ITRS Geneos Reviews

• Scalable
• Fast
• Extremely customizable
• Reliable and powerful
• Tons of default modules which are available out of the box

The main feature that needs work is the Dashboard designer. Although it has lots of features included we would like these visualization capabilities to be improved. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard.

We have had no issues with the performance.

Adding new monitoring nodes is quite straightforward.

The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is not urgent or critical. Specifically with ITRS, if you need to configure basic monitoring - it is simple and straightforward too. If you require complex systems monitoring, tickets workflow, alerts, etc. it will require certain skills and experience.

Every popular monitoring tool has a pretty straightforward installation workflow. Configuration might be more complex though.

All ITRS installations we implemented by local TR Solutions team here in Moscow. There is no particular implementation advice, you have free training materials, a very detailed Active Console, Gateway and particular modules documentation, and the Help Desk are always ready to help.

We’ve used some popular and well known open source tools for some research purposes. There are the same pros and cons comparing to other open source and proprietary tools. We had to get ITRS usage skills and experience as we use it internally as well as our customers.

It allows us to monitor each stage of the production lifecycle and allows real-time monitoring of key services.

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue.

We had no issues with the performance.

It's been able to scale for our needs.

It was very good, the support staff were well trained on the product and helpful with their responses.

It was simple as the set up is well documented and available across different operating systems.

We performed it in-house. It is great to set a few hours aside a week to dedicate to playing with the application to make it perform as you want and make it aesthetically pleasing. It is also well worth mentioning that it is a constant process of refining and tweaking the alerting and monitoring settings as the application changes.

It was more fit for purpose in terms of real-time monitoring with dashboard metrics than other monitoring applications.

Understand the different types of alerts and customize it to meet the needs of your application. It can do as little or as much as you set it up to do, and building out a front-to-back solution is a big project, but can provide great benefits.

When I was a tech support lead, four of our evening pre-batch checks involved stats on our server estate. It took roughly 15 minutes each evening to log into each server, check server disk space, check for particular errors related to market data. Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver.

The following features of the product are the most valuable to me:

• Ability to see in real time the state of our server estate.
• Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.

I think there's a very steep learning curve with the product. It's very easy to view and use the dashboards, but difficult to initially set up. I think setting up the dashboards could be more intuitive. I think I (and the rest of my team) could benefit from improved online tutorials.

I think it could provide more out of the box - I know many teams here use it to monitor windows infrastructure. We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time.

The ability to monitor our different Windows and Linux servers in real time, simultaneously, as well as the ability to provide some configurations and event viewing. Being able to monitor what was happening, what errors and what warnings were appearing in real time was hugely beneficial. I worked on a trading floor, and these servers were crucial to business continuity.

It allowed us to deal with incidents in real time, reducing the impact on the business by allowing them to keep trading, therefore not losing money. Investment banking relies on 100% uptime, and this application contributed to us achieving this.

The interface can sometimes be a little complicated. To access some useful parts, it can be a chore to navigate through. I cannot remember exactly off of the top of my head, as it is almost a year since I last used it.

There were no issues with the deployment.

We had no issues with the performance.

It's been able to scale for our needs.

I rated this product an 8 due to how much I used it and how useful it was to us. It allowed us to provide immediate support where needed, reducing business impact.

• Active Console
• Gateway
• Webslinger
• OpenAPI
• Geneos netprobe

We are now able to monitor our applications.

I've used it for one year.

No issues encountered.

Sometimes there were issues with the database. If the database logging was high then the gateway would be slow.

No issues encountered.

10/10.

10/10.

We previously used Nagios, but switched to Geneos as it has better monitoring for applications. Also, it has more features and better configuration possibilities.

It was easy to setup as there were step by step installation instructions for every operating system.

We used a vendor who were 7/10.

Yes we did, however I do not know what the other options were.

It is very useful in terms of production support. It automatically monitors all scheduled jobs, database consumption, server utilization, and so on.

Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort.

Currently, it is difficult to monitor secure websites using SSL or with SSO enabled.

Setup is bit complex, especially on Linux servers. You have to configure Netprobe on your system and then configure the path/workspace/profile and so on.

The dashboard is not that impressive.

• Complete End-to End monitoring of Apps and infra

• Key performance metrics to identify and reduce transaction latencies

Multiple views of Trading Apps

None that I can think of.

6 months

No

No

No

Very good

Very good

No

A bit complex

Ourselves

Excellent

Expensive

CA APM

No

• Simplicity
• Number of users
• Supports a lot of technologies
• Easy to build a monitoring solution
• It has a multiple platform support
  

• Monitoring solutions
• Services health dashboards

• Performance
• Scalability

In some cases Netprobe can be unstable.

Yes, we encountered some problems due to the fact that Gateway is 32bit (4gb memory limit) - maybe we should split it into a few, or maybe open access cluster would be a solution but we did not try it yet.

Very good.

Very good.

Yes and we switched due to company preference.

The initial setup was very easy.

We used a vendor who had a high level of expertise.