ServiceNow Reviews

We use this solution for Service Management, iCast Management, and Software Management.

There are several use cases, you can use them in Education and in Health. We are using the latest version, which is called Paris.

I like the ease of use. I also like the flexibility.

It's not user-friendly by default, but it can be customized to be customer-friendly.

I have been using ServiceNow for three years.

It's a stable solution.

This product is scalable.

We have approximately 50 users.

We are going to continue to use this solution.

I have raised a ticket with the ServiceNow technical support.

I have used other products and switched because of the ease of use of ServiceNow, and the functionality of it.

We have to purchase a license.

The price is okay for us. It's reasonable.

Depending on what it's being used for, I would recommend it.

I would rate this solution an eight out of ten.

Public Cloud

ServiceNow can be used for many different use cases such as:

• IT service management
• Managing Assets
• Development and operations
• Job processes 
• Project portfolio management
• Managing of infrastructures

There are many more modules and HR that I have not yet explored that are available.

What I like the most is that it's a common service data model and the fact that everything is available on one platform.

The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.

I have been using ServiceNow for more than five years.

I am using the latest version.

I can't give you the exact number of users we have but it's thousands.

We plan to increase usage in the future.

For the most part, our experience with technical support has been okay.

Previously, we were using BMC Remedy.

The initial setup is very easy to get started, but it gets very complex as you move along.

There is no installation involved, as it's in the cloud.

There are licensing fees.

I would recommend this solution to others who are interested in using it.

I would rate ServiceNow a seven out of ten.

Public Cloud

The Service Now product is very configurable to meet your business process, which is very important. The web interface is clean and fast and the product works on iPad and smartphone devices. Changes are easy to make and update throughout the environments. The visual workflow editor is simply amazing - we were able to create an online purchase process in less than 12 hours. The Service Now product development is very active with major updates a couple of times a year. The Service Now community is extremely committed to the product as evidenced by postings on discussion groups as well as attendance at the Knowledge conferences. If you can afford it, this is the premium Service Management suite out there.

I mentioned that the tool is very customizable, which is both good and bad. You can make the tool do anything, which may not always be a good thing. There is a mix of old and new technology in the tool that you will run into at times.

We are using ServiceNow for help desk operations.

In our operation center, we are using ServiceNow for request management, incident management, inventory CMDB, and client information.

What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.

I don't like the UI. Compared to other products that I have been using, it is not as user-friendly.

I have been using this solution for one year.

We are a B2B business and we have a large clientele. 

Our clients are large enterprise companies, and with the number of agency items that we have to enter into ServiceNow, it can handle it easily.

In terms of scalability, I am happy with it.

We have not had the need to contact technical support.

The initial setup was pretty straightforward for me.

I was not a part of the deployment process. By the time I started a year ago, the technical team had already deployed this product.

Our in-house team was responsible for deployment and maintenance.

I can recommend ServiceNow to anyone who is interested in using it.

I would rate ServiceNow an eight out of ten.

Public Cloud

As a developer, I have mostly work on agent management and service catalog items, to create business tools. I write scripts to satisfy customer requirements.

Year after year they have implemented more functionalities and come out with more enhancements, as well as new modules.

The Service Portal could be improved. There are some things in it which are somewhat difficult for me to understand.

Three to five years.

It is a stable product.

I have not encountered any issues with its scalability.

If there is an issue we raise a high-level ticket. We usually get a response within a day or, if it a priority, within two or three hours. They have provided us solutions that we've implemented in our company.

I started my career with ServiceNow only. I haven't used any other tool. I have a little bit of knowledge about Remedy, but I don't have any practical experience with it. My practical experience is only with ServiceNow.

The process of loading everything into ServiceNow is very straightforward. It is not complex.

ServiceNow is great. It's flexible and it is very simple for process flow or idea flow.

ServiceNow gives you the opportunity to customize your portal according to your needs using the most recent frameworks such as bootstrap, AngularJS, jQuery, etc., or to simply code HTML tags or JavaScript. It contains some internal programming language, Glide, which is quite similar to normal JavaScript.

• Optimisation of service delivery across the supply chain.
• Better reliability and quality of service.
• Improved customer satisfaction and relationships.
• Our IT homepage improved how we order products internally, making it smooth.

The Project Management with Resource Management feature is an area with room for improvement. The timecard are not being considered when a resource is working on two projects and contains vacations or out of office days. The reports should be a lot better; maybe it could use SAP BusinessObjects, Tableau or QlikView in the background; that would be nice.

Customer Service:

I rate customer service as high. The ServiceNow communities work quite well. There's a large of people with experience. They also publish a lot of content on youtube to bring out product features.

Technical Support:

I rate technical support as high.

We previously used BMC ARS. We switched because it has helped to reduce operational IT costs by 30-50%.