's customer service is reliable, though technical support experiences vary from satisfaction to criticism over response times.
Sentiment score
6.5
SAP support is knowledgeable but inconsistent, with response times needing improvement despite a helpful ticketing system. Premium clients get faster service.
Amazon AWS has good technical engineers available, making their customer service reliable.
The availability of knowledgeable support to the implementation partners and the customers could be better.
I rate the technical support as ten out of ten because there is often a need for continuous technical support.
 

Scalability Issues

Sentiment score
7.8
Amazon AWS is highly valued for its scalability and flexibility, effectively supporting diverse user needs and business applications.
Sentiment score
7.8
Salesforce Platform is scalable and adaptable, supporting growth with extensive features, though complexity may challenge smaller clients.
Sentiment score
7.4
SAP Cloud Platform is highly rated for scalability, supporting diverse needs, with many planning to increase its usage.
Amazon AWS provides strong scalability features, but the scaling process could be made more straightforward.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
On a scale of one to ten, I'd rate its scalability at nine and a half to ten.
SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.
 

Stability Issues

Sentiment score
8.1
Amazon AWS is highly reliable and stable, with minimal downtime, though architecture design impacts performance, making it a preferred choice.
Sentiment score
8.1
Salesforce Platform is highly stable and reliable, with minor issues and occasional slowness managed effectively with a strong connection.
Sentiment score
7.9
SAP Cloud Platform is reliable and secure, but frequent updates can add complexity; users rate it highly despite occasional downtime.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.
SAP Cloud Platform is pretty stable, although there are occasional rare glitches.
 

Room For Improvement

Amazon AWS needs better cost transparency, user interface, integration, documentation, security, support, and training to enhance user experience.
Salesforce Platform struggles with high costs, complex integrations, and inadequate features, requiring enhancements in usability, support, and automation.
SAP Cloud Platform needs UI consistency, better integration, enhanced support, and improved customization for user-friendliness and third-party app compatibility.
Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical.
The UI is not very intuitive or innovative.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
SAP Cloud Platform should improve on integrating third-party applications with S/4HANA.
Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.
 

Setup Cost

AWS pricing is scalable and competitive but complex, with tools available to manage potential unexpected costs for enterprises.
Salesforce Platform pricing is complex, seen as costly but valuable, with negotiable costs based on user licenses and needs.
SAP Cloud Platform offers extensive ERP services that are valued despite high costs and challenging management for smaller companies.
Currently, Amazon AWS is known to be on the higher price range because popular and in-demand services often come at a premium.
It might be expensive compared to other platforms like HubSpot.
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.
The cost for SAP Cloud Platform is high as the server is expensive.
 

Valuable Features

Amazon AWS leads in cloud hosting with scalable services, pay-as-you-go model, robust infrastructure, and global reach.
Salesforce Platform offers rapid deployment, scalability, customization, and integration, with strong CRM tools and extensive third-party app support.
SAP Cloud Platform enhances connectivity, scalability, and data processing, offering flexible, secure cloud solutions with streamlined deployment for enterprises.
Their infrastructure is robust, allowing for increased capacity as user volume grows.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps.
It converts CapEx into OPEX due to its SaaS model.
 

Mindshare comparison

As of April 2025, in the PaaS Clouds category, the mindshare of Amazon AWS is 12.9%, down from 17.8% compared to the previous year. The mindshare of Salesforce Platform is 2.6%, down from 3.0% compared to the previous year. The mindshare of SAP Cloud Platform is 8.2%, up from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Allows for automatic scaling of resources and provides built-in firewalls and security features, eliminating the need for external security solutions
One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots. You're speaking to chatbots, and that can sometimes be frustrating because there's no person on the other side. AI is not a substitute for a person. AWS marketplace is very strong, but somehow AWS doesn't promote it much. They have a huge customer base across the globe, and if products were launched in their marketplace, they could sell like hotcakes. They should improve their marketplace and promote the same product across the globe. They can take a cut, but they should promote it. That's something they don't do very much. So, AWS should promote its marketplace software. The company should promote it aggressively. Currently, they keep it very subtle. If you ask for it, they'll help you out. But they don't seem to advertise, "You're building a product on our platform? Why don't you sell it in our marketplace?" Improvement in AI: AWS is a little behind Microsoft Azure in terms of AI. AWS is still getting there, but the kind of examples and help files available in Azure for AI are much better. So AWS still needs to work on its AI functionality.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
PinakiGhosh - PeerSpot reviewer
The implementation cycle has been reduced significantly but has room for integration enhancements
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on S4HANA.  One of our clients was on SAP ECC on-premises, and they are moving to the cloud on S4HANA on the public cloud system.  We are supporting about 15 customers, mostly small to…
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Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Educational Organization
17%
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
8%
Computer Software Company
14%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
Manufacturing Company
17%
Computer Software Company
12%
Financial Services Firm
7%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderfu...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expand...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the fle...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we d...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world....
What do you like most about SAP Cloud Platform?
The product improved our company's business operations since we got value out of it.
What is your experience regarding pricing and costs for SAP Cloud Platform?
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap. Microsoft Dynami...
 

Also Known As

Amazon Web Services, AWS
Salesforce1, Force.com, Salesforce App Cloud
SAP HANA Cloud Platform
 

Overview

 

Sample Customers

Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
ADP
Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Red Hat and others in PaaS Clouds. Updated: April 2025.
849,190 professionals have used our research since 2012.