Bitrix24 Reviews

Bitrix24 delivers a solid return on investment by enhancing digitization efforts and streamlining processes, saving time, money, and labor. Users praise its capability for integration and the simplicity of a single payment structure, in contrast to solutions requiring payment per user. The tool supports efficient work management, including quotes and orders, improving organization and efficiency. However, there's a noted need for improved marketing awareness due to its beneficial qualities being less known.

Bitrix24 pricing is perceived as reasonable and affordable, with options for monthly or yearly licenses. Costs can range from free for limited functionality to $1,000-$5,000 monthly for advanced features. While some users benefit from discounts, others pay a one-time licensing fee with annual maintenance costs. Bitrix24 offers open-source options and ranks high in customer satisfaction for pricing. Limitations exist in regions like Venezuela, where annual payments are mandatory.

• "On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
• "The solution's pricing is quite average and not expensive."
• "I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

Organizations use Bitrix24 primarily for tracking sales activities, managing projects, automating processes, and CRM functionalities. It is deployed for communication, client proposals, storing contact leads, and opportunities from early stages to deals. Companies employ it for time tracking, finance management, and human resources. It facilitates internal team collaboration, virtual appointments, and ticket monitoring. Bitrix24 serves diverse purposes such as project follow-ups, creating presentations, and managing PIM applications, aiming to expand across user bases.

Bitrix24 customer service and support receive mixed feedback. Many find technical support responsive, intuitive, and strong, offering quick answers through virtual communication. However, some encounter bug issues and require better documentation. Partners provide varying levels of assistance; while some users are satisfied with consultancy partners, others find technical abilities lacking. Ratings range from three to nine out of ten, with many appreciating the community and the effort made by support staff.

Many users found Bitrix24's initial setup straightforward, although some noted the process as complex. Setup often required configuration rather than customization, with timelines varying based on project size and end-user training. Technical skills facilitated smoother setups, while consultancy sometimes aided implementation. Multiple personnel were involved in some deployments. Despite some challenges, resources such as videos helped ease the process. Understanding CRM concepts proved beneficial for a more efficient setup.

Bitrix24 is generally considered scalable, catering to various company sizes. Many users easily increase user numbers without issues, while challenges may appear at larger scales or without certain features. Companies find Bitrix24 suitable for smaller to medium-sized organizations whereas larger entities may encounter technical difficulties. While some rate its scalability highly, others identify gaps in documentation or technical support for specific sizes or integrations.

Bitrix24 is generally stable, with many users highlighting its reliability and minimal issues. Some encountered challenges with lags and initial bugs, but those were addressed by technical support. Connectivity seems to influence stability, and recent updates have improved performance. Users highly rate its dependability, with ratings frequently at nine or ten out of ten. Though a few technical glitches have been noted, they are usually resolved swiftly, ensuring steady functionality.