Google Workspace Reviews

We are using Google Workspace for email communication, calendar, Google Drive, spreadsheets, and documents. The main usage includes cloud computing, online spreadsheets, and word documents for meetings and daily work.

It hasn't contributed a lot to improvements as I have reservations about using Google documents. However, it allows integrated email and calendar functionality.

I appreciate the ability to have Google applications as standalone apps instead of just using a browser. This allows me to manage my space effectively without losing focus by splitting windows. The real-time editing feature is valuable as well.

I prefer Microsoft Word over Google documents as it has more functionalities. For Google spreadsheets, certain functions available in Excel are missing, making it less efficient. Google could integrate Gemini AI with Google Workspace to enhance user experience.

I have used Google Workspace for about one year and a half.

The system is stable unless the internet connection is slow.

I can't comment on scalability as I am not in a management position. However, from a user perspective, it has been seamless.

I have never had direct interaction with Google technical support as we have an internal IT team that handles any issues.

The setup is simple. You log in to your email account and access features through the menu.

We have an internal IT team managing technical issues.

I'm not satisfied with the cost because I feel these services should be free as they use our data.

I was investigating UiPath document understanding, OpenText, and TunkStand Total Agility.

Improvements are needed in the area of document functionalities where Microsoft Word is still superior to Google documents.

I'd rate the solution seven out of ten.

I use Google Workspace for mail, chat, documents, spreadsheets, and presentations.

I find smart sheets in Google Sheets to be useful. It is very well-working.

Google Workspace lacks the ability to copy and move files from one folder to another easily. I also find it challenging to perform many operations using the context menu in Google Sheets, Google Docs, and Google Presentation. I have to go to the menu to adjust many parameters of the cells or text, which I don't have to do in Microsoft Office.

I have been using Google Workspace for five years.

The stability of Google Workspace has improved. Although there were some problems in the past, I have not encountered any issues since I started using it again from April this year.

I used Microsoft Office previously and find it more comfortable to work with than Google Workspace.

I did not need to install anything as it is a cloud solution. I just opened it, and it was ready to use.

I'd rate the solution five out of ten.

I mainly use it for interaction with customers. For internal use, we mostly use Slack. There's hardly any email internally. External emails, however, require Gmail.

I like everything that Google does. They have good products.

It's easy to use.

The solution is stable.

The scalability is good. 

It's smarter than I am. There are always more features that I need to explore.

I'm happy with its current integration capabilities. 

The solution could always be more secure, although that doesn't affect me so much.

The next trend in email is automation, as email becomes hard when you need to do maintenance, put in the files, and remember where you put stuff. Automation can take away the noise, so to speak. 

That said, for us, since a lot of the communication is done on Slack, email is not used as much anymore. It used to be distribution lists and it was difficult to maintain the inbox. However, now, using Slack, it's not a big issue anymore.

I've been at my current company for about three months and have used it since then.

The stability of G-suite is good. There are no bugs or glitches. There is no crashing or freezing. It's reliable. 

The solution is very scalable. If you need to scale up, you can do so with Google. 

We don't have a lot of users. We're a small company. It's probably close to a hundred users in total. 

I've never been in touch with technical support. I haven't had any issues. Therefore, I would not be able to rate the level of service they provide. 

I used Office 365 before. I can't say that there's a major difference between the two options, or that one is good and one is bad. They're both very good, very advanced.

As it's a cloud-based solution, there isn't really an implementation that happens. It's very simple and straightforward to start using it. 

I don't know how much it costs due to the fact that I'm just a user. I'm a sales guy, I'm not the IT guy. I don't handle any aspect of licensing.

Our company is a client and an end-user. We don't have a business relationship with Google. 

As we are using the cloud version of the solution, we're always on the latest version of the product.

I'd rate the solution at a nine out of ten. It does what it needs to do in a very good way, so it gets a high mark from me.

We use this for everything. We use Slides for presentations, Sheets for analysis, Google Data Studio for reports, Google Sites internally on our internet and for our clients as well, to show them some financial reports. We don't use the Google Docs. Primarily we use Sheets, Slides, Data Studio, and Sites.

It has saved us money. We choose Google Suite due to the price. It's not due to the fact that it's better than Microsoft Suite. The thing is that we use Google Chat and Google Docs, and take advantage of the integration and the power of the search of Google - which is very good for us. We can find everything very fast.

We like that we have everything together, connected to Google Drive. This is very useful. The integration is very good with Google Drive. All this stuff that we have, we can use together in the same place, which is very good.

The initial setup is very straightforward.

G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint.

Google Slides and Google Sheets have a lot of room for improvement. Also, Google Data Studio is not great when compared to Power BI. Power BI is much better than Google Data Studio.

We've used the solution for maybe two or three years. 

We've never had an issue with stability. Overall, it's been quite good. There are no bugs or glitches. 

It is my understanding that the solution can scale. We have 100 to 130 people on the product right now. Almost everybody uses G Suite here.

We do plan to expand as we explore using more AI. 

We use a third party and that team would contact Google if they had issues. However, our experience with the third party has been okay.

Neutral

We always have used G Suite. We never used Microsoft Suite. Since the beginning of the company, we've been on this particular product. I've used Microsoft in the past at other companies. 

The solution is simple to set up. It's not difficult at all. 

I do not recall exactly how long the deployment took. 

We have two staff members, trainees, that are handling any maintenance tasks. 

We used a third party during the implementation process. There is a company in Sao Paulo that helped us to set up everything.

We have seen a pretty good ROI on the product, based on how inexpensive it is. 

The pricing is pretty good. It's cheaper than Microsoft. I'd rate it a four out of five in terms of affordability.

In the past, we had to buy a Microsoft OneDrive license, and it was very expensive. And we chose G Suite, and the price was very good.

We are using the latest version of the product.

If your company is heavily into Excel or Powerpoint, it's best to stay with Microsoft. However, Google is a decent option for those who do not need these two applications so much.

I'd rate it seven out of ten. 

G Suite Enterprise provides many features, such as business increased search visibility, email address, and domain. It's a large whole ecosystem that is the major benefit. You can manage your whole team and have many tools. Over seven years, the solution has gone through some drastic upgrades and improvements which are done automatically, I do not have to manual upgrade.

These types of solutions were code-heavy five years ago, but if you're to recreate it using the no-code environment, they're not only growing in that perspective they're also growing the AI. "How do I handle the data at the end of it?" HubSpot is not growing those services.

There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company.

In the next release of G Suite Enterprise, it would be a benefit to have mapping integration. For example, receiving the location on who you're interacting with and where people are coming from.

The mapping integration feature should not be an afterthought, but an active part of engagement with the people. If I send out a post to social media because emails are not a thing anymore, you're doing it through the social channel and people respond to it. "This is where I am and here's a picture of my backyard, my company is called Tiny Toronto and we build homes in backyards." This should get mapped on a map, Google's good at maps. The marketing generation between people tagging themselves on a map, you have that information accessible in that platform that you can make outreach to them. HubSpot hasn't evolved fast enough to go at that velocity. It's on hold because it doesn't have the mapping integration into something.

I have used G Suite Enterprise within the past 12 months.

The solution is stable, we have never lost data. They don't let you delete stuff in some sense.

G Suite Enterprise support is very accessible. I can click on call back connect with someone, and they can solve my problem immediately. They are a utility company that answers the phone.

I have used HubSpot previously and they are not as dynamic as G Suite Enterprise.

If HubSpot wants to be a utility company they have to be able to answer the phone. I'm planning to move to Shopify, and it has an integration with Google Adwords, you can have fulfillment and everything in a separate ecology. I'm sure G Suite Enterprise has other things that plug into Shopify that's been built new. HubSpot is not a growing platform anymore, people have gone elsewhere, especially in e-retailing.

G Suite Enterprise requires effort to set it all up.

The price of G Suite Enterprise is reasonable compared to HotSpot. I'm not going to say G Suite Enterprise is affordable. It's valuable, you find value in paying your gas bill or your electricity bill, because of what it allows you to do.

I rate G Suite Enterprise a seven out of ten.

We are using the complete G Suite Enterprise. It includes Google Email, Google Drive, Google Meet, Google Docs, and Google Sites. For our internal meetings, we are using Google Meet. For our email services, Google Email is there, and for our documents, we use Google Drive Enterprise. We are using the latest version of G Suite Enterprise.

It is quite a useful tool. It allows many people to work on a document. You can actually provide review comments and tag anybody to make the comment changes. You can also attach a document in Google Chat.

We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom.

I have been using this solution for eight years.

It is stable.

Being a cloud solution, it is very scalable. We have around 1,000 or 1,200 users.

There is very little requirement for technical support because the solution is scalable and flexible. We don't really require any offline support from them except when there is a downtime.

We were using our in-house exchange server for emails and document management. As we were growing, we needed a cloud-based solution.

It is a cloud-based solution, so there is no on-premises installation.

I would recommend G Suite for everybody. We plan to keep using this solution. 

I would rate G Suite Enterprise a ten out of ten.

I don't use Google Workspace frequently, but when I do, it's mainly for scheduling meetings. For example, when I have meetings with lecturers or with classmates for scheduled discussions.

The solution could improve by having more frequent updates.

I have been using Google Workspace for approximately three years.

The solution is stable if there is a good internet connection. 

I rate the stability of Google Workspace a ten out of ten.

We have approximately 100 people using the solution in my organization. We plan to increase our usage in the future.

I rate the scalability of Google Workspace a ten out of ten.

I have not used the support.

I have not used a similar solution prior to Google Workspace.

The initial setup of Google Workspace is straightforward.

I rate the initial setup of Google Workspace a ten out of ten.

The implementation of the solution was done in-house. We have five people able to do the deployment of the solution. The team consists of developers and lecturers.

We have seen an ROI because it provides good services.

I rate the ROI of Google Workspace a ten out of ten.

There are different versions of the solution available, such as premium.

I would recommend this solution to others.

I rate Google Workspace a ten out of ten.

We use G Suite to send daily operational emails for internal and external purposes.

If I'm addressing certain emails from banks — automatic emails, like OTP, etc. — I can create rules and forward that OTP to the specific email IDs. You can create rules and deliver mail to different groups using the forwarding feature. It's handy. If I'm getting a message from the bank about paycheck processing, I can forward it to every user who has asked about their paychecks. 

When I'm away, I can automatically forward my email to another user taking over for me. A copy of the email goes to the second user, so they can take action in my absence. Any case IDs or other emails related to organizational requirements go to second-level people.

The best feature in G Suite is Google Mail forwarding and the ability to create rules based on the subject line. I found it very useful, and you can store additional data in Google Drive. 

Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox.

We've been dealing with G Suite and Google Mail for 10 years. 

G Suite is stable.

G Suite is scalable. You can add as much space as you want. We have more than 200 users working with it. 

We get technical support from a third-party provider, not Google, which is difficult to contact. That is one crucial area for improvement. Google should take care of this. They have a customer care number, but it isn't easy to get immediate service. Even though my company is a paid customer, we have to go through third-party vendors. We cannot contact Google when we have any issues. With Microsoft and other vendors, I can call them directly with any problems, but it's hard to contact Google when we need technical support. 

We used Yahoo Business Mail in the past, and they had the same problems with technical support as Google, but the storage costs were cheaper. It was 1 TB per user.  

The email setup is very easy. It took less than 10 minutes to create my email account and configure it. 

G-Suite is a costly investment, but it is better than other solutions in terms of features, functions, usability, and uptime. 

The license is based on the number of users, and it's annual. There aren't any additional costs. Sometimes we have automation people who need to access an email ID, so we allocate the old ID to the new employee. 

I have other solutions also, but they're not a user-friendly as Google Mail. Some of the features I wanted weren't present, so I didn't recommend these solutions for my organization.

I rate G Suite nine out of 10. It is pretty good. Aside from a few small things, I don't have any issues.