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HubSpot CRM Reviews

Vendor: HubSpot
4.1 out of 5

What is HubSpot CRM?

Featured reviews

HubSpot CRM mindshare

As of January 2025, the mindshare of HubSpot CRM in the CRM category stands at 1.8%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM

PeerAnalyst reports

TypeTitleDate
CategoryCRMJan 10, 2025Download
ProductReviews, tips, and advice from real usersJan 10, 2025Download
ComparisonHubSpot CRM vs Salesforce Sales CloudJan 10, 2025Download
ComparisonHubSpot CRM vs Microsoft Dynamics CRMJan 10, 2025Download
ComparisonHubSpot CRM vs monday.comJan 10, 2025Download
Suggested products
TitleRatingMindshareRecommending
monday.com4.74.4%98%225 interviewsAdd to research
Microsoft Dynamics CRM3.912.7%92%76 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
21%
Government
12%
Educational Organization
7%
Manufacturing Company
7%
Comms Service Provider
6%
Healthcare Company
6%
Wholesaler/Distributor
5%
Legal Firm
4%
Financial Services Firm
4%
Media Company
4%
University
4%
Performing Arts
3%
Insurance Company
3%
Construction Company
2%
Energy/Utilities Company
2%
Non Profit
1%
Real Estate/Law Firm
1%
Recreational Facilities/Services Company
1%
Retailer
1%
Outsourcing Company
1%
Security Firm
1%
Pharma/Biotech Company
1%
Hospitality Company
1%
Transportation Company
1%
Logistics Company
1%

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HubSpot CRM reviews

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VikasAgarwal - PeerSpot user
Founder & CTO at Naks Digital Consulting
Verified user of HubSpot CRM
Jan 20, 2024
Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation

Pros

"The permission system is great, so you can really decide who gets what permissions. "

Cons

"There is room for improvement in pricing. The pricing strategy that they have is way too clever. "
Siegmar-Schuenke - PeerSpot user
Operation manager at OpenCage
Verified user of HubSpot CRM
Jul 17, 2024
Navigation for sales representatives is not very easy but offers enhanced AI features for users

Pros

"The product is user-friendly for sales personnel and other salespeople."

Cons

"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."
Find out what your peers are saying about HubSpot CRM. Updated December 2024
830,526 professionals have used our research since 2012.
Greg Jacob - PeerSpot user
Executive Consultant at Gemini Solutions Group
Verified user of HubSpot CRM
Mar 22, 2024
Offers a good and attractive graphical user interface

Pros

"Stability-wise, I rate the solution a ten out of ten."

Cons

"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."
Stefano Gulbalis - PeerSpot user
Chief Innovation Officer - FOUNDER- Channels Strategy - Nebulai - A Digital Transformation Corp. at Nebulai
Verified user of HubSpot CRM
Jun 23, 2024
User-friendly, flexible, and can be integrated with other tools to enhance productivity

Pros

"The tool is user-friendly."
JL
Technology manager at HubSpot Marketing Hub
Verified user of HubSpot CRM
May 16, 2024
Helps to communicate with users and offers a centralized location for customer information

Pros

"The best feature in HubSpot CRM for us is the custom objects that we integrated. This allows us to include more information on the contact profile, company profile, and other details, making it easier for our staff to have all the necessary information before contacting our customers.Additionally, having all this information in a centralized place is highly beneficial for us. "

Cons

"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects. "
Andrew Royal - PeerSpot user
Founder at Full Stack RevOps
Verified user of HubSpot CRM
Sep 6, 2023
Helps in client and workflow management but needs to have a better scoring feature

Pros

"We can track clients through the system, which is a great feature. It supports cross-functional teams. "

Cons

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature. "
Prince Barai - PeerSpot user
Back End Developer at Agnos Inc.
Verified user of HubSpot CRM
Mar 23, 2024
Easy to use and you can store around 10,00,000 records for free

Pros

"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."

Cons

"The solution's user interface can be simpler with features that are easy to navigate."
MarianaPiñeres - PeerSpot user
Customer Success Manager Latam at ElectroNeek
Verified user of HubSpot CRM
Dec 24, 2024
Personalize communication effortlessly and streamline lead management while enjoying excellent support

Pros

"The calling option from any region is beneficial."

Cons

"I would need to try the product again to refresh my knowledge and give a recommendation."