ServiceNow Discovery vs SolarWinds Pingdom comparison

The compared ServiceNow and SolarWinds solutions aren't in the same category. ServiceNow is ranked #4 in IAM , with an average rating of 8.4, and holds a 5.6% mindshare in the category. SolarWinds is ranked #53 in APM , with an average rating of 6.0, and holds a 0.2% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

ServiceNow Discovery

Read 41 ServiceNow Discovery reviews

1,353 Views
660 Comparison Views

97% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

639 Views
371 Comparison Views

75% willing to recommend

ServiceNow Discovery

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow Discovery and SolarWinds Pingdom based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow Discovery vs. SolarWinds Pingdom Report (Updated: September 2020).

Buyer's Guide

ServiceNow Discovery vs. SolarWinds Pingdom

September 2020

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Helped 849,475 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Discovery

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (4th), Server Monitoring (2nd), Cloud Resource Discovery Services (1st)

SolarWinds Pingdom

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (53rd)

Mindshare comparison

ServiceNow Discovery and SolarWinds Pingdom aren’t in the same category and serve different purposes. ServiceNow Discovery is designed for IT Asset Management and holds a mindshare of 5.6%, up 3.1% compared to last year.
SolarWinds Pingdom, on the other hand, focuses on Application Performance Monitoring (APM) and Observability, holds 0.2% mindshare, down 0.2% since last year.

IT Asset Management

Application Performance Monitoring (APM) and Observability

Featured Reviews

Kaustubh Partha

Technical Support Analyst at CLSA

Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team

I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"It has given us an understanding of each layer from a server application."

"I am impressed with the tool's incident problem change management."

"We can scale the solution."

"The initial setup is pretty easy."

"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."

More ServiceNow Discovery pros

"Once you set the threshold on your environment, it feels very real-time"

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"The most valuable features are monitoring and reporting."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

Cons

"It creates quite a bit of duplication, so that needs to be fixed."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"They can expand on the plugins for some of the other tools."

"I feel that credential-less discovery could be improved."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."

"The solution should improve the classes of discovery assets to disregard more junk data."

"Technical support has not been helpful when we have come across problems."

More ServiceNow Discovery cons

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Technical support could use some improvement."

"I would like to see better integration with other products."

"Some of the functions could improve by making them easier."

Pricing and Cost Advice

"The product pricing is fair and reasonable for the value it provides."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The solution is very expensive."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"The solution is not inexpensive so pricing is rated a three out of ten."

More ServiceNow Discovery pricing and cost advice

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Educational Organization

48%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.

See all answers

What needs improvement with ServiceNow Discovery?

Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...

See all answers

What do you like most about SolarWinds Pingdom?

One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive.

See all answers

What needs improvement with SolarWinds Pingdom?

See all answers

What is your primary use case for SolarWinds Pingdom?

SolarWinds Pingdom and Cloudflare are third-party applications that we utilize through a browser without any additional setup. We simply rely on their services, which is why I lack familiarity with...

See all answers

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Compared 8% of the time

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Compared 7% of the time

Zabbix vs ServiceNow Discovery

Compared 5% of the time

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Azure Monitor vs SolarWinds Pingdom

Compared 35% of the time

Grafana vs SolarWinds Pingdom

Compared 32% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 20% of the time

Catchpoint vs SolarWinds Pingdom

Compared 13% of the time

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Product Reports

Buyer's Guide

ServiceNow Discovery

April 2025

Download ServiceNow Discovery product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download SolarWinds Pingdom product report

Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

ServiceNow Discovery vs. SolarWinds Pingdom

September 2020

Free Report: ServiceNow Discovery vs. SolarWinds Pingdom

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