I am using G Suite Enterprise for a messaging platform and identity service.
Global Information Technology Manager at a computer software company with 201-500 employees
Stable, scalable, and easy setup
Pros and Cons
- "G Suite Enterprise is scalable."
- "The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint."
What is our primary use case?
What needs improvement?
The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint.
In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.
For how long have I used the solution?
I have been using G Suite Enterprise for approximately five years.
What do I think about the stability of the solution?
This solution is stable.
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What do I think about the scalability of the solution?
G Suite Enterprise is scalable.
How are customer service and support?
The support could improve for Google platforms. For example, there could be better videos or tutorials. The technical support is not as good as what is provided by Microsoft. For example, when the Google cloud identity service does not log a user in, the technical documents and the support pass the blame onto the laptop manufacturer. They are avoiding responsibility for the integration.
How was the initial setup?
The setup is usually easy.
What's my experience with pricing, setup cost, and licensing?
The main challenge regarding startups with identity services is you could be on a platform that works well but the services are expensive. For example, Microsoft Azure costs approximately $30 per user which is expensive. You end up choosing a different platform, such as G Suite Enterprise because it is priced reasonably and is less expensive than other solutions.
Which other solutions did I evaluate?
When evaluating Google, Microsoft SharePoint, and Microsoft Azure identity services, I have found Azure is the best.
What other advice do I have?
I rate G Suite Enterprise an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Founder Director at a renewables & environment company with 1-10 employees
Affordable communications and collaborations solution
Pros and Cons
- "Valuable features of the solution are that it's simple and effective."
- "To a degree, the project management service could be improved."
What is our primary use case?
My main use case for the solution is communications and to extend collaboration mostly around spreadsheets and a few groups, but mainly just to get teams on. We're working with fairly small teams, so I don't need a complex project management system at this stage. More and more I'm looking at using ClickUp somewhere down the line.
What is most valuable?
Valuable features of the solution are that it's simple and effective. The thing that I use most is access to documentation and being able to download a print; those are handy features for what I do. In general, basic communication administration.
What needs improvement?
To a degree, the project management service could be improved. I see the product is picking up task management specifically and we're trying to move away from emails as far as possible, but still sticking to the task management aspect.
Another area of improvement would be on the conversation side if you use the chat functions; it's a bit all over the place. But it again comes back towards the project management side, or rather workflow. To me, everything is a project, that's how I approach that.
For how long have I used the solution?
I've been using G Suite since it was Google apps, and that was around 2009.
What do I think about the stability of the solution?
The stability is fine. I would rather think the local networks are falling apart, so the response times are sometimes slow, but it's not really Google related, it's network related.
What do I think about the scalability of the solution?
The scalability is fine. I've got one site with 50 users, so scalability doesn't really matter that in that environment. On the Google apps platform, it doesn't matter if you have one, or 10, or 100 users really, because each user is just functioning on its own space.
How are customer service and support?
I have not needed Google support in the reseller environment. I once needed to recover a Gmail address, which somebody created for a company and then disappeared, so there's quite a lot of information on there. And Google actually didn't help me, we had to find another way to recover it.
Which solution did I use previously and why did I switch?
Prior to using G Suite, I used to run quite large projects on Microsoft Project. But that was before cloud was really involved.
How was the initial setup?
The initial setup is straightforward. To integrate apps into G Suite is actually fairly simple. We're fortunately not sitting with a lot of disparate systems. I add one project and then I use IT to sync.
What's my experience with pricing, setup cost, and licensing?
I would say the pricing is very affordable. To me it's cheaper to run a couple of users in a Google platform than what it would be with Microsoft Exchange. But of course, you've got Microsoft Cloud now, so I'm using that as well because clients require that.
What other advice do I have?
When considering G Suite, the key is moving from the old environment, Outlook, or whatever the case might be. I wouldn't use Outlook. I would just stick to the Google interface. But my advice is, if you want change, you've got to plan properly because you'll use it often. That is probably the biggest challenge.
I sell the product, and I would recommend it. I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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November 2024
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Senior Manager, Engineering at a computer software company with 10,001+ employees
A user-friendly and reliable mail engine that is scalable, easy to install, and has a good calendar
Pros and Cons
- "The calendar is the most valuable feature."
- "The synchronization is a bit of an issue."
What is our primary use case?
The primary use case of this solution is our mailbox engine.
What is most valuable?
The calendar is the most valuable feature.
The mail and many other options can be managed on Gmail.
The calendar is something that we are using extensively.
The interface is user-friendly.
What needs improvement?
The synchronization is a bit of an issue. In Gmail and the G Suite, there is synchronization in the inbox and at times it doesn't sync the way it's supposed to.
Synchronization is an issue that I would like to see resolved.
Also, there are issues when you have an attachment. It may be a problem with my company or an issue with the policy of my company, but it is a universal issue. For example, if you are on your Google account and there are attachments on your calendar, then when you do the synchronization, the calendar attachment won't attach.
This is a problem that occurs some of the time but not always. It would be helpful to correct this issue.
For how long have I used the solution?
I have been using G Suite Enterprise for one year.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
You can scale it easily. Internally they use Google Cloud, which has several features to increase it.
We have more than 10,000 users in our organization.
How are customer service and technical support?
We have not had the need to contact technical support.
Which solution did I use previously and why did I switch?
G Suite is not great when you compare it to Microsoft Outlook, but it works.
How was the initial setup?
The initial setup was very straightforward.
It took a couple of hours to deploy.
What about the implementation team?
The deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are on a yearly basis.
Which other solutions did I evaluate?
We have not evaluated other solutions. We knew this was the one we wanted.
What other advice do I have?
I absolutely recommend this solution to others.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder CEO at Stacqdale
Great for collaboration, extremely scalable, and reasonable pricing
Pros and Cons
- "I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."
- "Better integration without visual misrepresentation with the Microsoft suite is required."
What is our primary use case?
It's a wonderful solution for an organization that is changing in size dramatically. I find it super easy to add, delete, or replace users. From an administrative perspective, that's really nice. It provides all the collaboration and integration needed for teams and uses the Microsoft Suite of solutions quite nicely.
What is most valuable?
I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time.
Working on documentation and the revalidation of formulas in their sheets application are both hugely valuable. I don't use as much some of their native version management. I tend to have my own system for that, so I don't use it for that, however, I do like the ability for multi-user real-time collaboration. That's a critical value point on G Suite.
What needs improvement?
Better integration without visual misrepresentation with the Microsoft suite is required. Right now, I'm paying for everything from my website and everything else under Google suite. I really like it. However, on occasion, when I have to interact, especially back and forth, and particularly on legal terms documents, there's always some formatting or structural issues between G Suite documents and Microsoft Word, for example.
When you're copying files from one location to another and they say, "Oh, there are already files there. Would you like to just overwrite them? Or would you like to choose them one by one?" I would like, when I'm looking to integrate with a Microsoft user, to be able to make my selections on a selection by selection basis, and then be able to save that as a configuration for that communication between myself on G Suite and them on Microsoft Office. That would be an amazing feature.
For how long have I used the solution?
I've been using the solution for 20 years. It's been two decades.
What do I think about the scalability of the solution?
I've never seen a limit to the solution in terms of how high it can scale. I've never seen an upper-end issue. I'm also talking about users to the maximum of hundreds. I haven't needed the solution for tens of thousands of people. I'm assuming that there is some sort of upper limit, however, for now, both the limit from an individual user or for small and medium-size organizations, the ability to quickly adjust your limits on the storage isn't a problem.
For example, I'm using Google storage as my primary cloud storage provider. I find it fantastic. And I get a lot of warnings as to when I'm getting close to the limit. I can just up my program, increase my storage and it's done. I don't have to do anything more.
How are customer service and technical support?
We've never had to deal with technical support. I'm capable of doing it all myself and or one or two of the other people in our office can handle any problems as well. Since we've ever had to deal with technical support, I can't speak to their quality of service.
Which solution did I use previously and why did I switch?
I've used Office 365 and related solutions from Microsoft almost as much as G Suite. I also use communications platforms, such as Zoom.
I only use Zoom when I have to. It's not one of my favorite platforms. I prefer others. I prefer the Google Suite communications platform. If I look on my phone, I've got Google Hangouts, Google duo, and I'll tend to use those over Zoom.
Zoom is getting better. The security is getting better. However, I still use Google and WebEx and any number of different platforms depending on what is the preferred platform of my customers.
What's my experience with pricing, setup cost, and licensing?
I do not know the licensing costs off the top of my head. It's been months since I've looked at it. Due to the fact that we're on a per-user basis, I consider the pricing to be very reasonable. However, it fluctuates up and down with the number of employees.
What other advice do I have?
We're just customers; we don't have a business relationship with Google.
There's always going to be a decision to either go with a G Suite, Microsoft Office, or some other open-source platform like Open Office. I would suggest G Suite to someone who's considering making a move, especially if they are a new enterprise. They need to consider carefully who they're going to be interacting with in terms of clients.
Does it make sense for them to pay the premium price and go to the Microsoft Suite because of the nature of the work they're doing? It depends on the situation. If I was doing a lot of legal work with a lot of documentation back and forth, I wouldn't even think twice. I'd only use Microsoft.
However, if I'm doing a lot of other sorts of work where I need to have collaboration, I would hands down choose G Suite. If I'm not worried about collaboration and I just want cheap and cheerful, I would probably go to Open Office.
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales representative at LizardFS
A platform that requires very little technical expertise to use
Pros and Cons
- "The solution is easy to use, and you don't need a lot of knowledge for it."
- "Google needs to improve its support."
What is most valuable?
The solution is easy to use, and you don't need a lot of knowledge for it. Also, if anyone changes a document in the workspace, you can set up messages telling you if someone changes a document.
What needs improvement?
Google needs to improve its support.
For how long have I used the solution?
I've used the solution for around ten years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten because it can always be improved.
What do I think about the scalability of the solution?
The solution is scalable since it's just software. We have about ten users in my company on the solution, and we plan to increase the number of users. We have people in IT, the manager, and the sales department using the solution.
How are customer service and support?
The quality of support depends because sometimes they are very fast. By contrast, if I want to change a registered number from mobile to landline, Google tells me it's impossible because it violates their rules. I must then send them proof that the landline belongs to the company. But I should be able to change it without questions since I own the account. I have a similar problem with changing the location because Google has set my location to the next building. I've tried five times already, but it only shows the proper building for 20 minutes before returning to the other one.
Tech support either doesn't answer requests, or you have to open a new ticket.
How was the initial setup?
The initial setup is straightforward. It took five minutes to deploy the solution. To deploy the solution, I needed to create a login, and then I got access to spreadsheets or any other documents.
What about the implementation team?
You don't need any IT people to deploy the service. You can do it yourself. In my company, two people in the IT department are looking at deployment and maintenance, helping with IT problems.
What other advice do I have?
Google Workspace is good for everybody. Everyone can participate in editing documents. Moreover, you don't have to send any documents. You just need to log into your Google account, and you will have access. Likewise, you can access documents from anywhere if you have the Internet.
I rate the solution an eight out of ten and recommend others use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales Director at CloudCompanions Technology Pvt. Ltd
A stable solution with features like email and Google Drive
Pros and Cons
- "We find Google Drive and mail useful for our services."
- "The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall."
What is our primary use case?
We use the tool for email and Google Drive.
What is most valuable?
We find Google Drive and mail useful for our services.
What needs improvement?
The tool should improve its on-prem capabilities to include people who are working offline. The pricing is also a challenge for both the Indian and overseas markets. The tool has a cap of 300 licenses. The product's price has also increased by 10 percent. Businesses are struggling to justify the ROI. Users cannot block emails unless they have a strong firewall.
For how long have I used the solution?
I have been using the tool for twenty years.
What do I think about the stability of the solution?
The product is stable.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior ERP System Admin at a manufacturing company with 51-200 employees
It's easy to control the admin settings, but the price is too high
Pros and Cons
- "It's easy to control the admin settings, like updating the SDS, NIK, etc. I"
- "I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google."
What is most valuable?
It's easy to control the admin settings, like updating the SDS, NIK, etc. I
What needs improvement?
I don't recommend Google Workspace to others. It's expensive. Also, Google doesn't have enough oversight on their partners, so you will face some difficulties dealing with them instead of directly with Google.
For how long have I used the solution?
I have worked at this company for three years, but they have used Google Workspace for more than 10 years.
What do I think about the stability of the solution?
I rate Google Workspace seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Google Workspace five out of 10 for scalability.
How are customer service and support?
I rate Google support eight out of 10. When we were having issues with security and email, they were perfect.
How would you rate customer service and support?
Positive
How was the initial setup?
Deploying Google Workspace is straightforward. We deployed in-house with two IT staff.
What was our ROI?
Google Workspace isn't worth the money.
What's my experience with pricing, setup cost, and licensing?
I rate Workspace 1 out of 10 for affordability. We pay a yearly license
What other advice do I have?
I rate Google Workplace seven out of 10. It's useful for enterprises of any size.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner at a consultancy with 1-10 employees
Allows you to co-work with colleagues simultaneously
Pros and Cons
- "personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
- "We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work."
What is our primary use case?
I work for a consultancy and conduct research for my customers. We are using G Suite to track activities and write some memos.
What is most valuable?
I personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously. However, some of my colleagues favor Microsoft PowerPoint and other user-based applications.
What needs improvement?
We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work. Also, you might be missing some fonts or pictures too. To stay competitive, Google needs to make G Suite more compatible with PowerPoint.
For how long have I used the solution?
We've been using G Suite since our company was founded one year ago.
How are customer service and support?
I have not had any significant problems, so I haven't had a chance to contact support. I would only need support if I had to change the password, but this rarely happens.
How was the initial setup?
Setting up Google is no problem. You create an email. That's it. So it works everywhere. We didn't have to do anything else.
What other advice do I have?
I rate G Suite nine out of 10. If it weren't for G Suite's compatibility problems with PowerPoint, I would rate it a perfect 10. PowerPoint files are often broken when we convert. Nevertheless, I recommend that companies use cloud-based applications as much as possible. PowerPoint doesn't allow you to cooperate with other colleagues simultaneously. That's the deciding factor. On a desktop solution, it's hard to pull together a project with multiple parts where one person is working on each.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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