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Senior Desktop Analyst at Tech Mahindra
Real User
It replaces a mishmash of different solutions with one fully integrated product.
Pros and Cons
  • "Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing."
  • "G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets."

What is our primary use case?

We use G-Suite for updating documents. We are implementing it in two stages. In the first stage, we are only using Google Drive, Chat, Sheets, Slides, and we're working toward replacing Microsoft Office 2010. It's deployed in the cloud, which is why we need Google One login to act as the single sign-on.

The first phase is Google Open, which uses Google Drive, and the second phase will be Google Connect, which will be replacing Microsoft Outlook with Gmail. Beyond that, we're also going to get rid of Microsoft Active Directory, which lists users and systems.

Our company builds commercial aircraft, like airplanes and helicopters, manufactured in various countries, so it's a global supply chain. In a multinational company like this, you need to share documents across all these different locations in Europe, North America, or South America.

We're also using G-Suite in manufacturing, so we use big-screen TVs to share documents and update information. It's a touch screen, so it's a big panel on wheels displaying diagrams, engine repairs, and that type of thing.

What is most valuable?

We're replacing a mishmash of different solutions with one fully integrated product.

What needs improvement?

G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets. We use the OneLogin to authenticate users logging into G-Suite. We'd like to see a lot of the same information provided from Microsoft Active Directory, such as the user's location, telephone number, etc. If G-Suite could develop this type of service, that would be amazing.

For how long have I used the solution?

I've been using G-Suite Enterprise for the last eight months.

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What do I think about the stability of the solution?

So far, Google seems to be a more stable environment than our current on-premise Microsoft solution that we're replacing.

What do I think about the scalability of the solution?

G-Suite is easy to scale. With an on-premise environment, you have hardware limitations, like hard drive space, server CPU, RAM, etc. You don't have those limitations with a cloud platform because Google has server farms and unlimited hard drive space. So you're going from an environment where you have limitations to one that doesn't.

I'm unsure how many users we have worldwide because our global user footprint includes implementations in France, the Netherlands, Germany, Spain, Canada, the United States, Mexico, and Brazil. So I couldn't give an accurate number of how many users will be onboarded in the next two years.

We're planning to expand our usage through integrating with other solutions. When I log in, I have around six applications that use the single sign-on, but we will onboard more. We're switching over from the Microsoft environment, like Excel macros, or connecting to the databases and pulling down data from SAP. All of that functionality will be replicated within Google Workspace.

How are customer service and support?

I have never used Google support. I'm also a big Google user outside of the company of Google Workspace. I have a personal Google One account that gives me 1 terabyte of data. And most Google support is self-serve. I do a Google search for help, so it's all pretty straightforward. I've never had a situation where I needed to contact somebody.

Which solution did I use previously and why did I switch?

We had a bundle of things, including Microsoft servers and Microsoft Outlook email. Other things like file transfer would be covered under SFTP, and we used a product called Axway. 
If you're transferring files between countries, you need to do some encryption like PGP. We use Stormshield for email file transfer. But when you get to larger files, like over 15 gigabytes, you need an SFTP server. If you're transferring a video, then you're going to put it on Google Drive, and because it's authenticated, you can do those file transfers.

How was the initial setup?

On our end, the deployment process is signing up the users. They submit a form with their department and email address, and that's how they get authenticated. I am a senior desktop analyst, so I set up the users, provide them with a laptop or desktop, and set them up with services like Google Workspace. I'm part of the provisioning process. Our headquarters in France handled the primary deployment, and we provide end-user support. I never was involved in the actual setup or implementation.

The only maintenance necessary is the authentication platform instead of the OneLogin product. We're deploying Google Workspace and ServiceNow, which is my primary application as a support person. I can pass through authentication when I'm in the office through OneLogin. If I'm logging in externally on a non-company computer, I can use OneLogin authentication on my phone to get into ServiceNow.

What was our ROI?

We're in between phase one and phase two of our implementation, so the real cost savings is going to be the ease of use and reduced support cost.

What's my experience with pricing, setup cost, and licensing?

I would not be able to say how much the company paid for the enterprise solution. But from an end-user perspective, I can say that Google One is reasonable. I know schools and small companies use G-Suite. So if public and non-profit enterprises use it, then I don't think the price is a limitation.

What other advice do I have?

I rate G-Suite Enterprise nine out of 10. If you're looking at implementing an application through G-Suite and using the single sign-on, you need to bring on people with a different skill set. For example, if you're replacing those Excel macros, you need somebody who knows the Apps Script programming language. Procuring that knowledge and those skills is the real cost.

People looking to implement G-Suite need to evolve and change their mindset from an on-premise solution to a cloud solution. When working on a cloud solution, you need to retrain your employees. We also set employees up with a trainer when we onboard them. This is a short session that bridges the gap between what they've traditionally used, like SharePoint or sharing files via Excel, and moving toward sharing files between departments on Google Drive.

You also need to become cross-functional in how you utilize the product. For example, we might have one senior marketing person or somebody overseeing technical publications in each country. If you're going to share documents in common, you need to identify who those individuals are and share them with the team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nabwire Josephine - PeerSpot reviewer
Nabwire JosephineMTN mobile money Agent at MTN Uganda
Top 20Real User

Google Workspace is one of the wonderful search engines with a variety of information.

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Swapnil Dassi - PeerSpot reviewer
Google Cloud Engineering Lead at Persistent
Real User
Top 5
Has good collaboration with AI features but needs improved data export options
Pros and Cons
  • "The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail."
  • "The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily."

What is our primary use case?

I am working as a consultant in Google Workspace, providing solutions to Google Workspace customers. We offer deployment, management, and support for the product.

How has it helped my organization?

Google Workspace enhances collaboration by integrating Gmail, Chat, and Meet, making it easy to share documents and collaborate on projects.

What is most valuable?

The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail. Gemini, the AI feature in Google Workspace, helps in creating documents, composing emails, and enhancing productivity.

What needs improvement?

The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily. It should be improved for Gmail and mails to make data export and import seamless.

For how long have I used the solution?

I have been using Google Workspace for nine years.

What do I think about the stability of the solution?

The stability of Google Workspace is rated at nine out of ten since there is no such major downtime with the service.

What do I think about the scalability of the solution?

I rate the scalability of Google Workspace an eight out of ten. It is overall scalable.

How are customer service and support?

Earlier, Google technical support was very good. Now, sometimes, it seems slow in certain cases. Currently, I would rate it a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have not used other products much, but I find Microsoft's suite to be quite confusing compared to Google Workspace.

How was the initial setup?

The initial setup for Google Workspace is straightforward and easy to manage, from provisioning a new domain to setting up DNS records.

What about the implementation team?

When moving from another platform, the implementation requires a proper project plan, timeline, and management of resources.

What's my experience with pricing, setup cost, and licensing?

Pricing is a major concern for customers. Google offers competitive pricing, but there is scope for more affordable options. Costs can be high unless planned for long-term use.

What other advice do I have?

I recommend Google Workspace for its user-friendly interface, ease of collaboration, and the availability of data access from anywhere at any time.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
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October 2024
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Business Administrator at a healthcare company with 11-50 employees
Real User
Top 20
A consolidated workspace that is easy to deploy, and scalable
Pros and Cons
  • "The most valuable feature of the solution is email."
  • "The meeting platform of Google Workspace has room for improvement."

What is our primary use case?

We use the solution for email, chats, meetings, Google Docs, Google Sheets, and Google Meets.

How has it helped my organization?

Google Workspace has consolidated in one place our ability to send and receive emails, conduct meetings, and document our work.

What is most valuable?

The most valuable feature of the solution is email.

What needs improvement?

The meeting platform of Google Workspace has room for improvement. The meeting platform should be similar to Microsoft Teams, a little bit more collaborative, and easy to set up groups, so our people can chat back and forth.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

I give the stability of the solution a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability of the solution a ten out of ten.

Which solution did I use previously and why did I switch?

We previously used Microsoft Office and Outlook. We got weary of Microsoft Office, so we switched to Google Workspace which is a product that is a little easier to use, and we have more in-house control.

How was the initial setup?

The initial setup of Google Workspace is straightforward.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with the solution.

What's my experience with pricing, setup cost, and licensing?

I give the pricing an eight out of ten, with ten being the most affordable.

What other advice do I have?

I give the solution a nine out of ten.

We have nearly 330 people using the solution in our organization.

I absolutely recommend Google Workspace to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of IT Operations at Aram Meem (Branch ToYou)
Real User
Easy to use and reasonably priced but not as mature as the Microsoft equivalent
Pros and Cons
  • "The initial setup is simple."
  • "With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version."

What is our primary use case?

Our emails and everything are from Google at the moment, and that's it. In terms of apps, mostly, we are using Google Sheets and Google Meet - all the basic features.

What is most valuable?

There are a lot of apps and features that make it easy to share. There's Google Meet and Sheets, for example. You can use them everywhere, and there are even some free licenses. However, we've been using Google Meet for meetings, as many employees work remotely. Even my manager is actually working overseas. We continuously use Google Meet for meetings or Sheets for anything we need to share. These two apps, aside from email, are what we use most. 

The initial setup is simple. 

It's stable.

We find the solution easy to scale.

The pricing is very good.

What needs improvement?

I would rather migrate from Google to Microsoft, as I prefer Microsoft. However, it depends on the company's direction. I'm unsure of improvements, having only worked on it for a little more than a month. The features in Microsoft Outlook are way much better than in Gmail. They provide even for writing an email, for example. It's way more professional with Microsoft than with Google.

Gmail needs to improve. With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version. However, they don't have something like Microsoft Outlook in a way that seems to be as professional.

I haven't explored all of the current features yet. I'm just using the features that I need. That said, I just use Microsoft instead for the things I find lacking in Google. For example, while I know Microsoft Office, Excel, Word, and all of that stuff are similar to Google Sheets, I tend to use Microsoft instead since I can access and understand how to use those apps better.

For how long have I used the solution?

The company has used it for many years. However, I actually recently joined this company a month and a half ago. As far as I know, they have been using it for about five years. 

What do I think about the stability of the solution?

It is stable. That said, I haven't done any intense work on it. It's just pretty simple applications and simple features that I use. It hasn't given us any issues. 

What do I think about the scalability of the solution?

We have about a thousand email accounts with Google.

It's easy to scale. We can upgrade as needed whenever we want. 

How are customer service and support?

I've never dealt with support. We have experienced any technical difficulties with Google so far. They're in contact with the sales or team to provide us with the solutions and emails and stuff like that, and that's it.

Which solution did I use previously and why did I switch?

We are using Microsoft 365 apps so that our users can have access to the Microsoft Office applications, so this is what we are currently using.

I'm not a very big fan of Google since I'm more familiar with Microsoft Outlook and applications. Microsoft is good on a professional level. Microsoft provides Microsoft Teams and Outlook and other applications, similar to Google Workspace, however, from my point of view, it's better.

We are used to Microsoft since they have been the leader in the market for so long, so they have developed so much. That said, Microsoft could be expensive compared to Google. On the other hand, from Google's side, Google still has the feel of personal or consumer features. They haven't yet reached the level of professionalism as Microsoft. The good thing is, they are easy to use and could be slightly less expensive than Microsoft.

How was the initial setup?

Setting up the product is pretty simple. I use Google for the personal, so I was using it for personal emails, so switching to the corporate email makes no difference for me as if I'm using my personal email. 

In general, it's not a problem to set everything up. I'd rate it a five out of five in terms of ease of setup.

What's my experience with pricing, setup cost, and licensing?

I do not handle the licensing aspect of the solution. It's not something that I deal with directly.

That said, I'd rate it a four out of five in terms of affordability. It's very affordable. It costs less than the Microsoft equivalent, for example. 

What other advice do I have?

We are end-users and customers. 

I would recommend it based on the ease of use, and for beginners or people who are only used to having personal emails and stuff like that. New users won't face any difficulty as they will be pretty much used to working on it on a personal level. However, for big enterprises or more professional organizations, I would still recommend Microsoft.

Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Owner at Eleve Digital
Real User
Top 20
Provides a wide range of tools including Gmail, Calendar, Google Meet, Google Sheets, and Google Slides that are integrated with AI
Pros and Cons
  • "Google Meet is the most valuable function for me. It has enhanced collaboration in our team."
  • "We would like to use something within Google Workspace for project management, but we didn't find it there."

What is our primary use case?

We use Google Workspace for email and also for Google tools like Calendar. We're a customer of Google Cloud Solutions.

How has it helped my organization?

It helped us a lot because we use not just email but Calendar and Google Meet daily. Also, Google Spreadsheet, the live presentations, and Google Slides. Those are the tools we use today, especially Google Meet and Gmail.

For project management, we use the Jira solution. We put our projects into a team, distribute tasks, and collaborate. We use Jira for task management and to track whether tasks are completed.

What is most valuable?

Google Meet is the most valuable function for me. It has enhanced collaboration in our team.

We started using AI, especially for creating presentations. We are also trying to use some artificial intelligence to automate spreadsheets. It's still at the beginning, but we have started, so the results are good but not perfect yet.

What needs improvement?

We would like to use something within Google Workspace for project management, but we didn't find it there. We use Jira because we are familiar with it. But if Google Workspace could provide a solution, it would help us a lot because then it would be integrated with Calendar and other tools.

For how long have I used the solution?

I have been using it since the beginning of our company. So, it has been six months.

What do I think about the stability of the solution?

It's very good, very stable. We never had any performance or availability problems with Workspace.

What do I think about the scalability of the solution?

It's fine. Every time we need something, we are able to find it. We also have no problems implementing new things. We're pretty satisfied with Workspace.

How are customer service and support?

We never contacted Google Workspace support.

Which solution did I use previously and why did I switch?

We used personal Gmail, which is not Workspace, at the very beginning. Then we moved to Workspace for business privileges.

I used a different solution. We basically use Hubspot, Jira, and Google Workspace - only these three tools.

How was the initial setup?

It was quite easy and straightforward.

The setup took a couple of hours. It's not complicated.

What was our ROI?

It's what we use, so it helps us. It's expensive, but we don't have another tool to create this integrated environment where we can have team meetings, calendars synced, and so on. So, we pay for this integration within the Google environment. It's expensive for us, as we don't have enough customers yet, but we're going to get them.

What's my experience with pricing, setup cost, and licensing?

Pricing is something concerning. We find the solution very expensive. It's a concern because every time we add a new user, we have to add a license at a per-user price. We consider it expensive. Today, it's our most expensive bill.

Which other solutions did I evaluate?

We didn't evaluate other options. We just moved to Workspace and didn't check the market.

What other advice do I have?

I would recommend it. Just take care of the costs, but in general, I would recommend it. 

Overall, I would rate the solution an eight out of ten. The only problem I see today is that it's a bit expensive for us. We are in Latin America and have to convert US dollars to our local currency, and the exchange becomes expensive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JunHwang - PeerSpot reviewer
Chief Executive Officer at Argopacific
Real User
Top 10
High availability, scales well, and helpful support
Pros and Cons
  • "The most valuable feature of Google Workspace is the sheets and documents."
  • "There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution."

What is our primary use case?

I use Google Workspace for Gmail and as my workstation.

What is most valuable?

The most valuable feature of Google Workspace is the sheets and documents.

What needs improvement?

There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution. 

The solution is lacking documentation and it would be helpful if there was an organized guide.

For how long have I used the solution?

I have been using Google Workspace for approximately five years.

What do I think about the stability of the solution?

I rate the stability of Google Workspace a ten out of ten.

What do I think about the scalability of the solution?

The scalability of Google Workspace is good. I have not doubted the functionality of the solution. There are a lot of scalability features. There should be more resources to learn how to scale the solution.

We have three people using the solution in my company.

How are customer service and support?

The support is good.

I rate the support of Google Workspace a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other Google solutions and they all work seamlessly with one another. It is a large benefit.

What's my experience with pricing, setup cost, and licensing?

The price of Google Workspace is reasonable. I pay less than 100 a month.

What other advice do I have?

I rate Google Workspace an eight out of ten.

If the solution had better documentation I would give it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Real User
Top 5Leaderboard
A stable and reasonably priced product that enables real-time collaboration and seamless integration
Pros and Cons
  • "All the Microsoft Office features are available in Google Workspace."
  • "Integrating Copilot with Google Workspace is slightly difficult."

How has it helped my organization?

We have not faced any problems in integrating the applications that were earlier on Microsoft Office. We have also not faced problems with accessing our data.

What is most valuable?

All the Microsoft Office features are available in Google Workspace. We have not faced any problems. The synchronization is much better than Microsoft Office. The integration with Microsoft and non-Microsoft products is seamless. We use multi-factor authentication or encryption for data security and user privacy. The admin controls in Google Workspace are effective.

What needs improvement?

Microsoft has Copilot. Integrating Copilot with Google Workspace is slightly difficult. I would like to see more integration with different platforms. There are some aesthetics on the AI components that we are working around.

For how long have I used the solution?

I have been using the solution for many years.

What do I think about the stability of the solution?

The tool is more stable than other products.

What do I think about the scalability of the solution?

The tool is scalable. There are 57 hospitals, and every hospital has more than 1000 users. We have plans to increase the usage. Some prefer using Office 365. We have given them the freedom to choose what they use.

How was the initial setup?

The initial setup is straightforward. The process is seamless. I do not have to do any extra setup. We do not need documentation. The product is cloud-based. The deployment is automated.

What about the implementation team?

The solution was deployed in-house.

What was our ROI?

The real-time collaboration and integration of data and other applications is seamless.

What's my experience with pricing, setup cost, and licensing?

The cost is distributed among the hospitals. We pay annually. We receive corporate discounts. The pricing is reasonable.

Which other solutions did I evaluate?

We prefer Google Workspace over Office 365. The setup process of Office 365 is a bit complex. A lot of features in Office 365 are not documented.

What other advice do I have?

The solution can be used on any device. The data security and user privacy are okay. Overall, I rate the tool a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Neill Walker - PeerSpot reviewer
Enterprise Agile Consultant at Secret
Reseller
Top 5Leaderboard
Highly stable, quick support, and easy to use
Pros and Cons
  • "The most valuable feature of Google Workspace is its ease of use and stability."
  • "Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

What is our primary use case?

I utilize Google Workspace for my active files. I personally prefer to store all my files on Google as it allows me to access them from any device, provided I have an internet connection. The benefit of using Google apps is that they function similarly across all platforms, so it doesn't matter which device I'm using, as it all works seamlessly.

What is most valuable?

The most valuable feature of Google Workspace is its ease of use and stability.

What needs improvement?

Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.

For how long have I used the solution?

I have been using Google Workspace for approximately 10 years.

What do I think about the stability of the solution?

I have only seen the solution go down twice in my usage, it is stable.

What do I think about the scalability of the solution?

My university used Google Workspace for approximately 50,000 students.

How are customer service and support?

The free version does not have support. However, if you are using the paid version the support is good and quick.

How was the initial setup?

The setup is easy. However, the help files could improve.

What about the implementation team?

I did the deployment of the solution myself.

What's my experience with pricing, setup cost, and licensing?

The price of the solution can vary.

What other advice do I have?

We have one person for the maintenance of the solution.

I rate Google Workspace an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.