ConnectWise ScreenConnect vs Zoom comparison

ConnectWise and Zoom Video Communications are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Zoom Video Communications is ranked #1 with an average rating of 8.3. ConnectWise holds a 1.6% mindshare in VM, compared to Zoom Video Communications’s 11.1% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Zoom

Read 210 Zoom reviews

5,977 Views
1,083 Comparison Views

94% willing to recommend

ConnectWise ScreenConnect

Zoom

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Zoom compete in the remote access and video conferencing market. ConnectWise ScreenConnect appears to have the upper hand in offering robust features for tech support and secure remote connections, while Zoom excels in user-friendly video conferencing capabilities.

Features: ConnectWise ScreenConnect offers robust remote access, file transfer, and seamless integration with existing systems. It supports persistent connections, which are crucial for tech support. Zoom is renowned for its easy-to-use interface, high-quality video conferencing, and seamless device compatibility.

Room for Improvement: ConnectWise ScreenConnect could benefit from enhanced customization, an intuitive setup for permissions, and better support for dual monitor setups. Zoom users have noted the need for enhanced security features, reduced update frequency, and improvements in chat and screen-sharing functions.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, with responsive customer support. Zoom's public cloud deployment offers a seamless installation process, with straightforward customer service and the potential for improved third-party integration.

Pricing and ROI: ConnectWise ScreenConnect is competitively priced, offering significant cost-saving features and a straightforward pricing model. Zoom provides a free tier with basic features, appealing to budget-conscious users, while paid plans offer advanced capabilities. Both solutions yield significant ROI by enhancing communication and reducing operational costs.

To learn more, read our detailed ConnectWise ScreenConnect vs. Zoom Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Zoom

April 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

210

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of Zoom is 11.1%, down from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"The ConnectWise ScreenConnect tool is very good for remote access."

"It's very low maintenance."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

More ConnectWise ScreenConnect pros

"I have found the product to be scalable."

"The initial setup is easy."

"There are many valuable features. Security is one – you can lock Zoom meetings when you find that all the participants have joined so that there are no intruders."

"Zoom is pretty safe and secure."

"Primarily during the period of problematic travel, the solution enabled us to connect with customers, clients and even colleagues and to share our thoughts, ideas and information."

"The product quality is very good."

"Zoom is quite easy to use and user-friendly."

"When I had meetings, I used to take notes or record them, but then someone still had to transcribe everything. Now, I'm fascinated by OtterPilot. It automatically transcribes meetings, summarizes them, and identifies action items. I've been recommending it to everyone I know. It is a tool that you can use during Zoom or Teams calls. It takes real-time notes and then sends a summary and action items to everyone via email. It's been really helpful for about three or four years now."

More Zoom pros

Cons

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"The solution is a little bit complicated when you want to implement it."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"They could provide a toolbox for the plan I'm on."

"I really didn't care for the onboarding process and it is something that should be improved."

More ConnectWise ScreenConnect cons

"While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom."

"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."

"The video side should be improved, especially if too many people log in at once."

"The tool could be more user-friendly, especially for finding options to present screens."

"There could be more integration options for Zoom."

"The interface could be more user-friendly."

"Zoom should continue to add new features to the product."

"Non-technical support should be improved, such as that involving invoicing."

More Zoom cons

Pricing and Cost Advice

"Pricing is fair for Control and the licensing is simple."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Good price and works well."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"Make sure you have enough licensing for all the techs that you have."

More ConnectWise ScreenConnect pricing and cost advice

"We pay a yearly licensing fee."

"The cost for Zoom is reasonable."

"There is a licensing fee and although the price is fair, it can be a little cheaper."

"A licensing fee is required."

"The solution is affordable."

"We use the free version of the product. We utilize it only three to four times a month."

"We have an account but we are also using the free version."

"For personal use, I use the free version of Zoom, so I haven't paid anything."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

92%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 14% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 11% of the time

More ConnectWise ScreenConnect Competitors

Webex vs Zoom

Compared 31% of the time

Skype for Business vs Zoom

Compared 29% of the time

GoToMeeting vs Zoom

Compared 10% of the time

TeamViewer vs Zoom

Compared 8% of the time

ON24 Platform vs Zoom

Compared 6% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Zoom

March 2025

Download Zoom product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Jon Rosen Systems

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

ConnectWise ScreenConnect vs. Zoom

April 2025

Free Report: ConnectWise ScreenConnect vs. Zoom

Find out what your peers are saying about ConnectWise ScreenConnect vs. Zoom and other solutions. Updated: April 2025.

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