Kaseya VSA Reviews

Name: Kaseya VSA
Brand: Kaseya
Rating: 3.8 (32 reviews)

Vendor: Kaseya

3.8 out of 5

32 reviews
84% willing to recommend

942 followers

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What is Kaseya VSA?

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

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Kaseya VSA is the #2 ranked solution in top Remote Monitoring and Management Software and #7 ranked solution in top Patch Management solutions. PeerSpot users give Kaseya VSA an average rating of 7.6 out of 10. Kaseya VSA is most commonly compared to NinjaOne: Kaseya VSA vs NinjaOne. Kaseya VSA is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 839,422 peers since 2012

Featured Kaseya VSA reviews

Ben Blissett

Principal at Affinity Technology Group

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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ShaheenKapery

Solutions Architect at Altron

The automation capabilities are incredible! I like the ability to create a self-service experience, oddly enough, via WhatsApp. Our guys are able to use our standard knowledge base, and we put everything into a support bot. They ask the support bot whatever they want, and it uses natural language processing. Moreover, we speak different languages here in Africa. So, even if people ask in English, it might not be very good English. The bot has to understand that and give the right answer. Because somewhere, someone has already encountered a similar problem. The bot uses the knowledge base to diagnose issues. The bot does it for you, and it has high accuracy. Since we started with automation, the year-on-year savings have been significant.

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Dan Watson

IT Infrastructure/System Administrator at CNH Industrial Reman

The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses. There are many ways to improve VSA's user interface. They should get rid of the junk we don't use. It would make it easier for my techs because they get lost in these menus. It would be helpful if I could customize the dashboard to turn redundant menu items off and move them out. Onboarding could be smoother, too. When I join a new device to the network, VSA should see it on the network and install all the software it needs to update the computer. In an hour or two you should be ready to use that PC, but it doesn't do that. There's a piece on our network that scans once an hour, so you need to wait for it to scan and deploy their agent. The software pushing just doesn't happen, either. Streamlining that deployment would save us a tons of time.

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Kaseya VSA mindshare

Product category:

As of March 2025, the mindshare of Kaseya VSA in the Remote Monitoring and Management (RMM) category stands at 8.1%, down from 10.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports based on Kaseya VSA reviews

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download
Comparison	Kaseya VSA vs NinjaOne	Mar 4, 2025	Download
Comparison	Kaseya VSA vs Atera	Mar 4, 2025	Download
Comparison	Kaseya VSA vs TeamViewer Remote Management	Mar 4, 2025	Download

Title	Rating	Mindshare	Recommending
NinjaOne	4.0	20.8%	93%	17 interviews Add to research
Quest KACE Systems Management Appliance (SMA)	4.4	1.5%	95%	39 interviews Add to research

Valuable Features

Kaseya VSA offers robust remote management, efficient patching, and automation capabilities. Users value Live Connect, remote support, and modular integration with Kaseya products. The software combines remote control, patch management, and system management into one portal, simplifying IT tasks. Its interface provides quick machine status indicators. Security features, customizable automation, and support for various platforms including Apple devices enhance its appeal. Users appreciate the cost-effective, user-friendly experience and capability to manage networks efficiently.

"Regarding the patching and software management, for me, it's the best path."
"We have all the necessary modules for monitoring on the server and workstations."
"The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle."

Room for Improvement

Kaseya VSA often struggles with a user interface that is outdated and not intuitive. Users express difficulty with patch management, especially for remote workers. The technical support response is slow, and the system lacks robust mobile device management and enhanced security features. Users find onboarding cumbersome, reporting not user-friendly, and scripting tedious. Additionally, the remote control capabilities lack efficient multi-monitor support and remote printing functionality, demanding improvements for better user experiences.

"I have encountered scalability issues."
"The network monitoring module today is not the best one."
"One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations."

ROI

Kaseya VSA helps managed IT service providers gain benefits and improve efficiency. Users experienced challenges without it, with tasks taking significantly longer. Implementing Kaseya VSA allowed them to reduce IT staff expenses and increase adaptability, seeing improvements after six months. While some faced difficulties, others found it invaluable for remote environments post-COVID-19. Ultimately, some estimated an annual return of $2,300, while others rated its ROI highly, despite initial issues that were later resolved.

Pricing

Kaseya VSA's pricing is generally perceived as mid-range, with variations based on region, contract length, and package options. Users find it compares favorably with competitors like TeamViewer and LogMeIn, though some consider it expensive. Pricing structures include annual and monthly fees, often with discounts for multi-year commitments. Licensing is typically per endpoint, with costs scaling based on usage. While some find it costly, others deem it competitive due to its comprehensive features and services.

"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"We use annual licensing, but we also have a special agreement."
"The solution's pricing is reasonable."

Popular Use Cases

Kaseya VSA is used for remote management, remote control, software deployment, patch management, and inventory tracking. It assists in managing client networks and devices, automation, running scripts, and monitoring services. Managed service providers and IT departments use Kaseya VSA for support, troubleshooting, scheduling, and reporting. It reduces onsite visits by allowing remote resolution of issues and facilitates efficient IT management for numerous endpoints across distributed locations.

Service and Support

Kaseya VSA's customer support is responsive but has room for improvement. Users express mixed experiences; some find the team knowledgeable and quick, while others mention long wait times and unresolved issues. Many appreciate the educational approach and training opportunities, though some encounter delays and escalation challenges. Ratings vary, with some users satisfied with fast responses and training, while others rate support lower due to response times and frequent ticket closures.

Deployment

Kaseya VSA's initial setup varies in complexity. Users find cloud deployment easier, while on-premises can be challenging. Some mention a straightforward process within hours, while others require weeks, especially with migrations. Technical assistance is often necessary due to complex configurations and GUI difficulties. Users highlight the ease for end-users but note the need for multiple team members during deployment. Patching and maintenance can be time-consuming, affecting downtime.

Scalability

Kaseya VSA is highly scalable, with capabilities ranging from small businesses to large organizations managing thousands of users and endpoints. Feedback suggests it can handle significant growth, especially with cloud deployment. Some concerns exist about performance issues following a security incident. Users found the system manageable and flexible, allowing rapid deployment and easy scaling upward. Limitations are noted in reducing users due to existing contracts, and there is room for improvement at higher endpoint counts.

Stability

Kaseya VSA is generally considered stable. Many users experience reliable performance and report few issues, though some report occasional connectivity or performance problems. The SaaS version is stable but there are issues with the on-prem version, which have been improved. Some users have experienced downtime during attacks or updates. Ratings vary, with some users rating stability as high as nine out of ten, while others note occasional unresponsiveness and rate it lower.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Kaseya VSA Buyer's Guide for additional reliable information.

Review data by company size

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Top industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

Healthcare Company

Financial Services Firm

Manufacturing Company

Retailer

Non Profit

Construction Company

Insurance Company

University

Government

Comms Service Provider

Real Estate/Law Firm

Hospitality Company

Media Company

Performing Arts

Wholesaler/Distributor

Outsourcing Company

Energy/Utilities Company

Consumer Goods Company

Legal Firm

Recreational Facilities/Services Company

Wellness & Fitness Company

Logistics Company

Compare Kaseya VSA with alternative products

Learn more about Kaseya VSA

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."