Google Workspace Reviews

Our primary use case for the solution is for email, worksheets, documents and presentations. We deploy the solution on cloud.

We find the practicality of the solution valuable.

The solution needs to be more user-friendly and improve its tools and features. Additionally, access to the specific tools inside the application is not easy to understand, so you need to go through many menus to find out what is needed for particular tasks. It's not easy in Microsoft Office because everything you see can be visualized. It's faster and simpler to use the tools, but in Google Docs, we need to work around many of them and understand how they work and the functions required for the Worksheet application.

We have been using the solution for approximately two years and are currently using the latest version.

The solution is stable.

The solution is scalable. I rate the scalability a ten out of ten.

We do not have experience with customer service and support.

The initial setup is easy because it's all pre-configured, so there's no problem configuring the tool. I rate the initial setup a ten out of ten.

I rate the initial setup a seven out of ten. I recommend the solution for users considering it because it is easy to use but doesn't have other features from Microsoft Office.

The primary use case of this solution is our mailbox engine.

The calendar is the most valuable feature. 

The mail and many other options can be managed on Gmail. 

The calendar is something that we are using extensively.

The interface is user-friendly.

The synchronization is a bit of an issue. In Gmail and the G Suite, there is synchronization in the inbox and at times it doesn't sync the way it's supposed to.

Synchronization is an issue that I would like to see resolved.

Also, there are issues when you have an attachment. It may be a problem with my company or an issue with the policy of my company, but it is a universal issue. For example, if you are on your Google account and there are attachments on your calendar, then when you do the synchronization, the calendar attachment won't attach.

This is a problem that occurs some of the time but not always. It would be helpful to correct this issue.

I have been using G Suite Enterprise for one year.

This is a stable product.

You can scale it easily. Internally they use Google Cloud, which has several features to increase it.

We have more than 10,000 users in our organization. 

We have not had the need to contact technical support.

G Suite is not great when you compare it to Microsoft Outlook, but it works.

The initial setup was very straightforward.

It took a couple of hours to deploy.

The deployment was done in-house.

Licensing costs are on a yearly basis.

We have not evaluated other solutions. We knew this was the one we wanted.

I absolutely recommend this solution to others.

I would rate this solution an eight out of ten.

I mainly use it for sending emails and storing files on Google Drive. 

It's secure. It offers data security and user privacy. I use it for personal purposes.  

The interface is okay, and it's easy to use.

With the Internet of Things, a platform that integrates well with others would be even better.

I use it. 

It's stable, easy to use, and accessible even with a weak internet connection.

It is a scalable product. There are around 10 to 16 end users in my company.

We do have plans to increase the further usage. 

It's easy to deploy.

We have a technical person in my organization who handled it.

We pay on yearly basis. 

Overall, I would rate the solution an eight out of ten. I would recommend using the solution. 

I use this solution for emailing, checking calendars, and storing data in Google Drive. 

I find Google Mail within Workspace to be very convenient. This is one of the reasons why I started using Google services. Tools like Google Sheets and Google Docs are much better than Microsoft Office. Google Workspace is much more intuitive and convenient than Microsoft Office.

In Google Photos, if you want to share some pictures and generate a view link to send it to somebody else, you have to go through five steps, which is absolutely silly, in my opinion. There are too many steps; this should be an easy task if you want to share five pictures with your friends. 

I have been using this solution for ten years. 

The solution is very stable. I faced no problems personally. 

This is a scalable solution. 

Getting technical support is difficult for this product. You can write an email to the support team, but personal contact is difficult; you can't call someone directly. 

I have used Microsoft Office, but it's not as intuitive as this solution. 

It's an online service, and installation is not needed. No maintenance is required for this solution. 

I am paying for storage, but the price is average, it's not so expensive. 

I would advise others to use Google Workspace because it's very intuitive. The entry threshold of the solution is not high. Some systems are very difficult to use and understand at the beginning, but it's quite the opposite in Google Workspace. I would rate the solution an eight out of ten. 

My main use case for the solution is communications and to extend collaboration mostly around spreadsheets and a few groups, but mainly just to get teams on. We're working with fairly small teams, so I don't need a complex project management system at this stage. More and more I'm looking at using ClickUp somewhere down the line.

Valuable features of the solution are that it's simple and effective. The thing that I use most is access to documentation and being able to download a print; those are handy features for what I do. In general, basic communication administration.

To a degree, the project management service could be improved. I see the product is picking up task management specifically and we're trying to move away from emails as far as possible, but still sticking to the task management aspect.

Another area of improvement would be on the conversation side if you use the chat functions; it's a bit all over the place. But it again comes back towards the project management side, or rather workflow. To me, everything is a project, that's how I approach that.

I've been using G Suite since it was Google apps, and that was around 2009.

The stability is fine. I would rather think the local networks are falling apart, so the response times are sometimes slow, but it's not really Google related, it's network related.

The scalability is fine. I've got one site with 50 users, so scalability doesn't really matter that in that environment. On the Google apps platform, it doesn't matter if you have one, or 10, or 100 users really, because each user is just functioning on its own space.

I have not needed Google support in the reseller environment. I once needed to recover a Gmail address, which somebody created for a company and then disappeared, so there's quite a lot of information on there. And Google actually didn't help me, we had to find another way to recover it.

Prior to using G Suite, I used to run quite large projects on Microsoft Project. But that was before cloud was really involved.

The initial setup is straightforward. To integrate apps into G Suite is actually fairly simple. We're fortunately not sitting with a lot of disparate systems. I add one project and then I use IT to sync.

I would say the pricing is very affordable. To me it's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange. But of course, you've got Microsoft Cloud now, so I'm using that as well because clients require that.

When considering G Suite, the key is moving from the old environment, Outlook, or whatever the case might be. I wouldn't use Outlook. I would just stick to the Google interface. But my advice is, if you want change, you've got to plan properly because you'll use it often. That is probably the biggest challenge.

I sell the product, and I would recommend it. I would rate the solution an eight out of ten.

It's a wonderful solution for an organization that is changing in size dramatically. I find it super easy to add, delete, or replace users. From an administrative perspective, that's really nice. It provides all the collaboration and integration needed for teams and uses the Microsoft Suite of solutions quite nicely.

I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time. 

Working on documentation and the revalidation of formulas in their sheets application are both hugely valuable. I don't use as much some of their native version management. I tend to have my own system for that, so I don't use it for that, however, I do like the ability for multi-user real-time collaboration. That's a critical value point on G Suite.

Better integration without visual misrepresentation with the Microsoft suite is required. Right now, I'm paying for everything from my website and everything else under Google suite. I really like it. However, on occasion, when I have to interact, especially back and forth, and particularly on legal terms documents, there's always some formatting or structural issues between G Suite documents and Microsoft Word, for example. 

When you're copying files from one location to another and they say, "Oh, there are already files there. Would you like to just overwrite them? Or would you like to choose them one by one?" I would like, when I'm looking to integrate with a Microsoft user, to be able to make my selections on a selection by selection basis, and then be able to save that as a configuration for that communication between myself on G Suite and them on Microsoft Office. That would be an amazing feature.

I've been using the solution for 20 years. It's been two decades.

I've never seen a limit to the solution in terms of how high it can scale. I've never seen an upper-end issue. I'm also talking about users to the maximum of hundreds. I haven't needed the solution for tens of thousands of people. I'm assuming that there is some sort of upper limit, however, for now, both the limit from an individual user or for small and medium-size organizations, the ability to quickly adjust your limits on the storage isn't a problem. 

For example, I'm using Google storage as my primary cloud storage provider. I find it fantastic. And I get a lot of warnings as to when I'm getting close to the limit. I can just up my program, increase my storage and it's done. I don't have to do anything more.

We've never had to deal with technical support. I'm capable of doing it all myself and or one or two of the other people in our office can handle any problems as well. Since we've ever had to deal with technical support, I can't speak to their quality of service.

I've used Office 365 and related solutions from Microsoft almost as much as G Suite. I also use communications platforms, such as Zoom.

I only use Zoom when I have to. It's not one of my favorite platforms. I prefer others. I prefer the Google Suite communications platform. If I look on my phone, I've got Google Hangouts, Google duo, and I'll tend to use those over Zoom. 

Zoom is getting better. The security is getting better. However, I still use Google and WebEx and any number of different platforms depending on what is the preferred platform of my customers.

I do not know the licensing costs off the top of my head. It's been months since I've looked at it. Due to the fact that we're on a per-user basis, I consider the pricing to be very reasonable. However, it fluctuates up and down with the number of employees.

We're just customers; we don't have a business relationship with Google.

There's always going to be a decision to either go with a G Suite, Microsoft Office, or some other open-source platform like Open Office. I would suggest G Suite to someone who's considering making a move, especially if they are a new enterprise. They need to consider carefully who they're going to be interacting with in terms of clients. 

Does it make sense for them to pay the premium price and go to the Microsoft Suite because of the nature of the work they're doing? It depends on the situation. If I was doing a lot of legal work with a lot of documentation back and forth, I wouldn't even think twice. I'd only use Microsoft. 

However, if I'm doing a lot of other sorts of work where I need to have collaboration, I would hands down choose G Suite. If I'm not worried about collaboration and I just want cheap and cheerful, I would probably go to Open Office.

I'd rate the solution nine out of ten.

I use it for various aspects of my business (scheduling/calendar, email, etc.).

The two best aspects of the solution for me are the calendar and the email (Gmail).

In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail.

If I were to think about what could be improved for G Suite for business, if you're talking about automated processes or that kind of functionality, that would be great. If there were pre-programmable items, I think that would be very helpful for me. For instance, there's a lot of steps that I take to line up an agreement. I get a signed agreement, I scan it, it goes onto my computer (which is OneDrive), and then I need to open my email and email my administrator. 

That's a pretty repetitive task. If it is easier to create automated-type items or templated forms, that would be fantastic. 

The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort.

There needs to be more intuitive support on offer. I want to integrate more features into my business to get more use out of the solution without having to take hours and hours of time that I just don't have. How to integrate what and where requires research. I don't want to research how to work the solution. I want it to be clear about what it is I can build out and how to do it quickly.

If there was a better way to integrate the solution into all of my other devices, like my phone, I'd be happier with it. I'm using a Microsoft Surface Pro 3 device. If there was a way for all of this to be vertically integrated with Chat, Hangouts, and all the different items associated with the solution, where it would be in one place rather than all over, that would probably make it easier, and make it feel more integrated.

I also do not like how Google tracks every email I send.

With Google, I used to have to log in and pull it up and do everything on a webpage. I just find it much easier to work right off the desktop rather than on a web page, which is why I prefer the Microsoft Office suite.

In terms of using the solution personally for my business, I have been using it for three years.

I've found the stability to be not that great. The reason is that I've had opportunities early on where, instead of using OneDrive and my Microsoft account, I was going to move everything over to my Google Drive, but I got to a place where it would start blinking and flash, and I couldn't pull a document. I couldn't access my G Drive. It was just acting weird. For a while, it would freeze up and it wouldn't do anything.

I haven't had the issue lately. It was a problem which led me to stay with Microsoft. Right now I'm using Microsoft Outlook as my primary platform when I'm sitting at my desktop. It also seems to syncs with Google. 

I can't comment on the effectiveness of scaling the solution because I haven't really tried to scale it that much.

I've got an admin person that does a little bit for me, however, I mostly just use the email functionality.

My main thing that I do is sales and marketing. I'm not an IT guy, and I don't want to be an IT guy. If I have to go in and I have to figure it out for myself, then I'm not going to take that time to do it. I'll continue doing what I'm doing, which is to focus on revenue-generating activities. G Suite does not make it easy for a one-person business to go in and figure this stuff out and make it easy.

I do not find their support to be very useful.

They try to send you to a tutorial of some sort and these tutorials are not that intuitive for what I would call a lay person like me. There is no real service where you can get on the phone with an individual to walk you through it. It's pretty much self-discovery.

I don't have time to do that. If I have a problem, I need to solve it now and the way they have their support set up, what should take five minutes takes two hours because it takes an hour and 55 minutes to find what you need and it takes five minutes to fix it.

I went into G Suite, and signed up. I got a little help from my web developer, but I pretty much, I did it myself.

Once you are signed up, the one thing I don't like about Google is if you try to find any information, it is not really laid out that well. I've had some problems and I have spent hours trying to get it fixed. And when I finally find the answer, it's like, well, that wasn't that difficult, but it's really not easy to find stuff on Google. And I find their support to be lacking.

I handled the implementation myself.

I'm just a customer. 

I'm not sure of the version I'm currently using. I just use the business G Suite. I believe it's always the latest version that's available.

The only thing I use in G Suite is Gmail, Drive and the Calendar and that's about it. I'm not really using Google Ads. I do a little bit of YouTube stuff, but I'm fixing to convert that into putting the videos on my website. I just recently also used Google Voice.

In terms of advice to other companies, I'd caution that it's very difficult to use effectively. Users need to really make sure they're going to have to be able to vertically integrate it. If you're using Microsoft Office and Google together, you might want to just consider how to stay within the Microsoft Office platform. If you're going to use Google, you need to consider how you integrate that entirely inside your business.

I would rate the solution five out of ten.

There's a lot of opportunity in Google, however, their biggest two problems are that they don't do a very good job of protecting the privacy of the individual that's using G Suite, and it needs to be more intuitive and easier to implement.

The most valuable features are the speed at which G Suite Enterprise works. I also like the archiving features which is also much faster than in other solutions on the market. In addition, Google Maps has been a valuable asset to share within my department, users in my organization, or in my user groups. All of the above features are easy to use and entirely secure.

I have had issues with my Google Address Book. I have an address book and it is available to everyone but I cannot add additional users. In Microsoft Outlook, I could easily share certain contacts with other members of my team but I cannot do so on G Suite. Also, 90% of the world is still using MS Outlook, so more users need to convert to the G Suite side. 

It is stable but we have had issues receiving emails from people who use Outlook. Sometimes it connects and sometimes it does not receive all the mail so we will have an incident where users have seen the mail via the browser in their inbox, but when they go into Outlook, it disappears. This has caused some concern for people in my organization. Some employees have lost important emails due to this problem. We opened tickets with Google but they said it is a problem with the fact that an Outlook platform was used. I have a feeling that it is not just my organization that is experiencing this issue.

I find the scalability is really normal. All one has to do is to notify the other partner or integrator if they want to increase the amount of users, and it is complete within a few hours. It is easy and simple.

We have not really used tech support directly. We have a partner that helps us with tech issues. 

We previously used Microsoft Exchange and N-Notes. 

It was very easy to implement. It took maybe two or three days to deploy.

The pricing is a bit on the higher side than normal. For a basic Google account it costs $100, but Enterprise is $150. Compared to other solutions on the same level, the pricing seems a bit high.