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ITRS Geneos vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ITRS Geneos
Ranking in IT Infrastructure Monitoring
31st
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Application Performance Monitoring (APM) and Observability (29th), Network Monitoring Software (46th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
41
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.2%, up from 1.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"I always appreciate Geneos's stability and ease of use."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"
"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."
"Custom script toolkits"
"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"You can improve integrations of the operation with the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Their Event Management is very good."
"I like the solution mostly for CMDB discovery."
 

Cons

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."
"I would like better access to the data that is being collected."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."
"The main feature that needs work is the Dashboard designer."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The initial setup phase was hard and could be made easier."
"It should have better integrations with other solutions."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The setup and deployment could be simplified, and the pricing could improve."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
 

Pricing and Cost Advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"I can say it's not that cheap because the licensing is a little bit costly"
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"The pricing seems reasonable. We're happy enough with it."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The cost of ServiceNow is much higher."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It has different subscription models."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
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Top Industries

By visitors reading reviews
Financial Services Firm
76%
Computer Software Company
6%
University
4%
Construction Company
2%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

Geneos
ServiceNow ITOM
 

Overview

 

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about ITRS Geneos vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.