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Trend Micro Smart Protection pros and cons

Vendor: Trend Micro

4.0 out of 5

44 reviews
85% willing to recommend

Pros & Cons summary

Trend Micro Smart Protection includes advanced features like Smart Detection and Smart Update for enhanced zero-day threat detection. It integrates well with other Trend Micro products and third-party tools like ServiceNow. Centralized security management and flexible deployment are notable, offering comprehensive endpoint protection. Although it leads in ease of use and performance, it needs improved compliance features, better technical support, integration for enhanced UX, and scalability improvements for older systems.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Trend Micro Smart Protection excels in scalability and stability, offering reliable virus and malware prevention.

Its integration capabilities allow seamless collaboration with other Trend Micro products and diverse third-party tools.

The comprehensive feature set includes behavior monitoring, web reputation services, DLP, and anti-virus functionality.

It provides effective ransomware protection, rapid response to zero-day threats, and proactive sandboxing.

Trend Micro Smart Protection's automatic scanning and centralized security management enhance convenience and efficiency.

CONS

There is a lack of integration across Trend Micro Smart Protection products, treating each as separate and failing to communicate their integration benefits.

Trend Micro Smart Protection's documentation is not user-friendly, requiring external expertise to understand the offerings.

Trend Micro Smart Protection has performance issues, often slowing down systems and servers due to resource-intensive background activities.

The speed of response to new threats like ransomware in Trend Micro Smart Protection is inadequate, and improvements are needed.

Trend Micro Smart Protection exhibits issues with technical support quality, particularly in certain regions like Sri Lanka.

Trend Micro Smart Protection Pros review quotes

BK

Bharat Kandanoor

Head of Security and Engineering at BlueAlly Technology Solutions

Mar 11, 2019

The scalability works well.

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reviewer1072692

Head of IT at a financial services firm with 11-50 employees

Nov 21, 2019

We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware.

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MD

Marnix Detollenaere

Purchase Manager at LET nv

Nov 27, 2019

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

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Trend Micro Smart Protection

Free Report: Trend Micro Smart Protection Reviews and More

Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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MM

Mohsinoddin Mohammed

Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees

Jul 30, 2021

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service.

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IT Manager at a security firm with 201-500 employees

Feb 12, 2020

What I like the most is the customer pricing because it's a great value.

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BB

Bozhin Bozhinov

IT Expert at a government with 1,001-5,000 employees

Feb 16, 2020

The solution integrates well with other Trend Micro products.

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reviewer1274418

Cybersecurity Manager at a educational organization with 1-10 employees

Feb 20, 2020

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed.

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DS

IT and Digital Officer with 51-200 employees

Mar 16, 2020

Your workstation doesn't slow down, unlike when you use Symantec, for example.

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CEO at Haniya Technologies

Mar 28, 2020

The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions.

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Technology Consultant at 1ware

Apr 26, 2020

The configuration is easy.

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Show 10 more reviews (out of 40)

Trend Micro Smart Protection Cons review quotes

BK

Bharat Kandanoor

Head of Security and Engineering at BlueAlly Technology Solutions

Mar 11, 2019

It does not provide insights into what is being done.

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reviewer1072692

Head of IT at a financial services firm with 11-50 employees

Nov 21, 2019

The solution should improve its mobile management solution.

Read full review

MD

Marnix Detollenaere

Purchase Manager at LET nv

Nov 27, 2019

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

Read full review

Trend Micro Smart Protection

Free Report: Trend Micro Smart Protection Reviews and More

Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

880,255 professionals have used our research since 2012.

MM

Mohsinoddin Mohammed

Information Security Principal at a venture capital & private equity firm with 1,001-5,000 employees

Jul 30, 2021

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products.

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IT Manager at a security firm with 201-500 employees

Feb 12, 2020

In the next release, I would like to see a combination of the different features from Apex One and OfficeScan in Trend Micro Smart, rather than as upgraded features.

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BB

Bozhin Bozhinov

IT Expert at a government with 1,001-5,000 employees

Feb 16, 2020

The threat response could be a bit better.

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reviewer1274418

Cybersecurity Manager at a educational organization with 1-10 employees

Feb 20, 2020

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

Read full review

DS

IT and Digital Officer with 51-200 employees

Mar 16, 2020

I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us.

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CEO at Haniya Technologies

Mar 28, 2020

This product is not very simple and in fact, kind of hard for some people to understand.

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Technology Consultant at 1ware

Apr 26, 2020

There is room for improvement to make it better for customers.

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Show 10 more reviews (out of 40)

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Product Categories

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