IBM Business Automation Workflow vs OpenText AppWorks comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #16 with an average rating of 7.4, while OpenText is ranked #20 with an average rating of 7.7. IBM holds a 2.2% mindshare in BPM, compared to OpenText’s 0.5% mindshare. Additionally, 80% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

IBM Business Automation Wor...

Read 26 IBM Business Automation Workflow reviews

2,304 Views
1,543 Comparison Views

80% willing to recommend

OpenText AppWorks

Read 10 OpenText AppWorks reviews

343 Views
217 Comparison Views

100% willing to recommend

IBM Business Automation Wor...

OpenText AppWorks

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Executive SummaryUpdated on Dec 18, 2024

IBM Business Automation Workflow and OpenText AppWorks are key players in the business process management sector. IBM Business Automation Workflow holds an advantage with its central platform integrating workflow, rules, and RPA, enhancing user agility and adaptability.

Features: IBM integrates workflow, rules, and RPA into a central platform, supports application development for both technical and non-technical users, and offers a seamless application development experience. OpenText AppWorks excels in quick development with low-coding capabilities, integrates well with third-party systems, and provides robust business process monitoring and optimization features like OCR for document management.

Room for Improvement: IBM Business Automation Workflow could enhance its reporting and analytics, refine its user interface, and simplify integration with other products. OpenText AppWorks should focus on improving mobile compatibility, enhancing user interface design, and reevaluating its licensing models and costs.

Ease of Deployment and Customer Service: IBM offers on-premises, hybrid, and cloud deployment options with varied customer service experiences. While customer service is generally reliable, response times can be improved. OpenText offers similar deployment options and is noted for ease of deployment, benefiting from positive feedback regarding customer support but requires improved responsiveness.

Pricing and ROI: IBM Business Automation Workflow is perceived as costlier, reflecting its high-quality service, with favorable ROI due to productivity gains. OpenText AppWorks, moderately priced, offers competitive and cost-effective solutions, providing strong ROI through increased productivity and reduced costs.

To learn more, read our detailed IBM Business Automation Workflow vs. OpenText AppWorks Report (Updated: April 2025).

Buyer's Guide

IBM Business Automation Workflow vs. OpenText AppWorks

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Business Automation Wor...

Ranking in Business Process Management (BPM)

16th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText AppWorks

Ranking in Business Process Management (BPM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. The mindshare of OpenText AppWorks is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Ateeq Rehman

Unit Head System Implementor at Allied Bank Limited

Customizable features empower seamless workflow automation

The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.

Read full review

Senthil Natarajan

Chief Operating Officer at a outsourcing company with 51-200 employees

The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities

The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has integrated UI and deployment models, and it has a deep set of consultant and service provider ecosystem features."

"The product is suitable for knowledge management processes."

"No matter what somebody's technical experience level is, the tool can start adding value immediately. Even if that is just an analyst who doesn't have any technical background, they can use some of these no quote accelerators to get things from ideation to deployment in a matter of minutes."

"It helps develop applications very quickly. Once clients get used to it and familiar with the methodology, then they don't feel so locked in. It is able to add this element of agility to our clients' software development lifecycle. That is my favorite thing about it: You're not so locked in as you used to be when developing applications."

"The workflow of BAW's automation is handled inside of BPM, so we can see what state it is at and how things are processing through."

"The system is fully customizable, very resilient, and fault-tolerant."

"IBM Business Automation Workflow is stable because the different infrastructure elements, such as the OS and middleware have been used for a long time."

"The solution's most valuable aspect is the fact it is highly configurable. We can do configurations very easily."

More IBM Business Automation Workflow pros

"Its customer support is reliable and easy to approach."

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."

"From a business perspective, the most valuable aspect lies in the optimization of processes."

"We really appreciate the process automation and how can you create human tasks as one of your processes."

"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."

"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."

"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."

"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."

More OpenText AppWorks pros

Cons

"IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition."

"The SCADA Systems are very sophisticated and have a hard time integrating with our older scales. The technical support in regards to the partner side needs some improvement."

"The initial setup is actually a really complicated process."

"Requires a lot of customization code writing which could be reduced."

"One significant challenge is the lack of accessible forums or resources to seek help or information when problems arise."

"While everything is integrated into one platform, I'd like guidelines on when and how to use ODM. This applies not only to implementation but also to automation processes. Additionally, proper instructions should be provided when installing on the cloud."

"IBM Business Automation Workflow could improve the integration."

"The monitoring features must be improved."

More IBM Business Automation Workflow cons

"There is room for improvement in the pricing structure."

"There could be some improvements with the low code design part. It could be more customizable and more user friendly."

"The crucial missing element is the archival function."

"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."

"OpenText needs improvements in its integration model to align with newer integration types."

"The integration could improve."

"AppWorks could be improved by including BPM simulation."

"The solution needs to continue to enhance the low-coding feature within the product itself."

More OpenText AppWorks cons

Pricing and Cost Advice

"There is still a relatively high total cost of ownership to actually implement, support, and stand up solutions."

"Nowadays, clients are looking at pricing as one of the major factors. For IBM products, they always think it is expensive for them. We are still educating our clients on the IBM FlexPoints licensing."

"The solution's pricing is a little bit expensive."

"Our license is on a three-year term."

"Licensing varies by use-case."

"When you compare with Laserfiche and M-Files, IBM is expensive."

"The solution has saved us time."

"IBM Business Automation Workflow has a flexible pricing mode, but the price is expensive. The price of the solution reflects the quality of the solution which is very high. The technical support is an additional cost."

More IBM Business Automation Workflow pricing and cost advice

"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."

"The price is on the higher side."

"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."

"AppWorks is pretty expensive."

"There is a user-based perpetual license."

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Top Industries

By visitors reading reviews

Financial Services Firm

37%

Computer Software Company

10%

Government

Insurance Company

Financial Services Firm

12%

Computer Software Company

10%

Insurance Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?

We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...

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What do you like most about IBM Business Automation Workflow?

The most valuable feature of IBM Business Automation Workflow is cost management.

See all answers

What is your experience regarding pricing and costs for IBM Business Automation Workflow?

The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...

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What do you like most about OpenText AppWorks?

We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...

See all answers

What is your experience regarding pricing and costs for OpenText AppWorks?

From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...

See all answers

What needs improvement with OpenText AppWorks?

They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...

See all answers

Comparisons

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Compared 13% of the time

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Compared 7% of the time

IBM Case Foundation vs IBM Business Automation Workflow

Compared 5% of the time

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Compared 20% of the time

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Compared 20% of the time

ServiceNow Now Platform vs OpenText AppWorks

Compared 16% of the time

OutSystems vs OpenText AppWorks

Compared 12% of the time

Microsoft Power Apps vs OpenText AppWorks

Compared 12% of the time

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Product Reports

Buyer's Guide

IBM Business Automation Workflow

April 2025

Download IBM Business Automation Workflow product report

Buyer's Guide

OpenText AppWorks

March 2025

Download OpenText AppWorks product report

Also Known As

Business Automation Workflow

No data available

Overview

IBM Business Automation Workflow combines business process management and case management capabilities in one workflow solution. It integrates the capabilities of business process and case management into a single workflow offering. It unites information, process, and users to provide a 360-degree view of work to drive more successful optimized business outcomes. IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the IBM Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud data centers and managed by IBM.

IBM

OpenText Appworks. AppWorks is OpenText's Enterprise Application Development and Management platform. It allows you to quickly and easily build purpose-specific apps for the enterprise using the web technologies such as HTML5, CSS3 and JavaScript. These apps can connect to the OpenText EIM Suite using RESTful API.

OpenText

Sample Customers

Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer

Buyer's Guide

IBM Business Automation Workflow vs. OpenText AppWorks

April 2025

Free Report: IBM Business Automation Workflow vs. OpenText AppWorks

Find out what your peers are saying about IBM Business Automation Workflow vs. OpenText AppWorks and other solutions. Updated: April 2025.

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