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System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
Real User
A low cost, stable productivity tool for startups
Pros and Cons
  • "The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."
  • "I found that there is no desktop application for this solution, and that's a major fault of this application."

What is our primary use case?

We use G Suite Enterprise as a productivity tool. It's used to make spreadsheets, and we use Google Docs for text editing.

What is most valuable?

It's a cloud-based solution. As it's a Google service, it integrates well with Google. So that is a benefit of using this application.

The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it.

It is a stable solution as well. It's low in cost and is a good solution for startups.

What needs improvement?

I found that there is no desktop application for this solution, and that's a major fault of this application. I think it would be good if Google can enhance the desktop application for it.

Also, it's a little bit slow because it's a web application and not a desktop application. The performance is not that great as compared to Office 365.

For how long have I used the solution?

I have used it for three years.

Buyer's Guide
Google Workspace
January 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a pretty stable product, and I haven't encountered any issues apart from the slight slowness of the product.

What do I think about the scalability of the solution?

We have around 150 users, which is the total strength of the organization.

What's my experience with pricing, setup cost, and licensing?

I have an annual license cost.

What other advice do I have?

G Suite Enterprise is a good option for startups. It's low in cost as compared to Office 365, and there is no difference. They are almost equal to each other if we keep performance aside, and it's a stable product. So, I recommend this product for startups and would rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Embedded Design Enginee at ATOMBERG
Real User
Feature-rich with many components that we use for every day tasks
Pros and Cons
  • "We use Google Sheets extensively for things like sharing plans, data, test reports, and more."
  • "Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."

What is our primary use case?

We use several components of G Suite for our daily tasks including sending and receiving emails, Google Drive for storing data, and Google Calendar for meetings.

What is most valuable?

We use Google Meet for all of our meetings.

Google Sheets is the best feature and use it tremendously. We use Google Sheets extensively for things like sharing plans, data, test reports, and more.

What needs improvement?

Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams. These other products are running at a better quality.

When we convert files from Excel into Google Sheets, many of the formulas disappear or are unworkable. For example, there are some conditional formulas that we can use in Excel, but do not work in Google Sheets.

For how long have I used the solution?

We have been using G Suite Enterprise for more than three years.

What do I think about the stability of the solution?

This solution is very much stable.  From our side, there is nothing wrong with it.

What do I think about the scalability of the solution?

I don't think that there is an issue with scalability. When I joined the company, they were already using G Suite, and we were a team of only five people. Now, the team has grown to more than 100 people and we easily scaled.

How are customer service and technical support?

We have never had to contact Google because we have a third party who supports us for this product, and they are very good. When we have an issue, such as a server is down and you can't access your email, the issue is resolved within minutes.

What other advice do I have?

This is a good product, it is really scalable, and I definitely recommend it. This is a really good investment and there are many features that we have not yet exploited.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Google Workspace
January 2025
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Sheila  V. - PeerSpot reviewer
President at a tech services company with 51-200 employees
Real User
Easy to deploy, user-friendly, and accessible from anywhere and from any device
Pros and Cons
  • "What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly."
  • "What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you. An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail."

What is our primary use case?

We've been using Google Workspace mostly for emails. We've also been using it for collaboration purposes.

What is most valuable?

What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly.

What needs improvement?

What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you.

An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail.

For how long have I used the solution?

I've been using Google Workspace for more than five years now.

What do I think about the stability of the solution?

Google Workspace is a stable solution. There was only one instance when I couldn't access it, and the whole world couldn't access it as well, so overall, I find Google Workspace to be a very stable solution.

What do I think about the scalability of the solution?

Google Workspace is a very scalable solution.

How are customer service and support?

I didn't directly interact with the Google Workspace technical support team, but I'm not aware of any concerns about the support, so it's okay. At the moment, there's no problem with Google Workspace support.

How was the initial setup?

Setting up and deploying Google Workspace is easy as it's done on the web. It's a simple process, and on a scale of one to five, with one being difficult and five being easy, I'm rating the setup and deployment of Google Workspace a five.

What's my experience with pricing, setup cost, and licensing?

I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five.

Which other solutions did I evaluate?

I used Microsoft as well, but I prefer Google Workspace because of its ease of use and accessibility.

What other advice do I have?

My company has around one hundred fifty users of Google Workspace.

I'm rating Google Workspace eight out of ten.

My company is a customer of Google Workspace.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1684239 - PeerSpot reviewer
Partner at a consultancy with 1-10 employees
Real User
Allows you to co-work with colleagues simultaneously
Pros and Cons
  • "personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
  • "We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."

What is our primary use case?

I work for a consultancy and conduct research for my customers. We are using G Suite to track activities and write some memos. 

What is most valuable?

I personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously. However, some of my colleagues favor Microsoft PowerPoint and other user-based applications. 

What needs improvement?

We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work. Also, you might be missing some fonts or pictures too. To stay competitive, Google needs to make G Suite more compatible with PowerPoint.

For how long have I used the solution?

We've been using G Suite since our company was founded one year ago.

How are customer service and support?

I have not had any significant problems, so I haven't had a chance to contact support. I would only need support if I had to change the password, but this rarely happens. 

How was the initial setup?

Setting up Google is no problem. You create an email. That's it. So it works everywhere. We didn't have to do anything else. 

What other advice do I have?

I rate G Suite nine out of 10. If it weren't for G Suite's compatibility problems with PowerPoint, I would rate it a perfect 10. PowerPoint files are often broken when we convert. Nevertheless, I recommend that companies use cloud-based applications as much as possible. PowerPoint doesn't allow you to cooperate with other colleagues simultaneously. That's the deciding factor. On a desktop solution, it's hard to pull together a project with multiple parts where one person is working on each. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1500183 - PeerSpot reviewer
Head Of Technology - Toca Social at a media company with 11-50 employees
Real User
Easy to use, easy to administer, and stable, but can have a better graphical user interface
Pros and Cons
  • "It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily."
  • "They can maybe improve its graphical user interface. Google is not really known for having a PC interface. It is just a nice-to-have feature."

What is our primary use case?

It is mostly used for email and account management. Our infrastructure is linked to Google. We have our own domain, but the mail is Google-based. We don't have a rigid infrastructure with domain servers and things like that. Each individual computer is linked to the main account of the user for Google validation processes. We also use cloud storage for Google Drive and file sharing across the company.

What is most valuable?

It is a stable platform. It is very easy to use, and most importantly, it is very easy to administer. It also gets up and running quite easily.

What needs improvement?

They can maybe improve its graphical user interface. Google is not really known for having a PC interface. It is just a nice-to-have feature.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the scalability of the solution?

It is most definitely scalable. We have around 200 users.

How are customer service and technical support?

We haven't had much interaction with them. We're using just the basic functionality of it. We have internal people who are able to handle this. They are quite experienced, so we didn't need any support.

Which solution did I use previously and why did I switch?

We've been using G Suite since our company's inception.

What other advice do I have?

I would recommend this solution. It is quite a good product. Our requirements are very basic, and it fully satisfies our requirements. We plan to keep using it for the time being.

I would rate G Suite Enterprise a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2165157 - PeerSpot reviewer
Digital Marketing Manager at a financial services firm with 11-50 employees
Real User
Top 20
User-friendly but lacks in stability
Pros and Cons
  • "Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
  • "I would rate the stability a five out of ten."

What is our primary use case?

I use it for communicating with people, editing files simultaneously, sharing files, and uploading documents. 

What needs improvement?

From my point of view, there is a lot of room for improvement in the workspace, particularly in the cloud and premises environment. I would like to learn more about how to communicate, edit things, and use the cloud as a hosting environment for a website. I lead IT for websites in WordPress and have been using Google Workspace, but I would love to know more about how I could use Google Cloud for my purposes. 

Additionally, I need to figure out how to manage phones, save things, and use the software for business management.

For how long have I used the solution?

I've been using Google Workspace since it was first introduced. Whenever something new is released, I start using it immediately.

What do I think about the stability of the solution?

I would rate the stability a five out of ten. From the products I have used so far with Google, I would rate stability around five because I've seen it keep developing and being stable in general.

How are customer service and support?

I had issues with Google Ads, which is another product of Google not exactly coordinated with Workspace. But I didn't have any issues with Workspace.

What other advice do I have?

In general, I trust Google products. I would definitely recommend using the solution. Overall, I would rate it around seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director, Middle East, East India & SAARC at DMX Technologies
Real User
Stable, easy to use, and very quick to set up
Pros and Cons
  • "The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive."
  • "They could increase the number of third-party integrations on offer."

What is our primary use case?

The product itself has a host of tools that come with it. Basically, we use it for our online meetings - web-based meetings. We use Google Meet for them. For file storage, we are using Google Drive. For any surveys or anything, again, there are capabilities. We are using the product for Gmail - their email service. 

What is most valuable?

The solution has a host of features. There are so many, we are not using all of them. However, quite a few of them, including Drive, Sheets, Docs, Gmail, Meet, Calendar, and so on are extremely valuable to us.

The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive.

The solution is very stable.

The scalability is very good.

The product is on the cloud. It's plug-and-play. There isn't a long, drawn-out setup process.

What needs improvement?

The pricing of the solution could be better. Maybe they can get some special pricing for it. They have something called a Business Starter, but maybe they can look at still slightly more optimized pricing for the other companies as well.

They could increase the number of third-party integrations on offer.

I don't see any technical challenges or features that are lacking. More or less, they have everything we need.

For how long have I used the solution?

We've been using the solution for about a year or so now. It hasn't been too long.

What do I think about the stability of the solution?

We've found the solution to be very stable. We haven't faced any bugs or glitches. It doesn't crash or freeze. It's given us no issues at all so far. It's reliable. 

What do I think about the scalability of the solution?

The solution can scale. If a company needs to expand, it can do so with relative ease.

We have about 50 users on the solution at this time.

We do pan to continue to use it, and to increase usage in the future.

How are customer service and technical support?

We did not require the assistance of technical support, and therefore I cannot speak to their level of service. We only really had two issues, and we simply used Google to find the answers we needed. Technical support was not required. Therefore, I can't speak to their level of knowledge or responsiveness. 

How was the initial setup?

The solution is on the cloud. It's kind of a plug-and-play solution. We just got a license or subscription. It gave us access to so many users. There are no hassles at all for the installation and configuration. They make it very simple.

It hardly takes more than a few minutes. The deployment is very fast.

You only need one person to handle the deployment process. It requires a very minimal amount of staff.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit high. They should offer more licenses that could appeal to a wider variety of companies.

We currently have a yearly subscription which we pay.

What other advice do I have?

We are using the latest version of the solution currently.

I'd recommend this solution to other users or companies. It's very user-friendly and easy to adopt.

I'd rate the product at a perfect ten out of ten. For a company our size, it gives us everything we require. It's great.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Partner, Cloud Expert at GoCloud
Real User
Provides great opportunities for collaboration and streamlining our business
Pros and Cons
  • "Extremely reliable, providing great collaboration features."
  • "There is some redundancy in the functionality between certain modules."

What is our primary use case?

This solution is our primary tool for communication and collaboration within the company. We use it for everything possible. We are partners with Google and I'm a cloud expert and company partner.

How has it helped my organization?

This product has improved our organization in many ways, whether it's in terms of quick access to information from any place and the fact that it's more than just email. In the work environment I can quickly collaborate with others on urgent matters. Problems are addressed more quickly and content is created and approved in less time, providing quick and easy access to information.

What is most valuable?

It's difficult to name a single valuable feature, but I like that it simply works and is reliable. I like the philosophy of the product. 

What needs improvement?

G Suite has improved but there's still some redundancy in the functionality between certain modules. The general Q and A's are different from the Q and A's in Google presentations and Google slides. I think the three could be unified into a single function rather than three different functions. For additional features, I'd like to see some project management area tools, workflow tools around document management, that kind of thing.

For how long have I used the solution?

I've been using this solution for over 10 years. 

What do I think about the stability of the solution?

The solution is absolutely reliable and stable.

What do I think about the scalability of the solution?

Scalability is excellent - the product is a public cloud product so by definition it's scalable. We're not a big company, we have close to 20 users and they are in all roles, whether it's sales, marketing, professional services or administration.

How are customer service and technical support?

As partners, I think the technical support offered is good. From Google's perspective, I think it could be improved. There is quality lacking in their support. The solution works very well and there are rarely any technical issues and that could be the reason that their first line of support is not great. I think it's similar with other vendors so it seems to be the industry average.  

How was the initial setup?

The initial setup is very straightforward. 

What's my experience with pricing, setup cost, and licensing?

There are different licensing packages available so you can choose what suits you. The price is relatively low, it's reasonable.

What other advice do I have?

Compared to anything else, this solution is absolutely the best. 

I rate this solution a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.