Kaseya VSA Reviews

The product was basically used for remote-in support and monitoring for the ~1,500 endpoints that we manage. The intent was to use the integrations to be able to deploy group policies and updates and push down antivirus updates such as Windows updates and things like that. Our intent was to leverage all of these so-called features that never functioned at all and ended up just putting us in a really bad position, left scrambling to find a functional replacement on the fly.

Kaseya VSA resulted in the loss of multiple clients and thousands of dollars throughout the endeavor. It also caused much additional undue stress with a third-party collector harassing us.

We actually use it for a few different purposes. We use it as remote control connectivity software, allowing us to troubleshoot and work with staff and customer computers on-site without having to travel to the locations. It is also used for patch management and software deployment. Instead of having to manually go out and do them on each computer, we run all of our Windows updates and Mac updates through Kaseya VSA.

When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal. 

We had two different portals to do that with our previous software. We had a remote control software portal first, followed by an endpoint management portal. We would have to log into two different applications to accomplish the same task that we can do with just one portal with VSA which was one of several reasons we chose to use Kaseya VSA. 

Another major reason was with our previous version of patch management software that was primarily on-premises we were getting so much bloat on our hard drives from all the different patches being downloaded and saved that we were running out of space on those systems faster than we are on this cloud-based one.

On an internal basis, we use it to manage our users. 

Externally, we provide an end-user support service, including remote support, with the company.

Once we implement it on the network, we've noticed, on average, a 15% reduction in truck rolls. By truck roll, I mean a man in the venue actually has to come out to fix a problem. For example, a customer complains, "My email address isn't showing up. Sorry, I'm in a fix. This could be your email as well." And, we live in South Africa; it's a big country, so for me to rush somebody out to, like, the northern cape or something like that, it could take them a day to get there.

If I use Kaseya, I can have my call sorted out. Up to 13% to 15% of my calls may be sorted out remotely, which makes for a much better customer experience.

We work with a big company in the country, actively involved in mining. We couldn't find support in Angola because of foreign exchange issues. We can put money into the country, but we can't get our money out. With Kaseya, we still have to pay the local guys upfront.

At the end of the contract, we process payments to ensure that if things go wrong, we have a budget for that. Normally, local support charges in dollars, and it's quite expensive.

But with Kaseya, the support cost is less than a dollar a month. It's much better than having to fly in developers or get a local partner. A local partner is only useful up to a point.

Easy access to knowledge allows Kaseya to make the diagnosis easy. It also hands over any problem or incident that does not get resolved and can revert to you fairly seamlessly.

Kaseya has this feature where, for example, if you've been away for the last month and there's been a network patch or any fault that couldn't be resolved while you were gone, the AI can handle it. The technician is easily highlighted as nonstandard, and the AI will fix it. 

Current versions are only getting better, and all actions can be taken without intervention. This saves time and reduces the cost of a service technician or engineer.

We have nearly 400 computers at the company but no full-time support tech, so VSA is our hub for everything. It's a tool for remote management. We want it to do software management, pushing out applications, antivirus, etc. We use it to manage all that to make our life easier and automate as much as possible. 

VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months." 

This solution enables them to click a button and send us a ticket instead of waiting to see us or putting up with a problem. The most significant benefit for us is that anybody can instantly and effortlessly create a help desk ticket.

We use the solution as a remote control tool to help clients.

The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle.

We're currently migrating from Kaseya VSA nine to ten. Nine's automation capabilities don't exist, which is the main reason we're upgrading to ten.

We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution. 

Regarding the patching and software management, for me, it's the best path. We have all the necessary modules for monitoring on the server and workstations. All modules are working well, and for me, it's a complete product.

I use the solution since it functions as a virtual system administrator that allows me to monitor our company's clients' networks, and the tool serves as an RMM solution. The product allows me to monitor our company's clients' networks and administer and make changes. The solution also allows me to deploy policies, especially in areas like patching or software updates. The tool serves as a single platform to manage everything with just a few clicks.

The most valuable features of the solution stem from the improvements made in the security area since the product dealt with the major security breach a few years ago. In the product, it is good that users need to change the passwords and reset them every 30 days. The solution just makes the administration of networks much easier, making it a cost saver for my company's customers because now they don't have to pay for my time to visit them since I can even send my technicians to see them.

We use it for remote control, patch management, server monitoring, inventory, warranty, reporting, and automation. That's pretty much the gist of it, and there is a lot to that. Each one of these is very all-encompassing and very deeply rooted in the MSP world, and this is just the 30,000-foot view.

I come from a couple of MSPs, and it is the most heavily used piece. It allows us to support end-users and address alerts for problems within the environment. It is basically our eyes and ears into the environment.