I'm primarily using it for approving purchases and dealing with purchase invoices and Oracle HCM, an HR-related product for evaluations of myself and my employees.
IT & Digital Delivery Head- EPCI Projects - EMEA at McDermott International
Accessible and easy to maintain but requires some training
Pros and Cons
- "It's a cloud, so it is easy to access anywhere."
- "It does require some training in order to be able to use it effectively."
What is our primary use case?
What is most valuable?
We like the accessibility. It's a cloud, so it is easy to access anywhere.
We're always on the latest version as it updates automatically. However, there are some checks or controls by respective companies. If they don't want to go on the updated version immediately, they don't need to.
The product is easy to maintain.
I love that all the things I need are in one place.
It is stable and reliable.
What needs improvement?
Since it is on the cloud, you often have to deal with network issues.
Speed can be an issue as well.
It does require some training in order to be able to use it effectively.
For how long have I used the solution?
I've been using the solution for four years. It's been a while.
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
February 2025
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What do I think about the stability of the solution?
The product is quite stable. It's reliable. The only issue is if you have network issues, you'll have trouble accessing the cloud.
How are customer service and support?
We contact our support, and if they cannot figure out the issue, they will go to Oracle. I don't deal with Oracle directly.
What's my experience with pricing, setup cost, and licensing?
This solution requires licensing.
What other advice do I have?
We're a customer and end-user.
I'm not sure which version of the solution we're using. It's on the cloud; therefore, the latest version is always used.
The solution can be a bit difficult, and new users need to be prepared for that. They need to connect with Oracle and learn more about it in order to understand it better. Then, it gets easier to use.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Service Operation Center Manager at Zain KSA
A very useful tool in terms of usability and customization
Pros and Cons
- "Oracle is a very useful tool in terms of usability and customization."
- "Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly."
What is our primary use case?
We use Oracle Cloud for procurement, HR, HRM, finance, and different types of fixed asset management.
What is most valuable?
Oracle is a very useful tool in terms of usability and customization.
What needs improvement?
Oracle Cloud's support could be improved because its second-line support has weak engineers who handle stuff a little bit slowly.
For how long have I used the solution?
I have been using Oracle Cloud for five to six years.
What do I think about the stability of the solution?
I rate Oracle Cloud an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Oracle Cloud a seven out of ten for scalability.
How was the initial setup?
Oracle Cloud's initial setup is a little bit complex, but it depends on the customization required by the business side.
On a scale from one to ten, where one is difficult and ten is easy, I rate Oracle Cloud a seven or eight out of ten for the ease of its initial setup.
What about the implementation team?
Oracle Cloud's deployment took weeks. We used a third party's help to implement the solution.
What's my experience with pricing, setup cost, and licensing?
Oracle Cloud is an expensive solution. On a scale from one to ten, where one is cheap, and ten is expensive, I rate Oracle Cloud's pricing a nine out of ten.
What other advice do I have?
Overall, I rate Oracle Cloud an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Oracle Cloud Infrastructure (OCI)
February 2025
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engineering technician at a retailer with 10,001+ employees
Easy to set up, able to run large platforms, and helpful for taking clients that have multiple sites
Pros and Cons
- "I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture."
- "The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using."
What is our primary use case?
Our specialty is insurance software. We were primarily vendors for software licensing, but we've transitioned our product to the cloud in the last two years.
The deployment depends on what a client wants. We use public clouds for clients that are willing to take our products as a SaaS model. For the ones that are on-prem, we split the load between the core platform, which is on-prem, and non-essential services, which are on the cloud.
What is most valuable?
I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture.
What needs improvement?
The biggest challenge I'm having with the cloud offering is the sizing. So, pricing becomes difficult. The sizing challenge is in terms of being very clear on how your data growth or your requirements would be. It becomes a bit difficult to be able to ensure that there's enough future proofing in what you've signed. At the same time, the whole idea behind the cloud is to be able to pay for what you use. You don't want to pay for something that you're not using.
For how long have I used the solution?
It has been two years.
What do I think about the scalability of the solution?
All our clients are enterprise clients. We don't have any small clients.
The main challenge that we have with scalability is the opacity and the pricing. Pricing becomes a challenge because you're not very clear on at what point in time you'll be breaking or you'll be exceeding the size you already acquired. That is the challenge, but Oracle powers some of the biggest cloud platforms in the world, and so do AWS and Azure. All of them have the ability and skill to run very large platforms.
How are customer service and support?
They have an office locally. Amazon has only just started an office locally. Microsoft has been here for a long time. We've been Oracle Partners for 22 years, So, we're familiar with them anyway.
How was the initial setup?
I know it's very straightforward. Microsoft Azure, Oracle Cloud, and Amazon AWS have some sort of out-of-the-box packages that you can purchase. Oracle also has a sandbox environment that they can provision for you to be able to set up your operation just to try it out. So, the setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
Its pricing is complex, but as partners, we can get away with quite a bit of discounting because we deal with them directly.
I would rate their pricing probably a one or two out of five because they're quite expensive. Microsoft Azure will probably be the cheapest because depending on the Microsoft product that you have, they have some sort of bundling. There are things that they give you to get you onto Azure. AWS is probably somewhere in the middle.
What other advice do I have?
We work in a very narrow space. Our specialty is insurance software. We have an insurance ERP. We are an ISV. So, we make our own software. In the sub-Saharan African market, we're, in a way, the largest vendor. So, our recommendation for the clientele that we serve would ideally be Oracle.
There are a lot of data laws that are being enacted. Kenya is one of the big ones enacting data access and data sovereignty laws, which is probably denting a lot of cloud offerings. However, there are a lot of co-located operations where people are providing data centers within the country. The in-country cloud providers, such as MTN and Liquid Intelligent Technologies, give you a lot more flexibility. In that scenario, you get a lot of flexibility in hybridizing the cloud setup that you have, and all three of them would work pretty much the same way. From a Kenyan or African perspective, Oracle and Microsoft have a very good footprint across all the countries we operate in. We're in eight countries now. Amazon AWS is only just starting in Kenya. I don't know if they're anywhere else. They might be in Ghana, Nigeria, and South Africa. So, they would have a hub-and-spoke type model in terms of how you'd be able to support it. If I were to recommend anything, it would be Oracle Cloud and Microsoft Azure.
I would rate Oracle Cloud a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller/Partner
Data architect at Banking Sector
An easy-to-use and scalable tool with an easy initial setup phase
Pros and Cons
- "The initial setup of Oracle Cloud is simple...It is a scalable solution."
- "Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly."
What is our primary use case?
One of the use cases of Oracle Cloud is that it helps use Oracle Database as a Service. In my company, the one database that we have on the cloud is supported, operated, and maintained by Oracle.
What is most valuable?
The solution's most valuable features are that it is easy to use and scalable. One of the best things about Oracle Cloud is that you need not worry about the underlying infrastructure it was deployed with since it allows you to increase the capacity with just one click.
If you want more CPUs, you can increase the overall number in your environment.
What needs improvement?
I don't have sufficient experience with Oracle Cloud to be able to comment on the areas where improvements are required.
Oracle Cloud is not a user-friendly tool. From an improvement perspective, I want Oracle Cloud to be more user-friendly.
For how long have I used the solution?
I have experience with Oracle Cloud. I do not directly use Oracle Cloud, but I use the tool for a client of my company who uses the product.
What do I think about the scalability of the solution?
It is a scalable solution. You just need to consider increasing your resources to use the solution's scalability features.
There aren't multiple users of the solution in my company. Only one person in my company uses the solution. My company uses Oracle Database in Oracle Cloud to create and use persistent stores. We also use Oracle Cloud in our company in relation to persistent data.
How are customer service and support?
Even though my company has used the product's technical support, I am not the person who spoke with Oracle's technical team.
How was the initial setup?
The initial setup of Oracle Cloud is simple.
During the setup phase of Oracle Cloud, you just need to click to deal with the provisioning part, after which the tool provides you with assistance, especially regarding the CPUs and RAM you need.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
The product offers a subscription-based licensing model. Though I am not sure, there are payments to be made to Oracle at the end of every quarter.
What other advice do I have?
I rate the overall tool a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a financial services firm with 1,001-5,000 employees
Provides the flexibility to spin up instances and alter the capacity as needed, and does what it's advertised to do
Pros and Cons
- "The flexibility is most valuable. By having our infrastructure in the cloud, we are able to spin up instances as needed and alter the capacity as needed."
- "There should be more management automation."
What is our primary use case?
We migrated our in-house Oracle processing to the cloud. It's really just a database.
What is most valuable?
The flexibility is most valuable. By having our infrastructure in the cloud, we are able to spin up instances as needed and alter the capacity as needed.
It works well, and everything is working as we expect it.
What needs improvement?
There should be more management automation.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It's very stable. There have been no outages in four years.
What do I think about the scalability of the solution?
It's great. I can spin up as much as I'd like. We have thousands of in-house users who are working on in-house applications.
It's being used very extensively, and we do not have great plans for increasing usage. It does what it does, and it works well, but there won't be much storage increase. We're not about to hire another 5,000 employees to use it.
How are customer service and support?
It's as good as any vendor. I would rate them a four out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
It was pretty straightforward. The migration took about three months. Most of that time was used for testing.
What about the implementation team?
We used some consultants. Our experience with them was great. They knew what they were doing. We didn't.
For deployment and maintenance purposes, I have a team of five DBAs.
What's my experience with pricing, setup cost, and licensing?
It's less expensive to operate your environment in the cloud than in-house. It's a bundle cost. Everything is included in one price.
Which other solutions did I evaluate?
We were looking at Oracle and AWS a couple of years ago, but we moved to the Oracle Cloud because we couldn't get our in-house solution to work with AWS. We looked at migrating to a different relational database platform, but the costs were just going to be too high, and the support was not going to be there.
What other advice do I have?
Cloud is the way to go. I would rate this solution a nine out of ten. It does what it's advertised to do.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure specialist at Cooper Cloud
Can be used for computing, histology and for ExaCS
Pros and Cons
- "I find the Single Sign-On, SSO, feature to be valuable."
- "The framework from AWS is so good, I would like to see this feature in OCI."
What is our primary use case?
I use a lot of features of OCI. I use it for computing, for histology and for ExaCS.
What is most valuable?
I find the Single Sign-On, SSO, feature to be valuable.
What needs improvement?
The billing and right sizing for optimization of your cost in the cloud, a well architected frame. An article should be done as soon as possible to improve it. The framework from AWS is so good, I would like to see this feature in OCI.
For how long have I used the solution?
I have been using Oracle Cloud Infrastructure Registry, OCIR, for three years.
What do I think about the stability of the solution?
OCI is stable.
What do I think about the scalability of the solution?
This solution is perfect, it works very well. Every time I need to scale some machines, they scale automatically for me.
How are customer service and support?
I never use technical support with Oracle Cloud Infrastructure Registry.
How was the initial setup?
The initial setup of OCI was simple. I have a lot of experience in Cloud, so it is easy for me.
What other advice do I have?
For those looking at implementing OCI, I recommend you talk to others who have used it. If you need an environment with scalability and trust for your services, OCI, you won't need to worry.
I would rate OCI a 9 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at Linuxfacil
Solution usable after a few clicks; good for testing
Pros and Cons
- "The feature I think should be improved is the option to rename the machines."
- "I would recommend this solution to other people."
What is our primary use case?
Our primary use case for Oracle Cloud is testing.
What needs improvement?
The feature I think should be improved is the option to rename the machines. Sometimes it happens that I can rename something like VCM and other options. When this happens, sometimes I can't remember the search and I don't like that.
For how long have I used the solution?
I have been using Oracle Cloud solution for about two years.
What do I think about the stability of the solution?
I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
I would rate the scalability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.
How was the initial setup?
My impression is that the initial setup was easy. This solution is usable within a few clicks.
What other advice do I have?
I would recommend this solution to other people.
I would rate this solution as a whole an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Analyst at Muilo, SA
A solution that requires a simple setup phase but needs to improve its technical support team's speed of response
Pros and Cons
- "It is a stable solution since it offers a very powerful performance to its users."
- "Database instances and computer storage are areas with shortcomings in the product that need improvement."
What is our primary use case?
My company uses Oracle Cloud for our infrastructure as a service cloud.
What needs improvement?
Database instances and computer storage are areas with shortcomings in the product that need improvement.
The product's technical support team must improve their speed of response.
Oracle Cloud is not an easy tool to use, so I would like to see it offer faster connectivity and better migration capabilities in the future.
For how long have I used the solution?
I have been using Oracle Cloud for two years. I use the solution in my company as our company is a customer of Oracle. I don't remember the version of the solution.
What do I think about the stability of the solution?
It is a stable solution since it offers a very powerful performance to its users.
What do I think about the scalability of the solution?
My company has more than 100 users of the product, with around 12 administrators.
How are customer service and support?
I am satisfied with the solution's technical support. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with AWS. Oracle Cloud is available at a low cost compared to AWS. Compared to Oracle Cloud, AWS offers more services and quality at a high cost.
AWS also provides a database and S3 as a part of their services. Oracle is more easy to learn, while AWS is hard to learn.
How was the initial setup?
The initial setup of Oracle Cloud was very simple.
Our company has senior engineers who oversee the product's setup phase.
What's my experience with pricing, setup cost, and licensing?
The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS.
What other advice do I have?
I am not satisfied with Oracle Cloud as a product.
Oracle Kubernetes, Oracle AI, and Oracle Analytics are good, making the database Oracle a better choice for my company.
I rate the overall product a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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