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Mist AI and Cloud vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud offer significant ROI by reducing OpEx, enhancing control, and providing cost-effective training despite high pricing.
Sentiment score
6.4
SCOM users experience varied ROI, with advantages in monitoring and management offset by potential licensing costs and latency issues.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
 

Customer Service

Sentiment score
7.0
Mist AI and Cloud's customer service is mixed, praised for technical support but criticized for sales support and response time.
Sentiment score
6.8
Microsoft customer service is generally viewed positively, with efficient assistance and experienced staff, despite occasional consistency issues.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
Technical Lead at a tech vendor with 10,001+ employees
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
They often treat issues in isolation, not considering how one problem might relate to another.
Network Operations Center at Student Loans Company
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
Assistant Manager at SMS group GmbH
 

Scalability Issues

Sentiment score
8.3
Mist AI and Cloud are scalable, supporting thousands of users while requiring careful network planning to prevent connectivity issues.
Sentiment score
6.9
SCOM offers scalable management, efficient load balancing, and high availability but faces challenges with non-Microsoft integration and diverse device monitoring.
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
Assistant Manager at SMS group GmbH
 

Stability Issues

Sentiment score
8.1
Mist AI and Cloud offers stable, secure solutions with advanced features, ensuring consistent performance and improved efficiency through AI optimization.
Sentiment score
7.1
SCOM's stability has improved significantly, especially in newer versions like 2019, with proper configuration and resource allocation.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
Assistant Manager at SMS group GmbH
SCOM is a bit unstable lately, primarily due to a lack of resources.
Network Operations Center at Student Loans Company
 

Room For Improvement

Improvements needed in Mist AI include configuration, integration, pricing, user support, documentation, third-party management, and marketing, especially in Brazil.
SCOM needs better dashboards, lower licensing costs, easier integration, improved reporting, enhanced support, and efficient alert management.
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
Global Juniper Presales Engineer at Westcon-Comstor
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
ICT System Administrator at College of Europe
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
Network Operations Center at Student Loans Company
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
Assistant Manager at SMS group GmbH
 

Setup Cost

Enterprise users view Mist AI pricing as competitive, but setup costs and additional fees vary by region and features.
SCOM pricing varies with agreements, often part of cost-effective Microsoft packages, though licensing can be complex initially.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
 

Valuable Features

Mist AI and Cloud enhance network management with AI-driven automation, fast connectivity, and seamless integration for efficient monitoring.
SCOM efficiently monitors Microsoft environments with integration, customizable dashboards, real-time reporting, and automated alerts for proactive management.
It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
Technical Lead at a tech vendor with 10,001+ employees
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
Network Operations Center at Student Loans Company
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
Assistant Manager at SMS group GmbH
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
ICT System Administrator at College of Europe
 

Categories and Ranking

Mist AI and Cloud
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
25
Ranking in other categories
Wireless LAN (18th)
SCOM
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (5th), Network Monitoring Software (15th)
 

Mindshare comparison

Mist AI and Cloud and SCOM aren’t in the same category and serve different purposes. Mist AI and Cloud is designed for Wireless LAN and holds a mindshare of 1.5%, down 2.7% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.1% mindshare, up 7.2% since last year.
Wireless LAN Market Share Distribution
ProductMarket Share (%)
Mist AI and Cloud1.5%
Aruba Wireless13.9%
Ruckus Wireless12.8%
Other71.8%
Wireless LAN
Event Monitoring Market Share Distribution
ProductMarket Share (%)
SCOM9.1%
ServiceNow IT Operations Management12.8%
OpsRamp10.7%
Other67.4%
Event Monitoring
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Educational Organization
9%
Comms Service Provider
7%
Financial Services Firm
12%
Government
10%
Computer Software Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

What do you like most about Mist AI and Cloud?
AI-driven automation helps implement the solution quickly.
What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
The area for improvement is that Juniper is not as market dominant as Cisco, so they should focus on making their GUI more user-friendly, as it is currently a bit complex and users may not fully un...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
 

Comparisons

 

Also Known As

Mist Access Points
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
Dialog Telekom
Find out what your peers are saying about Hewlett Packard Enterprise, Ruckus, Cisco and others in Wireless LAN. Updated: December 2025.
879,422 professionals have used our research since 2012.