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CEO at Ebiashara Africa Limited
Real User
Useful for financials, project management, timesheets, and timekeeping employee records
Pros and Cons
  • "We like how the solution is integrated."
  • "The customization and technical support are not great."

What is our primary use case?

It is an ERP system, and it is used for financials, project management, timesheets, or timekeeping employee records for employee management and payroll.

What is most valuable?

We like how the solution is integrated.

What needs improvement?

The customization and technical support are not great and could be improved.

For how long have I used the solution?

We have been using this solution for about a year, and it is deployed on cloud.

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What do I think about the stability of the solution?

It's all AWS infrastructure, so it is pretty stable.

What do I think about the scalability of the solution?

It is scalable. It is on cloud, so we can have as many users as we want. We have 25 users using the product and plan to increase it to 50. We have two technical staff, one engineer and one manager, who complete the maintenance.

How are customer service and support?

The technical support could be improved, and I rate them a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Bitrix24 before we switched to Odoo. We switched because it wasn't user-friendly.

How was the initial setup?

The initial setup was straightforward but customizing it took a little longer because our requirements were not defined correctly. It took about two to three months to deploy. Some deployment was done in-house, and we employed a contractor for other parts.

What other advice do I have?

I rate this product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder and GM at Go Live
Real User
Very user friendly, affordable pricing, and the return on investment can be realized by any business
Pros and Cons
  • "It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees."
  • "They could add more features and details regarding the business details and some extra modules for business features."

What is our primary use case?

We digitalize your business, to manage your business digitally, so you can get insights about real-time data and real-time situations of the business financially and operationally. Every aspect of the business can be monitored and viewed continuously.

What is most valuable?

It is a comprehensive tool containing a lot of applications integrated together by nature. It is easy to use and has a nice interface that is easy to learn and teach your employees.

What needs improvement?

The human resources portion could be improved. They could add more features and details regarding the business details and some extra modules for business features. This will enhance or add more users.

What do I think about the stability of the solution?

I can say that is very stable. Based on with interface, it is very stable and I did not suffer any complexity or irritability with the servers. 

What do I think about the scalability of the solution?

It is scalable if you have a large number of employees, you can add more battery power to the procedure servers to make sure that the power in the servers will be sufficient, and the customers can use it and work on the system. It is really scalable and it can be scaled to any level of complexity of any number of users.

How are customer service and support?

It is very simple. You go to the website, go to the support page, type in your question and you get an answer in a few hours, which is very good. And the follow-up of the support is very good because if you use that, the problem is solved from the first occurrence until it is solved.

How was the initial setup?

It is straightforward and easy to deploy by anyone.

What about the implementation team?

I can do it by myself in-house, and it is very easy to be deployed by anyone.

What was our ROI?

If it is very affordable, with the latest version, and the number of features and information provided, this will have a very high ROI for any organization.

What's my experience with pricing, setup cost, and licensing?

It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature.

What other advice do I have?

I would rate Odoo a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user