We use the tool for email and Google Drive.
Sales Director at CloudCompanions Technology Pvt. Ltd
A stable solution with features like email and Google Drive
Pros and Cons
- "We find Google Drive and mail useful for our services."
- "The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."
What is our primary use case?
What is most valuable?
We find Google Drive and mail useful for our services.
What needs improvement?
The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall.
For how long have I used the solution?
I have been using the tool for twenty years.
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January 2025
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What do I think about the stability of the solution?
The product is stable.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at Zeste Informatique
Built-in multifactor authentication for single sign-on with precise technical support and documentation
Pros and Cons
- "G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product."
- "If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning. There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration."
What is our primary use case?
I deployed this for a public administration with two hundred accounts. They were replacing Office 365 with this solution because of the price.
What is most valuable?
The features that I like the most are the centralized contacts, labels, the way that you can use Gmail from the web browser directly, and the accessibility from Chrome.
Gmail has been made for Chrome. When you have Chrome, you don't have to add mail software.
There is a feature that people don't use a lot, and that is the multi-factor authentication. MultiPass Fido Security keys were the first to propose this built-in feature, but if you are using Microsoft, for a single sign-on authentication, you have to purchase another product like Okta to get a single sign-on and high-security authentication.
G Suite and all of Google were the first to have a built-in multifactor authentication without needing to purchase another product.
What needs improvement?
Compared to Office 365, you lose many functionalities. For Example, G Suites cannot share contacts between users.
With Office, particularly with Outlook, people are not using labels but folders. They tend to create folders in folders, and this fails the mailbox migration.
When migrating, we were using iMac migration and people were using special characters in their subfolders. If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning.
There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration. There should be some kind of warning, notification, or awareness regarding bad practices.
There should be a check of the account that you have to migrate that tells you if the Unicode Encoding of the subfolders is valid, and that bad names won't work.
To find the webpage information regarding the migration with email servers, you have to search the website documentation to locate it. This information should be on the front page.
When you migrate with Gmail, there is a lot of information with different functions of what we lost and what we will get. Office or iMaps and several other service line products are displayed as part of it. This section is large and should be in the frontline of the documentation.
In the search, whenever you type migration with Gmail or G Suite, it should be on the first page.
In the next release, personal contact sharing should be included. With Google, you can share documentation, presentation links, almost everything, but not contacts.
For how long have I used the solution?
I have been familiar with this solution for four years.
I am not a user but an administrator of this product.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
I contacted technical support regarding the issue that I was having with sub-folders and special characters in file names. They helped resolve the issues. I like the support.
They are precise.
At one time when I had a mail server to migrate, I called Microsoft support and I spent several hours performing tests with the support team. In the end, the technician told me that I was correct, that there was an error in the official Microsoft documentation, and closed the case. My migration had an issue and the only answer that I received from Microsoft was that the documentation had errors.
When you are calling Google support, they have no issues in their documentation. If a function doesn't exist, they just sent you an email with the documentation.
The G Suite documentation is not complex, you don't have issues, but with Microsoft, there are many, an insane amount.
You document all of the migration stages, and there are many ways to do it, so your documentation should reflect that accurately to avoid finding issues when you are halfway through the migration.
I don't have the same issues with Google support and the documentation as I had with Microsoft support and documentation.
How was the initial setup?
The complexity of the initial setup depends on the person. For me, it was easy and straightforward because of my experience. I have been using mail servers for almost twenty years.
It is easy for people who have set up mail servers at the start of the internet.
What about the implementation team?
I deployed this solution for two hundred people with the assistance of some program users. There were at least two full days of preparation and two presentation meetings.
After two days of implementation and stopped production, which was done during the weekend, it took one week to fix issues for users.
What other advice do I have?
Many people don't understand that when you are migrating to a company, you don't need to use software for mail, and you don't need to have software to open Gmail. It's the main feature.
For me, this solution and the setup is easy, but for some people who do not have the experience, they see features and don't know what they are used for.
For the Cloud, people are using Active Directory or Outlook, but they should also consider Gmail.
As an administrator, you don't have to manage mail software and local mail storage.
When people are using Office 365 Suites online and they come from Outlook to the online version, they don't like it.
Gmail is made specifically to be used through a web browser. For some people, it's a con, but for me, it's a pro.
In France, many people are using old products and they have to use Microsoft Office, but for new companies, they are using new online modern software. When I meet with some of these companies, I push them toward using G Suite and Gmail.
Microsoft was the top in IT, and they were beaten by Okta with regards to the single sign-on, and Gmail could do a single-sign-on earlier than Microsoft.
I would recommend this product.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Google Workspace
January 2025
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832,138 professionals have used our research since 2012.
Sales representative at LizardFS
A platform that requires very little technical expertise to use
Pros and Cons
- "The solution is easy to use, and you don't need a lot of knowledge for it."
- "Google needs to improve its support."
What is most valuable?
The solution is easy to use, and you don't need a lot of knowledge for it. Also, if anyone changes a document in the workspace, you can set up messages telling you if someone changes a document.
What needs improvement?
Google needs to improve its support.
For how long have I used the solution?
I've used the solution for around ten years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten because it can always be improved.
What do I think about the scalability of the solution?
The solution is scalable since it's just software. We have about ten users in my company on the solution, and we plan to increase the number of users. We have people in IT, the manager, and the sales department using the solution.
How are customer service and support?
The quality of support depends because sometimes they are very fast. By contrast, if I want to change a registered number from mobile to landline, Google tells me it's impossible because it violates their rules. I must then send them proof that the landline belongs to the company. But I should be able to change it without questions since I own the account. I have a similar problem with changing the location because Google has set my location to the next building. I've tried five times already, but it only shows the proper building for 20 minutes before returning to the other one.
Tech support either doesn't answer requests, or you have to open a new ticket.
How was the initial setup?
The initial setup is straightforward. It took five minutes to deploy the solution. To deploy the solution, I needed to create a login, and then I got access to spreadsheets or any other documents.
What about the implementation team?
You don't need any IT people to deploy the service. You can do it yourself. In my company, two people in the IT department are looking at deployment and maintenance, helping with IT problems.
What other advice do I have?
Google Workspace is good for everybody. Everyone can participate in editing documents. Moreover, you don't have to send any documents. You just need to log into your Google account, and you will have access. Likewise, you can access documents from anywhere if you have the Internet.
I rate the solution an eight out of ten and recommend others use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product & Migration Specialist at a computer software company with 501-1,000 employees
Excellent solution for document sharing
Pros and Cons
- "We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales."
- "Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet."
What is our primary use case?
I mainly use G Suite for collaboration, online meetings, document sharing, and email.
What is most valuable?
G Suite's most valuable feature is document sharing.
What needs improvement?
Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet.
For how long have I used the solution?
I've been using G Suite Enterprise for about five years.
What do I think about the stability of the solution?
G Suite is very stable.
What do I think about the scalability of the solution?
We haven't had any issues with scalability - we have over a thousand employees, and G Suite just scales.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
We're seeing a good ROI as we use G Suite for many purposes.
What's my experience with pricing, setup cost, and licensing?
G Suite is affordable.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales Director at Kentik
It has an open API so it can integrate with just about any open system
Pros and Cons
- "Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it."
- "Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."
What is our primary use case?
We have about 200 people at our company using all aspects of G Suite, from Google Drive to Gmail.
How has it helped my organization?
Accessing G Suite is super flexible. You can use it wherever you are on any device.
What is most valuable?
Google integrates well with our system. G Suite has an open API, so you can connect any open system with Google capable of working with API. This is the main reason we use it.
What needs improvement?
Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer.
For how long have I used the solution?
I've been using G Suite for about three years.
What do I think about the stability of the solution?
G Suite is stable. It runs perfectly. Google has servers all over the world.
What other advice do I have?
I rate G Suite nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global Information Technology Manager at a computer software company with 201-500 employees
Stable, scalable, and easy setup
Pros and Cons
- "G Suite Enterprise is scalable."
- "The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."
What is our primary use case?
I am using G Suite Enterprise for a messaging platform and identity service.
What needs improvement?
The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint.
In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.
For how long have I used the solution?
I have been using G Suite Enterprise for approximately five years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
G Suite Enterprise is scalable.
How are customer service and technical support?
The support could improve for Google platforms. For example, there could be better videos or tutorials. The technical support is not as good as what is provided by Microsoft. For example, when the Google cloud identity service does not log a user in, the technical documents and the support pass the blame onto the laptop manufacturer. They are avoiding responsibility for the integration.
How was the initial setup?
The setup is usually easy.
What's my experience with pricing, setup cost, and licensing?
The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions.
Which other solutions did I evaluate?
When evaluating Google, Microsoft SharePoint, and Microsoft Azure identity services, I have found Azure is the best.
What other advice do I have?
I rate G Suite Enterprise an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Head IT at a computer software company with 51-200 employees
A stable solution with an easy set up and self reliant integration
Pros and Cons
- "The solution is stable."
- "Our users have faced an issue with increasing their email quotas over the last three months."
What is our primary use case?
We are using the latest update of the solution. We use it on Windows and are now using it on Windows 10. We utilize the latest version.
We are using all the basic features and have already hosted for three domains.
What is most valuable?
The solution serves our needs. We do not use any of Google G Suite's development products. As such, it is good for us.
What needs improvement?
The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it. We are talking about 2,500 per year for each mailbox, which is very high.
Also, our users have faced an issue with increasing their email quotas over the last three months. When they tried to bring this about they simply lost out on the money they remitted on their credit or debit cards. I feel this to be a very bad practice.
We have not encountered any support when it comes to such issues. While we have escalated to their email address, we have found this procedure to be very complicated. It took a week's time to receive a response from when we submitted all the relevant details and it is still not clear if the money has been refunded.
For how long have I used the solution?
I have been using G Suite Enterprise for almost seven years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Scalability is always on the high side.
How are customer service and technical support?
We have not been satisfied with the technical support.
How was the initial setup?
The initial setup was very easy.
What about the implementation team?
We did the integration on our own, without the assistance of a vendor or integrator. We had no issues, as the implementation and deployment teams are very good.
What's my experience with pricing, setup cost, and licensing?
The very high pricing is what brings down my rating of the solution from a ten to an eight.
Also, they only contact a person at the time of renewal, at which point they are very rigid with the price. No negotiation is permitted whatsoever. A person can only be certain that his money will be consumed, but has no such guarantee about the quota being increased.
What other advice do I have?
We are not seeking new requirements or additional features. Our things work fine. Sharing is there and the conferencing is going on. We encounter no difficulties with the features we use.
Our company has around 215 users who are making use of the solution.
I would recommend the solution to others and have done so with many people who have contacted me.
I rate G Suite Enterprise as an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees
A low cost, stable productivity tool for startups
Pros and Cons
- "The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."
- "I found that there is no desktop application for this solution, and that's a major fault of this application."
What is our primary use case?
We use G Suite Enterprise as a productivity tool. It's used to make spreadsheets, and we use Google Docs for text editing.
What is most valuable?
It's a cloud-based solution. As it's a Google service, it integrates well with Google. So that is a benefit of using this application.
The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it.
It is a stable solution as well. It's low in cost and is a good solution for startups.
What needs improvement?
I found that there is no desktop application for this solution, and that's a major fault of this application. I think it would be good if Google can enhance the desktop application for it.
Also, it's a little bit slow because it's a web application and not a desktop application. The performance is not that great as compared to Office 365.
For how long have I used the solution?
I have used it for three years.
What do I think about the stability of the solution?
It's a pretty stable product, and I haven't encountered any issues apart from the slight slowness of the product.
What do I think about the scalability of the solution?
We have around 150 users, which is the total strength of the organization.
What's my experience with pricing, setup cost, and licensing?
I have an annual license cost.
What other advice do I have?
G Suite Enterprise is a good option for startups. It's low in cost as compared to Office 365, and there is no difference. They are almost equal to each other if we keep performance aside, and it's a stable product. So, I recommend this product for startups and would rate it at eight on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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