I used it at another company. I'm not working for the same company at the moment. I was employed on a consultancy basis, and this product was used for IT project management.
It is a complete and all-rounded enterprise product. From a portfolio management perspective and an individual project management perspective, it is a corporate-wide project management product. It can be used for resource planning, financial planning, task planning, etc.
It is a traditional Waterfall-based solution, so it doesn't lend itself particularly well to Agile development. You can record Agile sprints within it, but it is not really an Agile-based product. It can store the basic information about budgets that an Agile set of work is looking to use, but that's about it.
I have been using it for 25 years.
Its stability, reliability, and performance are fine.
There are no problems with its scalability.
We had about 150 users. It was being used on a daily and hourly basis. I was the program director, and all the project management teams were using it daily.
To my knowledge, I have not directly contacted them on this particular product. We had reached out to the original implementation consultants who were a Microsoft accredited organization but not for technical support. It was more for consultancy.
It was quite complicated. It needed consultants that were specialists in it to help with the implementation. Most of it was done before, but it wasn't widely used. So, we took that implementation and built on it.
In terms of maintenance, because it's a cloud-based solution, it's real-time.
It was a three-year license deal that was reconciled on a quarterly basis. It is a reasonably priced product, and I consider that we got good value for money.
I would recommend it to others, but it really depends on what they're looking to gain out of this. I would not recommend buying the portfolio management product if you do not have an established and reasonably mature portfolio management setup. If you don't have that, then you're paying for a product, but it will only get used as an individual standalone project management product, and you will not take advantage of the portfolio features. So, buying the portfolio management licenses doesn't make sense unless you've got an established or reasonably mature project office. There should be better alignment and integration with general portfolio management.
It is not a fully integrated Agile product set. It can be used to store basic information. If you've got a blend of Waterfall and Agile projects and you've got overall budgets, then you can record your Agile perspective within it, but you can't use it purely as an Agile product. For that, you'd probably use Azure DevOps or something like that.
It needs a degree of planning before it's implemented. I would recommend organizations to do that, rather than jumping in feet first.
I would rate it an eight out of 10.