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Swapnil Dassi - PeerSpot reviewer
Google Cloud Engineering Lead at Persistent
Real User
Top 5
Has good collaboration with AI features but needs improved data export options
Pros and Cons
  • "The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail."
  • "The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily."

What is our primary use case?

I am working as a consultant in Google Workspace, providing solutions to Google Workspace customers. We offer deployment, management, and support for the product.

How has it helped my organization?

Google Workspace enhances collaboration by integrating Gmail, Chat, and Meet, making it easy to share documents and collaborate on projects.

What is most valuable?

The valuable feature of Google Workspace is its integrated environment where everything is pre-integrated, like chat and document sharing in Gmail. Gemini, the AI feature in Google Workspace, helps in creating documents, composing emails, and enhancing productivity.

What needs improvement?

The downloading options need improvement, particularly in converting and viewing data formats like PST and inbox formats easily. It should be improved for Gmail and mails to make data export and import seamless.

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For how long have I used the solution?

I have been using Google Workspace for nine years.

What do I think about the stability of the solution?

The stability of Google Workspace is rated at nine out of ten since there is no such major downtime with the service.

What do I think about the scalability of the solution?

I rate the scalability of Google Workspace an eight out of ten. It is overall scalable.

How are customer service and support?

Earlier, Google technical support was very good. Now, sometimes, it seems slow in certain cases. Currently, I would rate it a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have not used other products much, but I find Microsoft's suite to be quite confusing compared to Google Workspace.

How was the initial setup?

The initial setup for Google Workspace is straightforward and easy to manage, from provisioning a new domain to setting up DNS records.

What about the implementation team?

When moving from another platform, the implementation requires a proper project plan, timeline, and management of resources.

What's my experience with pricing, setup cost, and licensing?

Pricing is a major concern for customers. Google offers competitive pricing, but there is scope for more affordable options. Costs can be high unless planned for long-term use.

What other advice do I have?

I recommend Google Workspace for its user-friendly interface, ease of collaboration, and the availability of data access from anywhere at any time.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Neill Walker - PeerSpot reviewer
Enterprise Agile Consultant at Secret
Reseller
Top 5Leaderboard
Highly stable, quick support, and easy to use
Pros and Cons
  • "The most valuable feature of Google Workspace is its ease of use and stability."
  • "Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."

What is our primary use case?

I utilize Google Workspace for my active files. I personally prefer to store all my files on Google as it allows me to access them from any device, provided I have an internet connection. The benefit of using Google apps is that they function similarly across all platforms, so it doesn't matter which device I'm using, as it all works seamlessly.

What is most valuable?

The most valuable feature of Google Workspace is its ease of use and stability.

What needs improvement?

Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined.

For how long have I used the solution?

I have been using Google Workspace for approximately 10 years.

What do I think about the stability of the solution?

I have only seen the solution go down twice in my usage, it is stable.

What do I think about the scalability of the solution?

My university used Google Workspace for approximately 50,000 students.

How are customer service and support?

The free version does not have support. However, if you are using the paid version the support is good and quick.

How was the initial setup?

The setup is easy. However, the help files could improve.

What about the implementation team?

I did the deployment of the solution myself.

What's my experience with pricing, setup cost, and licensing?

The price of the solution can vary.

What other advice do I have?

We have one person for the maintenance of the solution.

I rate Google Workspace an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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January 2025
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reviewer2066364 - PeerSpot reviewer
Business Administrator at a healthcare company with 11-50 employees
Real User
A consolidated workspace that is easy to deploy, and scalable
Pros and Cons
  • "The most valuable feature of the solution is email."
  • "The meeting platform of Google Workspace has room for improvement."

What is our primary use case?

We use the solution for email, chats, meetings, Google Docs, Google Sheets, and Google Meets.

How has it helped my organization?

Google Workspace has consolidated in one place our ability to send and receive emails, conduct meetings, and document our work.

What is most valuable?

The most valuable feature of the solution is email.

What needs improvement?

The meeting platform of Google Workspace has room for improvement. The meeting platform should be similar to Microsoft Teams, a little bit more collaborative, and easy to set up groups, so our people can chat back and forth.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

I give the stability of the solution a ten out of ten.

What do I think about the scalability of the solution?

I give the scalability of the solution a ten out of ten.

Which solution did I use previously and why did I switch?

We previously used Microsoft Office and Outlook. We got weary of Microsoft Office, so we switched to Google Workspace which is a product that is a little easier to use, and we have more in-house control.

How was the initial setup?

The initial setup of Google Workspace is straightforward.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with the solution.

What's my experience with pricing, setup cost, and licensing?

I give the pricing an eight out of ten, with ten being the most affordable.

What other advice do I have?

I give the solution a nine out of ten.

We have nearly 330 people using the solution in our organization.

I absolutely recommend Google Workspace to others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2396286 - PeerSpot reviewer
Manager, Information Technology at a real estate/law firm with 51-200 employees
Real User
Helps to keep backup of old emails and has straightforward documentation
Pros and Cons
  • "The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that."
  • "I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use."

What is most valuable?

The tool helps me keep a backup of old emails. Like everyone else, I love the Google search engine for searching emails on webmail. The Google Workspace connector for Outlook works well, so I have no issues with that.

Learning the tool is straightforward because we're only using email. We need to verify that we have enough licenses. If we don't, we buy an additional license. Then, we create a user request for the new user.

What needs improvement?

I find the price high for the full suite features. Compared to Exchange Online, the price might not be too high, but you cannot choose only one functionality. When you buy Google Workspace, you have to get everything, including file storage and communication tools, which I don't use.

A more granular offering would be better, allowing me to purchase just the mail server with full online backup at a more competitive price compared to other solutions.

For how long have I used the solution?

I have been using the product for 14 years. 

What do I think about the scalability of the solution?

We have grown from 10 to 19 users and haven't seen any issues. 

How are customer service and support?

At the very beginning, during the setup, we did contact Google support.

Which solution did I use previously and why did I switch?

I don't use the fax system from Google Workspace; I use Dropbox. For local apps, I stick with Microsoft products. I haven't found anything better. I also use Exchange Online for some of my work, which works fine.

I like that Google Workspace eliminates the need for on-premise servers with tape backups to keep emails forever. That's why I use and continue to support it, even if we're transitioning to other tools. For instance, we might move from Dropbox to SharePoint and OneDrive. However, OneDrive hasn't convinced me yet, so I continue using Dropbox. The same reason I use Dropbox is why I use Google Workspace: it's the closest thing to the old-fashioned server and tape backup solution.

What was our ROI?

The biggest return on investment we've seen from the tool is the ability to save money by finding any email anytime, which is particularly useful in legal cases. However, from an operational perspective, it's more expensive than Exchange Online for our use case.

What's my experience with pricing, setup cost, and licensing?

We have purchased an annual subscription. 

What other advice do I have?

If users forget their passwords, they need to reset or change them, which involves contacting IT support. However, this doesn't happen very often.

I rate the overall product a nine out of ten. I don't have specific advice for IT professionals because the documentation is straightforward. I would advise considering the safety aspects before using any cloud solution, whether Google Workspace or something else. My feedback mainly applies to email usage, as I haven't used the file-sharing and communication tools enough.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JunHwang - PeerSpot reviewer
Chief Executive Officer at Argopacific
Real User
Top 10
High availability, scales well, and helpful support
Pros and Cons
  • "The most valuable feature of Google Workspace is the sheets and documents."
  • "There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution."

What is our primary use case?

I use Google Workspace for Gmail and as my workstation.

What is most valuable?

The most valuable feature of Google Workspace is the sheets and documents.

What needs improvement?

There are times the plugins or extensions in the solution do not work properly and I need to disable and enable the solution. 

The solution is lacking documentation and it would be helpful if there was an organized guide.

For how long have I used the solution?

I have been using Google Workspace for approximately five years.

What do I think about the stability of the solution?

I rate the stability of Google Workspace a ten out of ten.

What do I think about the scalability of the solution?

The scalability of Google Workspace is good. I have not doubted the functionality of the solution. There are a lot of scalability features. There should be more resources to learn how to scale the solution.

We have three people using the solution in my company.

How are customer service and support?

The support is good.

I rate the support of Google Workspace a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other Google solutions and they all work seamlessly with one another. It is a large benefit.

What's my experience with pricing, setup cost, and licensing?

The price of Google Workspace is reasonable. I pay less than 100 a month.

What other advice do I have?

I rate Google Workspace an eight out of ten.

If the solution had better documentation I would give it a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sa’Ad Ahmed - PeerSpot reviewer
Sustainable Attainable Lifestyle at Tiny Toronto
Real User
Large interconnected ecosystem, beneficial upgrades, but difficult implementation
Pros and Cons
  • "G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade."
  • "There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company."

What is most valuable?

G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade.

These types of solutions were code-heavy five years ago, but if you're to recreate it using the no-code environment, they're not only growing in that perspective they're also growing the AI. "How do I handle the data at the end of it?" HubSpot is not growing those services.

What needs improvement?

There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company.

In the next release of G Suite Enterprise, it would be a benefit to have mapping integration. For example, receiving the location on who you're interacting with and where people are coming from.

The mapping integration feature should not be an afterthought, but an active part of engagement with the people. If I send out a post to social media because emails are not a thing anymore, you're doing it through the social channel and people respond to it. "This is where I am and here's a picture of my backyard, my company is called Tiny Toronto and we build homes in backyards." This should get mapped on a map, Google's good at maps. The marketing generation between people tagging themselves on a map, you have that information accessible in that platform that you can make outreach to them. HubSpot hasn't evolved fast enough to go at that velocity. It's on hold because it doesn't have the mapping integration into something.

For how long have I used the solution?

I have used G Suite Enterprise within the past 12 months.

What do I think about the stability of the solution?

The solution is stable, we have never lost data. They don't let you delete stuff in some sense.

How are customer service and support?

G Suite Enterprise support is very accessible. I can click on call back connect with someone, and they can solve my problem immediately. They are a utility company that answers the phone.

Which solution did I use previously and why did I switch?

I have used HubSpot previously and they are not as dynamic as G Suite Enterprise.

If HubSpot wants to be a utility company they have to be able to answer the phone. I'm planning to move to Shopify, and it has an integration with Google Adwords, you can have fulfillment and everything in a separate ecology. I'm sure G Suite Enterprise has other things that plug into Shopify that's been built new. HubSpot is not a growing platform anymore, people have gone elsewhere, especially in e-retailing.

How was the initial setup?

G Suite Enterprise requires effort to set it all up.

What's my experience with pricing, setup cost, and licensing?

The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do.

What other advice do I have?

I rate G Suite Enterprise a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional Manager at VDart
Real User
Secure, stable, scalable, and easy to use
Pros and Cons
  • "Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs."
  • "There could be more options in Google G Suite. They can include HD calling for Google Meet. The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background. There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release."

What is our primary use case?

We have different use cases. We have a set of people, like the executives and recruiters, who use G Suite for documentation, email, and everything. There is a separate set of people, like the leadership team, who use it just for emails. We also use Google Meet for team meetings. All our laptops are getting backed up to Google Drive. Google has covered everything in one shot.

What is most valuable?

Being able to back up our data on Google Drive is a critical and valuable feature for our customers. It is just in sync. Imagine you change a file on the desktop, and it gets updated directly to your Google Drive. Our laptop is completely in sync with Google Drive. 

Google Meet, Google Sheets, and Google Docs are also amazing products. They're very versatile and easy to use as compared to Office 365. I am using Google Sheets and Google Docs, which first save the work on my memory or ROM, and then on my RAM. It gives me better productivity through Google Sheets and Google Docs.

What needs improvement?

There could be more options in Google G Suite. They can include HD calling for Google Meet.

The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background.

There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release.

For how long have I used the solution?

I have been using this solution for the past three years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

It is scalable. Scalability is the main feature of G Suite. We have somewhere close to 900 to 1,500 users who use it on a daily basis.

How are customer service and technical support?

I haven't contacted them. I'm an ISM, and my IT team was responsible for handling the hiccups that happened 45 days ago. When the server was down, they were in touch with the technical team.

How was the initial setup?

I didn't find it complex.

What about the implementation team?

I deployed it on my own. It is maintained on its own in the cloud.

Being an ISM, I regularly audit the logs for the G Suite to find out if we have any kind of hiccups. Around 45 days back, our server went down for almost eight hours. I could figure out through the logs why it was down and what was happening. It is not much work when it comes to the maintenance of G Suite.

Which other solutions did I evaluate?

I had started doing research from my side about what is G Suite and what other options we have for an enterprise solution. Coming from an IT background, it took me a day or so to understand what G Suite is. It did not take me long.

What other advice do I have?

From information security, that is, confidentiality, integrity, and availability (CIA) as well as stability and reliability point of view, G Suite is the product to go for. 

I would rate G Suite Enterprise a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2561298 - PeerSpot reviewer
Director / Web Developer / Administrator at a tech services company with 11-50 employees
Real User
Top 20
Efficient email management with beneficial admin features and increases productivity
Pros and Cons
  • "The most beneficial feature is Gmail, which we use extensively."
  • "It would be a lot nicer if the default Gmail came with features that we currently need add-ons for, such as tables, automatic BCC, resizing of the panel on the left-hand side, email highlighting, and configuring the display of time and date against each email."

What is our primary use case?

We use Google Workspace primarily for email communication, Google Chat features, and various email groups. Employees utilize Gmail as the main product, and we manage emails and communication tools within Google Workspace.

How has it helped my organization?

Google Workspace has positively impacted our operational costs and productivity. It has made communication more efficient and reduced my workload significantly by being easy to configure and deploy. The tools provided, especially Google Vault, have been very valuable and efficient for data management and security.

What is most valuable?

The most beneficial feature is Gmail, which we use extensively. We also appreciate Google Vault for its efficiency and value. The search facility within Gmail is outstanding. The ability to manage employees' emails and email groups easily and the comprehensive help section for administrators are also very valuable.

What needs improvement?

It would be a lot nicer if the default Gmail came with features that we currently need add-ons for, such as tables, automatic BCC, resizing of the panel on the left-hand side, email highlighting, and configuring the display of time and date against each email. Although these add-ons work fine without issues, it would simplify the process if they were included by default.

For how long have I used the solution?

I have been working with Google Workspace for about five years.

What do I think about the stability of the solution?

I would rate the stability a ten because we have not encountered any issues around the stability of the system in the entire time we have been using it.

What do I think about the scalability of the solution?

I would also rate scalability a ten. We can easily add or remove users and adjust costs accordingly. Managing and controlling employees’ data is very fluid, and features such as Google Takeout allow for easy data export and backup when an employee leaves.

How are customer service and support?

I have only had a few occasions to contact Google technical support, and I always received very quick responses. I would rate their support a ten as well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Google Workspace, I managed an in-house email exchange server called MDemon a long time ago, around fifteen years ago.

How was the initial setup?

The initial setup was very straightforward, and I had everything ready within a day. It was an easy deployment process.

What about the implementation team?

I handle the technical side regarding Google Workspace myself.

What's my experience with pricing, setup cost, and licensing?

I would rate pricing a seven. While Google Workspace is cost-effective, Microsoft Exchange (part of Microsoft 365) might seem to offer better value due to the inclusion of widely-used Office applications like Excel and Word. However, the advantages of Google Workspace keep me satisfied with our choice.

Which other solutions did I evaluate?

I currently manage Microsoft Exchange for another company and have experience with Office 365, but I prefer the advantages of Google Workspace.

What other advice do I have?

I would recommend Google Workspace to other organizations due to its ease of setup, excellent help section for administrators, and outstanding searching facility within Gmail. The platform is very user-friendly and significantly reduces the workload of managing emails and data.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Google Workspace Report and get advice and tips from experienced pros sharing their opinions.