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BIC Platform vs OpenText 360 for SharePoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.7
OpenText 360 for SharePoint offers reliable customer support with varying models but lacks in advanced technical assistance and chat support.
 

Scalability Issues

Sentiment score
6.5
BIC Platform excels in cloud scalability and low maintenance but is costly and offers moderate scalability for some organizations.
Sentiment score
7.3
OpenText 360 for SharePoint scalability varies, with reports of successful scaling, integration challenges, and potential improvements for large enterprises.
 

Stability Issues

Sentiment score
8.6
Users highly rate BIC Platform for its stability, scoring 9/10, emphasizing robustness and consistent performance in various environments.
Sentiment score
6.8
OpenText 360 for SharePoint stability varies, with some users reporting reliability issues and others noting improvements and challenges.
 

Room For Improvement

BIC Platform can improve by enhancing external connectivity, user manuals, and process dictionaries for better workflow management and user experience.
OpenText 360 for SharePoint requires UI improvements, simplified licensing, better integration, intuitive workflows, and enhanced content management and support.
 

Setup Cost

OpenText 360's complex pricing and licensing challenges enterprise buyers, with SaaS options being cheaper but requiring expertise.
 

Valuable Features

BIC Platform features intuitive design, seamless data management, browser access, affordability for Africa, and enhanced utility with data mining.
OpenText 360 for SharePoint enhances collaboration and document management with customization, platform independence, and strong performance capabilities.
 

Categories and Ranking

BIC Platform
Ranking in Business Process Management (BPM)
28th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
Business Process Design (19th)
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
25th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Business Process Management (BPM) category, the mindshare of BIC Platform is 1.3%, up from 1.0% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.4%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

FS
Software client for modelling and web portal are both directly accessible through one interface
There are just some things in the new product that are not really functional issues but improvements that BIC will have to make. For example, there are some small features that I feel are missing as of now. From an administrative perspective, you might not have the ability to trigger specific actions on a set of workflows. For example, let's say the interface is showing you a list of currently active workflows. Sometime you may find yourself in a situation where you need to select many workflows at a time. An easy example would be that — for whatever reason — you have 1000 or 2000 active workflows and you need somehow to delete them or just to stop them. It is preferable to be able to do this in one click to apply the change to all of them. So I think this is something that is missing which could probably be easily implemented. Right now it just seems omitted. I don't know if the omission was possibly due to a performance issue or if it was chosen by design. But from an end-user perspective — especially as an administrator — this capability to make bulk changes might be a handy solution when dealing with a large volume of workflows that you have to apply a simple command to in a similar way. From my point of view at the moment, all the most important features I am in need of are available. All the tools necessary for daily business for process modeling are there. There certainly is room for improvement. Many other features might be important depending on the specific use case. For instance, there are many notification features that already exist within the tools. These could notify people with different roles based on the specific workflow that is being triggered, which is pretty nice and efficient. I think the tool is quite stable right now, which is positive, and I don't believe it does require further additional things — especially if these are small things and to get them in would be rushing the development. If that may somehow affect the stability and usability, I would rather wait. Something that would also be improved in the workflow is just a cosmetic change. But it could also be a functional change. As an end-user, I do expect to be able to make selections of a set of workflows and apply some specific action to the group. If you have a list, then you should be able to select all the list items or part of the list and apply changes to that selection. This might be just something very easy I believe, to fix from their side.
Ravi Krishnan S - PeerSpot reviewer
Has a strong and easy integration with Teams but the workflows could be more intuitive
OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Retailer
10%
Government
8%
Financial Services Firm
22%
Government
13%
Computer Software Company
9%
Legal Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BIC Platform ?
The central dictionary is a valuable feature.
What needs improvement with BIC Platform ?
The solution could improve its connectivity to other systems. For instance, I need new connections to KPIs. KPIs are linked to processes, I can't access the dictionary of processes to make KPIs.
What is your primary use case for BIC Platform ?
We use the solution for drawing the processes.
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
What needs improvement with OpenText 360 for SharePoint?
The graphical user interface had to be more user-friendly. It's not as intuitive.
 

Comparisons

No data available
 

Also Known As

BIC Cloud BPM, BIC Platform
Process 360, Global 360, OpenText Process 360
 

Overview

 

Sample Customers

Daimler AG Siemens AG RWE Bundesministerium des Innern Uniklinikum Köln Vattenfall Ziemann Dermapharm AG Postbank LBBW EDEKA
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Find out what your peers are saying about BIC Platform vs. OpenText 360 for SharePoint and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.