AWS Systems Manager vs Quest KACE Systems Management Appliance (SMA) comparison

The compared Amazon Web Services (AWS) and Quest Software solutions aren't in the same category. Amazon Web Services (AWS) is ranked #5 in CM , with an average rating of 8.1, and holds a 10.7% mindshare in the category. Quest Software is ranked #15 in RMM , with an average rating of 8.0, and holds a 1.6% mindshare. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 95% of Quest Software users who would recommend it.

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Executive SummaryUpdated on Mar 9, 2025

Quest KACE Systems Management Appliance and AWS Systems Manager compete in the IT management category, focusing on distinct yet overlapping features. Quest KACE appears more adept in comprehensive endpoint management, while AWS Systems Manager excels in cloud infrastructure management.

Features: Quest KACE includes powerful asset management, software deployment, and patch management tools with integration options for Bomgar and ServiceNow. It automates tasks across various environments efficiently. AWS Systems Manager offers cloud-native solutions like automation scripts, session management, and real-time monitoring, alongside integrating seamlessly with other AWS services.

Room for Improvement: Quest KACE could enhance scalability and user interface to simplify advanced tasks such as patch management and automated application deployment. It lacks agentless operations and precise system update controls. AWS Systems Manager requires better cost management tools, UI enhancements, and improved integration with non-AWS environments to optimize operations.

Ease of Deployment and Customer Service: Quest KACE offers flexible deployment options, including On-premises and Hybrid Cloud, alongside strong customer support. AWS Systems Manager, primarily in the Public Cloud, integrates easily with AWS environments and provides satisfactory customer support, determined by the selected support tier, with a need for resolving cross-account issues.

Pricing and ROI: Quest KACE is cost-effective for large organizations with predictable budgeting based on device count, delivering savings on IT hours and operational efficiency. AWS Systems Manager is attractive for AWS users due to little to no upfront costs, though variable usage charges may lead to cost surges. Both products offer valuable cost and ROI benefits, differing based on deployment scale and environment specifics.

To learn more, read our detailed AWS Systems Manager vs. Quest KACE Systems Management Appliance (SMA) Report (Updated: January 2025).

Buyer's Guide

AWS Systems Manager vs. Quest KACE Systems Management Appliance (SMA)

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

Configuration Management

Remote Monitoring and Management (RMM)

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Ambe Frankline

Cloud/DevOps Engineer at Innovative Technology Systems

Tracks every action on AWS accounts in a centralized way

Setting up AWS Systems Manager to monitor and control other services is easy. You need to link the services you want to observe and track. The time it takes to deploy depends on factors like connectivity, latency, and the complexity of the services. For example, setting up a simple application is faster than setting up a more complicated three-tier or multi-tier system. Using the solution for batch updates varies depending on the number of servers involved and the commands needed. Personally, when I do small projects at home, deploying a few servers doesn't take long. But at work, where we handle larger deployments with hundreds of servers, it's faster due to better connectivity and resources.

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Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stable product that's easy to set up compared to other MDM products."

"The ability to push applications on devices is valuable. You do not have to manually install applications one by one. If you like to use ten different applications, you do not have to manually go and download them one by one. Intune can compile a package for you, and then you can just push them from the admin center."

"I can see that the patch management process is much improved with the bundled patch management option available in Microsoft Intune compared to the KPI deployment required by the other deployment solutions."

"The best features include the management, which is quite good, and endpoints."

"The solution is easy to use."

"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."

"Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."

"I would rate the stability of Microsoft Intune nine out of ten."

More Microsoft Intune pros

"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."

"I use AWS Systems Manager primarily for infrastructure management and automation. One of its key benefits is managing patches and updates for our EC2 instances, including both Windows and Linux workloads. It can perform compliance checks on all managed workloads, identifying which systems aren't compliant or haven't been patched."

"AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts."

"It is beginner-friendly with extensive features that can be learned gradually based on the user's needs and tasks."

"The solution's ability to scale is good."

"The solution is user-friendly"

"When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud."

"AWS provides Auto Scaling groups."

More AWS Systems Manager pros

"The most valuable feature is the ability to have an overview of all devices that are accessing our environment."

"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."

"This product made the job easy to do without having to go put hands on the machines."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."

"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

"There is ease of use, and its pricing was a driving factor."

"The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

"I want more secure, reliable, and efficient security policies."

"The add-ons must be integrated into the solution."

"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."

"The product needs to upgrade itself when the server is overloaded."

"In future releases, I would like to see better integration with Apple products."

"We would like to see support for Chrome and/or devices for Chromebooks."

"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."

More Microsoft Intune cons

"I'd like to see more automation for monitoring and managing things like AWS CloudWatch and AWS Config. It would be a significant improvement if it could automatically handle these tasks and address issues as they arise."

"The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required."

"Additional features can be added as per customer requirements."

"Ensuring broader OS coverage in patch management could be beneficial for the product."

"It could be agentless if there's room for improvement in the AWS Systems Manager. Currently, you have to install agents, although, for most of the latest EC2 images, the agents come preinstalled. If it could be at the level of Ansible, which is agentless, that would be fantastic. When you compare the solution to Ansible, one of the most widely accepted tools, the agentless feature stands out. So, if the AWS Systems Manager could become agentless, that would be a significant improvement."

"Every AWS service comes with some associated costs."

"The current challenge is that we can't pull any incidents from other accounts."

"Lacks sufficient integrations."

More AWS Systems Manager cons

"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."

"Sometimes the information is not as real time as it's supposed to be."

"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."

"I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell."

"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."

"The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option."

"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."

"There is always room for improvement. However, the system does most of what we need at this moment."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"The price could be better."

"The product is expensive."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"I have no comment on pricing of the solution."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

More Microsoft Intune pricing and cost advice

"An AWS cloud engineer can bring down the costs."

"Most of the features are free. I'm not entirely certain, but I believe the pricing is generally very low. Some services that are part of Ops Manager might have associated costs."

"As we were doing a government project so the government got the project at a very nominal cost."

"The platform provides excellent value for the capabilities it offers when compared to third-party tools for similar tasks."

"We pay annually for technical support."

"Some of the other solutions were just astronomical in price compared with KACE and didn't necessarily have the ease of use either. So, we chose Quest KACE for its easy-to-use features and cost."

"Licensing is very straightforward. They don't overcomplicate it. This is not a Cisco product where you have to have 30 different licenses just to open the box. It's pretty much set-and-forget. You pay an annual license... The cost is in the mid to upper range, but the ROI exceeds the outside cost, especially once you've had the system for a while."

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"The product is reasonably priced."

"We buy consulting fees from Software Factory, then we pay extra for it."

"The pricing and licensing are absolutely fair."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

24%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

12%

University

10%

Government

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about AWS Systems Manager?

With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...

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What is your experience regarding pricing and costs for AWS Systems Manager?

Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...

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What needs improvement with AWS Systems Manager?

There isn't anything specific I remember at the moment.

See all answers

What do you like most about Quest KACE Systems Management?

My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same wa...

See all answers

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

See all answers

What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SM...

See all answers

Comparisons

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Compared 14% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

IBM MaaS360 vs Microsoft Intune

Compared 3% of the time

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Microsoft Configuration Manager vs AWS Systems Manager

Compared 17% of the time

AWS Config vs AWS Systems Manager

Compared 12% of the time

Red Hat Ansible Automation Platform vs AWS Systems Manager

Compared 9% of the time

Red Hat Satellite vs AWS Systems Manager

Compared 9% of the time

AWS CloudFormation vs AWS Systems Manager

Compared 5% of the time

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Microsoft Configuration Manager vs Quest KACE Systems Management Appliance (SMA)

Compared 34% of the time

Red Hat Ansible Automation Platform vs Quest KACE Systems Management Appliance (SMA)

Compared 10% of the time

BigFix vs Quest KACE Systems Management Appliance (SMA)

Compared 9% of the time

Microsoft Windows Server Update Services vs Quest KACE Systems Management Appliance (SMA)

Compared 5% of the time

Automox vs Quest KACE Systems Management Appliance (SMA)

Compared 5% of the time

More Quest KACE Systems Management Appliance (SMA) Competitors

Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

Configuration Management

March 2025

Download AWS Systems Manager product report

Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

March 2025

Quest KACE Systems Management Appliance (SMA) report

Download Quest KACE Systems Management Appliance (SMA) product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Amazon Elastic Container Registry

Dell KACE Systems Management

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.

Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.

Amazon Web Services (AWS)

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Sample Customers

Mitchells and Buzzers, Callaway

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Buyer's Guide

AWS Systems Manager vs. Quest KACE Systems Management Appliance (SMA)

January 2025

Free Report: AWS Systems Manager vs. Quest KACE Systems Management Appliance (SMA)

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