ITRS Geneos vs ServiceNow IT Operations Management comparison

ITRS and ServiceNow are both solutions in the IT Infrastructure Monitoring category. ITRS is ranked #45 with an average rating of 5.0, while ServiceNow is ranked #11 with an average rating of 8.2. ITRS holds a 0.9% mindshare in IM, compared to ServiceNow’s 1.4% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,758 Views
2,094 Comparison Views

96% willing to recommend

ServiceNow IT Operations Ma...

Read 45 ServiceNow IT Operations Management reviews

5,022 Views
2,712 Comparison Views

95% willing to recommend

ITRS Geneos

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and ServiceNow IT Operations Management compete in IT monitoring and operations management. ServiceNow seems to have the upper hand with its broader operational insights and integration options.

Features: ITRS Geneos offers real-time customizable monitoring with alert automation, reporting, and visualization tools that suit high-frequency data environments. It is known for its fast-response monitoring capabilities. ServiceNow IT Operations Management provides service mapping, event management, and operational intelligence, focusing on workflow streamlining and process automation. It supports extensive integration options.

Room for Improvement: ITRS Geneos could enhance historical logging, dashboard visualization, and middleware integration. Its lack of cloud-native capabilities is a significant drawback. ServiceNow IT Operations Management could improve its pricing flexibility, depth in service discovery, and service mapping ease. Enhancements in integration with other tools and advancements in automation and AI are also needed.

Ease of Deployment and Customer Service: ITRS Geneos operates mainly on-premises, limiting flexibility for cloud-native workflows but offers responsive customer support. ServiceNow IT Operations Management supports a wider range of deployment options including public, hybrid, and private clouds, and provides good technical support within existing ecosystems, though setup complexity can be an issue.

Pricing and ROI: Both ITRS Geneos and ServiceNow IT Operations Management are expensive but justify costs with unique features. ITRS Geneos is advantageous for large institutions with extensive monitoring needs due to its pricing flexibility. ServiceNow offers a competitive all-in-one platform though additional features can be costly. Both products deliver good ROI through process improvements and reduced incident response times.

To learn more, read our detailed ITRS Geneos vs. ServiceNow IT Operations Management Report (Updated: March 2026).

Buyer's Guide

ITRS Geneos vs. ServiceNow IT Operations Management

March 2026

Download the complete report

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (64th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)

Mindshare comparison

As of March 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 0.9%, down from 1.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.4%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.4%
ITRS Geneos	0.9%
Other	97.7%

IT Infrastructure Monitoring

Featured Reviews

DeepakR

Site Reliability Engineer(Observability) at Sapiens

If one server fails, the agent will automatically be reinstalled

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if there's a 90% error. You need to check which process is consuming more CPU and determine the root cause for yourself. You need to troubleshoot it manually. This legacy system could introduce predictive analysis and root cause identification. They are reluctant to switch to newer solutions, which may require writing queries to fetch data. Manually logging into servers, checking CPU usage, identifying processes, and determining root causes is time-consuming. Once the root cause is identified, the issue can be resolved efficiently. The manual troubleshooting process is time-consuming. The content is not openly available in the market. If you search for it somewhere, it is not readily accessible. If you want to try it out, no trial version is available. Therefore, it will be challenging to learn. Loading ITRS is difficult, as you need to purchase it first. Secondly, only a few people are knowledgeable about ITRS in the market, making it challenging to find resources. Thirdly, the documentation must be well-documented, making finding content or training material hard. The UI also needs to be updated, which adds to the difficulty.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"Tons of default modules which are available out of the box"

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

More ITRS Geneos pros

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"The way this solution has helped us is that it improved our communication."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

"I like the solution mostly for CMDB discovery."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"It is flexible. You can tune it, more or less, as you want."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

More ServiceNow IT Operations Management pros

Cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"Data visualization – real time and historical – is a weakness."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

More ITRS Geneos cons

"The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our company."

"The product needs to add a workflow insight tool."

"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"I believe that technical support could improve a bit. I would rate it a six."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"The security policies could be increased."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"I can say it's not that cheap because the licensing is a little bit costly"

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

More ITRS Geneos pricing and cost advice

"There are additional costs, you have to pay more for everything."

"The price of ServiceNow IT Operations Management is expensive."

"The solution offers yearly licenses and a subscription model for add-on features."

"The cost of ServiceNow is much higher."

"It is expensive. It is around 10 Euros per server per month."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

884,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

69%

Computer Software Company

Outsourcing Company

Real Estate/Law Firm

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

See all answers

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 10% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 8% of the time

Grafana vs ITRS Geneos

Compared 7% of the time

Nagios XI vs ITRS Geneos

Compared 5% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 4% of the time

More ITRS Geneos Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 5% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 5% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 5% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 4% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

ITRS Geneos

March 2026

Download ITRS Geneos product report

Buyer's Guide

ServiceNow IT Operations Management

February 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Geneos

ServiceNow ITOM

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

ITRS Geneos vs. ServiceNow IT Operations Management

March 2026

Free Report: ITRS Geneos vs. ServiceNow IT Operations Management

Find out what your peers are saying about ITRS Geneos vs. ServiceNow IT Operations Management and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,873 professionals have used our research since 2012.

See our ITRS Geneos vs. ServiceNow IT Operations Management report.

See our list of best IT Infrastructure Monitoring vendors.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.