ScienceLogic vs Splunk ITSI (IT Service Intelligence) comparison

The compared ScienceLogic and Splunk solutions aren't in the same category. ScienceLogic is ranked #16 in IM , with an average rating of 8.7, and holds a 1.7% mindshare in the category. Splunk is ranked #3 in IMS , with an average rating of 8.4, and holds a 2.0% mindshare. Additionally, 93% of ScienceLogic users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

ScienceLogic

Read 46 ScienceLogic reviews

4,918 Views
2,557 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 54 Splunk ITSI (IT Service Intelligence) reviews

3,236 Views
356 Comparison Views

98% willing to recommend

ScienceLogic

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 31, 2024

ScienceLogic and Splunk ITSI are competitive products within the IT operations market. Splunk ITSI is considered superior due to its advanced features despite its higher price.

Features: ScienceLogic users value its comprehensive monitoring capabilities, integration options, and coverage. Splunk ITSI users appreciate its enhanced analytics, machine learning capabilities, and sophisticated data analysis.

Room for Improvement: ScienceLogic needs better scalability, enhanced visualization tools, and improved performance with larger environments. Splunk ITSI could simplify configurations, reduce resource consumption, and become more user-friendly for complex setups.

Ease of Deployment and Customer Service: ScienceLogic deployment is straightforward with strong customer support. Splunk ITSI users face steeper learning curves but benefit from comprehensive documentation. Both products offer good support, yet ScienceLogic is simpler to deploy.

Pricing and ROI: ScienceLogic is noted for its cost-effective setup and positive ROI. Splunk ITSI, while pricier, is considered worth the investment due to powerful features and long-term benefits.

To learn more, read our detailed ScienceLogic vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

ScienceLogic vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 882,594 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

ScienceLogic enhances efficiency, visibility, and reduces incidents, providing long-term ROI and improved company image and operations.

Sentiment score

6.7

Splunk ITSI enhances efficiency and cost savings with fast implementation, centralized data for proactive monitoring, and strategic focus.

The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.

Michael Wenn

CEO / Co-Founder at Aiops ltd

For more quotes and insights, download the ScienceLogic report

Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.

SaketShrivastava

Technology And Digitization Lead at JLL

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Customer Service

Sentiment score

7.8

ScienceLogic's support is praised for responsiveness, expertise, and proactive problem-solving, often deemed industry-leading by users.

Sentiment score

6.4

Splunk ITSI support is generally appreciated for its knowledge, but response efficiency varies, causing delays and occasional frustrations.

Problems with Skylar may require longer wait times due to limited resource expertise.

Michael Wenn

CEO / Co-Founder at Aiops ltd

I received excellent support from ScienceLogic.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.

Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

For more quotes and insights, download the ScienceLogic report

The technical support is excellent, and I would rate it at ten.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy tool.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Scalability Issues

Sentiment score

6.7

ScienceLogic excels in scalability and adaptability, supporting large deployments, though minor challenges exist in hardware and user onboarding.

Sentiment score

7.7

Splunk ITSI efficiently scales to handle large data volumes, supports diverse environments, though memory constraints may impact performance.

No quotes available

For more quotes and insights, download the ScienceLogic report

Splunk is highly scalable, with the ability to expand efficiently.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Splunk ITSI (IT Service Intelligence) demonstrates good scalability.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Stability Issues

Sentiment score

7.0

ScienceLogic is reliable and stable, with strong support, handling large volumes efficiently despite minor bugs during upgrades.

Sentiment score

7.7

Splunk ITSI is highly stable, performing reliably with adequate resources, despite occasional infrastructure or configuration issues.

Stability should relate to whether the platform fails, stops working, or breaks.

Michael Wenn

CEO / Co-Founder at Aiops ltd

For more quotes and insights, download the ScienceLogic report

The setup, however, must be done correctly as incorrect deployment can lead to issues.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

I would rate the stability of Splunk ITSI (IT Service Intelligence) as a perfect ten; it is an extremely stable tool.

Jyoti K

Splunk Developer ( Training & Enablement) at DXC Technology

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Room For Improvement

ScienceLogic struggles with complexity, requiring UI simplification, integration improvements, better support, and enhanced monitoring and automation features.

Splunk ITSI users face challenges with price, integration, user interface, and require better predictive analytics, scalability, and support.

While some other companies have easier APIs, using this solution demands significant expertise.

Michael Wenn

CEO / Co-Founder at Aiops ltd

If the knowledge for implementation could be spread through articles, it would reduce this dependency.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

Integrating observability and APM monitoring into the overall portfolio would be beneficial.

Toshi Longkumer

Solution Architect at a consultancy with 10,001+ employees

For more quotes and insights, download the ScienceLogic report

I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.

Ahmed Naguib

Director at Techpace

On-cloud upgrades are easy, but on-premises upgrades are very painful.

SaketShrivastava

Technology And Digitization Lead at JLL

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Setup Cost

ScienceLogic offers flexible but potentially costly pricing, emphasizing understanding business needs to justify its robust capabilities.

Enterprise buyers find Splunk ITSI effective yet costly, with complex licensing, primarily affecting smaller companies due to its data-based pricing.

It could be cheaper.

Toshi Longkumer

Solution Architect at a consultancy with 10,001+ employees

ScienceLogic is not that expensive and is cost-effective overall.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

For more quotes and insights, download the ScienceLogic report

Splunk ITSI tends to be more expensive compared to some open-source solutions.

Shubham Kumar

Senior consultant at a tech services company with 51-200 employees

I believe the pricing is based on daily volume ingestion.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Valuable Features

ScienceLogic delivers versatile IT management with robust monitoring, automation, and integration, ensuring efficient operations across diverse infrastructures.

Splunk ITSI provides real-time analytics, customizable dashboards, and predictive analytics for enhanced incident management and proactive issue resolution.

Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.

Siva Jp

Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech

The solution excels in three areas: application monitoring, server monitoring, and network performance monitoring.

Michael Wenn

CEO / Co-Founder at Aiops ltd

The CMDB update and the automatic CMDB update are valuable.

Toshi Longkumer

Solution Architect at a consultancy with 10,001+ employees

For more quotes and insights, download the ScienceLogic report

The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.

Ahmed Naguib

Director at Techpace

One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.

SaketShrivastava

Technology And Digitization Lead at JLL

For more quotes and insights, download the Splunk ITSI (IT Service Intelligence) report

Categories and Ranking

ScienceLogic

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (13th), Server Monitoring (10th), IT Infrastructure Monitoring (16th), IT Operations Analytics (4th), Cloud Monitoring Software (13th), AIOps (9th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (3rd)

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. ScienceLogic is designed for IT Infrastructure Monitoring and holds a mindshare of 1.7%, down 1.9% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 2.0% mindshare, down 3.7% since last year.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ScienceLogic	1.7%
Zabbix	6.8%
Datadog	4.0%
Other	87.5%

IT Infrastructure Monitoring

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.0%
PagerDuty Operations Cloud	13.2%
Opsgenie	9.0%
Other	75.8%

IT Alerting and Incident Management

Featured Reviews

Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

Read full review

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	10
Large Enterprise	36

Questions from the Community

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

See all answers

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

See all answers

What needs improvement with ScienceLogic?

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) is maintained by our customer, so I am not certain about the pricing. It is a paid product, so you cannot download it directly. It is not publicly available. Y...

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

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Comparisons

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Compared 4% of the time

WhatsUp Gold vs ScienceLogic

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Compared 7% of the time

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Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 5% of the time

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Product Reports

Buyer's Guide

ScienceLogic

January 2026

Download ScienceLogic product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

ScienceLogic

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

ScienceLogic vs. Splunk ITSI (IT Service Intelligence)

January 2024

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