IBM FileNet Reviews

The most valuable feature of FileNet is the capability to manage a large number of various documents, dynamic documents. In our case, we are using mostly transactional documents. It provides the ability to attach all documents related to transactions that we want to manage and provides guaranteed support to the transactional aspect with unstructured content.

It supports and provides the capability to expose content to line-of-business applications.

FileNet is mostly internal for us. It is very interesting because it is providing capabilities that, in the past, we would have had to retrieve boxes of paper documents, and so on. It's easier. We are in the process of straight-through processing and the digitalization of processes. Of course, content is a major part of that. We definitely want to investigate that and leverage content into transactional and improvement of processes.

I would like to use the analytics features more. That's part of the solution; it's already there. However, for the ECM part, we don't have any experience with the analytics. That's something we can envision and would like to consider integrating into the solution. However, at this time, it's not part of it. It’s definitely something we're looking for to provide value and more intricate information that we cannot consider with the basic connection process.

When we compare it to other vendors, there are some capabilities that we might improve.

We have some applications that we can build on and an API is also available; that gives us some capabilities.

We don't have any stability concerns for FileNet. IBM manages it on our site. IBM is our outsourcer. Stability’s OK on the site. We don't have major failures, or anything like that. We are considering a different approach for DR. But otherwise, it's okay.

Scalability’s something that we want to consider. With the cloud offering, that's something that we can definitely leverage. In terms of scalability, cloud offers us something good and new. We discovered at a recent conference that IBM has an interesting cloud offering.

We have not used IBM technical support for FileNet.

Initial setup was done a long time ago. I was not at the company at that time.

The cloud could be really interesting, as soon as you don't have any constraints regarding the regulatory aspect, sovereignty, and so on. We have some IBMers in charge of operations, upgrades and reliability of the environment; I think that's very interesting.

A hybrid solution could be something that we can consider. We have some regulatory concerns. Because it's mostly sensitive information that we have on our repositories, we need to find ways to securely involve cloud capabilities. That's something we need to consider but, of course, we are interested.

There are no new analytics or content management services that we're able to provide for your organization, yet, but I'd like to have some more, mostly for the capture part of the process. I'd like to have some more analytics capabilities to classify or extract content, and to structure content from the unstructured content.

We have plans to include mobile as well; that is part of it. We have a few line-of-business applications, so we need to consider it as an integration. It's mostly for supporting documents that we want, too. The IBM Box offering could be something that we can leverage.

With all applications that we are using, we are going to leverage Content Navigator. That's one thing that's very interesting. Case Manager, Datacap, and all of those products are interesting.

The most important criteria for me when selecting a vendor to work with are robustness, the fact that they understand our business, they are willing to accompany us with various strategies and various solutions we can implement; not only with IBM solution, but with third parties as well.

We are using this product in Beijing. It is a good product to use.

Our team programmed an automation workflow to use with it.

Our upper management encourages us to use this solution with automation.

It has increased our productivity.

It is easy to use. You can put everything in it, such as, documents. It is really easy to access and pretty easy to set up.

My colleague and I have a lot questions about the Datacap related stuff.

While the stability is pretty good, there sometimes can be issues with the database connections. FileNet has too many outages because things are broken in the database.

There are some issues when contacting technical support. It is not a very satisfying experience.

The company had a training session and decided based on that to implement the solution.

It has saved time for us.

I attended the tech track at the IBM conference.

We have not integrated this solution with other solutions.

It is primarily used for storing documents and other content in our repository for underwriting purposes.

I have been using it for a little over two years now. I think it's been working out great for what our needs are.

Case Manager is a web-based application. The product we were using before Case Manager was a desktop application. We had a lot of issues with that product. Ever since moving over to Case Manager, it's been really easy and simple to use, and it's just perfect for the job.

I think it's valuable that users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done.

In terms of upcoming releases, I was in a couple of sessions on the IBM Case Manager roadmap, here at Think 2018. I think it's really cool that they're now taking the time to listen to their customers, and bring features in that customers have been asking for, for years.

One of the features that I thought was very cool is that you can edit your documents within your repository straight from your desktop, from your device. You don't have to have a special editor. It will just connect to the native application that the file works with, and you can just check right back into your repository. I thought that was very cool.

In my opinion, it is very scalable. We have couple of smaller solutions that are maybe 20 to 30 users, and then we have bigger solutions - we're talking hundreds of people using it at the same time. I think it's pretty scalable and stable.

I have been using IBM technical support to work with IBM to hash out their glitches, bugs on the product. I think that IBM has been very helpful. They are very professional when it comes to working with their customers. It's very helpful.

I was not involved in the initial setup.

The only way to really tell is to try it out, see how it works for you. I think it's a great product.

We use it to manage all the documents, for all the working groups we have, for management meetings, and for all the projects we run. The advantage is to have a unique place where you can store everything and then we connected it with the another IBM product, IBM Connections. So it's a new way to work, to collaborate, and to exchange documents; even on mobile, especially for people traveling a lot, like me.

It's performing quite well, there is a high level of acceptance by the end-users. Obviously it's all part of the change management that we are running in parallel, and that's so the people can get used to it and discover new features every day. We're quite satisfied, it has performed quite well. 

We have reduced paper, because people, especially at the management level, but not only, use tablets and electronic documents more and more, because they know where things are stored.

And they can access the documents in different ways, like from IBM Connection, from Lotus notes, and all the documents are in FileNet. That's a big advantage because you can save time and you can easily distribute documents to all the people, for example in a project or after a meeting.

For me it's the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected. The people are getting used to it.

In any product, what I would like to see is integration. Because for me, what is important is to be able to give stability in what we provide to the final users. So integration is the keyword for future releases and maybe even new products.

I think it's quite stable, it's a very robust product and we haven't found any major problems or issues, so far.

It seems to be very scalable. We don't have millions and millions of documents, but it seems to be quite scalable and the performance is also quite good.

We are working with a business partner in Switzerland. We work with them for every new release and for configuration. Our experience with them is quite good. We have been partners for quite a while on many different projects with many IBM products, and we are quite satisfied.

Previously we were using, as in many other companies, Windows Network Drive. Then, some years ago, before I came to the company, they decided to invest in IBM FileNet because, in our company, we have used IBM for many years and many purposes, and we were quite satisfied. The consultant proposed this solution and we started with FileNet. Later on, we installed IBM Connections and many other products. We are satisfied, as a long-time IBM user.

For me, the most important criteria when selecting a vendor include that they have to be close to the customer and they need to understand not only the technical point of view, but the business point of view. That is very important. The risk in many projects is well-known, you build a perfect technical solution but maybe it's not covering the requirements, or it's not close enough to business needs, so people don't use it. So the returns are only on paper.

I rate FileNet a nine out of 10. It would be a 10 with closer integration.

In terms of advice, I would say look for something that covers your requirements. From my point of view, FileNet can for sure cover the requirements of a medium and  a big company, because of the scalability and the possibility to connect with many other IBM products.

First we used it as a document management system only, now we have some workflows too. It's one of the biggest applications in the government of Switzerland. We are using FileNet to build up these workflows.

It's a single a solution. Before, we had several products but now it's all in one hand.

Resiliency.

We'd like to use the docker, to have it containerized, that would be great for us.

It's very good.

We did have some issues with Web services. It was a version conflict, because two Web services were deployed, an old version and a new version, and both were accessible. So we had some problems with that but it wasn't a product failure.

It's very good. We have millions of documents. We have no problems with scalability. It runs fine.

We didn't buy the product from IBM itself, it was from a business partner. So, issues first go to the business partner, before they go to the IBM. As soon as it's at IBM, it's very good. Before that, it depends on which person is available.

When selecting a vendor we have to do put out tenders which have our criteria. A big issue is the price for licenses.

Regarding advice, I would say if you're going for FileNet, get FileNet P8 and not FileNet IS. The two products are doing similar things, but in my personal opinion, P8 is more the future.

I would rate FileNet a nine out of 10, because it's a good product, stable, no worries.

We use it to store and transfer large amounts of files between several various locations that we serve. It is an excellent document storage facility. 

The excellent document storage repository: It is good at what it does. 

The technical support that we get from IBM. 

I would like to see the dashboard be a little bit more robust and a little more user-friendly. Right now, unless you truly know FileNet, you do not know what you are looking at in the dashboard. From what I understand with the latest release, which is what we are getting ready to go to, a lot of that has already been solved, but I have not seen what it really looks like yet. 

It is an extremely stable platform, if it is built right. 

We are looking to expand and scale up quite a bit right now, because our current system is completely overloaded. We are looking at doing an upgrade and an in-place expansion. However, I do not know how the scalability is performing.

If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support. 

I was not involved in the initial setup.

Due to the way it is designed, we worked with IBM quite extensively to do our original architecture. Going that route, it has been immensely stable. However, we have now gotten to the point where we have outgrown what we originally designed. 

Look at what you are looking to get from it. If you are looking for just a small open source, understand that you will get what you pay for. FileNet is not cheap, but you absolutely get what you pay for. 

The straightforward approach to the install.

Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues. We do not have many issues with the newer version.

With the upgrade, it was a bit more improved.

I have not personally used IBM's technical support, but there are other members of my team that have used them. I have not heard any negative feedback.

While I was not involved in the initial setup, my team was. From my understanding, the initial setup was pretty straightforward.

I was not involved in the decision-making process.

This is a straightforward install, and it works well. It has been very hands-off and seamless in terms of supporting it. In terms of researching it, these are really good considerations.

We use IBM FileNet to store state government-related documents, and conduct workflow processes to channel information between the knowledge workers.

We are very happy with the efficiencies that it has gained, and the customer service that we are able to provide back to the citizens.

It provides us with a solid place to store our records in a structure where we will be able to find those records efficiently. It improves the time when providing customer service to our constituents.

• It is a stable environment.
• It is feature rich.
• It' has a good user interface.

We would like to see, in FileNet, the ability to manage video and audio.

For the most part, the solution is very stable. Once it is a fully-baked application, it is stable.

It scales very well. We are housing 89 million records and 16 terabytes, and the performance is fine.

We have not had to use their technical support. We have done a lot of the support ourselves internally. We have not had to use professional services for a very long time.

We were not using anything in the document management/document capture industry until we purchased FileNet.

We were running out of physical space to maintain records, and the cost of processing documents manually had gotten to be too high. In an effort to reduce our physical storage space and our costs, we decided that a solution was needed.

The biggest benefit to purchasing it was prior knowledge. The prior knowledge of the product: It did what it was supposed to do. It provided a stable environment, a good way to put your documents in, and get your documents out.

I was not involved in the initial setup.

I was not part of the evaluation process.

We have been running FileNet for 18 years. It has been a very good relationship.

This product requires that you take a long look at it, because it provides a good solution. It is used across many industries, and it has a solid reputation.

Most important criteria during the evaluation process: Familiarity with the product. The people who were doing the selection had a prior knowledge of the product from a prior company, and it had a very good reputation at that point, even 20 years ago, and the product has maintained that reputation.