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Professional Prospect List Building Service Provider, Email Sourcer, Virtual Assistant at Freelance
Real User
An enterprise workspace solution with adequate storage and easy email account creation
Pros and Cons
  • "I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
  • "I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair."

What is our primary use case?

I use G Suite Enterprise for email.

What is most valuable?

I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me.

What needs improvement?

I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair.

For how long have I used the solution?

I have been using G Suite Enterprise for just one month.

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Google Workspace
January 2025
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What do I think about the stability of the solution?

G Suite Enterprise is stable.

How are customer service and support?

I am definitely satisfied with its technical support.

Which solution did I use previously and why did I switch?

Initially, I used Microsoft Outlook for almost six months. I used those subscriptions, but I cannot buy the Microsoft mailbox service. I tried to communicate with a Microsoft representative, and she tried many times over two hours, but she cannot install or buy my subscription. After that, she provided me with our local representative number. Unfortunately, I cannot reach those people. That's when I escaped Microsoft Outlook and moved to Google G Suite. I think G Suite features are better for me.

What other advice do I have?

On a scale from one to ten, I would give G Suite Enterprise an eight. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
Provides for real-time and secure collaboration with coworkers
Pros and Cons
  • "G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."
  • "Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word."

What is our primary use case?

The main reason I use this platform is to share ideas with my coworkers in a safe way and in real time. G Suite is a platform that unifies what the office requires. Email, calculator, and calendar, among others. It is also easy to implement and its performance is excellent.

How has it helped my organization?

Our experience with this product has been excellent. G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.

What is most valuable?

All the G Suite tools are in the highly secure and highly available Google infrastructure, and no hardware or software is required. The platform requires only minimal administration. In addition, G Suite applications are simple, and you can download browser add-ons for most tasks that are not compatible internally with Google Docs, Sheets, or Slides.

What needs improvement?

Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.

For how long have I used the solution?

Three years approximately.

How are customer service and technical support?

Technical support for this solution is excellent.

What other advice do I have?

I am completely satisfied with G Suite. It has a powerful set of messaging and collaboration tools comprising a range of applications. The components that I use most are its Slides presentation application, the Sheets spreadsheet editor, the Docs word processor, and the file storage platform, Drive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Google Workspace
January 2025
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reviewer1611366 - PeerSpot reviewer
Caribbean Territory Manager at a computer software company with 51-200 employees
Vendor
You can work seamlessly with any of your colleagues on the same document
Pros and Cons
  • "The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."
  • "G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there."

What is our primary use case?

We use G Suite for email, spreadsheets, producing documents, presentations, chat, and notes. 

What is most valuable?

The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document. It's perhaps the single greatest feature that that tool has.

What needs improvement?

G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there. 

As far as features I'd like to see, G Suite already has a lot of tools that integrate natively with it. For example, the CRM that we use integrates natively with it. But maybe it could be better integrated with mobile phones and SMS. I don't really use them that much, but the cell phone is our second-most used work tool, so more mobile integration could be great. By that, I mean integration at the call level — logging to calls and stuff like that— could be helpful in some specific cases, but that already is integrated. It has apps, Google Phone, etc., but SMS is the one part that isn't integrated.

For how long have I used the solution?

I've been using G Suite for about four years now.

What do I think about the stability of the solution?

G Suite is stable. I think I can remember only one time that it failed for a brief period.

What do I think about the scalability of the solution?

G Suite is scalable. It offers so much storage. I even use it for my family as well. I have a 2 terabyte plan and it's amazing. You put whatever you need in there, and I've never reached a limit. You can create as many documents as you want. From the user's standpoint, it's great. It'll have the greatest scalability. 

What other advice do I have?

I rate G Suite Enterprise 10 out of 10. If you are considering it, I would say just go ahead and do it. It's great.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1523082 - PeerSpot reviewer
Content strategist at a tech services company with 11-50 employees
MSP
Easy to use, simple to navigate around and very stable
Pros and Cons
  • "From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware."
  • "Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing."

What is our primary use case?

We primarily use G Suite for our internal tasks. In the company, all the accounts are set up in the G Suite. We use chat also, as well as video functionality and the drive on offer. We do calls through Google G Suite itself.

What is most valuable?

It's a good solution. 

It's simple to use and navigate.

I like the video capabilities. I like it more than Microsoft Teams and Zoom as well, due to the fact that it's so simple. 

The functionality is really simple and it's absolutely cloud-based and it's easy to use and it's fast.

The solution is stable.

You can scale the product.

From a security point of view, Google will alert you if anything strange is happening. They will flag it for you so you are aware.

What needs improvement?

Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing. That's an improvement that can be made so that we can see everyone who actually enters a meeting.

For how long have I used the solution?

I've been using the solution for one year. It hasn't been that long. 

What do I think about the stability of the solution?

The solution is very stable and the performance is good. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product is scalable. If a company needs to expand it, it can do so.

Currently, we have about 450 people using the product.

How are customer service and technical support?

I've never dealt with technical support. I've never had any problems and therefore I have never had to reach out. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I also have experience with Microsoft Teams as well as Zoom (for video conferencing tasks).

However, we have only used this product and did not use anything else previously. 

How was the initial setup?

I did not handle any aspect of the installation process. I can't speak to how easy or difficult it was, how long it took, or what was involved in executing. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the cost of the product or how much our company pays. I don't deal with payments or licensing. 

What other advice do I have?

I'm a customer and an end-user. I use this product at my current company.

We use the enterprise version of the solution.

I'd rate the solution at an eight out of ten.

I would recommend the product to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1586016 - PeerSpot reviewer
IT Manager at a comms service provider with 1,001-5,000 employees
Real User
Has an easy setup and good technical support
Pros and Cons
  • "The solution's technical support is very good."
  • "The stability should be addressed."

What is our primary use case?

We use the solution for collaborative jobs, email, meetings, Google Drive and for storing information.

What needs improvement?

While, overall, I am satisfied with the solution, the stability could be improved, such as the issue of Google meetings being disparate from those on Zoom platforms. 

For how long have I used the solution?

We have been using G Suite Enterprise for two years. 

What do I think about the stability of the solution?

The stability should be addressed. 

What do I think about the scalability of the solution?

Since I am using the cloud, I am not in a position to comment on the solution's scalability. 

How are customer service and technical support?

The solution's technical support is very good.

How was the initial setup?

The initial setup of G Suite Enterprise is easy.

While I cannot recall exactly how long the full deployment took us, I believe we are talking about two or three months. During this period we needed to migrate from Microsoft to Google, after which we had some work to tend to. 

What other advice do I have?

There are around 4,000 people using the solution in our organization.

My advice to others is to not give up, since the starter form changed and they'll be off work.

I rate G Suite Enterprise as a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1703796 - PeerSpot reviewer
Specialist in IT Security at a computer software company with 1,001-5,000 employees
Real User
Reliable, scalable, and simple to implement
Pros and Cons
  • "I have found the solution to be pretty stable."
  • "There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern."

What is our primary use case?

We primarily use the solution for work and also for the MDM BYOD control.

What is most valuable?

We're currently still testing the solution. It's very early in the process.

I'm also aware of Microsoft's MDM. When compared with Google, they are both pretty much the same, and not too different.

The initial setup is easy.

The scalability is good.

I have found the solution to be pretty stable.

What needs improvement?

We mostly needed G Suite for the data to implement the BYOD policy. We're still in the process. Once everything is implemented, my understanding is that it will work well for us, however, it's still very early in the process. Right now, we're still in the testing phase.

We'll need to have more control of the data lake once we have the BYOD policy in place. We need more control in terms of DLP going forward. This solution doesn't seem to really cover that functionality.

There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern.

There may be some usability issues within the browser.

For how long have I used the solution?

We have not begun using it yet, however, we have the license. We have the license for testing. We've used the solution for about two months in a testing capacity.

What do I think about the stability of the solution?

To be fair, I only tested Google G Suite and have not compared it to another provider vendor.

That said, the enterprise edition is quite stable compared with simply using Google on the browser to read the email. I find it's not easy to read on the browser.

What do I think about the scalability of the solution?

The scalability on offer has been fine and it seems to be able to expand quite well.

How are customer service and support?

I've never been in touch with technical support. Therefore, I cannot speak to how helpful they are, or how quickly they respond to questions.

How was the initial setup?

We have found the implementation process to be straightforward. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

I'm on the security team. I can't speak to the exact licensing costs. It's not a part of the product I deal with directly. 

Which other solutions did I evaluate?

We did look at different options.

In Thailand, you need to have control the BYOD. That's why we tried to find a solution that addresses this. Our organization already was using the Google G Suite and we decided to move to Enterprise.

What other advice do I have?

I'm not the direct implementer of the product. I just looked into the features inside, however, I did not directly set up G-Suite and therefore I can't be sure if it's a cloud-based deployment.

We are just customers and end-users. We don't have a partnership with Google.

I'd rate the solution at an eight out of ten. When I compare it to the Microsoft offering, it's pretty good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1357926 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Real User
Ability to co-edit and collaborate is a time saver; tool sharing within the one facility is lacking
Pros and Cons
  • "Ability to co-edit and collaborate on content."
  • "Not all tools are available in the one facility."

What is our primary use case?

Our primary use case for this solution is collaboration but we also use it for email and the calendar. We deal with medium and large size companies. We're partners with G Suite and I'm an IT cloud manager. 

How has it helped my organization?

G Suite has saved the company a lot of time. There's no longer any need to download files, everything can be edited online. 

What is most valuable?

The valuable features of this solution include content co-editing, content collaboration, email searching, and calendar sharing. 

What needs improvement?

I would ideally like to see a common space in the product where all the tools are shared within the same facility, something similar to Microsoft Teams, where all solutions are provided in one site. That would be a major improvement and an additional feature that would improve the product. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

The stability is good and it permits collaboration, but I think in the last couple of years it hasn't been as good as the Microsoft solution. 

What do I think about the scalability of the solution?

This is a super scalable solution. When you grow, it grows with you. We have almost 3,000 users in our company. 

How are customer service and technical support?

I've had good experience with technical support. 

Which solution did I use previously and why did I switch?

We didn't previously use anything else. The migration to G Suite came from the move from on-premises to cloud, from Lotus Notes to G Suite.

How was the initial setup?

The initial setup of this product is very straightforward. Deployment time depends on the number of users because the administration is different if you're implementing for a large company. We have implemented in our own company as well as for our customers. It took three months to have it perfectly fine-tuned for our company including the migration from Lotus Notes. We are integrators so we did it ourselves. We used four people to assist and they now deal with maintenance if it's required. We have IT engineers, two administrators and two other IT engineers and consultants.

What other advice do I have?

I would recommend any company carry out a good profiling of the people who are going to be migrated to the solution, and to implement a good change management adoption in order to have everyone on board. If you do this you have satisfied users and they are the ones who are going to rely on the tool and get all the advantages the tool provides.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Software Tester at a tech consulting company with 11-50 employees
Real User
Top 20
Google Apps for Business: Useful for When Your business is Already Running

What is our primary use case?

The use case is a small business in the process of developing a content strategy for a website. A common user that is me already has a Google account, searched online for Google Apps for Business, and then decided to take advantage of the variety of resources available for the G Suite. 

How has it helped my organization?

I have no nonprofit organization, so it has not improved anything. However, the extra space in Drive is a potential improvement in user experience because most of the people in our organization are using either a Dropbox or Drive space.

What is most valuable?

Since my goal was to extend my analysis, I found the additional Drive and Gmail storage to be very valuable. Next is the interroperability with Microsoft Outlook, which is a feature also used with Hotmail. I figured the 24/7 phone and email support was a must, too for a new business/startup.

What needs improvement?

The Outlook integration or plug-in for current outlook clients is a huge area for improvement. Calendar, contact, all that can be synched needs to be managed too.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No, not really. But it was rather extra work to configure the IMAP or POP on a smartphone.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: I would say that the customer service responded. There was a really fast email response and there were links to educational materials in relation to deployment. Technical Support: Prompt and fixed.

Which solution did I use previously and why did I switch?

No, I did not use a different solution.

How was the initial setup?

The initial setup is complex. It involved browsing, knowledge of IMAP and POP, and the two-step verification was in place, and then I had to consult with the smartphone provider before I access the Google Apps for Business.

What about the implementation team?

I did not implement through a vendor team. 

What was our ROI?

I wanted to see if it would help make better use of my Google+ pages for business. I wanted everything to appear seamlessly, and effortlessly painless.

What's my experience with pricing, setup cost, and licensing?

The average day-to-day cost is a little bit extra storage capacity for the browsing on my smartphone, which I normally don't use for the specific tasks.

Which other solutions did I evaluate?

I looked at cloud.google.com, and then I also took another look at blog hosting that provides email and website hosting.

What other advice do I have?

I think the on-boarding could be made more efficient, but that doesn't mean more time.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Matt Dale - PeerSpot reviewer
Matt DaleIT Director at a tech services company
Real User

Great Article

Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.