Epicor ERP Reviews

Name: Epicor ERP
Brand: Epicor
Rating: 3.9 (15 reviews)

3.9 out of 5

15 reviews
85% willing to recommend

675 followers

What is Epicor ERP?

Capture the true value of cloud ERP with Epicor Kinetic, a solution made with manufacturers, for manufacturers. An intuitive, configurable, and guided user experience with embedded learning helps you maximize your profitability with real-time business intelligence and built-in collaboration tools. Kinetic has the functionality you need to run a modern, future-ready business poised to capitalize on data, transform digitally, and innovate without limits. All the features you need to scale, compete, and attract top talent to your organization. Trust the manufacturing expertise of Epicor to gain the momentum and know-how you need to accelerate growth and innovation.

Epicor Kinetic is distinguished by its increasingly broad focus on planning and managing all resources, both within and across locations and company boundaries. Power your business with a secure, tightly integrated ERP and embedded capabilities. This expanded scope is most strongly felt in the areas of Customer Relationship Management (CRM), Supply Chain Management (SCM), Advanced Planning and Scheduling (APS), Product Lifecycle Management (PLM), Advanced Manufacturing Execution System (MES), Quality Management System (QMS), Field Service Management (FSM), and Business Process Management (BPM) to name only a few. Manufacturers of all sizes have recognized the value of an integrated suite rather than trying to piece disparate solutions together.

Get the Epicor ERP Buyer's Guide and find out what your peers are saying about Epicor ERP, SAP ERP, SAP S/4HANA and more!

Epicor ERP is the #16 ranked solution in top ERP solutions. PeerSpot users give Epicor ERP an average rating of 7.8 out of 10. Epicor ERP is most commonly compared to SAP ERP: Epicor ERP vs SAP ERP. Epicor ERP is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 18% of all views.

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Featured Epicor ERP reviews

Bill Hart

Enterprise Software Professional at Accelalpha Inc.

We mainly use Epicor ERP for stock control The most significant features of Epicor ERP for our business process are quality control and supply chain management. AI and additional improvements could be made. I have been using Epicor ERP for more than seven months. The deployment was done…

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Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

We use Epicor ERP for our total business operation Epicor ERP is an easy-to-use solution. There are some glitches in Epicor ERP. Epicor ERP should add some automations. I have been using Epicor ERP for the past six years. Epicor ERP is a stable solution. More than 300 users are using the…

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WaiChung Chay

Processing Technology Manager at a manufacturing company with 11-50 employees

I have worked with SAP A1, some proprietary software, and some small ERP systems. SAP is a bit more complex. Compared to SAP, Epicor has an easy configuration. With SAP, we have to do a good number of setups before we can set the requirements. We need to get many people to update things before we can get it to work properly. For Epicor, we can do the bare minimum. It still works. If we need more results, we need to input more parameters. It’s not complex. The operations and the logic are fundamentally different. SAP has a better user interface. It provides its own Workbench. Epicor is not as advanced as S/4HANA. Microsoft Dynamics 365 provides good presentations.

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Epicor ERP mindshare

As of April 2025, the mindshare of Epicor ERP in the ERP category stands at 3.5%, up from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerAnalyst reports based on Epicor ERP reviews

Type	Title	Date
Category	ERP	Apr 6, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 6, 2025	Download
Comparison	Epicor ERP vs SAP S/4HANA	Apr 6, 2025	Download
Comparison	Epicor ERP vs SAP ERP	Apr 6, 2025	Download
Comparison	Epicor ERP vs Microsoft Dynamics 365 Business Central	Apr 6, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	20.0%	86%	104 interviews Add to research
SAP S/4HANA	4.2	12.9%	95%	119 interviews Add to research

Valuable Features

Valuable features of Epicor ERP include ease of use, flexible customization, and robust integration capabilities. It allows extensive reporting, supports multiple databases, and offers advanced tools for discrete manufacturing. Users benefit from dashboards, business process management, and job management features. It provides comprehensive planning and real-time analytics. The system's flexibility enables customization for specific needs, ensuring efficient production planning, quality control, and supply chain management. API functionality enhances overall user experience.

"The product is stable with a rating of ten."
"I find the job management features of Epicor ERP most useful, especially for material planning. The ERP gives a perfect overview of many aspects. The scheduling is also helpful. It lets us see what we're planning and try different scenarios. For real-time analytics, I use it mostly for planning and "what if" scenarios."
"The solution is great for production planning because everything is out of the box. It smoothly handles the process from engineering to ERP, including version management and subcontracting. These features aren't in NetSuite."

Room for Improvement

Epicor ERP requires enhanced usability in its inventory and POS modules. Users found the POS costly and slow. Financial tools need international support while CRM lacks clarity. The web UI isn't efficient and cloud functionality is inadequate. Customizations are limited in the cloud, with insufficient release frequency and R&D investment. Improvements are needed in user interface, reporting, QC, HR modules, and automation features. Complexity hinders user training and partner selection is challenging in Europe.

"AI and additional improvements could be made."
"The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge."
"The main challenge with implementing Epicor ERP is finding the right partners, especially in Europe."

ROI

ROI from Epicor ERP varies by organization. Some see improvements in reporting and operations, although not drastically. ROI measurement can be challenging until after implementation. Organizations prepared for the transition have tripled business in a few years. Typical returns include reductions equivalent to three or four man-days weekly, with some setting goals to save seventeen percent. Others note two years before seeing sufficient returns.

Pricing

Epicor ERP's pricing for enterprises varies significantly depending on customization, deployment, and user requirements. Initial costs hover around $110,000, with an ongoing annual cost of about $9,000. Licensing models are flexible, offering competitive advantages such as concurrent user licensing. While some find Epicor expensive, the investment can be offset by anticipated savings. Hiring Epicor or its partners for setup is recommended to manage implementation costs and avoid project overruns, especially with complex customizations.

"Pricing isn't a big problem for the solution - I haven't seen them lose deals because of it."
"Epicor ERP is an expensive solution."
"The initial cost may be a bit high, but the maintenance cost is lower."

Popular Use Cases

Epicor ERP is primarily utilized in manufacturing settings, with significant customization to suit business needs. It serves in multi-site operations and manages stock control, financials, and project organization. Companies utilize it to handle entire business operations, incorporating trading and distribution elements, while consulting services apply extensive customization. Its core functionalities emphasize manufacturing efficiencies, although applications extend into other areas, offering robust support across various business facets.

Service and Support

Epicor ERP customer service and support are rated around average. Customers find response times quick but complex issues might face challenges. Support varies based on account managers and specific techs. Many users report protocols lead to hasty case closures. Communication through calls is effective, though emails lag. There is frustration with performance issues blamed on users, and partners find some Epicor queries problematic. Some users rate technical support highly, though many suggest improvement is needed.

Deployment

Epicor ERP's initial setup varies widely. Some found it straightforward, while others highlighted its complexity, particularly for newcomers without experienced guidance. Success depends heavily on the team's preparedness and mindset, especially in managing customization and scope. Deployment can range from three weeks to six to nine months, often requiring multiple personnel, including consultants. It is essential to understand the commitment and transformation level expected from the organization.

Scalability

Epicor ERP scales effectively, handling up to hundreds of users across small and medium-sized organizations. Its scalability supports application servers without issues, integrating well in environments where various functionalities are needed. Suitable for enterprises ranging from $25M to $500M in revenue, some even reach the $1B space. While well-suited for businesses that don't have extensive IT resources, Epicor ERP provides more capabilities than typically required, supporting growth at different stages.

Stability

Epicor ERP is generally stable, with improvements noted over successive versions. Early iterations, such as Epicor 9, faced significant performance challenges. Epicor 10 saw enhancements, stabilizing fully by version 10.2. Current versions show stability, although new releases may initially present issues. Some face fluctuations when cloud changes occur, affecting features like reports. A few inconsistencies exist between language versions. The company's efforts have significantly enhanced performance, earning positive feedback for Epicor ERP's stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Epicor ERP Buyer's Guide for additional reliable information.