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ScienceLogic vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
ScienceLogic users report high returns, reduced incident response times, improved troubleshooting, and benefits outweigh initial costs by year two.
Sentiment score
6.9
ROI from ServiceNow Discovery varies, influenced by efficiency, data use challenges, automation benefits, and implementation strategies.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
 

Customer Service

Sentiment score
7.7
ScienceLogic's customer service is praised for responsiveness, knowledge, efficiency, and round-the-clock support despite occasional delays.
Sentiment score
6.3
ServiceNow Discovery's support is inconsistent, ranging from responsive to inadequate, with reliance on community forums and documentation.
Problems with Skylar may require longer wait times due to limited resource expertise.
 

Scalability Issues

Sentiment score
6.9
ScienceLogic offers scalability across devices, but could improve ease in scaling operations for cloud and on-premise environments.
Sentiment score
7.8
ServiceNow Discovery is scalable for diverse infrastructures with challenges in legacy apps and Google Cloud, impacting smaller entities' cost.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
 

Stability Issues

Sentiment score
7.1
ScienceLogic is highly regarded for stability, reliability, and efficiency, with minor issues not affecting overall performance and quick recovery.
Sentiment score
8.2
ServiceNow Discovery is praised for its stability and reliability, performing well across updates with minimal issues when properly resourced.
Stability should relate to whether the platform fails, stops working, or breaks.
 

Room For Improvement

ScienceLogic users seek improvements in reporting, UI, API, integration, observability, performance monitoring, documentation, and proactive notifications.
ServiceNow Discovery needs improved integration, UI, pricing, cloud features, AI utilization, and support for ease and flexibility.
While some other companies have easier APIs, using this solution demands significant expertise.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
Improvements could include implementing chatbots to simplify ticket creation.
 

Setup Cost

ScienceLogic offers negotiable but potentially costly pricing with scalable, tier-based licenses, requiring careful cost management.
ServiceNow Discovery is considered costly, but many users find its advanced features and automation worth the investment.
It could be cheaper.
ServiceNow is considered more expensive compared to other products.
 

Valuable Features

ScienceLogic offers customizable dashboards, integration capabilities, AI mapping, and robust monitoring for effective IT and network management.
ServiceNow Discovery offers seamless integration, service mapping, security, and accurate data insights, enhancing IT operations and change management.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
 

Categories and Ranking

ScienceLogic
Ranking in Server Monitoring
12th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
44
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (27th), IT Infrastructure Monitoring (23rd), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
IT Asset Management (4th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of March 2025, in the Server Monitoring category, the mindshare of ScienceLogic is 2.2%, down from 2.4% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What needs improvement with ScienceLogic?
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
 

Overview

 

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about ScienceLogic vs. ServiceNow Discovery and other solutions. Updated: March 2025.
842,672 professionals have used our research since 2012.