CrowdStrike Falcon Complete MDR Reviews

Name: CrowdStrike Falcon Complete MDR
Brand: CrowdStrike
Rating: 4.3 (79 reviews)

Vendor: CrowdStrike

4.3 out of 5

79 reviews
100% willing to recommend

444 followers

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What is CrowdStrike Falcon Complete MDR?

CrowdStrike Falcon Complete MDR provides advanced endpoint protection through behavioral-based analysis, threat hunting, and zero-day attack prevention for devices, servers, clients, and mobile endpoints.

Get the CrowdStrike Falcon Complete MDR Buyer's Guide and find out what your peers are saying about CrowdStrike Falcon Complete MDR, Intercept X Endpoint, Binary Defense MDR and more!

CrowdStrike Falcon Complete MDR is the #1 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give CrowdStrike Falcon Complete MDR an average rating of 8.6 out of 10. Based on the analysis of the 79 most recent CrowdStrike Falcon Complete MDR reviews, the overall sentiment is positive, with a sentiment score of 7.2. CrowdStrike Falcon Complete MDR is most commonly compared to Intercept X Endpoint: CrowdStrike Falcon Complete MDR vs Intercept X Endpoint. CrowdStrike Falcon Complete MDR is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Buyer's Guide

CrowdStrike Falcon Complete MDR

January 2025

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Helped 830,726 peers since 2012

Featured reviews

Otis Brinson

Principal at GoTo Foods

The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations. Because it's cloud-based and reports up to the cloud, we also have access to the back end, and an incident response team monitors all incidents. We also have an escalation process in place. From my perspective, there are other pieces of CrowdStrike that the security architect team uses as well, but I don't get involved with those as much. I usually just wait for the end results or the notification if I need to get involved if there is an incident.

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Raj Choudahry

Chief Financial Officer at Nibbi Bros., Inc.

We use CrowdStrike Falcon Complete as our MSSP. We previously relied on antivirus products like Sophos and Malwarebytes, which seemed to function adequately. However, Sophos lacked centralized management, requiring our IT team to manually review over a hundred security notifications daily. This…

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Ric Cabrera

IT Consultant - Applications & Technology at Select Home Health Services

The downside is that if you are using a device offline, not connected to the internet, you will potentially have exposure. Intrusion detection and endpoint protection is all driven using the internet. You have to be connected. If you're not connected, basically, unlike some antivirus software packages, if you introduce something, let's say through a USB port, and you are not online, you have potential exposure. I'd like to see a capability where the solution can do offline intrusion detection if needed. For example, if you have offline workstations or devices, then there's new data introduced into the device using, I guess, portable data devices. If there was a way to detect that while the device was not connected, that would be great. It's not a major concern for us since 100% of the time, our devices are connected to the internet because most of our business applications are using cloud-based applications. The pricing can look expensive.

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CrowdStrike Falcon Complete MDR mindshare

As of January 2025, the mindshare of CrowdStrike Falcon Complete MDR in the Managed Detection and Response (MDR) category stands at 15.8%, up from 15.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

PeerAnalyst reports

Type	Title	Date
Category	Managed Detection and Response (MDR)	Jan 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 14, 2025	Download
Comparison	CrowdStrike Falcon Complete MDR vs Huntress Managed EDR	Jan 14, 2025	Download
Comparison	CrowdStrike Falcon Complete MDR vs Arctic Wolf Managed Detection and Response	Jan 14, 2025	Download
Comparison	CrowdStrike Falcon Complete MDR vs Field Effect MDR	Jan 14, 2025	Download

Title	Rating	Mindshare	Recommending
Intercept X Endpoint	4.2	0.8%	95%	103 interviews Add to research
Binary Defense MDR	4.6	0.7%	100%	16 interviews Add to research

Valuable Features

CrowdStrike Falcon Complete MDR's most valued features include AI-driven threat detection, real-time response, seamless integration with various tools, strong threat intelligence, and easy management. Users praise its lightweight design, efficient dashboards, and central security management. Falcon stands out for preventing malware and ransomware, providing detailed threat visuals, and offering proactive monitoring. Its cloud-based architecture ensures flexibility and scalability, while the managed SOC delivers comprehensive 24/7 security operations.

"With the support of the CrowdStrike team, I rate them a ten out of ten."
"The features of Firewall Management control, combined with controls in NextGen, are the most useful for our clients."
"The most valuable features of the solution stem from the fact that we can track all of it in one place across all those different locations."

Room for Improvement

CrowdStrike Falcon Complete MDR experiences challenges with reporting quality and integration capabilities. The interface is not user-friendly, which affects workflow efficiency. Users find the pricing high and support lacking responsiveness. There are requests for better training, offline scanning, simpler dashboards, and more robust false-positive handling. Endpoint management and threat intelligence need improvement. Users desire enhanced application control and multilingual support. Improvements in AI and machine learning integration for zero-day vulnerabilities are suggested.

"There is room for improvement in the AI of CrowdStrike, known as Charlotte AI, which my team does not currently use. Additionally, patch management in vulnerabilities needs improvement."
"Patch management in vulnerabilities needs improvement."
"The tool's customer service team’s inability to respond to our company’s queries is an area where improvements are needed."

ROI

Many clients have noticed a return on investment with CrowdStrike Falcon Complete MDR, especially in cybersecurity protection and risk mitigation. Ransomware threats were effectively blocked, saving money otherwise lost to incidents. While some users initially found it hard to quantify, others experienced significant advantages in incident management and overall asset protection. Client feedback highlighted the service's benefit in creating a secure environment and easing security monitoring responsibilities.

Pricing

Enterprise buyers evaluating CrowdStrike Falcon Complete MDR find pricing to be on the higher end compared to competitors like SentinelOne and Cisco AMP for Endpoints. Costs vary with the number of agents and modules, such as Falcon or Falcon Overwatch, and the solution offers a flexible licensing model. While it may appear expensive, users acknowledge its value and effectiveness in security with proactive monitoring included. Implementation is straightforward, with no hidden fees beyond the annual subscription.

"CrowdStrike has a reasonable price."
"While CrowdStrike Falcon Complete is expensive, it offers great features and functionality."
"We pay $50,000 for the 200 endpoints we have."

Popular Use Cases

CrowdStrike Falcon Complete MDR is primarily utilized for endpoint and server protection, focusing on advanced threat detection and response. Users benefit from anti-malware capabilities, behavioral analysis, and monitoring. It is used by various organizations for safeguarding their environments against malware, ransomware, and other security threats. Its deployment is across multiple platforms, offering visibility into endpoints and proactive threat hunting, making it a trusted choice for cybersecurity needs across diverse sectors.

Service and Support

CrowdStrike Falcon Complete MDR customer service and support receive mixed feedback. Many users find it responsive, knowledgeable, and helpful, with quick response times and effective issue resolution. Some appreciate the comprehensive technical support and professional staff. However, delays in response and language barriers with outsourced support are mentioned. A few users note an impersonal approach and desire localized support. Ratings vary from average to excellent, highlighting the need for improvement in consistency and communication.

Deployment

Users reported that CrowdStrike Falcon Complete MDR's initial setup is generally straightforward and simple. Implementation is quick, often taking as little as five minutes to a few weeks, depending on the organization's size and requirements. It's a cloud-based service, allowing for easy deployment without extensive on-premise infrastructure. With support from CrowdStrike, even complex environments are managed efficiently. Most found the process easy, but larger deployments needed more time and coordination.

Scalability

CrowdStrike Falcon Complete MDR offers strong scalability, accommodating organizations with varying user counts and endpoint requirements. Its cloud-based architecture enables seamless expansion without infrastructure constraints, appealing to enterprises and medium-sized businesses. Clients find it adaptable for diverse environments, supporting multiple operating systems and scaling effortlessly with increased demand. The scalability is frequently rated highly by users, reflecting its capability to meet growing needs efficiently while maintaining performance.

Stability

CrowdStrike Falcon Complete MDR is widely noted for being stable and reliable. Users consistently rate its stability highly, often giving it nine or ten out of ten. It operates without causing performance issues, crashes, or freezes, and any minor bugs are quickly addressed. Many appreciate that it uses minimal system resources, resulting in excellent performance. Reports of downtime are rare, making it a preferred choice compared to other similar platforms.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CrowdStrike Falcon Complete MDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Healthcare Company

Retailer

University

Educational Organization

Construction Company

Insurance Company

Comms Service Provider

Non Profit

Media Company

Real Estate/Law Firm

Energy/Utilities Company

Legal Firm

Wholesaler/Distributor

Hospitality Company

Outsourcing Company

Performing Arts

Wellness & Fitness Company

Transportation Company

Recreational Facilities/Services Company

Logistics Company

Consumer Goods Company

Pharma/Biotech Company

Compare CrowdStrike Falcon Complete MDR with alternative products

Learn more about CrowdStrike Falcon Complete MDR

Organizations utilize CrowdStrike Falcon Complete MDR for comprehensive security management, including monitoring and detecting vulnerabilities, ransomware protection, and enhancing overall security postures. It replaces traditional antiviruses and seamlessly integrates with other security solutions to ensure proactive threat management.

What are the key features of CrowdStrike Falcon Complete MDR?

AI and Machine Learning Detection: Identifies sophisticated threats using advanced algorithms.
Comprehensive Threat Intelligence: Delivers in-depth threat data for informed decision-making.
Real-Time Updates: Ensures constant protection against emerging threats.
Scalable Deployment: Adapts to organizational growth and changes.
Responsive Threat Hunting: Proactively searches for potential threats in the environment.
Minimal CPU Usage: Operates efficiently without hampering performance.
User-Friendly Dashboards: Simplifies monitoring and management tasks.
Strong Integration: Works well with other security tools and platforms.
Proactive Monitoring: Continuously observes systems to preemptively address issues.
Extensive Forensic Capabilities: Offers deep insights into security incidents.
Lightweight Endpoint Agent: Ensures endpoints are protected without affecting performance.
Efficient Incident Response: Quickly addresses and mitigates security breaches.
Broad OS Support: Compatible with a wide range of operating systems.

What benefits or ROI should be considered?

Reduced Downtime: Minimizes disruptions through swift threat detection and response.
Enhanced Security Posture: Strengthens overall security through comprehensive protection measures.
Cost Savings: Lowers expenses by replacing multiple security tools with an integrated solution.
Scalability: Adapts to the growing and changing needs of the organization.
Proactive Threat Management: Identifies and mitigates threats before they cause significant damage.

In specific industries such as finance, healthcare, and education, CrowdStrike Falcon Complete MDR is implemented to ensure compliance with regulatory standards, protect sensitive data, and defend against sophisticated threats. These sectors benefit from CrowdStrike's robust endpoint protection mechanisms and detailed forensic capabilities, which help maintain security integrity and operational continuity.

CrowdStrike Falcon Complete MDR was previously known as Falcon Complete.