ScienceLogic vs ServiceNow Discovery comparison

ScienceLogic and ServiceNow are both solutions in the Server Monitoring category. ScienceLogic is ranked #10 with an average rating of 8.7, while ServiceNow is ranked #4 with an average rating of 8.0. ScienceLogic holds a 2.4% mindshare in SM, compared to ServiceNow’s 3.2% mindshare. Additionally, 93% of ScienceLogic users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

ScienceLogic

Read 46 ScienceLogic reviews

4,918 Views
885 Comparison Views

93% willing to recommend

ServiceNow Discovery

Read 45 ServiceNow Discovery reviews

3,767 Views
1,997 Comparison Views

97% willing to recommend

ScienceLogic

ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

ScienceLogic and ServiceNow Discovery are both popular solutions for IT infrastructure monitoring and management. User reviews suggest ScienceLogic has an edge in pricing and support, but ServiceNow Discovery has a stronger feature set, making it worth the higher cost.

Features: ScienceLogic users highly value its comprehensive monitoring capabilities, automation, and cost-effectiveness. ServiceNow Discovery is appreciated for its robust CMDB integration, extensive discovery features, and advanced capabilities.

Room for Improvement: Users of ScienceLogic often cite complexity in configuration, setup simplicity, and deployment time as areas needing improvement. ServiceNow Discovery users mention the need for better scalability, performance optimization, and reducing configuration difficulty.

Ease of Deployment and Customer Service: ScienceLogic typically requires a longer deployment time and has mixed reviews regarding customer service. ServiceNow Discovery offers a more straightforward deployment process and receives higher marks for customer support.

Pricing and ROI: ScienceLogic is noted for being more cost-effective with a faster ROI according to user reviews. ServiceNow Discovery, while more expensive, delivers good value through advanced features and capabilities.

To learn more, read our detailed ScienceLogic vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

ScienceLogic vs. ServiceNow Discovery

January 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

ScienceLogic enhances efficiency, visibility, and reduces incidents, providing long-term ROI and improved company image and operations.

Sentiment score

5.7

ServiceNow Discovery offers scalable value with automation, but ROI varies due to pricing, data challenges, and organizational needs.

The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.

Michael Wenn

CEO / Co-Founder at Aiops ltd

For more quotes and insights, download the ScienceLogic report

No quotes available

For more quotes and insights, download the ServiceNow Discovery report

Customer Service

Sentiment score

7.8

ScienceLogic's support is praised for responsiveness, expertise, and proactive problem-solving, often deemed industry-leading by users.

Sentiment score

6.1

ServiceNow Discovery's support receives mixed reviews, with inconsistent response times and effectiveness, but training materials are valued.

Problems with Skylar may require longer wait times due to limited resource expertise.

Michael Wenn

CEO / Co-Founder at Aiops ltd

I received excellent support from ScienceLogic.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.

Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

For more quotes and insights, download the ScienceLogic report

The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

This rating is because there are features on the tool that never worked and despite calling our support, there were no results.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

I would rate the technical support by ServiceNow as good.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

For more quotes and insights, download the ServiceNow Discovery report

Scalability Issues

Sentiment score

6.7

ScienceLogic excels in scalability and adaptability, supporting large deployments, though minor challenges exist in hardware and user onboarding.

Sentiment score

7.2

ServiceNow Discovery offers scalability and easy setup, but faces challenges with cloud services, financial concerns, and legacy application complexity.

No quotes available

For more quotes and insights, download the ScienceLogic report

I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

It receives this rating because it can be difficult to troubleshoot when the discovery is failing.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Stability Issues

Sentiment score

7.0

ScienceLogic is reliable and stable, with strong support, handling large volumes efficiently despite minor bugs during upgrades.

Sentiment score

8.0

ServiceNow Discovery is highly reliable, scoring 8-10 for dependability, with occasional issues influenced by external factors.

Stability should relate to whether the platform fails, stops working, or breaks.

Michael Wenn

CEO / Co-Founder at Aiops ltd

For more quotes and insights, download the ScienceLogic report

I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

That is not a mistake of the product. It is due to excessive security on the network.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

For more quotes and insights, download the ServiceNow Discovery report

Room For Improvement

ScienceLogic struggles with complexity, requiring UI simplification, integration improvements, better support, and enhanced monitoring and automation features.

ServiceNow Discovery requires enhancements in application discovery, integration, pricing, user training, and improved technical support and reporting capabilities.

While some other companies have easier APIs, using this solution demands significant expertise.

Michael Wenn

CEO / Co-Founder at Aiops ltd

If the knowledge for implementation could be spread through articles, it would reduce this dependency.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

Integrating observability and APM monitoring into the overall portfolio would be beneficial.

Toshi Longkumer

Solution Architect at a consultancy with 10,001+ employees

For more quotes and insights, download the ScienceLogic report

ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Improvements could include implementing chatbots to simplify ticket creation.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Setup Cost

ScienceLogic offers flexible but potentially costly pricing, emphasizing understanding business needs to justify its robust capabilities.

ServiceNow Discovery is costly yet valued for its advanced features, with potential cost savings despite high total ownership costs.

It could be cheaper.

Toshi Longkumer

Solution Architect at a consultancy with 10,001+ employees

ScienceLogic is not that expensive and is cost-effective overall.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

For more quotes and insights, download the ScienceLogic report

ServiceNow is considered more expensive compared to other products.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

I think the price of ServiceNow Discovery is cheaper than BMC.

Ayobanji Iluyomade

IT Service Performance Manager at MTN

For more quotes and insights, download the ServiceNow Discovery report

Valuable Features

ScienceLogic delivers versatile IT management with robust monitoring, automation, and integration, ensuring efficient operations across diverse infrastructures.

ServiceNow Discovery enhances IT operations with automated discovery, dependency mapping, scalability, and efficient management of network devices and cloud infrastructure.

Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.

Michael Wenn

CEO / Co-Founder at Aiops ltd

The CMDB update and the automatic CMDB update are valuable.

Toshi Longkumer

Solution Architect at a consultancy with 10,001+ employees

For more quotes and insights, download the ScienceLogic report

The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.

UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.

Hemant_Arora

Director, Information Technology at Gen™

ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

For more quotes and insights, download the ServiceNow Discovery report

Categories and Ranking

ScienceLogic

Ranking in Server Monitoring

10th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (13th), IT Infrastructure Monitoring (16th), IT Operations Analytics (4th), Cloud Monitoring Software (13th), AIOps (9th)

ServiceNow Discovery

Ranking in Server Monitoring

4th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of February 2026, in the Server Monitoring category, the mindshare of ScienceLogic is 2.4%, up from 2.2% compared to the previous year. The mindshare of ServiceNow Discovery is 3.2%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	3.2%
ScienceLogic	2.4%
Other	94.4%

Server Monitoring

Featured Reviews

Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

Read full review

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

See all answers

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

See all answers

What needs improvement with ScienceLogic?

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

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WhatsUp Gold vs ScienceLogic

Compared 5% of the time

Nagios XI vs ScienceLogic

Compared 4% of the time

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Tanium vs ServiceNow Discovery

Compared 14% of the time

Lansweeper vs ServiceNow Discovery

Compared 12% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 6% of the time

ManageEngine IT Asset Management vs ServiceNow Discovery

Compared 2% of the time

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Product Reports

Buyer's Guide

ScienceLogic

January 2026

Download ScienceLogic product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Overview

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

ScienceLogic

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

ScienceLogic vs. ServiceNow Discovery

January 2026

Free Report: ScienceLogic vs. ServiceNow Discovery

Find out what your peers are saying about ScienceLogic vs. ServiceNow Discovery and other solutions. Updated: January 2026.

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