What is our primary use case?
We use the Oracle Cloud to migrate workloads from customers on-premise to the cloud.
How has it helped my organization?
We have a customer that had been on-premise Oracle product, hardware, and software.
The hardware was aged already. In fact, it was discontinued. It was the most cost-effective to move to the cloud and investment in terms of licenses was significantly less.
What is most valuable?
Currently, Oracle Cloud is one of the cloud providers that has a better cost and the right commercial conditions here in Brazil.
In general, for customers who already use Oracle database products, this solution has some advantages. They're migrating to the cloud, however, the simple infrastructure of the service is very useful.
What needs improvement?
Oracle Cloud is still young compared to AWS or Microsoft. They still need to develop in many areas. They need to expand their services portfolio. They don't have even half of the services provided by AWS, for instance.
The scalability requires some improvement. This is one of the most important things they need to work on.
There are many other services that they need to add to the infrastructure - such as analytics, machine learning, and IoT.
For how long have I used the solution?
We've been using the solution for about four to six months, so it's been about half a year.
What do I think about the stability of the solution?
The stability is very good. We have no problems. We have a client that migrated from AWS to Oracle Cloud. It's been one year, I believe, and he is still satisfied running production there with no issues.
What do I think about the scalability of the solution?
The solution isn't quite AWS yet. They have some issues with the outer scaling, for instance. They need to improve in that area a bit.
We tend to deal with medium-sized organizations. One of those customers has about a bit more than 100 servers there. I would say there are 120 servers running on Oracle.
We have clients that do plan to increase usage in the future. It will require some scaling.
How are customer service and technical support?
Oracle offers very good support. We're quite satisfied with the level of support we get.
Technical support is very good. I would say it is better than AWS. They are investing on partnerships, so we get a lot of support from Oracle Cloud. Much more than from AWS. For AWS we are just a small partner, however, we've gotten much more attention from Oracle Cloud than AWS, or even Microsoft.
How was the initial setup?
It was a smooth and similar transition from on-premise to the cloud. I think it's very good.
I'm afraid that I cannot comment much about the process as I'm not very technical. It was our VBAs with customers and the Oracle architects and analysts that made the implementation.
It's my understanding that the deployment too approximately one month.
What about the implementation team?
We had good support from Oracle during the implementation process. They were very helpful.
What's my experience with pricing, setup cost, and licensing?
The price here in Brazil is very competitive.
Which other solutions did I evaluate?
We've had clients that have evaluated Microsoft Azure. However, they get much better commercial conditions, costs, and benefits from Oracle than any other cloud provider. Even IBM, which is very aggressive here in Brazil.
What other advice do I have?
We're Oracle partners.
We're using the current version of the solution.
The solution has very good infrastructure. They are being very aggressive as they want to expand their footprint. In a few years, they will compete in a more balanced way against AWS and Microsoft and Google as well.
Overall, I would rate the solution six out of ten. As it matures, it will become much better and be much more competitive.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner