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We were able to implement zero trust extremely quickly because of the platform and its ongoing developments, including Cisco Duo Network Gateway, which enabled that transition to zero trust extremely quickly.
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
The biggest return on investment was the ease of use for the end users to have that secondary authentication when logging into the critical systems.
It has also reduced the time spent on password management, saving our team time in managing privileged accounts, and is helping with automation that reduces manual efforts.
Instead of manually reconstructing activity, everything is already logged and searchable, which has improved response time during internal reviews.
After implementing One Identity Safeguard, we saw a significant drop in manual tasks including password handling, privileged access approvals, and incident troubleshooting.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two.
Documentation and knowledge base resources are also useful for resolving common issues and understanding product features, making customer support reliable and meeting enterprise expectations.
The customer team is knowledgeable and technically strong, especially when dealing with configuration issues, session monitoring, or password-related queries.
I rate support from 1 to 10 overall as 9 because compared to other customer PAM solutions that we have like iRage PAM and Commvault PAM, this is superior and offers a more advanced procedure.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Cisco Duo is scalable for organizational growth.
The scalability of One Identity Safeguard is perfect, scoring ten out of ten.
The system can distribute tasks across nodes, improving performance as demand grows.
The platform is designed to support horizontal scaling, so adding capacity is relatively straightforward without redesigning the entire architecture.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
The stability has been excellent.
I did not notice any downtime or crashes with Cisco Duo.
With proper sizing and high availability configuration, the system handles multiple concurrent sessions efficiently, making it a dependable and stable platform suitable for enterprise environments.
It has been reliable for managing privileged accounts and controlling access to critical systems.
I would rate it a nine out of ten for stability.
If you don't have internet access, you can't access your computer, only local access is available.
It lacks some dynamic identity management features compared to other products such as SailPoint.
Not only has the product been very good and we have done fewer support cases, but I think support overall has been very fast.
Unlike other Manager products that provide remote assistance or support, for PAM, users have to log a case first and may receive a reply in one or two days.
Better real-time monitoring, clearer authentication error reporting, and simpler troubleshooting tools in One Identity Safeguard would be helpful, especially when working in large and complex environments.
From a governance and security perspective, One Identity Safeguard is very strong; it helps enforce privileged access control, secure credential management, session monitoring, and detailed auditing, which are all important for reducing security risks.
More proactive insights around privileged access, users, and security trends would help security teams identify potential risks faster and improve overall visibility across the environment.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
ManageEngine Password Manager Pro is cheaper than other products, such as BeyondTrust, and is more than 50% cheaper compared to the Boomer solution we used before.
It is one of those where the more you buy, the cheaper it is.
It is cheaper than CyberArk.
Regarding pricing, it may appear slightly on the higher side initially compared to some alternatives, but when we evaluate it against the security benefits, compliance support, and risk reduction, it proves to be cost-effective in the long run.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
The auditing feature is particularly valuable as it makes privileged account usage auditable.
The auditing and approval mechanisms are features we did not have before and are greatly appreciated.
Automatic credential rotation helps our team by removing the need for manual changes to privileged passwords, reducing the risk of stale or shared credentials and ensuring that every access is controlled and compliant.
The password vault has been a game changer because it provides a secure and controlled way to store, manage, and rotate sensitive credentials without exposing them to users.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Password Manager Pro | 1.8% |
| Okta Platform | 10.9% |
| Microsoft Entra ID | 8.4% |
| Other | 78.9% |
| Product | Mindshare (%) |
|---|---|
| Safeguard by One Identity | 4.4% |
| Idira Privileged Access Manager | 8.5% |
| Teleport | 3.6% |
| Other | 83.5% |


| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 28 |
| Large Enterprise | 82 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 93 |
| Midsize Enterprise | 27 |
| Large Enterprise | 40 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
ManageEngine Password Manager Pro is a robust platform designed to streamline password management with strong security measures, user-friendliness, and affordability, despite some limitations in interface complexity and pricing concerns.
ManageEngine Password Manager Pro acts as a comprehensive password vault aimed at streamlining administrative, privileged, and system account security needs. It facilitates seamless login, robust password compliance, and offers an intuitive interface, although some users find complexity. Capabilities like automatic password generation, resetting, and auditing privileged accounts are essential for maintaining security. Despite some concerns about GUI complexity and pricing, many opt for it due to the balance of features supporting efficient password and authorization management.
What are the key features of ManageEngine Password Manager Pro?In industries with significant IT infrastructure needs, such as finance or healthcare, ManageEngine Password Manager Pro is implemented to manage and secure access to service accounts and web accounts, facilitating collaborative access sharing, privileged account control, and service account management. Infrastructure teams leverage its auditing and session recording capabilities, though not all utilize session recordings, ensuring access credentials are managed efficiently.
One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.
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