We have a team of eight people and everyone is using G Suite whether for collaboration, storing files, Google Word, or using Sheets to Slides, it's all on G Suite. 99.95% of our work revolves around it. It's mainly for office related work and collaborations, that's our primary use case. We're a customer of G Suite and I'm the founder and M.D. of our company.
Founder & MD at Coequal Associates Private Limited
In constant use for office related work and collaborative meetings; very secure and user friendly
Pros and Cons
- "It's a secure solution that enables you to choose those you wish to share with."
- "Less customizations than there used to be."
What is our primary use case?
How has it helped my organization?
It helped us a lot of working together on single artifacts. Since we are in consulting there are lot of documents we build so now we don't have to send documents, we work on the same document with a lot better version control.
Google meet has helped us a lot as well, we do all our customer / internal meetings over google meet. Majority of our workforce is either onsite or working remotely.
What is most valuable?
This product is quite secure in that I can choose the people whom I want to share with, and it's not automatically available to everyone. It's also very user friendly. We started using Gmail and other Google applications almost 12 years ago, so it was quite easy for us to blend in the entire collaboration suite. They're the two major reasons we chose to use Google Suite.
What needs improvement?
There are quite a few things missing in G Suite. It can create a barrier to some features so that for a particular presentation we might have to move to Microsoft PowerPoint for a presentation. Also, some years ago, the Google Sites were very customizable but now they've become a bit compact, and we don't have the same number of plugins and customizations available. Those are two issues we face.
For additional features, we currently face a problem with the lack of a remote desktop option. It means that if we're collaborating, I cannot access your desktop the way it can be done with Skype or Microsoft Teams. It's a feature that's used regularly and that's important to all of us and should be something they include in the next release.
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Google Workspace
October 2024
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For how long have I used the solution?
We've been using this solution for the past two years.
What do I think about the stability of the solution?
This is a stable solution. The only issues are when moving to a new framework, there can be hiccups but we haven't had any outages.
What do I think about the scalability of the solution?
Anna: Okay, perfect. And if we're talking about scalability, have you tried to scale it?
In our own organization we've implemented for 10 people but we have implemented to 100 in other companies. The scalability really doesn't have a limit. So, if you go for the G Suite, it's a highly scalable solution. I know companies with 400 employees that are using G Suite without a problem.
How are customer service and support?
I've contacted technical support once in the last 2 year because of a misconfiguration on our side, and they were able to sort it out. Unfortunately, in India there's no direct support network, so we have to raise a request over email or in the portal and they connect us to Malaysia or somewhere.
How was the initial setup?
If you follow the implementation process step by step, there is almost no chance that you will run into a problem. We are an IT service and solutions company and we did the configuration ourselves without using any external party and it was very simple and intuitive. You just follow the instructions step by step. Deployment takes maybe an hour and it doesn't change, whether you have 10 users or 400 users. There is no maintenance required for this solution.
What's my experience with pricing, setup cost, and licensing?
I believe we pay approximately 2500 Rupees monthly for our users. There are no additional costs.
What other advice do I have?
Individuals need to explore the options based on their business needs. G Suite has building forms, online forms, reports, everything like that. It's just a matter of exploring it and understanding your requirements.
I would rate this solution an eight out of 10. It still requirements some improvements in order to catch up to Microsoft.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director Of Information Technology at a tech services company with 201-500 employees
Makes it a whole lot easier to virtually have everybody in one room at the same time
Pros and Cons
- "It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time."
- "Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel."
What is our primary use case?
We use it as our main email system, so everybody is on that email as a platform. We use it for collaboration, using their tools for Google Meet or Google Hangouts. We use it for their tools that are similar to office tools. They have a spreadsheet, they have what you would see in Office, and they have similar tools to that. I'm able to do a Word documentation or editor, and spreadsheets. We use it for meetings, so it is our counterpoint to an office type of thing.
How has it helped my organization?
It's certainly easier to meet. We have offices around the world and the ability to have a company meeting on Google Meet platform makes it a whole lot easier to actually have everybody virtually in one room at the same time.
What is most valuable?
The email and the meeting piece of it for the collaboration tools are the most valuable features.
What needs improvement?
Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel.
They should incorporate some of the formulas, the ability to pivot tables. For our finance team, anything that requires higher cap calculation or data analytics isn't as good in Sheets as it is in their counterpart tools.
For how long have I used the solution?
My company has used G Suite for over four years.
What do I think about the stability of the solution?
It's stable, lots of people use it. It works well for what we use it for.
What do I think about the scalability of the solution?
We've just signed a contract to use it for the next three years, so we know we're going to use it for that length of time, even as the company continues to grow.
We probably have about 600 users and they vary roles between our executive users, the different departments, HR, finance, sales, marketing, and customer service. We use that same tool in our print facility. So we have fewer technical people that do manufacturing operations on the shop floor.
We plan to increase usage in headcount. I don't know that they offer something that we don't use. They sell add ons or third party products and we use some of them, but it's just continued use as we expand people.
How are customer service and technical support?
Their technical support is good. When we have a question, they're pretty quick when answering.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
It's about $8.30 up a user per month. If you want to do archiving, things of that nature, there're additional costs for storage, if you upgrade particular users. So some users may have more storage and there are additional licensing costs for that. It depends on how much more they go beyond normal storage.
What other advice do I have?
If you need basic functionality in a very mobile or dispersed workforce, it works great. When we didn't use Enterprise, it became time-consuming and complicated to manage. Sometimes you step up a tier just to be able to manage it more effectively.
I would rate it an eight out of ten. I think it's a good, solid product for basic functionality. It's easy to roll out, it's easy to use in a very distributed workforce until you get to the level where you need very specific things, it's great. Once you get to that, I need some specific functionality like in Excel, it doesn't offer that kind of advanced feature set. So it's the only reason it wouldn't go higher and also because of some of the complications. But it doesn't have an advanced feature set.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Google Workspace
October 2024
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Professional Prospect List Building Service Provider, Email Sourcer, Virtual Assistant at Freelance
An enterprise workspace solution with adequate storage and easy email account creation
Pros and Cons
- "I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me."
- "I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair."
What is our primary use case?
I use G Suite Enterprise for email.
What is most valuable?
I think it is a great subscription for me. I think it is important, especially when making an internal email subscription. For example, I can easily create my colleague's email address, and we can use it. I benefited from G Suite. I am using the G Suite Drive, which provides 30GB of storage, and it is helping for me. I think it's better for me.
What needs improvement?
I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair.
For how long have I used the solution?
I have been using G Suite Enterprise for just one month.
What do I think about the stability of the solution?
G Suite Enterprise is stable.
How are customer service and technical support?
I am definitely satisfied with its technical support.
Which solution did I use previously and why did I switch?
Initially, I used Microsoft Outlook for almost six months. I used those subscriptions, but I cannot buy the Microsoft mailbox service. I tried to communicate with a Microsoft representative, and she tried many times over two hours, but she cannot install or buy my subscription. After that, she provided me with our local representative number. Unfortunately, I cannot reach those people. That's when I escaped Microsoft Outlook and moved to Google G Suite. I think G Suite features are better for me.
What other advice do I have?
On a scale from one to ten, I would give G Suite Enterprise an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director, Middle East, East India & SAARC at DMX Technologies
Stable, easy to use, and very quick to set up
Pros and Cons
- "The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive."
- "They could increase the number of third-party integrations on offer."
What is our primary use case?
The product itself has a host of tools that come with it. Basically, we use it for our online meetings - web-based meetings. We use Google Meet for them. For file storage, we are using Google Drive. For any surveys or anything, again, there are capabilities. We are using the product for Gmail - their email service.
What is most valuable?
The solution has a host of features. There are so many, we are not using all of them. However, quite a few of them, including Drive, Sheets, Docs, Gmail, Meet, Calendar, and so on are extremely valuable to us.
The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive.
The solution is very stable.
The scalability is very good.
The product is on the cloud. It's plug-and-play. There isn't a long, drawn-out setup process.
What needs improvement?
The pricing of the solution could be better. Maybe they can get some special pricing for it. They have something called a Business Starter, but maybe they can look at still slightly more optimized pricing for the other companies as well.
They could increase the number of third-party integrations on offer.
I don't see any technical challenges or features that are lacking. More or less, they have everything we need.
For how long have I used the solution?
We've been using the solution for about a year or so now. It hasn't been too long.
What do I think about the stability of the solution?
We've found the solution to be very stable. We haven't faced any bugs or glitches. It doesn't crash or freeze. It's given us no issues at all so far. It's reliable.
What do I think about the scalability of the solution?
The solution can scale. If a company needs to expand, it can do so with relative ease.
We have about 50 users on the solution at this time.
We do pan to continue to use it, and to increase usage in the future.
How are customer service and technical support?
We did not require the assistance of technical support, and therefore I cannot speak to their level of service. We only really had two issues, and we simply used Google to find the answers we needed. Technical support was not required. Therefore, I can't speak to their level of knowledge or responsiveness.
How was the initial setup?
The solution is on the cloud. It's kind of a plug-and-play solution. We just got a license or subscription. It gave us access to so many users. There are no hassles at all for the installation and configuration. They make it very simple.
It hardly takes more than a few minutes. The deployment is very fast.
You only need one person to handle the deployment process. It requires a very minimal amount of staff.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit high. They should offer more licenses that could appeal to a wider variety of companies.
We currently have a yearly subscription which we pay.
What other advice do I have?
We are using the latest version of the solution currently.
I'd recommend this solution to other users or companies. It's very user-friendly and easy to adopt.
I'd rate the product at a perfect ten out of ten. For a company our size, it gives us everything we require. It's great.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at a analyst firm with 201-500 employees
Email communication that is easy to use and is always ahead of this competition
Pros and Cons
- "The most valuable feature is that it is simple to use."
- "The price could be reduced."
What is our primary use case?
The primary use case is for communications, through email.
What is most valuable?
The most valuable feature is that it is simple to use.
Everybody tries to emulate Google. I would say that they are leaders in the area of email.
It's a rolling release, it's always changing.
What needs improvement?
The price could be reduced.
For how long have I used the solution?
I have been using G Suite Enterprise for approximately two years.
What other advice do I have?
They are always ahead of the competition, there is not much to improve as long as they keep maintaining the same momentum.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Partner / Owner Executive at a tech services company with 11-50 employees
Centralized, versatile solution with excellent integrations and security
Pros and Cons
- "We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
- "I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
What is our primary use case?
I use this solution in a variety of different cases i.e. emailing, audio and video conferencing, sharing files, etc.
How has it helped my organization?
The solution offers great integration and security, better than Microsoft in my opinion.
What is most valuable?
We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us.
What needs improvement?
I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross-file links that can be found in Excel.
For how long have I used the solution?
I have been using this solution for almost five years now.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution, we have some customers who install G Suite for thousands of users and have no had any issues.
How are customer service and support?
We have only needed to contact support twice over the last five years and have no complaints with them.
Which solution did I use previously and why did I switch?
We were originally using Microsoft but we switched for security reasons. We faced many spam attacks on the Microsoft platform and Google offered spam filters which were attractive to us so we decided to migrate everything there.
Overall, Google beats Microsoft on the price, performance, and security features.
How was the initial setup?
The initial setup was straightforward and took just a couple of days to deploy within the whole company.
What about the implementation team?
We implemented the solution ourselves.
What was our ROI?
We have seen high ROI.
What's my experience with pricing, setup cost, and licensing?
The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our localhost and/or other hosting companies that are available on the market, but it is worth it.
What other advice do I have?
I would highly recommend this solution, it is a no-brainer that this is one of the best cloud platforms available. The only reason you should not go with G Suite is if you have some strict regulations to keep everything on your local devices or within your local network.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Partner, Cloud Expert at GoCloud
Provides great opportunities for collaboration and streamlining our business
Pros and Cons
- "Extremely reliable, providing great collaboration features."
- "There is some redundancy in the functionality between certain modules."
What is our primary use case?
This solution is our primary tool for communication and collaboration within the company. We use it for everything possible. We are partners with Google and I'm a cloud expert and company partner.
How has it helped my organization?
This product has improved our organization in many ways, whether it's in terms of quick access to information from any place and the fact that it's more than just email. In the work environment I can quickly collaborate with others on urgent matters. Problems are addressed more quickly and content is created and approved in less time, providing quick and easy access to information.
What is most valuable?
It's difficult to name a single valuable feature, but I like that it simply works and is reliable. I like the philosophy of the product.
What needs improvement?
G Suite has improved but there's still some redundancy in the functionality between certain modules. The general Q and A's are different from the Q and A's in Google presentations and Google slides. I think the three could be unified into a single function rather than three different functions. For additional features, I'd like to see some project management area tools, workflow tools around document management, that kind of thing.
For how long have I used the solution?
I've been using this solution for over 10 years.
What do I think about the stability of the solution?
The solution is absolutely reliable and stable.
What do I think about the scalability of the solution?
Scalability is excellent - the product is a public cloud product so by definition it's scalable. We're not a big company, we have close to 20 users and they are in all roles, whether it's sales, marketing, professional services or administration.
How are customer service and technical support?
As partners, I think the technical support offered is good. From Google's perspective, I think it could be improved. There is quality lacking in their support. The solution works very well and there are rarely any technical issues and that could be the reason that their first line of support is not great. I think it's similar with other vendors so it seems to be the industry average.
How was the initial setup?
The initial setup is very straightforward.
What's my experience with pricing, setup cost, and licensing?
There are different licensing packages available so you can choose what suits you. The price is relatively low, it's reasonable.
What other advice do I have?
Compared to anything else, this solution is absolutely the best.
I rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Works
Provides for real-time and secure collaboration with coworkers
Pros and Cons
- "G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."
- "Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word."
What is our primary use case?
The main reason I use this platform is to share ideas with my coworkers in a safe way and in real time. G Suite is a platform that unifies what the office requires. Email, calculator, and calendar, among others. It is also easy to implement and its performance is excellent.
How has it helped my organization?
Our experience with this product has been excellent. G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.
What is most valuable?
All the G Suite tools are in the highly secure and highly available Google infrastructure, and no hardware or software is required. The platform requires only minimal administration. In addition, G Suite applications are simple, and you can download browser add-ons for most tasks that are not compatible internally with Google Docs, Sheets, or Slides.
What needs improvement?
Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.
For how long have I used the solution?
Three years approximately.
How are customer service and technical support?
Technical support for this solution is excellent.
What other advice do I have?
I am completely satisfied with G Suite. It has a powerful set of messaging and collaboration tools comprising a range of applications. The components that I use most are its Slides presentation application, the Sheets spreadsheet editor, the Docs word processor, and the file storage platform, Drive.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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