LogMeIn Rescue vs Workspace ONE UEM comparison

LogMeIn and Omnissa are both solutions in the Remote Access category. LogMeIn is ranked #16 with an average rating of 9.0, while Omnissa is ranked #3 with an average rating of 7.8. Additionally, 100% of LogMeIn users are willing to recommend the solution, compared to 83% of Omnissa users who would recommend it.

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

2,171 Views
1,329 Comparison Views

100% willing to recommend

Workspace ONE UEM

Read 100 Workspace ONE UEM reviews

9,037 Views
7,172 Comparison Views

83% willing to recommend

LogMeIn Rescue

Workspace ONE UEM

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

LogMeIn Rescue and VMware Workspace ONE compete in the remote support and management solutions category. VMware Workspace ONE seems to have the upper hand due to its advanced features and overall value.

Features: LogMeIn Rescue features robust remote control capabilities, ease of use, and rapid deployment. VMware Workspace ONE offers extensive device management, integration options, and a comprehensive feature set for versatile deployments.

Room for Improvement: LogMeIn Rescue needs better reporting tools, mobile support, and enhancements in interface design. VMware Workspace ONE should improve its interface, increase speed, and simplify user navigation.

Ease of Deployment and Customer Service: LogMeIn Rescue is quick to deploy and has responsive customer support. VMware Workspace ONE requires complex initial setup but benefits from efficient customer service once implemented.

Pricing and ROI: LogMeIn Rescue is more affordable with quicker ROI, especially for smaller organizations. VMware Workspace ONE, though more expensive, is considered worth the investment for its advanced capabilities and scalability.

To learn more, read our detailed LogMeIn Rescue vs. Workspace ONE UEM Report (Updated: August 2024).

Buyer's Guide

LogMeIn Rescue vs. Workspace ONE UEM

August 2024

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Categories and Ranking

LogMeIn Rescue

Ranking in Remote Access

16th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Workspace ONE UEM

Ranking in Remote Access

3rd

Average Rating

8.2

Number of Reviews

100

Ranking in other categories

Virtual Desktop Infrastructure (VDI) (7th), Enterprise Mobility Management (EMM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), Unified Endpoint Management (UEM) (2nd)

Featured Reviews

SachinAnikar

Director Consulting Services at LTIMINDTREE

Oct 6, 2023

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Adrien Dalmard

Mobility Engineer at Lombard Odier Group

Feb 22, 2024

Provides valuable instant synchronization and device management features

We use the product to manage the device The platform makes the mobile device management process straightforward to handle. The product’s most valuable feature is the instant synchronization. It swiftly synchronizes changes made on mobile devices. They could provide DLP integration for…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

"The solution has been in the market for the past 20 years. For us, it is one of the best tools."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"It works with different operating systems, I can connect to a PC or Mac."

"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

More LogMeIn Rescue pros

"We used to have a system before, Mac OS Open Directory server and this open directory became obsolete because Apple decided to stop the enterprise market, so there was no other alternative for us to use. We chose this to replace the open directory and we found that it has many more features than the previous solution. We totally rely on it right now to manage all the devices on campus."

"The solution was easy to deploy."

"The product enables us to access our internal applications from anywhere in the world."

"The performance is good, and it is easy to configure."

"We've configured single sign-on for two or three enterprise customers, and it works very well."

"The location and remote management services are the most valuable."

"From a remote management perspective, I like the management and the inventory."

"The most valuable feature of VMware Workspace ONE is its reliability."

More Workspace ONE UEM pros

Cons

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"They need to combine computer and mobile end-user support to be a more streamlined experience."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

More LogMeIn Rescue cons

"Feature-wise, it is fine, but its pricing could be better, given that Microsoft is on a bundling spree. AirWatch would benefit from reducing the license pricing per user per month."

"The mobile SSO doesn't work as well on Android."

"There should be better compatibility with Linux devices."

"The license could be better."

"I would like to have better support for multi-cloud sessions."

"From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations."

"Technical support needs to be more responsive to our requests."

"Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations."

More Workspace ONE UEM cons

Pricing and Cost Advice

"The pricing is a little on the higher side, though."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Look at the different plans they have. Do not pay for a plan you do not need."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The rescue model is licensed by user."

"It's definitely worth the value."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

"VMware Workspace ONE can fit any organization because if you need more devices there are only additional fees."

"I think that the price is reasonable."

"The price of VMware Workspace ONE is reasonable."

"For the moment, we have a multi-year contract, meaning that we cannot go with a different solution at this time even if the price should prove more favorable."

"If you have a host of custom requirements (including licensing), make sure to set aside enough time for the initial setup because it can take up to a few weeks depending on how complex your environment is."

"The price of the solution is costly for the number of users I am using it for."

"The cost is a little bit high."

"Workspace ONE is on the higher end of the pricing band when compared to other players in the market."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Computer Software Company

12%

Financial Services Firm

10%

Construction Company

Computer Software Company

17%

Financial Services Firm

10%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...

See all answers

What do you like most about VMware Workspace ONE?

The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.

See all answers

Comparisons

GoTo Resolve vs LogMeIn Rescue

Compared 37% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 14% of the time

TeamViewer vs LogMeIn Rescue

Compared 14% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 7% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 6% of the time

More LogMeIn Rescue Competitors

Microsoft Intune vs Workspace ONE UEM

Compared 35% of the time

Horizon 8 vs Workspace ONE UEM

Compared 10% of the time

Jamf Pro vs Workspace ONE UEM

Compared 9% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 7% of the time

ManageEngine Endpoint Central vs Workspace ONE UEM

Compared 5% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

LogMeIn Rescue

September 2024

Download LogMeIn Rescue product report

Buyer's Guide

Workspace ONE UEM

August 2024

Download Workspace ONE UEM product report

Also Known As

No data available

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Learn More

LogMeIn

Omnissa

Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

VMware Workspace ONE is available:

As a cloud service
On-premises
Hybrid

VMware Workspace ONE Key Features

Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).
Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.
Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.
Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.
Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.
Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.
Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

Workspace ONE Access
Workspace ONE UEM
VMware Workspace ONE® Intelligence
VMware Unified Access Gateway
Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Sample Customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

LogMeIn Rescue vs. Workspace ONE UEM

August 2024

Free Report: LogMeIn Rescue vs. Workspace ONE UEM

Find out what your peers are saying about LogMeIn Rescue vs. Workspace ONE UEM and other solutions. Updated: August 2024.

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