LogicMonitor Reviews

Name: LogicMonitor
Brand: LogicMonitor
Rating: 4.5 (26 reviews)

4.5 out of 5

26 reviews
100% willing to recommend

What is LogicMonitor?

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

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LogicMonitor is the #5 ranked solution in top Container Monitoring solutions, #5 ranked solution in top AIOps solutions, #11 ranked solution in Infrastructure Monitoring tools, #12 ranked solution in best Network Monitoring Tools, and #13 ranked solution in top Cloud Monitoring Software. PeerSpot users give LogicMonitor an average rating of 9.0 out of 10. Based on the analysis of the 26 most recent LogicMonitor reviews, the overall sentiment is positive, with a sentiment score of 7.8. LogicMonitor is most commonly compared to Datadog: LogicMonitor vs Datadog. LogicMonitor is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.

Helped 816,562 peers since 2012

Featured reviews

Henry-Steinhauer

Systems Engineer at LifePoint Health

I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.

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VinilVijayan

Senior Architect at Marlabs Inc.

LogicMonitor offers integrations with various tools, such as data analytics platforms. While some integrations may require additional investment, they provide an open API, allowing custom integrations to be developed. While not all integrations are included for free, many of the leading market tools are supported. I work with clients of varying sizes, including enterprises and smaller businesses. Previously, I mainly worked with enterprise clients, but recently, I've configured the system for smaller businesses. I rate the overall solution a ten out of ten. Before you buy LogicMonitor, figure out how big your setup is and how many collectors you'll need. Understand your needs and environment well to avoid any complications later on.

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Manish Bansod

Assistant Manager at a construction company with 5,001-10,000 employees

LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor. But we are still exploring more and do not have detailed training in LogicMonitor. Moreover, the deployment process needs improvement. The thing is the deployment or whatever the standard deployment should be implemented here. That is not fine-tuning. In my personal opinion, for workflow automation and other stuff, we have Python or scripting knowledge, and that part is very tricky. Whenever we try to call the service or the LogicMonitor team, and we open a ticket, it is chargeable. In future releases, we would like to see a configuration backup manager. A feature that automatically backups the device configuration will help us. So, instead of going with another third-party tool, this will be good.

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LogicMonitor mindshare

Product category:

As of November 2024, the mindshare of LogicMonitor in the IT Infrastructure Monitoring category stands at 2.4%, down from 2.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

LogicMonitor's most valuable features include user-friendly dashboards, fast and reliable data analytics, customizability through logic modules, and granular alert tuning. Users appreciate the visualization and reporting capabilities, predictive functionalities, and anomaly detection. The ability to create custom widgets, integrate APIs, and leverage LM Exchange for data sources enhances flexibility. Customers benefit from dynamic thresholds, escalation chains, and email/SMS alerts, supporting proactive issue resolution and efficient environment monitoring.

"LogicMonitor improved on-premises infrastructure monitoring in several ways. One key feature was dynamic resource allocation, although we didn't utilize it much in our system. The main functionalities we benefited from were email alerts, network mapping, and dashboards."
"LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical."
"LogicMonitor is good for getting a full view of your topologies. They have LiveMaps, which give you a visual representation of your infrastructure."

Room for Improvement

Users of LogicMonitor have identified several areas for improvement, including the need for enhanced parent/child relationships, better collector upgrade processes, and more intuitive data source tuning. They wish for improved reporting capabilities, automation, and role-based permissions. Additionally, users seek better support for mapping topologies, more advanced mobile application features, and enriched logging functionalities. Explorations also highlighted the necessity for simplified licensing models, especially for added modules, and increased investment in APM functionalities.

"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."
"LogicMonitor should improve its logging features. It can become expensive and should be cost-effective. It would be great to see prebuilt templates for alerting methods in LogicMonitor that are similar to the prebuilt dashboards. Currently, users have to build their alerting configurations."
"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."

ROI

Organizations experienced significant cost savings and reduced false alerts with LogicMonitor, highlighting decreased personnel involvement, streamlined onboarding, improved uptime, and minimized downtime. Many noted enhanced troubleshooting efficiency and proactive incident response capabilities. Operational shifts were simplified, and efficiency was boosted through automation and consolidated monitoring. Enhanced visibility into infrastructure issues led to better incident management and more informed root cause analysis, offering substantial resource and time savings.

Pricing

LogicMonitor's pricing is generally seen as reasonable for its feature set, offering good value despite being on the higher end. Users appreciate its straightforward licensing model and enterprise-grade capabilities. Volume discounts exist, but the cost can escalate with very large environments. Managed service providers value the scalable license model. Some users note that the cost in U.S. dollars can be a disadvantage in countries with unfavorable exchange rates. Overall, LogicMonitor is considered a premium solution.

"The tool's pricing falls into the middle range."
"The solution is not expensive."
"The pricing can be a little aggressive. Right now, it's a bit much for smaller organizations to adopt it. But comparatively, it also provides good features."

Popular Use Cases

Organizations use LogicMonitor for monitoring IT infrastructure, including data centers, servers, networks, and virtualization. It monitors operating systems, alerts on network issues, and ensures application performance. Managed service providers use it for client environments, including Citrix and cloud platforms like AWS and Azure. It helps with performance reporting, capacity planning, and proactive issue resolution. IT departments in universities and enterprises leverage it for unified views of infrastructure health and streamlined management of multiple clients' needs.

Service and Support

LogicMonitor's customer service is praised for its responsiveness and expertise. Users find support accessible via chat and phone, with quick turnaround times. Issues are frequently resolved promptly, often without the need for escalation. Customers appreciate the knowledgeable staff and comprehensive answers. Support is available 24/7, and responses are generally received within minutes. Some users mention that service levels may vary by region and contract terms, but most express high satisfaction with the assistance provided.

Deployment

Most users found LogicMonitor's initial setup straightforward and praised its automation features, out-of-the-box capabilities, and ease of use. While some experienced complexities and required planning, the support and documentation were beneficial. Organizations noted the simplicity of deploying collectors, importing devices, and the out-of-the-box monitoring of various hardware and software. Users appreciated the LogicMonitor team's assistance during the deployment. A few mentioned the initial learning curve and need for fine-tuning but still found the overall process satisfactory.

Scalability

LogicMonitor scales effectively for diverse environments, managing thousands of devices without issues. It handles additions seamlessly, supporting various segments across enterprises. Users find it reliable for growing needs and extensive use, from monitoring virtual machines to physical devices. Automatic processes and role-based features enhance utilization. Limitations exist, but most users successfully push boundaries. Companies report minimal scalability challenges, praising its cloud-based nature and efficiency in onboarding and expanding.

Stability

LogicMonitor is described as highly stable and reliable, with no major outages or significant connection issues reported. Users consistently highlight its strong performance, minimal downtime, and effective alerting capabilities. Occasional updates and maintenance are the only noted disruptions, but these are infrequent and well-managed. Users appreciate that LogicMonitor updates automatically and handles new features without causing instability. Generally, LogicMonitor provides solid and trouble-free operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our LogicMonitor Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

22%

Financial Services Firm

11%

Manufacturing Company

Healthcare Company

Comms Service Provider

Retailer

University

Government

Construction Company

Insurance Company

Energy/Utilities Company

Educational Organization

Wholesaler/Distributor

Non Profit

Real Estate/Law Firm

Legal Firm

Recreational Facilities/Services Company

Hospitality Company

Media Company

Logistics Company

Outsourcing Company

Performing Arts

Transportation Company

Consumer Goods Company

Pharma/Biotech Company

Engineering Company

Sports Company

Compare LogicMonitor with alternative products

Learn more about LogicMonitor

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

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LogicMonitor customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

LogicMonitor Reviews

What is LogicMonitor?

Featured reviews

LogicMonitor mindshare

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

Top industries

Compare LogicMonitor with alternative products

Learn more about LogicMonitor

Product Video

LogicMonitor customers

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