ScienceLogic vs Splunk ITSI (IT Service Intelligence) comparison

The compared ScienceLogic and Splunk solutions aren't in the same category. ScienceLogic is ranked #24 in IM , with an average rating of 7.4, and holds a 1.9% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.2, and holds a 3.7% mindshare. Additionally, 93% of ScienceLogic users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

ScienceLogic

Read 44 ScienceLogic reviews

2,393 Views
1,759 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 49 Splunk ITSI (IT Service Intelligence) reviews

190 Views
120 Comparison Views

97% willing to recommend

ScienceLogic

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 31, 2024

ScienceLogic and Splunk ITSI are competitive products within the IT operations market. Splunk ITSI is considered superior due to its advanced features despite its higher price.

Features: ScienceLogic users value its comprehensive monitoring capabilities, integration options, and coverage. Splunk ITSI users appreciate its enhanced analytics, machine learning capabilities, and sophisticated data analysis.

Room for Improvement: ScienceLogic needs better scalability, enhanced visualization tools, and improved performance with larger environments. Splunk ITSI could simplify configurations, reduce resource consumption, and become more user-friendly for complex setups.

Ease of Deployment and Customer Service: ScienceLogic deployment is straightforward with strong customer support. Splunk ITSI users face steeper learning curves but benefit from comprehensive documentation. Both products offer good support, yet ScienceLogic is simpler to deploy.

Pricing and ROI: ScienceLogic is noted for its cost-effective setup and positive ROI. Splunk ITSI, while pricier, is considered worth the investment due to powerful features and long-term benefits.

To learn more, read our detailed ScienceLogic vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

ScienceLogic vs. Splunk ITSI (IT Service Intelligence)

January 2024

Download the complete report

Helped 838,737 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ScienceLogic

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Infrastructure Monitoring (24th), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. ScienceLogic is designed for IT Infrastructure Monitoring and holds a mindshare of 1.9%, up 1.5% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 3.7% mindshare, up 1.0% since last year.

IT Infrastructure Monitoring

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement

There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.

Read full review

Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is quite easy to deploy, and it offers very good support."

"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."

"ScienceLogic allows us to create and customize a user-friendly dashboard."

"Power packs."

"The solution provides good infra-monitoring features."

"The most valuable features of ScienceLogic are AI and machine learning."

"It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."

"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."

More ScienceLogic pros

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"One of the excellent features is the service analyzer, which is truly impressive."

"Having a structure on how to resolve incidents is the most valuable aspect."

"The glass tables are very helpful."

"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"There are often bugs in new releases."

"The product must educate its strategic partners for deployment."

"I would like to see out-of-the-box standard dashboards for common services."

"They should improve their support process and add chat."

"ScienceLogic could improve the implementation, it could be made easier."

"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."

"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."

"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."

More ScienceLogic cons

"It was an intimidating tool for us to jump into at the beginning."

"The license cost is expensive."

"Splunk ITSI's UI needs to be more interactive and user-friendly."

"ITSI currently lacks the capability for automated response, mitigation, and remediation."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"Quality-of-life features have room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

More ScienceLogic pricing and cost advice

"Splunk ITSI is expensive."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is expensive compared to other tools."

"The licensing is based on data usage."

"Splunk ITSI is a premium application and comes with a premium price tag."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

838,737 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

13%

Government

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ScienceLogic?

The tool is quite easy to deploy, and it offers very good support.

See all answers

What is your experience regarding pricing and costs for ScienceLogic?

The cost is medium. It could be cheaper.

See all answers

What needs improvement with ScienceLogic?

Integrating observability and APM monitoring into the overall portfolio would be beneficial.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

Comparisons

Dynatrace vs ScienceLogic

Compared 15% of the time

Zabbix vs ScienceLogic

Compared 12% of the time

Datadog vs ScienceLogic

Compared 10% of the time

SolarWinds NPM vs ScienceLogic

Compared 9% of the time

LogicMonitor vs ScienceLogic

Compared 9% of the time

More ScienceLogic Competitors

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 13% of the time

Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Moogsoft vs Splunk ITSI (IT Service Intelligence)

Compared 2% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

ScienceLogic

February 2025

Download ScienceLogic product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

February 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?

Agentless Configuration: Ensures easy deployment without the need for agents.
Third-Party Integration: Seamlessly integrates with various tools.
Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
Flexible Graphs: Allows custom visual representation of data.
Role-Based Access: Provides tiered access for different user roles.
Infrastructure and Event Management: Efficiently monitors hybrid environments.

What benefits and ROI should users look for?

Scalability: Handles environments of all sizes efficiently.
AI and Machine Learning: Enhances automation and incident management.
Ease of Deployment: Streamlines initial setup and reduces time to value.
Customization: Custom dashboards and reports cater to specific needs.
Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

ScienceLogic

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

ScienceLogic vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: ScienceLogic vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about ScienceLogic vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.

DOWNLOAD NOW

838,737 professionals have used our research since 2012.

See our ScienceLogic vs. Splunk ITSI (IT Service Intelligence) report.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.