Google Workspace Reviews

Name: Google Workspace
Brand: Google
Rating: 4.1 (100 reviews)

Vendor: Google

4.1 out of 5

100 reviews
95% willing to recommend

1,111 followers

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What is Google Workspace?

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.

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Google Workspace is the #1 ranked solution in top Email Applications, #2 ranked solution in top Wireless Email solutions, #3 ranked solution in top Content Collaboration Platforms, and #4 ranked solution in top Cloud Storage solutions. PeerSpot users give Google Workspace an average rating of 8.2 out of 10. Based on the analysis of the 100 most recent Google Workspace reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). Google Workspace is most commonly compared to Microsoft Exchange: Google Workspace vs Microsoft Exchange. Google Workspace is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 816,406 peers since 2012

Featured reviews

Jerome Poudevigne

CTO at Lounivo

One area of improvement for Google Workspace is the Google Meet functionality. Currently, users cannot upload files directly through Google Meet; instead, they have to share links via Google Drive, which adds unnecessary steps and complexity. This is especially frustrating when dealing with external users who do not have Google IDs. Another area requiring improvement is the chat/messaging feature, which is basic compared to other products like Slack. Having an integrated and efficient messaging system would be beneficial.

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Jan-Kobza

Account Manager at Palo Alto Networks

Everything is online, so you don't have a client on your desk. Working on email is online work, so can't do work offline and go back online. Sometimes it's not so intuitive. If you answer an email, it puts your answer at the bottom of the existing email. If you need to open a second mail for comparison, that's not possible. When you switch from one view to the other, you can't keep one email open that you'd like to answer and a second one that you want to review. This isn't possible in Google Mail because it's an online tool, not an on-premise tool like Microsoft mail.

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SAGAR LAKHANI

Human Resources Manager at a wholesaler/distributor with 11-50 employees

Google Workspace does a pretty good job, so it doesn't have that much room for improvement, but what would make it even better is if its apps, for example, Gmail, could integrate with more apps, such as Evernote and specific cloud-based platforms. I know many third parties don't like working with each other, but if there's a way to integrate the solution with more apps, and it could be in one seamless system, that would be even better. In the next release of Google Workspace, I'd like it to have a predictive text or template feature, for example, in Gmail. When you're ready to craft an email, it would be great if the app automatically generates specific words, phrases, or sentences based on data pulled from prior Gmail conversations or chats. Google is doing this to an extent, but it still needs more improvement.

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Google Workspace mindshare

Product category:

As of November 2024, the mindshare of Google Workspace in the Email Applications category stands at 24.0%, up from 21.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

Key learnings from peers

Last updated Oct 31, 2024

Valuable Features

Google Workspace offers valuable features like scalable Gmail for business, Google Drive for document storage and collaboration, and Google Meet for seamless online meetings. Users appreciate its ease of use, affordability, and seamless integration with other devices. The platform's familiar interface enhances productivity with tools like Sheets, Docs, and Calendar, and its robust security features provide data protection and privacy. Multi-user real-time collaboration and search capabilities in Gmail are particularly beneficial for organizations.

"The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail."
"The real-time editing feature is valuable."
"I find smart sheets in Google Sheets to be useful."

Room for Improvement

Google Workspace experiences challenges with account stability, email organization, and integration with Microsoft tools. Performance issues include slow email loading and difficulties with data migration. Users express a need for improvements in storage capacity, Google Meet functionality, and user interface. Calendar synchronization and email quota management are problematic. Google Sheets and Docs lack features compared to Microsoft Excel and Word. Overall, there's a desire for better enterprise controls and enhanced collaboration tools.

"The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily."
"Google could integrate Gemini AI with Google Workspace to enhance user experience."
"Google Workspace lacks the ability to copy and move files from one folder to another easily."

ROI

Google Workspace offers substantial ROI through improved productivity, collaboration, and reduced costs. Users appreciate seamless integration and ease of use, enabling quick setup and saving time on administrative tasks. Some find it expensive but necessary for integrated environments. ROI is seen in time and cost savings, effective documentation, and enhanced collaboration. Though costly for some, it yields a good return for many by improving efficiency and offering flexible working conditions and data access.

Pricing

Google Workspace pricing varies based on user requirements and features, with enterprise users noting a range from $8 to $15 per user monthly. Many appreciate its competitive pricing compared to alternatives like Microsoft. Licensing is often per user and can be confusing with different packages available. Some find it reasonable considering productivity benefits, while others consider it higher than preferred. Discounts and annual plans offer cost efficiency, but additional storage or features can incur extra costs.

"Pricing is something concerning. We find the solution very expensive."
"We have purchased an annual subscription."
"We pay on yearly basis."

Popular Use Cases

Google Workspace is primarily used for communication and collaboration, including email, document creation, and file storage. Users employ it for meetings, scheduling, and sharing tasks in real-time. It serves businesses of various sizes, integrating tools like Google Drive, Docs, Sheets, and Calendar for efficient management. Companies leverage Google Workspace for administrative purposes and dynamic teamwork, benefiting from its cost-effective alternative to traditional office solutions.

Service and Support

Google Workspace customer service varies; some find it responsive with fast email support, while others experience difficulty contacting directly. Technical support receives mixed responses; many users resolve issues independently through abundant online resources. Some praise its efficiency and precise help, especially for security and email issues, though others find it lacking compared to competitors. Paid users report satisfactory support access, while free users note limited options. Support quality is perceived best for straightforward setups.

Deployment

Google Workspace's initial setup is generally straightforward, especially for those with technical experience. Many find it easy to launch due to its cloud-based nature and require minimal effort to configure. Some users note the process can pose challenges during migrations or for beginners without technical knowledge. Deployment times vary, ranging from a few minutes to a couple of months, largely depending on the organization's size and prior familiarity with similar systems.

Scalability

Google Workspace is highly scalable, accommodating the varying user needs of both SMEs and large enterprises. Most users experience seamless transitions when adding or removing users and report no issues with large user bases. The platform's cloud infrastructure allows easy expansion without encountering limitations, making it suitable for organizations with thousands of employees. User management is efficient with features like Google Takeout for data export, ensuring fluid data control.

Stability

Google Workspace is noted for its high stability and reliability. Many users rate it nine or ten out of ten. While occasional minor glitches like email syncing issues with Outlook exist, these are rare. Most emphasize seamless performance without crashing or freezing. Several organizations highlight its superior stability compared to alternatives like Office 365. As long as internet connections are stable, users express satisfaction with its consistent operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Google Workspace Buyer's Guide for additional reliable information.

Review data by company size

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Top industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Educational Organization

Government

University

Manufacturing Company

Comms Service Provider

Retailer

Media Company

Healthcare Company

Construction Company

Real Estate/Law Firm

Hospitality Company

Energy/Utilities Company

Insurance Company

Non Profit

Legal Firm

Outsourcing Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Logistics Company

Transportation Company

Consumer Goods Company

Performing Arts

Pharma/Biotech Company

Marketing Services Firm

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Learn more about Google Workspace

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

Google Workspace was previously known as G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault.

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Google Workspace customers

There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.