ITRS Geneos Reviews

Geneos enables customized aggregate views and alerts for both related and disparate components. This flexibility and insight facilitates proactive and prompt causation analysis. Simply put, you can easily see everything at once. If there’s an issue, you’ll know why within seconds, rather than spend precious time trying to find out.

Global support personnel, even without expertise in market data, can now easily and quickly run respective market checks and escalate with pinpoint data.

The Geneos configuration has greatly improved since the nascent version 1.0 days, but still requires specialist knowledge and convoluted config debugging when something’s not monitoring as expected. A hierarchical variable/component reference tree and more readily accessible examples would be welcome.

I've used it since the early 2000s, in the halcyon days when it was branded as ITRS NetAgent. I had led its feasibility test and global rollout for my previous company’s Triarch and TIBCO platforms. ITRS was new to TIBCO at the time, so we had worked closely to add the necessary platform-specific features; ITRS has always been easy to work with.

We had no issues with the deployment.

One original glaring issue had been the lack of fault-tolerant Gateway Servers, but that had been remedied in a release a few years ago. We also had issues with slow Gateway startup and high CPU usage, but subsequent releases and reducing the number of config include files resolved the issues.

There have been no issues scaling it for our needs.

ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each query or ticket.

Various iterations of TIB Hawk, Traverse, and in-house written apps had sufficed, but never truly provided centralized, customizable, easy to use, and market data specific monitoring available via ITRS Geneos.

Initial setup itself is straightforward. There’s a single server (two in fault-tolerance) running the master “Gateway” process, and each monitored server runs a “Netprobe” process. Each tarball is extracted to a single folder, rather than strewn all over the file system. Upgrades are likewise easy.

To not run Netprobes as root, some network monitoring features necessitated writing in-house scripts to feed alongside into Geneos, but that’s also its flexibility in action.
Rather than a cookie cutter setup, you will likely find yourself continually tweaking features and adding new alerts to suit your needs.

Since ITRS was introducing a totally revamped Gateway version 2, ITRS provided a consultant to advise on the initial configuration template, which we then customized and expanded upon.

The insight into finding the weakest links in the infrastructure has enabled us to proactively upgrade servers and networks in measured phases, rather than in a big bang approach.

ITRS has recently streamlined its pricing model to be a bit less granular (computation engine is now standard, for instance), which may or may not benefit your needs. The accounts team is amenable, so try to strike a deal, whether in cost, free training, and/or onsite consultancy.

There’s a reason even Thomson Reuters retired their own monitoring product, in favor of licensing ITRS Geneos.

This is the most amazing monitoring tool I've ever worked with, because it allows you to monitor a lot of things and also to address the issue and assign it to someone so everyone will know it's being investigated.

I've used it for six months now.

No issues encountered.

No issues encountered.

No issues encountered.

9/10.

9/10.

We switched because this covers everything we need to monitor in one place.

It wasn't that complex to setup.

We implemented it in-house.

Do it and you won't regret.

The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining.

We use this in our production and test environments. It has helped to centralize the monitoring in one place.

We would like to use Geneos integrate with mainframe applications.

We've been using it for one year.

We've never had any issues with the deployment.

We've not had any issues with the scalability.

We've had no issues scaling it for our needs.

7/10

7/10 - the support from ITRS we had in company was very helpful.

This is the first time we are using a product that has the capability to monitor everything in one place.

We were a little bit confused but once we found out what was needed, it was smooth.

We used an in-house team. In order to do this, you should take the training courses.

It's a good tool to use for monitoring complex applications.

The dashboard is a valuable feature.

The 'start of day' (SOD) and 'end of day' (EOD) checks were automated by using this tool, thus reducing the amount of manual work needed by almost two hours per day.

Currently the dashboard does not have the capability of providing different status levels, and this needs to be updated.

I've used it for four to five years.

No issues encountered.

No issues encountered.

No issues encountered.

We've not had much interaction with the vendor, but their training program is really poor.

Good.

No previous solution used.

It was very straightforward.

We implemented it in-house.

This is a great tool to automate all the manual day-to-day checks.

With ITRS, we are able to monitor in real time our infrastructure, whether it is hard disk failures, number of or failure of processes, and switch port packets being dropped.

ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers. ITRS’s use of SNMP provides a lot of valuable information from the device without affecting performance.

I would like to see a user community established to assist with implementing and supporting the product.

I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages.

Technical support is 9.5/10.

The Technical Support Specialists know the product very well but not the client environment. I would recommend that a copy of the ITRS configuration for each client reside within a Technical Support Library to assist them in diagnosing and solving each client’s issues. I have no issues with utilizing SFTP to transfer my configuration to an ITRS secure server when I make a change; of course, a Save Online button would help.

Tivoli was used prior to my start. I personally used PRTG and ITRS is significantly better.

As stated, the issue is that ITRS is so flexible that there is more than one way to complete a task.

An in-house team implemented it with assistance from ITRS.

This product saves us a lot of time in development.

Plan and implement the initial framework for the enterprise size as reworking for growth would be a challenge.

The Toolkit module which allows flexible scripts to be created and inserted into Geneos without having to log onto the server.

We now get more detail about the servers than before and thus it helps us to maintain a good service for our customers.

I would like it to have a better Dashboard viewer for report building. Having something like Crystal Reports embedded with the Active Console or active console would help to build reports.

I've used this solution for years.

There were no issues with the deployment.

We had no issues with the performance.

I had issues scaling it and ended up having to distribute the load over seven gateways.

6/10

We used Sentinel which was awesome but it did not provide metric views.

It's straightforward. You take it out of the box and it's simply plug and play, but it really depends on what you would like to use the product for. My advice before setting up would be to plan on what you want to achieve the product, what you would like to view without logging on to the server, what you need to know from the server, and what your customer would expect from you.

We did the implementation in-house.

It's a great and powerful tool. You can input anything you like into the tool, including a database for analysis.

• Scalable
• Fast
• Extremely customizable
• Reliable and powerful
• Tons of default modules which are available out of the box

The main feature that needs work is the Dashboard designer. Although it has lots of features included we would like these visualization capabilities to be improved. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard.

We have had no issues with the performance.

Adding new monitoring nodes is quite straightforward.

The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is not urgent or critical. Specifically with ITRS, if you need to configure basic monitoring - it is simple and straightforward too. If you require complex systems monitoring, tickets workflow, alerts, etc. it will require certain skills and experience.

Every popular monitoring tool has a pretty straightforward installation workflow. Configuration might be more complex though.

All ITRS installations we implemented by local TR Solutions team here in Moscow. There is no particular implementation advice, you have free training materials, a very detailed Active Console, Gateway and particular modules documentation, and the Help Desk are always ready to help.

We’ve used some popular and well known open source tools for some research purposes. There are the same pros and cons comparing to other open source and proprietary tools. We had to get ITRS usage skills and experience as we use it internally as well as our customers.

It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

We had no issues with the performance.

It's been able to scale for our needs.

It was very good, the support staff were well trained on the product and helpful with their responses.

It was simple as the set up is well documented and available across different operating systems.

We performed it in-house. It is great to set a few hours aside a week to dedicate to playing with the application to make it perform as you want and make it aesthetically pleasing. It is also well worth mentioning that it is a constant process of refining and tweaking the alerting and monitoring settings as the application changes.

It was more fit for purpose in terms of real-time monitoring with dashboard metrics than other monitoring applications.

Understand the different types of alerts and customize it to meet the needs of your application. It can do as little or as much as you set it up to do, and building out a front-to-back solution is a big project, but can provide great benefits.