ITRS Geneos Reviews

ITRS Active Console has helped us monitor servers and set thresholds for different metrics. It is easy to setup and works with different kinds of servers. It also helps you execute shell scripts as response to alerts.

Active Console allows us to execute shell scripts as a response to an alert.

I believe the product has to improve on reporting. Currently it allows writing events to a database and we have to manually create reports from it. The reporting tool needs to be improved.

I've been using it for an hour and a half.

I have not encountered any issues in deployment of the application.

It's been stable and does not crash.

We've been able to scale it for our needs.

The customer service and technical support are prompt. The best way to reach them is to send an email to their support. They are helpful and prompt in their response.

Make use of their helpdesk. They are helpful and prompt.

The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

We use this in our production and test environments. It has helped to centralize the monitoring in one place.

We would like to use Geneos integrate with mainframe applications.

We've been using it for one year.

We've never had any issues with the deployment.

We've not had any issues with the scalability.

We've had no issues scaling it for our needs.

Customer Service:

7/10

Technical Support:

7/10 - the support from ITRS we had in company was very helpful.

This is the first time we are using a product that has the capability to monitor everything in one place.

We were a little bit confused but once we found out what was needed, it was smooth.

We used an in-house team. In order to do this, you should take the training courses.

It's a good tool to use for monitoring complex applications.

We have started a project green movement and it is running successfully. The motive is to make sure nothing is red (faulted) and make sure it is immediately monitored and resolved or delegated. This has kept our systems and operations healthy.

This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules.

I am hoping to get some good features on the IBM MQ messaging tool, as this is most frequently used in our team.

I would rate technical support 7/10. It's self-explaining and the support is limited.

I did not previously use a different solution; it's recommended in the project and cheap.

Initial setup is easy. The support team internal to our organization takes care of all the installations.

An in-house team implemented the solution.

It's a very effective and productive tool, and avoids any major incidents.

With ITRS, we are able to monitor in real time our infrastructure, whether it is hard disk failures, number of or failure of processes, and switch port packets being dropped.

ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers. ITRS’s use of SNMP provides a lot of valuable information from the device without affecting performance.

I would like to see a user community established to assist with implementing and supporting the product.

I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages.

Technical support is 9.5/10.

The Technical Support Specialists know the product very well but not the client environment. I would recommend that a copy of the ITRS configuration for each client reside within a Technical Support Library to assist them in diagnosing and solving each client’s issues. I have no issues with utilizing SFTP to transfer my configuration to an ITRS secure server when I make a change; of course, a Save Online button would help.

Tivoli was used prior to my start. I personally used PRTG and ITRS is significantly better.

As stated, the issue is that ITRS is so flexible that there is more than one way to complete a task.

An in-house team implemented it with assistance from ITRS.

This product saves us a lot of time in development.

Plan and implement the initial framework for the enterprise size as reworking for growth would be a challenge.

In my experience, the integration interfaces/plug-ins are most valuable as these help us maintain seamless integration with our systems.

Geneos' compatibility with most of the available products has helped us improve the monitoring of our systems.

We need more hassle free plug-ins that offer "Load and Start" with minimal manual efforts.

I've used this solution for one year.

There were no issues with the deployment.

We had no issues with the performance.

It's been able to scale for our needs.

It's good, but they have a lot of scope to improve it and make it even better.

There were custom in house solutions that we are replacing with vendor products.

Performing the integration was slightly complex for us.

We did the implementation in-hosue.

It is the most adaptable product so you should go-ahead and use it.

The Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

We now get more detail about the servers than before and thus it helps us to maintain a good service for our customers.

I would like it to have a better Dashboard viewer for report building. Having something like Crystal Reports embedded with the Active Console or active console would help to build reports.

I've used this solution for years.

There were no issues with the deployment.

We had no issues with the performance.

I had issues scaling it and ended up having to distribute the load over seven gateways.

6/10

We used Sentinel which was awesome but it did not provide metric views.

It's straightforward. You take it out of the box and it's simply plug and play, but it really depends on what you would like to use the product for. My advice before setting up would be to plan on what you want to achieve the product, what you would like to view without logging on to the server, what you need to know from the server, and what your customer would expect from you.

We did the implementation in-house.

It's a great and powerful tool. You can input anything you like into the tool, including a database for analysis.

The critical alerts are valuable.

We have been able to monitor the repeated critical alerts and work on producing a more stable environment for our customers.

Snoozing/maintenance work. A third color would be brilliant to identify whether the servers are being worked on, e.g. blue for maintenance.

I've used it for three years.

Issues with certain gateways. We have around 30 gateways in our environment and a lot of servers, so as you can imagine, there's a lot of data. We sometimes experienced disconnects of the gateways which was a hard one to resolve. In the end, we opened its consoles on the same server to spread the load.

Connectivity as above.

Customer Service:

7/10.

Technical Support:

7/10.

No previous solution was used.

It was done in-house.

The dashboard is a valuable feature.

The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

I've used it for four to five years.

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

We've not had much interaction with the vendor, but their training program is really poor.

Technical Support:

Good.

No previous solution used.

It was very straightforward.

We implemented it in-house.

This is a great tool to automate all the manual day-to-day checks.