IBM FileNet Reviews

It was used in a customer environment. 

IBM FileNet was used for combining incoming paper documents, as well as electronic documents. The environment consisted of FileNet, Documentum, and SharePoint. Each product was first tested, then used for different business processes.

My experience with FileNet leads me to rate it as a six out of 10. It needs a lot of development effort. Programmers have to translate user needs into IBM FileNet, which causes misinterpretations.

The thing I want most in my environment is to be able to work with a stable module like FileNet.

The important features to me are that it is stable, scalable, and the integration between this platform and other platforms is very good.

Also, FileNet is now introducing a newer client called IBM Content Integrator, so I think it's flexible.

Also migration. For example, if I want to move from my building to a new building, I have to move the physical server and everything would need to be changed, like network settings, etc. I think FileNet can handle this.

Many customers leave FileNet because of the licensing cost.

No, for the last 20 years I haven't faced any big stability issue.

I think FileNet can integrate with SharePoint, with Microsoft Office, with OpenText, so it can work with any other system.

When I face a big issue, I call IBM support and they are really helpful and their documentation over the internet can show you what you need, very well.

No, I didn't use anything before FileNet.

I would rate the installation process at about seven out of 10. It can be very complicated, and you need to to have an experienced resource.

The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet.

If you check the industry rankings, you can see that FileNet was the leader in the ACM category for four years in a row. Only in 2017 do you see that Microsoft SharePoint was the leader. I think that's because IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product.

It's not an open source product, and IBM support is very good.

The most valuable feature is seamless storing and retrieval of documents irrespective of the format of the document

Our current document management solution has limited capability in terms of the type of document that can be stored. With Filenet and Datacap we can accept documents in various formats seamlessly without user intervention.

We are in the early stages of implementation of this solution. We have not encountered any stability issues

We were looking for a data solution because the other one was sort of cramping our style. It could be accessed only via limited workstations, so we were looking for another data storage solution.

We evaluated a few other products

Our primary use for this solution is implementing business automation from document collection, capture, and indexing through management and workflow up to document analytics.

This solution has improved our organization in terms of automation, business process management, and document control.

The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA.

This solution could be improved with the ability to present the file system from FileNet.

We are using this product in Beijing. It is a good product to use.

Our team programmed an automation workflow to use with it.

Our upper management encourages us to use this solution with automation.

It has increased our productivity.

It is easy to use. You can put everything in it, such as, documents. It is really easy to access and pretty easy to set up.

My colleague and I have a lot questions about the Datacap related stuff.

While the stability is pretty good, there sometimes can be issues with the database connections. FileNet has too many outages because things are broken in the database.

There are some issues when contacting technical support. It is not a very satisfying experience.

The company had a training session and decided based on that to implement the solution.

It has saved time for us.

I attended the tech track at the IBM conference.

We have not integrated this solution with other solutions.

It is about simplicity. It designs and builds the process, then adds document facilities for the documentation. Therefore, it is easier to model the process and include documents in this process.

It improves processes. For example, it can improve staffing for human resources.

It has the ability to mix document management and process automation. For our customers, it is very attractive that they have a solution which documents their structure and the structure of their data. It also designs the process to complete the automation.

Preforms could be useful for specific projects.

It works for all types of enterprise companies. For larger enterprise companies, there might be other solutions. In general, it should work for all enterprises.

I do not really work with the technical support. The solutions that we are implementing are brand new.

Usually their support is good, though you would have a support contract. I will mention that I think the support could be better, and it could improve.

The initial setup is straightforward. You will need people who know what they are doing, but otherwise it is straightforward.

The reporting is good, and customers value that about the product.

• Document Management
• Records Management
• Business process and workflow
• Digital imaging
• Document classification
• Search 

• Streamlined our business processes.
• Centralized our business documents.
• Provides records management functions.

Records management to apply document classification for retention and disposition of business records. Email and instant messages are included.

It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions.

The best-scaling ECM solution now comes with a beautiful, extendable UI. I hope with the latest push on Case Management, IBM does not forget to flaunt the real beast under the hood, the Content Engine.

Archival, records management or workflows all get implemented best with FileNet. Over the years, I am witness to organizations picking a cheaper product with a little better UI, only to upgrade later to FileNet when the original solution did not scale well!

I have used it for 10 years.

We have encountered deployment issues, just like any other product.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is 4 out of 5.

Technical support is 3.75 out of 5.