Google Workspace Reviews

I use it for various aspects of my business (scheduling/calendar, email, etc.).

The two best aspects of the solution for me are the calendar and the email (Gmail).

In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail.

If I were to think about what could be improved for G Suite for business, if you're talking about automated processes or that kind of functionality, that would be great. If there were pre-programmable items, I think that would be very helpful for me. For instance, there's a lot of steps that I take to line up an agreement. I get a signed agreement, I scan it, it goes onto my computer (which is OneDrive), and then I need to open my email and email my administrator. 

That's a pretty repetitive task. If it is easier to create automated-type items or templated forms, that would be fantastic. 

The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort.

There needs to be more intuitive support on offer. I want to integrate more features into my business to get more use out of the solution without having to take hours and hours of time that I just don't have. How to integrate what and where requires research. I don't want to research how to work the solution. I want it to be clear about what it is I can build out and how to do it quickly.

If there was a better way to integrate the solution into all of my other devices, like my phone, I'd be happier with it. I'm using a Microsoft Surface Pro 3 device. If there was a way for all of this to be vertically integrated with Chat, Hangouts, and all the different items associated with the solution, where it would be in one place rather than all over, that would probably make it easier, and make it feel more integrated.

I also do not like how Google tracks every email I send.

With Google, I used to have to log in and pull it up and do everything on a webpage. I just find it much easier to work right off the desktop rather than on a web page, which is why I prefer the Microsoft Office suite.

In terms of using the solution personally for my business, I have been using it for three years.

I've found the stability to be not that great. The reason is that I've had opportunities early on where, instead of using OneDrive and my Microsoft account, I was going to move everything over to my Google Drive, but I got to a place where it would start blinking and flash, and I couldn't pull a document. I couldn't access my G Drive. It was just acting weird. For a while, it would freeze up and it wouldn't do anything.

I haven't had the issue lately. It was a problem which led me to stay with Microsoft. Right now I'm using Microsoft Outlook as my primary platform when I'm sitting at my desktop. It also seems to syncs with Google. 

I can't comment on the effectiveness of scaling the solution because I haven't really tried to scale it that much.

I've got an admin person that does a little bit for me, however, I mostly just use the email functionality.

My main thing that I do is sales and marketing. I'm not an IT guy, and I don't want to be an IT guy. If I have to go in and I have to figure it out for myself, then I'm not going to take that time to do it. I'll continue doing what I'm doing, which is to focus on revenue-generating activities. G Suite does not make it easy for a one-person business to go in and figure this stuff out and make it easy.

I do not find their support to be very useful.

They try to send you to a tutorial of some sort and these tutorials are not that intuitive for what I would call a lay person like me. There is no real service where you can get on the phone with an individual to walk you through it. It's pretty much self-discovery.

I don't have time to do that. If I have a problem, I need to solve it now and the way they have their support set up, what should take five minutes takes two hours because it takes an hour and 55 minutes to find what you need and it takes five minutes to fix it.

I went into G Suite, and signed up. I got a little help from my web developer, but I pretty much, I did it myself.

Once you are signed up, the one thing I don't like about Google is if you try to find any information, it is not really laid out that well. I've had some problems and I have spent hours trying to get it fixed. And when I finally find the answer, it's like, well, that wasn't that difficult, but it's really not easy to find stuff on Google. And I find their support to be lacking.

I handled the implementation myself.

I'm just a customer. 

I'm not sure of the version I'm currently using. I just use the business G Suite. I believe it's always the latest version that's available.

The only thing I use in G Suite is Gmail, Drive and the Calendar and that's about it. I'm not really using Google Ads. I do a little bit of YouTube stuff, but I'm fixing to convert that into putting the videos on my website. I just recently also used Google Voice.

In terms of advice to other companies, I'd caution that it's very difficult to use effectively. Users need to really make sure they're going to have to be able to vertically integrate it. If you're using Microsoft Office and Google together, you might want to just consider how to stay within the Microsoft Office platform. If you're going to use Google, you need to consider how you integrate that entirely inside your business.

I would rate the solution five out of ten.

There's a lot of opportunity in Google, however, their biggest two problems are that they don't do a very good job of protecting the privacy of the individual that's using G Suite, and it needs to be more intuitive and easier to implement.

I deployed this for a public administration with two hundred accounts. They were replacing Office 365 with this solution because of the price.

The features that I like the most are the centralized contacts, labels, the way that you can use Gmail from the web browser directly, and the accessibility from Chrome. 

Gmail has been made for Chrome. When you have Chrome, you don't have to add mail software.

There is a feature that people don't use a lot, and that is the multi-factor authentication. MultiPass Fido Security keys were the first to propose this built-in feature, but if you are using Microsoft, for a single sign-on authentication, you have to purchase another product like Okta to get a single sign-on and high-security authentication. 

G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product.

Compared to Office 365, you lose many functionalities. For Example, G Suites cannot share contacts between users.

With Office, particularly with Outlook, people are not using labels but folders. They tend to create folders in folders, and this fails the mailbox migration.

When migrating, we were using iMac migration and people were using special characters in their subfolders. If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning.

There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration. There should be some kind of warning, notification, or awareness regarding bad practices.

There should be a check of the account that you have to migrate that tells you if the Unicode Encoding of the subfolders is valid, and that bad names won't work.

To find the webpage information regarding the migration with email servers, you have to search the website documentation to locate it. This information should be on the front page.

When you migrate with Gmail, there is a lot of information with different functions of what we lost and what we will get. Office or iMaps and several other service line products are displayed as part of it. This section is large and should be in the frontline of the documentation.

In the search, whenever you type migration with Gmail or G Suite, it should be on the first page.

In the next release, personal contact sharing should be included. With Google, you can share documentation, presentation links, almost everything, but not contacts.

I have been familiar with this solution for four years.

I am not a user but an administrator of this product.

This solution is stable.

This solution is scalable.

I contacted technical support regarding the issue that I was having with sub-folders and special characters in file names. They helped resolve the issues. I like the support.

They are precise.

At one time when I had a mail server to migrate, I called Microsoft support and I spent several hours performing tests with the support team. In the end, the technician told me that I was correct, that there was an error in the official Microsoft documentation, and closed the case. My migration had an issue and the only answer that I received from Microsoft was that the documentation had errors.

When you are calling Google support, they have no issues in their documentation. If a function doesn't exist, they just sent you an email with the documentation.

The G Suite documentation is not complex, you don't have issues, but with Microsoft, there are many, an insane amount.

You document all of the migration stages, and there are many ways to do it, so your documentation should reflect that accurately to avoid finding issues when you are halfway through the migration.

I don't have the same issues with Google support and the documentation as I had with Microsoft support and documentation.

The complexity of the initial setup depends on the person. For me, it was easy and straightforward because of my experience. I have been using mail servers for almost twenty years.

It is easy for people who have set up mail servers at the start of the internet.

I deployed this solution for two hundred people with the assistance of some program users. There were at least two full days of preparation and two presentation meetings. 

After two days of implementation and stopped production, which was done during the weekend, it took one week to fix issues for users.

Many people don't understand that when you are migrating to a company, you don't need to use software for mail, and you don't need to have software to open Gmail. It's the main feature.

For me, this solution and the setup is easy, but for some people who do not have the experience, they see features and don't know what they are used for.

For the Cloud, people are using Active Directory or Outlook, but they should also consider Gmail.

As an administrator, you don't have to manage mail software and local mail storage.

When people are using Office 365 Suites online and they come from Outlook to the online version, they don't like it.

Gmail is made specifically to be used through a web browser. For some people, it's a con, but for me, it's a pro.

In France, many people are using old products and they have to use Microsoft Office, but for new companies, they are using new online modern software. When I meet with some of these companies, I push them toward using G Suite and Gmail.

Microsoft was the top in IT, and they were beaten by Okta with regards to the single sign-on, and Gmail could do a single-sign-on earlier than Microsoft.

I would recommend this product.

I would rate this solution a ten out of ten.

I mainly use G Suite for collaboration, online meetings, document sharing, and email.

G Suite's most valuable feature is document sharing.

Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet. 

I've been using G Suite Enterprise for about five years.

G Suite is very stable.

We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales.

The initial setup was straightforward.

We're seeing a good ROI as we use G Suite for many purposes.

G Suite is affordable.

We have about 200 people at our company using all aspects of G Suite, from Google Drive to Gmail.

Accessing G Suite is super flexible. You can use it wherever you are on any device. 

Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it.

Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer. 

I've been using G Suite for about three years.

G Suite is stable. It runs perfectly. Google has servers all over the world.

I rate G Suite nine out of 10. 

Email and suite of productivity tools for business users. It can be a good alternative to MS Office 365. A lots of add-ons available to add full CRM functionality and a variety of tools to help run your business.

• Fast to set up and easy to use for most users. 
• Mail and drive work well on mobile.
• Good performance, even on relatively slow connections; no local apps required. 
• Users can work anywhere with an internet connection. 
• Reduces IT spend, freeing up cash for other areas: sales, marketing, recruitment, etc.

• Great mail client with fast search and a lot of storage.
• Drive storage makes it easy to share documents and collaborate with co-workers and others outside the organisation.
• Google forms are great for questionnaires and surveys.
• Good integration with Android devices.

Some concerns over security, but there are moves to address this and provide admin tools to secure content and adhere to data protection regulations. 

G Suite is generally rock solid, but there are inherent risks with any cloud solutions. Internal hardware, networks, and communications are more likely to be points of failure than Google's own infrastructure.

G Suite is mostly used by SMEs, but with Google's infrastructure and new enterprise features, there is no reason why G Suite could not be adopted by the largest companies.

There are several online forums and a lot of support materials online. G Suite administrators on paid-for subscriptions get access to support by telephone, email, or chat. 

There can be some complication if migrating from other providers. A lot of online training materials are available and there are many independent vendors and consultancies that can help with it. 

Our in-house team is experienced in installing and configuring G Suite in a variety of scenarios. There are many reputable vendors who can provide setup, migration, training, and/or support depending on your requirements.

There are several areas where a G Suite implementation can reduce costs: lower license fees than some competing products, reduced hardware, and IT support costs. 

There are also other benefits that can provide a competitive advantage, e.g., improved productivity (with appropriate training), increased collaboration (with correct use of tools), flexible working - work from home or remote locations, easy to scale - fast onboarding of new employees, and ability to add and remove licenses, as required.

G Suite and Microsoft Office 365 offer products with similar functionality at several different price points. Zoho offer a more extensive range of products and attempts to provide all the applications required to run most small and medium-sized businesses. 

Careful consideration should be given to the different licensing options and provisions should be made for additional applications that may be required for your particular business. As with all cloud solutions, bandwidth is key and budget should include a provision of sufficient bandwidth to support the required number of users. Traffic management tools may be required for larger setups and should be included in any pricing calculations.

G Suite competes with Microsoft Office 365 and the Zoho suite of applications, which provides solutions for virtually all business activities including Sales, Marketing, HR/Recruiting, Accounts, Project Management, Customer Support, and more. Each has its own strengths and can be great solutions for different types and sizes of businesses.

G Suite can be an excellent solution for many organisations, but there are several factors to consider before implementing any cloud-based solutions. It is best to get expert advice before committing to any particular vendor's product suite. Whatever solution you decide on, make sure you invest in training to get the most from the products. There are no magic bullets, but well trained users will be your best business investment whatever applications you decide to use.

• Very easy to administer
• Most users find it easy to use
• It's free for many non profit organizations

It was much easier and cheaper for us than most email solutions as we didn’t have to worry about anything except setting up users.

People who are used to Outlook hate it but I’m not really sure what should be improved, as that is feedback that I got. I would love to see threading handled in a more “classic” inbox way. As far as I know, that’s everyone's biggest complaint about Gmail, and in most respects, Google Apps for Education email is just like Gmail.

I've used it for over two years.

No issues encountered.

It was extremely reliable.

No issues encountered.

It's non-existent.

There is a decent amount of information online about administering Google Apps, but more would be helpful.

Google Apps was the only email solution we used.

It was very simple.

We implemented it in-house.

If we hadn’t had this product, we wouldn’t have had email. I’m sure someone has figured out that email in a business actually has negative ROI, but we’re all going to keep using it anyway.

It was almost zero as we paid nothing for the licenses, and the setup cost was only a few hours of our time.

No we didn't as we were looking for a free and lightweight option, and Google Apps satisfied both.

If switching, practice with one unimportant mailbox first. If you’re starting afresh, just follow the instructions.

I mainly use it for sending emails and storing files on Google Drive. 

It's secure. It offers data security and user privacy. I use it for personal purposes.  

The interface is okay, and it's easy to use.

With the Internet of Things, a platform that integrates well with others would be even better.

I use it. 

It's stable, easy to use, and accessible even with a weak internet connection.

It is a scalable product. There are around 10 to 16 end users in my company.

We do have plans to increase the further usage. 

It's easy to deploy.

We have a technical person in my organization who handled it.

We pay on yearly basis. 

Overall, I would rate the solution an eight out of ten. I would recommend using the solution. 

We've been using Google Workspace mostly for emails. We've also been using it for collaboration purposes.

What I like most about Google Workspace is the Google Drive app because you can easily access it from anywhere and from any device. I also find the solution easy to use. It's user-friendly.

What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you.

An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail.

I've been using Google Workspace for more than five years now.

Google Workspace is a stable solution. There was only one instance when I couldn't access it, and the whole world couldn't access it as well, so overall, I find Google Workspace to be a very stable solution.

Google Workspace is a very scalable solution.

I didn't directly interact with the Google Workspace technical support team, but I'm not aware of any concerns about the support, so it's okay. At the moment, there's no problem with Google Workspace support.

Setting up and deploying Google Workspace is easy as it's done on the web. It's a simple process, and on a scale of one to five, with one being difficult and five being easy, I'm rating the setup and deployment of Google Workspace a five.

I can't recall the exact pricing per user for Google Workspace, but I know it's not that expensive. I'm in a mid-sized company that's able to maintain and afford Google Workspace, so it has competitive pricing, and I would rate its price as four out of five.

I used Microsoft as well, but I prefer Google Workspace because of its ease of use and accessibility.

My company has around one hundred fifty users of Google Workspace.

I'm rating Google Workspace eight out of ten.

My company is a customer of Google Workspace.