ITRS Geneos vs ScienceLogic comparison

Read 45 ScienceLogic reviews

2,268 Views
1,665 Comparison Views

93% willing to recommend

ITRS Geneos

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

ScienceLogic and ITRS Geneos compete in the IT monitoring and management category. ScienceLogic appears to have the upper hand due to its flexibility and comprehensive monitoring capabilities, while ITRS Geneos leads in real-time monitoring and alerting, especially in financial sectors.

Features: ScienceLogic provides powerful dashboards, dynamic apps, and robust integrations, offering customized monitoring solutions. It supports scalable infrastructure with extensive API options. Its adaptable nature supports various environments and technologies. ITRS Geneos delivers a solid real-time monitoring experience and excellent alert customization. It focuses on rapid issue detection and resolution, suitable for mission-critical environments.

Room for Improvement: ScienceLogic users suggest enhancements in reporting tools and SNMP trap processing. Some describe the interface as complex, needing better API integration and documentation for smoother customization. ITRS Geneos could improve historical data analysis and simplify its user interface. Users note its cloud monitoring capabilities require enhancement to align with modern infrastructures.

Ease of Deployment and Customer Service: ScienceLogic supports diverse deployment options, including on-premises and private clouds, with customer service praised for responsiveness and expertise. ITRS Geneos generally deploys on-premises with limited cloud use. Its customer service is supportive, though some experience issues with less knowledgeable staff.

Pricing and ROI: ScienceLogic is perceived as costly, especially in large deployments, although its pricing is flexible based on usage needs. Despite high costs, users report a positive ROI due to reduced downtime and improved infrastructure management. ITRS Geneos is also expensive, offering pricing models suited for enterprises, notably in finance. Its costs are justified by preventing severe incidents and the benefits of real-time monitoring.

To learn more, read our detailed ITRS Geneos vs. ScienceLogic Report (Updated: April 2025).

ITRS Geneos vs. ScienceLogic

April 2025

Download the complete report

Helped 849,190 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

46th

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (29th)

ScienceLogic

Ranking in Network Monitoring Software

27th

Ranking in IT Infrastructure Monitoring

24th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Server Monitoring (12th), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.2%, up from 1.2% compared to the previous year. The mindshare of ScienceLogic is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The great advantage of this tool is real-time monitoring."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

More ITRS Geneos pros

"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"One of the valuable features is rapid dashboards."

"Since it is a SaaS-based product, the setup is not very difficult."

"The best feature is the highly flexible graphs."

"The tool is quite easy to deploy, and it offers very good support."

"The solution provides good infra-monitoring features."

"I recommend ScienceLogic to other users."

More ScienceLogic pros

Cons

"Data visualization – real time and historical – is a weakness."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"I would like better access to the data that is being collected."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"Mobile phone integration is probably not as rich as it could be."

More ITRS Geneos cons

"Admins do not have direct access to the reporting."

"I would like to see out-of-the-box standard dashboards for common services."

"ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services."

"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."

"There is room for improvement in the speed of setting up the service and integrating PowerPacks."

"There are often bugs in new releases."

"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

"It was challenging onboarding users."

More ScienceLogic cons

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"I can say it's not that cheap because the licensing is a little bit costly"

"Pricing and licensing is based on the requirements."

More ITRS Geneos pricing and cost advice

"The pricing model for ScienceLogic could improve."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

More ScienceLogic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

849,190 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Computer Software Company

13%

Financial Services Firm

12%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

ScienceLogic is working towards a kind of AI, DKAIRA enablement, but I find one dependency is the frequent need to rely on professional services. If the knowledge for implementation could be spread...

Splunk AppDynamics vs ITRS Geneos

Comparisons

Dynatrace vs ITRS Geneos

Compared 24% of the time

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

Dynatrace vs ScienceLogic

Compared 13% of the time

Zabbix vs ScienceLogic

Compared 13% of the time

SolarWinds NPM vs ScienceLogic

Compared 10% of the time

Datadog vs ScienceLogic

Compared 9% of the time

LogicMonitor vs ScienceLogic

Compared 8% of the time

More ScienceLogic Competitors

Product Reports

Download ITRS Geneos product report

ITRS Geneos

April 2025

Download ScienceLogic product report

March 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell