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Nora Martinez - PeerSpot reviewer
Sales manager at a tech services company with 51-200 employees
Real User
It's a stable, user-friendly solution for managing our customers' appliances
Pros and Cons
  • "Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
  • "Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."

What is our primary use case?

We use Odoo's CRM module to manage all our customers' appliances and the business that we are working on. Previously, we used the HR module. Only the 12 members of the sales team use Odoo.

What is most valuable?

Odoo is user-friendly. It's the first solution we tried, so we find it easy to use. 

What needs improvement?

Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics.

For how long have I used the solution?

I have been using Odoo for about two or three years.

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What do I think about the stability of the solution?

Odoo is stable. 

What do I think about the scalability of the solution?

I believe Odoo is scalable. We don't use all of the modules.

How are customer service and support?

I rate Odoo support seven out of 10. We didn't have local support in the beginning, but I saw an ad recently seeking partners here in Argentina, so maybe they have local support now. We don't need tech support often, but I believe their support is based in Finland, so the response time is delayed because of the time difference. 

How would you rate customer service and support?

Neutral

How was the initial setup?

Setting up Odoo is easy. Though I didn't do it, my team told me that it was straightforward. It requires two IT people to maintain. 

What other advice do I have?

I rate Odoo seven out of 10. Compared to Salesforce, it's maybe a four or five, but it's okay for our purposes. If you plan to implement Odoo, you should take the time to learn the features. For example, we needed more time to set up the reporting module.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior ICT Consultant/Project Manager at Qualisys
Real User
A low-cost open-source solution that has been beneficial in registering our business contacts
Pros and Cons
  • "It allows us to organize and improve portfolio management."
  • "The user interface is not the best."

What is our primary use case?

Our primary use case for this solution is registering business contacts.

What is most valuable?

It allows us to organize and improve portfolio management. 

For how long have I used the solution?

We have been using this solution for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We currently have eight users active with this solution in my organization, and we increase the usage of this solution depending on business needs.

How are customer service and support?

Odoo has two versions, an enterprise solution and an open-source solution. Now we use the community version, which is open source, and they have technical support. But for the enterprise version, they provide only technical support.

What's my experience with pricing, setup cost, and licensing?

I am unsure of the exact licensing cost, but we use the open-source version.

What other advice do I have?

I rate this solution eight out of ten. The solution is good, but the user interface is not the best. Nevertheless, I recommend this solution because it's low-cost and open-source. It costs less than Microsoft Dynamics, CH, Oracle, and others so I can recommend it. In addition, it's very robust, and many companies and enterprises use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Odoo
February 2025
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Founder and GM at Go Live
Real User
Very user friendly, affordable pricing, and the return on investment can be realized by any business
Pros and Cons
  • "It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
  • "They could add more features and details regarding the business details and some extra modules for business features."

What is our primary use case?

We digitalize your business, to manage your business digitally, so you can get insights about real-time data and real-time situations of the business financially and operationally. Every aspect of the business can be monitored and viewed continuously.

What is most valuable?

It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees.

What needs improvement?

The human resources portion could be improved. They could add more features and details regarding the business details and some extra modules for business features. This will enhance or add more users.

What do I think about the stability of the solution?

I can say that is very stable. Based on with interface, it is very stable and I did not suffer any complexity or irritability with the servers. 

What do I think about the scalability of the solution?

It is scalable if you have a large number of employees, you can add more battery power to the procedure servers to make sure that the power in the servers will be sufficient, and the customers can use it and work on the system. It is really scalable and it can be scaled to any level of complexity of any number of users.

How are customer service and support?

It is very simple. You go to the website, go to the support page, type in your question and you get an answer in a few hours, which is very good. And the follow-up of the support is very good because if you use that, the problem is solved from the first occurrence until it is solved.

How was the initial setup?

It is straightforward and easy to deploy by anyone.

What about the implementation team?

I can do it by myself in-house, and it is very easy to be deployed by anyone.

What was our ROI?

If it is very affordable, with the latest version, and the number of features and information provided, this will have a very high ROI for any organization.

What's my experience with pricing, setup cost, and licensing?

It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature.

What other advice do I have?

I would rate Odoo a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: February 2025
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