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ScienceLogic vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ScienceLogic
Ranking in Server Monitoring
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
42
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (30th), IT Infrastructure Monitoring (27th), IT Operations Analytics (7th), Cloud Monitoring Software (21st), AIOps (9th)
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
40
Ranking in other categories
IT Asset Management (5th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of January 2025, in the Server Monitoring category, the mindshare of ScienceLogic is 3.7%, up from 3.0% compared to the previous year. The mindshare of ServiceNow Discovery is 8.9%, up from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

GauravSingh4 - PeerSpot reviewer
Great integrations, power flow, and good support
They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution provides good infra-monitoring features."
"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
"The best feature is the highly flexible graphs."
"Dynamic Component Mapping is key and unique."
"The tool is quite easy to deploy, and it offers very good support."
"One of the valuable features is rapid dashboards."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"When it comes to features, the power pack is the most valuable."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"This solution provides excellent insights."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The biggest advantage of ServiceNow is the value that it brings."
"It is a stable solution...The initial setup of the product is straightforward."
 

Cons

"They should add CLI command modes​ and scripts for high performance."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"They need a little more self-service."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"I would like to see out-of-the-box standard dashboards for common services."
"Admins do not have direct access to the reporting."
"They should improve their support process and add chat."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"It's an expensive platform."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Technical support has not been helpful when we have come across problems."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
 

Pricing and Cost Advice

"The pricing model for ScienceLogic could improve."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"This solution is a paid option within the ServiceNow framework."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"It's on a yearly basis. We renew our contract for three years at a time."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"This is expensive, but it meets our needs."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.
What needs improvement with ScienceLogic?
The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...
What needs improvement with ServiceNow Discovery?
The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.
 

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Overview

 

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about ScienceLogic vs. ServiceNow Discovery and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.