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ScienceLogic vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 31, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ScienceLogic
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
42
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (30th), Server Monitoring (12th), IT Infrastructure Monitoring (27th), IT Operations Analytics (7th), Cloud Monitoring Software (21st), AIOps (9th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (4th)
 

Featured Reviews

GauravSingh4 - PeerSpot reviewer
Great integrations, power flow, and good support
They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal. They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more. There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution provides good infra-monitoring features."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"Provides agentless monitoring so there's no need to install the agent on each server."
"The best feature is the highly flexible graphs."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"It is simple."
"Power packs."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"It's scalable and expands well."
"ITSI includes a feature called a glass table."
"Customers have noted the solution helps streamline incident management."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
 

Cons

"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"The product is not user-friendly."
"The product must educate its strategic partners for deployment."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"They should add CLI command modes​ and scripts for high performance."
"They need a little more self-service."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"The data recovery has room for improvement."
"The cost of the license could be lower."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"The user interface visualization could be improved."
"We have problems doing upgrades and operating alternate new versions."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
 

Pricing and Cost Advice

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"The pricing model for ScienceLogic could improve."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Pricing has some room for improvement."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
Financial Services Firm
20%
Computer Software Company
13%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What is your experience regarding pricing and costs for ScienceLogic?
My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.
What needs improvement with ScienceLogic?
The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Overview

 

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about ScienceLogic vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
830,824 professionals have used our research since 2012.