HubSpot CRM Reviews

HubSpot CRM plays a pivotal role in lead generation for many users. While some have observed significant returns through optimized team efficiency and process alignment, others haven't yet recognized a return. Data security and streamlined operations are praised. Comparisons with other platforms like Salesforce highlight cost advantages but similar outcomes in returns on investment. Efficiency improvements are noted at approximately 10% to 15%. The platform requires full team integration for maximum potential.

HubSpot CRM offers a range of pricing options that cater to various business needs. Enterprise buyers appreciate its affordability compared to competitors like Salesforce and Freshsales. Pricing is user-based with annual or monthly licensing models and is often rated in the mid to upper expense range. The modular system allows companies to customize features without unnecessary costs. However, some suggest that while competitive, the cost for advanced functionalities could be lower, especially for smaller teams.

• "If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
• "The pricing is in a midrange if you line up the marketing tools."
• "We are using HubSpot CRM’s free version."

Organizations primarily use HubSpot CRM for managing sales pipelines, tracking client details, and facilitating communication. It is employed for marketing automation, lead generation, and organizing marketing campaigns. Teams utilize its functionalities for email tracking, contact management, scheduling, and business intelligence. HubSpot CRM aids in fostering remote work collaboration and maintaining seamless data continuity across departments like marketing, sales, and customer service, enhancing client interactions and ensuring efficient management of sales and marketing processes.

HubSpot CRM support is generally perceived as proactive and responsive, with many highlighting its effectiveness and timely assistance. Customers appreciate the proactive outreach and find the account representatives readily available for assistance. However, some suggest improvements in live agent availability during working hours and more accessible self-help options. Although few have encountered technical issues, the community forum is a valuable resource for many, providing answers to common questions, especially regarding API support.

Users found HubSpot CRM's initial setup generally straightforward and user-friendly. Some required technical assistance for DNS configuration or integration with existing systems, but marketers with no technical skills could manage many tasks. Setup complexity depended on company needs, ranging from simple lead management to integrating multiple data sources. Training and support were appreciated, with many rating ease between seven to ten. Deployment varied from two weeks to six months, depending on organization complexity.

HubSpot CRM is adaptable for various company sizes, supporting small to large businesses. It scales effectively, offering different tiers for customization. Many find it can handle hundreds of users globally, utilizing its marketing and sales capabilities. Some limitations exist, especially in CRM functions, but many use it successfully alongside other CRM tools. It's widely used in diverse regions, showing substantial scalability with plans for growing usage among different organizations.

HubSpot CRM is recognized for its strong stability, earning high marks from users. Many rate its stability between eight and ten, citing no issues with bugs, crashes, or downtime. It's deemed reliable, meeting team and company needs effectively. Some mention occasional delays in list updates, but these are not major concerns. In integration, HubSpot CRM works well with systems like Google Calendar, maintaining consistency during use and delivering dependable performance.