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reviewer1456341 - PeerSpot reviewer
Director of Professional Services, Analytics at a computer software company with 5,001-10,000 employees
Real User
Easy to set up, stable, and easy to use
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "With Tableau, there is a gap in its ability to handle very large-scale data."

What is most valuable?

The most valuable feature is the ease of use.

What needs improvement?

With Tableau, there is a gap in its ability to handle very large-scale data. I would like it to be similar to the rest of the solutions, which can handle terabytes of data.

For how long have I used the solution?

We have used Tableau within the past year.

What do I think about the stability of the solution?

The stability is good.

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Tableau
December 2024
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What do I think about the scalability of the solution?

Tableau is not as scalable from an enterprise perspective as some of the other tools out there.

How are customer service and support?

I've had no problems so I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

In addition to Tableau, we're a licensed Cognos user and we also use Microsoft BI.

How was the initial setup?

The initial setup is pretty straightforward.

What about the implementation team?

I deployed it myself.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Architect at a tech services company with 1,001-5,000 employees
Real User
Easy for creating visualizations and dashboards, but a bit slow in handling huge enterprise-level data
Pros and Cons
  • "Its dashboarding is the most valuable. It is easy to create visualizations and dashboards and import Excel sheets and ESP files in Tableau as compared to other tools."
  • "I am a BI consultant. I have worked on different reporting tools, such as Power BI and MicroStrategy. As compared to other tools, Tableau lags behind in handling huge enterprise-level data in terms of robust security and the single integrated metadata concept. When we connect to large or very big databases, then performance-wise, I sometimes found Tableau a little bit slow. It can have the single metadata concept like other tools for the reusability of the objects in multiple reports."

What is most valuable?

Its dashboarding is the most valuable. It is easy to create visualizations and dashboards and import Excel sheets and ESP files in Tableau as compared to other tools.

What needs improvement?

I am a BI consultant. I have worked on different reporting tools, such as Power BI and MicroStrategy. As compared to other tools, Tableau lags behind in handling huge enterprise-level data in terms of robust security and the single integrated metadata concept. When we connect to large or very big databases, then performance-wise, I sometimes found Tableau a little bit slow.

It can have the single metadata concept like other tools for the reusability of the objects in multiple reports.

For how long have I used the solution?

I have around three years of experience in using Tableau.

What do I think about the scalability of the solution?

Its scalability is fine. However, in my experience, I haven't seen large-scale projects in Tableau. For such projects, tools like Cognos and MicroStrategy were used. It may be because I didn't get a chance to work on very large projects. I have seen it being used only for small-scale to medium-scale projects, not for large-scale projects.

How are customer service and technical support?

Their technical support is very good.

How was the initial setup?

The initial setup is straightforward. We can configure the server and do all the setup in half a day.

What's my experience with pricing, setup cost, and licensing?

It is reasonable and cheap as compared to other major tools. It has a good price, and people go for it because of its pricing.

What other advice do I have?

For small-scale to medium-scale projects, I would recommend Tableau or Power BI. For large-scale projects, I would recommend MicroStrategy.

I would rate Tableau a seven out of ten. Most of the things are good in this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Tableau
December 2024
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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it_user338343 - PeerSpot reviewer
Advisor at a retailer with 501-1,000 employees
Real User
Provides Dynamic Adjustments Of Measures And Dimensions And GUI Makes It More User-Friendly

What is most valuable?

Tableau is one of the most intelligent and dynamic visualization tools I have worked with. It provides dynamic adjustments of measures and dimensions. The reason this is useful is that it gives a business user multiple dimensions of data to look through. From these you can infer interesting business operation data characteristics.

How has it helped my organization?

Operational improvements have resulted from the efficient creation of ad hoc data visualizations in a timely manner.

What needs improvement?

The key feature of Tableau that has room for improvement is its performance with structured and unstructured data. I'm not sure I would suggest that Tableau go for a hardware oriented solution for this. Nevertheless, that would not be a bad approach to enhance the product and align with current marketing trends and its competitors.

For how long have I used the solution?

Three years.

What do I think about the stability of the solution?

There were few issues with the stability of the product when there were features such as built-in data processing using TDE (Tableau Data Engine).

What do I think about the scalability of the solution?

Not a lot here. Pretty scalable.

How are customer service and technical support?

I would rate it as between very good and excellent.

Which solution did I use previously and why did I switch?

Yes, we used MicroStrategy in the past. One of the reasons for the switch was to have more ad hoc data visualization and a more user-friendly tool for business; one which involved less coding and more GUI work.

How was the initial setup?

The initial setup was not so straightforward. We had minor issues installing it across the enterprise, due to diverse technology in different business units. But none were actual showstoppers.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are generally high with Tableau. I thoroughly encourage their recent initiative of going to a “Tableau as a Service” business model, which aligns well with enterprises and also small and medium sized organizations. It even works for individuals who would like to learn Tableau and its core strengths.

Which other solutions did I evaluate?

We did evaluate QlikView. We actually have both in place, for various reasons.

What other advice do I have?

The key point is if you would like to have faster, ad hoc and quick data visualizations, I would strongly recommend Tableau. But for enterprise-wide deployment and migration across different environments, I would say Tableau has room to improve further.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
it_user403101 - PeerSpot reviewer
BI Analyst at a healthcare company with 1,001-5,000 employees
Real User
Source-to-destination mapping identified opportunities for service quality improvements.

What is most valuable?

Ease of use (including frequently used calculations), drag and drop and interactive data visualization are the most valuable features of the product to me.

How has it helped my organization?

  • Helped organization to identify the best time to roll out the campaign for summer cruise booking.
  • Measured health plan product performance to identify health plan product(s) where organization is losing or making money.
  • Source-to-destination mapping for health plan members to determine how far members travel to their primary care physician’s office from their residence to identify opportunities for service quality improvements.

What needs improvement?

We need a Tableau connector to connect to other BI tools like SAP BusinessObjects.

For how long have I used the solution?

I have been using this product for over three years.

What was my experience with deployment of the solution?

So far, I have never encountered any issues with deployment or stability. I do feel slowness rarely when I try to get data directly by connecting to Teradata database using SQL Query.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

I did a POC with Tableau for my current organization and compared this tool with other BI tools.

I recommended Tableau for the following reasons: truly mature product, price-performance balance, ease of use, lot of flexibilities in regrouping the data on the fly, most of the frequently used calculations are built-in and very easy to use - unlike some other BI tools, which are quite clumsy - and for best interactive data visualization capabilities. Most importantly, a non-IT person can develop a simple dashboard without any IT help.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

I installed the Tableau desktop on my computer. Tableau servers are installed by our internal admins. It’s an easy installation and doesn’t need the vendor’s help.

Sometimes admin gets overwhelmed after Tableau is rolled out in the organization as users get up to the speed in a very short period of time, because of how easy it is to use the tool. Therefore, system access and resource planning should be done and properly planned ahead of time.

What other advice do I have?

People should be aware of the fact that Tableau doesn’t have a semantic layer. It takes a good amount of time to prepare the dataset / data structure. Once the dataset is ready, the data visualization part doesn’t take much time, even for a fairly complex dashboard, because the tool is very intuitive and easy to use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user374601 - PeerSpot reviewer
Assistant Vice President, Institutional Analysis at a university with 1,001-5,000 employees
Vendor
It provides beautiful visualizations, and it is easy to learn and use.

What is most valuable?

  • Ability to read multiple data sources
  • Beautiful visualizations#
  • Easy to learn and use

What needs improvement?

Tableau does an excellent job upgrading the software with each release. One thing we have been waiting for is the ability to import an ArcGIS Shapefile into a custom map. There is a workaround using a third-party utility but it is unstable.

For how long have I used the solution?

I have used it for more than three years.

What was my experience with deployment of the solution?

I have not encountered any deployment, stability or scalability issues.

Installation was a cakewalk. Over the last three years, there have been at least eight upgrades and three major releases; all upgraded without incident. Our Tableau Server has been running continuously for over three years. We have had two separate up scales; both were successful.

How are customer service and technical support?

I rate the level of customer service and technical support 10/10. I’ve been working with vendors for over 25 years. No one else comes close.

Which solution did I use previously and why did I switch?

While we use several BI tools, this was the first visualizations platform we purchased.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

We implemented it ourselves. It was very easy.

What's my experience with pricing, setup cost, and licensing?

Pricing/licensing comes in two methods; named users and core licensing. We started with named user accounts, buying only what we needed when we needed it. As demand for the platform grew, we upscaled to core licensing. That approach was practical for us.

Which other solutions did I evaluate?

Prior to purchase, we did evaluate several other vendors. We choose Tableau based on Gartner research, deployments at peer institutions and finally, price.

What other advice do I have?

Start now, start small and grow. This isn’t like your traditional BI platform, where you have to spend years designing the infrastructure before the first report comes out.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MSP
We were able to drill down from sales territories to analyze product sales at individual retail outlets by adding more dimensions to the data.

What is most valuable?

Data Visualization & Analytics: In my last project, we used ESRI maps super-imposed with brand sales and sales history. By adding more dimensions to the data, we were able to drill from sales territories to analyze product sales at individual retail outlets. The next phase will be to add age-group demographics to the analytics.

That also describes our Agile approach. Incrementally add dimensions to the underlying data, and add richness to the analytics capability, and it’s a business-driven approach.

How has it helped my organization?

The client is in transition from traditional BI reports to real-time, mobile sales reporting, with a goal of eventually providing predictive analytics. The transition included a move away from IBM Cognos to Tableau, and using IBM Watson for predictive analytics. In this case, Tableau was able to do all the predictive analytics with less development effort and more visual results than Watson Analytics.

What needs improvement?

The trend I see from clients is towards more mobile solutions, more real-time analytics, and the integration of analytics and order entry. E.g. A sales consultant can seamlessly transition from sales analysis to entering an order while on-site. This implies a BPM integration with SAP, Oracle eBusiness Suite, SFDC and others.

The architecture this client was prototyping was an SFDC application with imbedded analytics provided by Tableau delivered to a tablet device. There are several ways to go about this, but the architecture was selected because SFDC was the system of record for all customer information.

For how long have I used the solution?

I have used this solution on and off for about three years, more as Solutions Architect and Project Manager than a full-time developer.

What was my experience with deployment of the solution?

I did not encounter any deployment issues, but a production deployment was outside of the scope of my role.

How are customer service and technical support?

I know the client ran into several ODBC issues with the interface to Denodo, a data virtualization environment, but I can’t comment because Tableau support was outside of the scope of my role.

Which solution did I use previously and why did I switch?

The client has a large Cognos footprint and they were looking to Tableau as a more agile reporting & analytics tool. For this project, we used Cognos 11 and were experimenting with IBM Watson Analytics. We were able to perform all the analytics they were doing in Watson Analytics, using Tableau.

In prior projects, I have experience with SAP BusinessObjects, SAS and QlikView.

What about the implementation team?

Tableau was installed and configured by an in-house team and it was complete before I arrived on-site.

What was our ROI?

In my experience most (all) enterprise-scale clients have multiple, entrenched BI reporting tools that Tableau will have a tough time to displace. Tableau is most successful when it is introduced at a departmental or subsidiary level in an organization. That’s the starting point, and grow the ‘footprint’ from there. With that background in mind, make the initial pricing & licensing simple for a department to budget for & approve.

What other advice do I have?

IMO, I don’t think any client can isolate an analytics tool and derive an ROI that stands up to scrutiny. I usually start by looking at a company’s annual report and I look for the transformational initiatives. E.g. They want more mobile capabilities, more real-time decision making, etc. I use that as the entry-point for discussion around capabilities, not a discussion of technical features and I look for real-world use cases to develop a solution architecture.

My advice to clients is always: Start with a clear goal in mind, generate some quick wins, and grow the environment from there. The enterprise-scale initiatives are big on vision, but I’ve seen more failures than successes.

The product is definitely a leader in the analytics-lite & data visualization space. Unless a client has a well-defined use case for one of the statistical or predictive analysis tools, Tableau can meet the needs. If the use case for Tableau becomes too complex, then clients can use the ‘R’ extension. I don’t have hands-on experience with that feature.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
PeerSpot user
PeerSpot user
Senior Consultant at a financial services firm with 10,001+ employees
Real User
It does not require coding or complicated settings, so it is easier for business analysts and directors to find solutions.

What is most valuable?

The properties of each chart: It is helpful because in the world of analytics, not everyone is a developer; there are business analysts and directors as well, who want to play around and find quick solutions. If that requires coding or other settings, it would be more difficult or they don't even think of playing around. For developers, also, it’s easy to build reports as compared to coding.

How has it helped my organization?

Tableau gave us better visuals with more settings that help us find a better solution in the analysis world.

What needs improvement?

Performance improvement: Handling a huge amount of data and loading reports in a minimal time frame.

For how long have I used the solution?

I used it for about two years, but very little in the past 12 months.

What was my experience with deployment of the solution?

We moved to Tibco Spotfire because of performance issues in Tableau.

How are customer service and technical support?

Technical support was 7/10.

Which solution did I use previously and why did I switch?

We previously used SSRS and other analytics tools. We moved to Tableau because of its visual effects and because it was easy to develop with it.

How was the initial setup?

My admin team handled the configuration.

What about the implementation team?

We implemented it in-house, with a little help from vendor support.

What other advice do I have?

Tableau is a good and growing tool in the business analytics world. It’s good to have it, but always compare and find out whether this tool meets your requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
VP, Business Insights at a tech services company with 51-200 employees
Consultant
It can produce easily readable cross tabs and paretos on-the-fly.

Valuable Features

The best features of Tableau include:

  • Freedom of connection: Its ability to connect to practically any database. There is no need to go through cryptic ODBC or other driver setup procedures.
  • Freedom of exploration: The ease one can explore a data table. With simple drag and drop, you can produce easily readable cross tabs and paretos on-the-fly to learn everything you need to know about an unfamiliar table.
  • Freedom of expression: You can pretty much build any type of analytic structure you need to analyze your data.
  • Built-in visual best practices: Interfaces are clean and simple. You have to work hard to produce an ugly chart in Tableau.

Improvements to My Organization

With the ease of using Tableau, I am able to set up basic analytic structures in the meta data (dims and measures) with some starter chart types, then turn over to analysts who can then ask all the detailed questions of the data on their own without having to come back to me for every minor change.

Room for Improvement

  • They still need to improve advanced query functions. Level of detail and table calcs have improved but still are difficult to use, especially when working with large data sets.
  • The custom query editor has lots of room for improvement. If Tableau can add features and functionality here, it would be easier to work with the database in one environment, instead of having to open another query editor to develop custom queries for advanced analytics.
  • The formatting interface is the one area that has lots of room for improvement, as well as the ability to be more precise in formatting. At the moment, it is much more of an all-or-none proposition.
  • More integrated statistical functions.

Use of Solution

I have used it since 2009, Tableau 5.

Deployment Issues

I have not encountered any deployment, stability or scalability issues. Although I do run into performance issues with Tableau server from time to time, it is not always easy to identify the root cause.

Customer Service and Technical Support

I have had so little need to use customer support, I can’t really rate them. Nonetheless, the few times when I have called, the level of understanding of complex data issues at the first few levels of support seems to be on the light side.

Initial Setup

For the desktop edition, initial setup couldn’t be simpler. For the server edition, it is a bit more involved but that is to be expected.

Implementation Team

It was implemented in house. For the server edition, an experienced server admin would definitely make the final install better.

Pricing, Setup Cost and Licensing

My clients find the price tag for the desktop edition high, so they typically try to use the server/interactor edition, which for an analyst just doesn’t provide enough functionality to get the job done. Hopefully, as Tableau builds scale, they will be able to bring the price of the desktop edition down and get on more desktops, like Excel.

Other Solutions Considered

I have evaluated other competitive tools but in the end, my clients have always gone with Tableau.

Other Advice

The Tableau on-demand learning resources are fantastic to help a new user get going. There is a robust user community that is very generous with their time and knowledge to help you get through the learning curve.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user339261 - PeerSpot reviewer
it_user339261IT Admin at a tech company with 501-1,000 employees
Vendor

Great Review for Decision Makers.

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Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Tableau Report and get advice and tips from experienced pros sharing their opinions.