Oracle CRM Reviews

The most valuable feature of the solution is that it offers an all-cloud-based CRM solution. SSalesforce and Oracle mostly have the same features. No special feature makes Oracle stand out from the tools offered by the rest of the solution providers in the market.

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle.

When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool.

The solution's mobile app needs to be enriched with more functionalities in the future.

For CRM, my company mostly uses it for automated placement, with requests to the customer endpoint. Customers will place their product orders through the CRM portal. 

I work on the technical side, managing servers and applications. I handle integrations.

The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori.

If it goes with Fiori, it will be more user-friendly compared to the Java-based UI.

We were looking at different CRM options to handle incidents and complaints. We also considered getting an accounting package, possibly from Oracle, as part of our solution.

During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing.

The analytics tools provided by Oracle CRM have impacted our decision-making process. These tools have been invaluable in larger deployments, such as in banks or large data warehouses. For example, in a previous project I worked on, we used analytics tools to streamline the process of underwriting loan proposals. This resulted in a high return on investment and proved to be of great value. 

The solution is used to manage our customer relationships and drive sales.

The most important feature is the ability to assign a plan using the manual close function. We are not following the best practice, even though the CRM cycle is completed and the cycle is closed. There are a lot of excess manual closures, and this can be improved by us.

In my company, considering the use cases of the solution, I can say it is a good product.

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

Oracle CRM helps us in several ways. First, it provides a global overview, allowing sales and marketing teams at the corporate level to track customer development and manage claims. This integration of customer data across the company also ensures that revenue streams are monitored in a manner compliant with country-specific regulations and international accounting standards, thereby enhancing the reporting processes. Otherwise, you must report it to the company and consolidate it globally. 

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

We are using Oracle CRM for connecting to our customers and handling customer profiles and customer service. 

We are using its latest version.

It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements. 

While using CRM I was a consultant making business analysis, high-level analysis making the implementation, and training the users on how to use the application. I was also doing testing and go-live with the production. I'd use it for requirement gathering from the customer and then map it to the application, implement it, fill the gaps, and make some workarounds. Sometimes we needed to use some development and then we tested it and put it live.

According to the business requirement itself, it must be valuable. It has good sales, marketing, and service aspects that we appreciate. We believe that Oracle is the most powerful service module over other products. It offers good customization. 

For the most part, the solution is straightforward.