We use G Suite Enterprise as a productivity tool. It's used to make spreadsheets, and we use Google Docs for text editing.
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
A low cost, stable productivity tool for startups
Pros and Cons
- "The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."
- "I found that there is no desktop application for this solution, and that's a major fault of this application."
What is our primary use case?
What is most valuable?
It's a cloud-based solution. As it's a Google service, it integrates well with Google. So that is a benefit of using this application.
The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it.
It is a stable solution as well. It's low in cost and is a good solution for startups.
What needs improvement?
I found that there is no desktop application for this solution, and that's a major fault of this application. I think it would be good if Google can enhance the desktop application for it.
Also, it's a little bit slow because it's a web application and not a desktop application. The performance is not that great as compared to Office 365.
For how long have I used the solution?
I have used it for three years.
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November 2024
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What do I think about the stability of the solution?
It's a pretty stable product, and I haven't encountered any issues apart from the slight slowness of the product.
What do I think about the scalability of the solution?
We have around 150 users, which is the total strength of the organization.
What's my experience with pricing, setup cost, and licensing?
I have an annual license cost.
What other advice do I have?
G Suite Enterprise is a good option for startups. It's low in cost as compared to Office 365, and there is no difference. They are almost equal to each other if we keep performance aside, and it's a stable product. So, I recommend this product for startups and would rate it at eight on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director, Middle East, East India & SAARC at DMX Technologies
Stable, easy to use, and very quick to set up
Pros and Cons
- "The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive."
- "They could increase the number of third-party integrations on offer."
What is our primary use case?
The product itself has a host of tools that come with it. Basically, we use it for our online meetings - web-based meetings. We use Google Meet for them. For file storage, we are using Google Drive. For any surveys or anything, again, there are capabilities. We are using the product for Gmail - their email service.
What is most valuable?
The solution has a host of features. There are so many, we are not using all of them. However, quite a few of them, including Drive, Sheets, Docs, Gmail, Meet, Calendar, and so on are extremely valuable to us.
The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive.
The solution is very stable.
The scalability is very good.
The product is on the cloud. It's plug-and-play. There isn't a long, drawn-out setup process.
What needs improvement?
The pricing of the solution could be better. Maybe they can get some special pricing for it. They have something called a Business Starter, but maybe they can look at still slightly more optimized pricing for the other companies as well.
They could increase the number of third-party integrations on offer.
I don't see any technical challenges or features that are lacking. More or less, they have everything we need.
For how long have I used the solution?
We've been using the solution for about a year or so now. It hasn't been too long.
What do I think about the stability of the solution?
We've found the solution to be very stable. We haven't faced any bugs or glitches. It doesn't crash or freeze. It's given us no issues at all so far. It's reliable.
What do I think about the scalability of the solution?
The solution can scale. If a company needs to expand, it can do so with relative ease.
We have about 50 users on the solution at this time.
We do pan to continue to use it, and to increase usage in the future.
How are customer service and technical support?
We did not require the assistance of technical support, and therefore I cannot speak to their level of service. We only really had two issues, and we simply used Google to find the answers we needed. Technical support was not required. Therefore, I can't speak to their level of knowledge or responsiveness.
How was the initial setup?
The solution is on the cloud. It's kind of a plug-and-play solution. We just got a license or subscription. It gave us access to so many users. There are no hassles at all for the installation and configuration. They make it very simple.
It hardly takes more than a few minutes. The deployment is very fast.
You only need one person to handle the deployment process. It requires a very minimal amount of staff.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit high. They should offer more licenses that could appeal to a wider variety of companies.
We currently have a yearly subscription which we pay.
What other advice do I have?
We are using the latest version of the solution currently.
I'd recommend this solution to other users or companies. It's very user-friendly and easy to adopt.
I'd rate the product at a perfect ten out of ten. For a company our size, it gives us everything we require. It's great.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Google Workspace
November 2024
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
IT Director at a analyst firm with 201-500 employees
Email communication that is easy to use and is always ahead of this competition
Pros and Cons
- "The most valuable feature is that it is simple to use."
- "The price could be reduced."
What is our primary use case?
The primary use case is for communications, through email.
What is most valuable?
The most valuable feature is that it is simple to use.
Everybody tries to emulate Google. I would say that they are leaders in the area of email.
It's a rolling release, it's always changing.
What needs improvement?
The price could be reduced.
For how long have I used the solution?
I have been using G Suite Enterprise for approximately two years.
What other advice do I have?
They are always ahead of the competition, there is not much to improve as long as they keep maintaining the same momentum.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Partner / Owner Executive at a tech services company with 11-50 employees
Centralized, versatile solution with excellent integrations and security
Pros and Cons
- "We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us."
- "I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
What is our primary use case?
I use this solution in a variety of different cases i.e. emailing, audio and video conferencing, sharing files, etc.
How has it helped my organization?
The solution offers great integration and security, better than Microsoft in my opinion.
What is most valuable?
We value the collaboration levels that are offered. Having everything integrated in a single platform is a dream come true for us.
What needs improvement?
I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross-file links that can be found in Excel.
For how long have I used the solution?
I have been using this solution for almost five years now.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution, we have some customers who install G Suite for thousands of users and have no had any issues.
How are customer service and support?
We have only needed to contact support twice over the last five years and have no complaints with them.
Which solution did I use previously and why did I switch?
We were originally using Microsoft but we switched for security reasons. We faced many spam attacks on the Microsoft platform and Google offered spam filters which were attractive to us so we decided to migrate everything there.
Overall, Google beats Microsoft on the price, performance, and security features.
How was the initial setup?
The initial setup was straightforward and took just a couple of days to deploy within the whole company.
What about the implementation team?
We implemented the solution ourselves.
What was our ROI?
We have seen high ROI.
What's my experience with pricing, setup cost, and licensing?
The overall cost is very reasonable when considering all of the security features that you are receiving. It is a bit more expensive than our localhost and/or other hosting companies that are available on the market, but it is worth it.
What other advice do I have?
I would highly recommend this solution, it is a no-brainer that this is one of the best cloud platforms available. The only reason you should not go with G Suite is if you have some strict regulations to keep everything on your local devices or within your local network.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Partner, Cloud Expert at GoCloud
Provides great opportunities for collaboration and streamlining our business
Pros and Cons
- "Extremely reliable, providing great collaboration features."
- "There is some redundancy in the functionality between certain modules."
What is our primary use case?
This solution is our primary tool for communication and collaboration within the company. We use it for everything possible. We are partners with Google and I'm a cloud expert and company partner.
How has it helped my organization?
This product has improved our organization in many ways, whether it's in terms of quick access to information from any place and the fact that it's more than just email. In the work environment I can quickly collaborate with others on urgent matters. Problems are addressed more quickly and content is created and approved in less time, providing quick and easy access to information.
What is most valuable?
It's difficult to name a single valuable feature, but I like that it simply works and is reliable. I like the philosophy of the product.
What needs improvement?
G Suite has improved but there's still some redundancy in the functionality between certain modules. The general Q and A's are different from the Q and A's in Google presentations and Google slides. I think the three could be unified into a single function rather than three different functions. For additional features, I'd like to see some project management area tools, workflow tools around document management, that kind of thing.
For how long have I used the solution?
I've been using this solution for over 10 years.
What do I think about the stability of the solution?
The solution is absolutely reliable and stable.
What do I think about the scalability of the solution?
Scalability is excellent - the product is a public cloud product so by definition it's scalable. We're not a big company, we have close to 20 users and they are in all roles, whether it's sales, marketing, professional services or administration.
How are customer service and technical support?
As partners, I think the technical support offered is good. From Google's perspective, I think it could be improved. There is quality lacking in their support. The solution works very well and there are rarely any technical issues and that could be the reason that their first line of support is not great. I think it's similar with other vendors so it seems to be the industry average.
How was the initial setup?
The initial setup is very straightforward.
What's my experience with pricing, setup cost, and licensing?
There are different licensing packages available so you can choose what suits you. The price is relatively low, it's reasonable.
What other advice do I have?
Compared to anything else, this solution is absolutely the best.
I rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Works
Provides for real-time and secure collaboration with coworkers
Pros and Cons
- "G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs."
- "Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word."
What is our primary use case?
The main reason I use this platform is to share ideas with my coworkers in a safe way and in real time. G Suite is a platform that unifies what the office requires. Email, calculator, and calendar, among others. It is also easy to implement and its performance is excellent.
How has it helped my organization?
Our experience with this product has been excellent. G Suite is a powerful suite of tools for messaging and collaboration that has met the fundamental needs of my company, both increasing productivity and reducing costs.
What is most valuable?
All the G Suite tools are in the highly secure and highly available Google infrastructure, and no hardware or software is required. The platform requires only minimal administration. In addition, G Suite applications are simple, and you can download browser add-ons for most tasks that are not compatible internally with Google Docs, Sheets, or Slides.
What needs improvement?
Despite being an excellent platform, I would very much like Google Docs to be more compatible with Microsoft Word.
For how long have I used the solution?
Three years approximately.
How are customer service and technical support?
Technical support for this solution is excellent.
What other advice do I have?
I am completely satisfied with G Suite. It has a powerful set of messaging and collaboration tools comprising a range of applications. The components that I use most are its Slides presentation application, the Sheets spreadsheet editor, the Docs word processor, and the file storage platform, Drive.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Director at a non-profit with 1-10 employees
A very open and easy to use solution; good stability
Pros and Cons
- "It's more open than Microsoft and easy to use."
- "Scalability is not as good as we would like."
What is our primary use case?
I'm the company technical director and we are customers of G Suite.
What is most valuable?
I like G Suite, it's more open than Microsoft and easy to use.
What needs improvement?
The solution doesn't work so well if we put a lot of data on it. I would also like to see G Suite catch up with the Microsoft Excel functionality, it would be useful for us.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Scalability could be improved, we sometimes have issues when there is a lot of data. We have around 50 G Suite users in the company.
How was the initial setup?
The initial setup is easy and straightforward.
What other advice do I have?
I recommend this solution and rate it eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at a computer software company with 51-200 employees
A scalable and stable collaborative solution with an easy setup
Pros and Cons
- "The solution helps us to collaborate."
- "It would be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video."
What is our primary use case?
We do not make use of the software Enterprise, but only of the basic edition, such as Gmail and Google Docs.
What is most valuable?
The solution helps us to collaborate. We can work and share files with our team. We also use Google Meet.
What needs improvement?
The permission and control should be addressed. It would also be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video.
It would be great if we could develop our own application by our site.
For how long have I used the solution?
I have been using G Suite Enterprise for around two or three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have rarely had occasion to make use of technical support, although we have had to do so for other Google products, such as Google app, in which case we found it to be quite good. Mainly, we handle the support on our own.
How was the initial setup?
The initial setup was simple.
What about the implementation team?
We were capable of implementing on our own.
The solution requires of use some maintenance.
What's my experience with pricing, setup cost, and licensing?
We just use the solution along with another software.
What other advice do I have?
There are around 200 users making use of the solution in our organization. We provide commentary and sell the solution to our clients.
I rate G Suite Enterprises as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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