Try our new research platform with insights from 80,000+ expert users

ScienceLogic vs Splunk ITSI (IT Service Intelligence) comparison

The compared ScienceLogic and Splunk solutions aren't in the same category. ScienceLogic is ranked #23 in IM , with an average rating of 7.4, and holds a 1.9% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.2, and holds a 4.2% mindshare. Additionally, 93% of ScienceLogic users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
ScienceLogic
Read 44 ScienceLogic reviews
  • 2,349 Views
  • 1,722 Comparison Views
93% willing to recommend
Splunk ITSI (IT Service Int...
Read 49 Splunk ITSI (IT Service Intelligence) reviews
  • 217 Views
  • 127 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Jul 31, 2024

ScienceLogic and Splunk ITSI are competitive products within the IT operations market. Splunk ITSI is considered superior due to its advanced features despite its higher price.

Features: ScienceLogic users value its comprehensive monitoring capabilities, integration options, and coverage. Splunk ITSI users appreciate its enhanced analytics, machine learning capabilities, and sophisticated data analysis.

Room for Improvement: ScienceLogic needs better scalability, enhanced visualization tools, and improved performance with larger environments. Splunk ITSI could simplify configurations, reduce resource consumption, and become more user-friendly for complex setups.

Ease of Deployment and Customer Service: ScienceLogic deployment is straightforward with strong customer support. Splunk ITSI users face steeper learning curves but benefit from comprehensive documentation. Both products offer good support, yet ScienceLogic is simpler to deploy.

Pricing and ROI: ScienceLogic is noted for its cost-effective setup and positive ROI. Splunk ITSI, while pricier, is considered worth the investment due to powerful features and long-term benefits.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed ScienceLogic vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).
Buyer's Guide
ScienceLogic vs. Splunk ITSI (IT Service Intelligence)
January 2024
Download the complete report
Helped 841,004 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ScienceLogic
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
44
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Infrastructure Monitoring (23rd), IT Operations Analytics (7th), Cloud Monitoring Software (19th), AIOps (7th)
Splunk ITSI (IT Service Int...
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), IT Alerting and Incident Management (4th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. ScienceLogic is designed for IT Infrastructure Monitoring and holds a mindshare of 1.9%, up 1.6% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 4.2% mindshare, up 1.2% since last year.
IT Infrastructure Monitoring
IT Alerting and Incident Management
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
Read full review
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since it is a SaaS-based product, the setup is not very difficult."
"A major benefit is eliminating visibility gaps, which motivates me to consolidate tools."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The tool is quite easy to deploy, and it offers very good support."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"One of the valuable features is rapid dashboards."
"Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."
"Dynamic Component Mapping is key and unique."
More ScienceLogic pros
"The most valuable features are the service analyzer and Glass Tables."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The solution has been stable."
"Customers have noted the solution helps streamline incident management."
"The solution is easy to scale."
"The root cause analysis is very helpful for us."
"It's scalable and expands well."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"Admins do not have direct access to the reporting."
"Integrating observability and APM monitoring into the overall portfolio would be beneficial."
"They need a little more self-service."
"They should improve their support process and add chat."
"The product is not user-friendly."
"ScienceLogic could improve the implementation, it could be made easier."
"If I were a small to medium business, I probably wouldn't choose this provider. It is a heavily configurable, heavyweight, and scalable IT solution for IT infrastructure monitoring."
"I would like to see out-of-the-box standard dashboards for common services."
More ScienceLogic cons
"We also faced challenges relating to UI development."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We had issues with support that took a long time to resolve."
"The problem becomes the price, as Splunk is an expensive product."
"The solution should integrate more features in NEAP."
"Splunk ITSI should include ease of integration and more templating."
"We have problems doing upgrades and operating alternate new versions."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
"It comes with the OS built in, so no need to purchase an OS license or DB license."
"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
"The solution is license-based. It's between $8 and $15, depending on what you need from the product."
"The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
"The pricing model for ScienceLogic could improve."
More ScienceLogic pricing and cost advice
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk pricing is high."
"Pricing was pretty good, and it is possible to just add on the features we want."
"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive compared to other tools."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
See recommendations
841,004 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Government
9%
Manufacturing Company
9%
Financial Services Firm
21%
Computer Software Company
13%
Government
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
See all answers
What is your experience regarding pricing and costs for ScienceLogic?
The cost is medium. It could be cheaper.
See all answers
What needs improvement with ScienceLogic?
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Splunk ITSI is expensive compared to other tools.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
See all answers
 

Comparisons

Dynatrace vs ScienceLogic Logo
Dynatrace vs ScienceLogic
Compared 14% of the time
Zabbix vs ScienceLogic Logo
Zabbix vs ScienceLogic
Compared 13% of the time
SolarWinds NPM vs ScienceLogic Logo
SolarWinds NPM vs ScienceLogic
Compared 10% of the time
Datadog vs ScienceLogic Logo
Datadog vs ScienceLogic
Compared 9% of the time
LogicMonitor vs ScienceLogic Logo
LogicMonitor vs ScienceLogic
Compared 9% of the time
More ScienceLogic Competitors
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) Logo
ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)
Compared 17% of the time
Dynatrace vs Splunk ITSI (IT Service Intelligence) Logo
Dynatrace vs Splunk ITSI (IT Service Intelligence)
Compared 13% of the time
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence) Logo
Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
Elastic Observability vs Splunk ITSI (IT Service Intelligence) Logo
Elastic Observability vs Splunk ITSI (IT Service Intelligence)
Compared 10% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
ScienceLogic
February 2025
ScienceLogic reportDownload ScienceLogic product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
February 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

ScienceLogic is a comprehensive IT infrastructure monitoring solution that supports networks, servers, cloud environments, and applications, suitable for private cloud and on-premises deployments.

Organizations leverage ScienceLogic for its robust capabilities in monitoring IT infrastructures of all sizes. It offers granular discovery, integration with CMDB, and ticketing systems. Valued for its flexibility, incident automation, remediation, and real-time relationship mapping, it supports hybrid environments with scalable and efficient monitoring functionalities. AI and machine learning enhance its feature set, while ease of deployment and strong support are crucial benefits.

What are ScienceLogic's most important features?
  • Agentless Configuration: Ensures easy deployment without the need for agents.
  • Third-Party Integration: Seamlessly integrates with various tools.
  • Dynamic Component Mapping: Offers real-time relationship and dependency mapping.
  • Flexible Graphs: Allows custom visual representation of data.
  • Role-Based Access: Provides tiered access for different user roles.
  • Infrastructure and Event Management: Efficiently monitors hybrid environments.
What benefits and ROI should users look for?
  • Scalability: Handles environments of all sizes efficiently.
  • AI and Machine Learning: Enhances automation and incident management.
  • Ease of Deployment: Streamlines initial setup and reduces time to value.
  • Customization: Custom dashboards and reports cater to specific needs.
  • Comprehensive Support: Access to excellent support services.

ScienceLogic is implemented across multiple industries, including large enterprises, for its capability to handle complex IT ecosystems. Its integration with CMDB and ticketing systems ensures it fits within existing workflows. Organizations use it to monitor diverse infrastructure landscapes, ensuring seamless performance and quick incident resolution.

ScienceLogic

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
ScienceLogic vs. Splunk ITSI (IT Service Intelligence)
January 2024
Free Report: ScienceLogic vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about ScienceLogic vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.
DOWNLOAD NOW
841,004 professionals have used our research since 2012.
See our ScienceLogic vs. Splunk ITSI (IT Service Intelligence) report.

We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.