Kaseya VSA Reviews

Name: Kaseya VSA
Brand: Kaseya
Rating: 4 (31 reviews)

Vendor: Kaseya

3.9 out of 5

31 reviews
84% willing to recommend

942 followers

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What is Kaseya VSA?

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.

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Kaseya VSA is the #2 ranked solution in top Remote Monitoring and Management Software and #5 ranked solution in top Patch Management solutions. PeerSpot users give Kaseya VSA an average rating of 7.8 out of 10. Kaseya VSA is most commonly compared to ServiceNow: Kaseya VSA vs ServiceNow. Kaseya VSA is popular among the large enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 814,649 peers since 2012

Featured reviews

Ben Blissett

Principal at Affinity Technology Group

They had a major issue that resulted at one point (the straw that broke the camel's back for us, although we'd been fighting with support for months by that point in time) in which every Kaseya VSA customer was offline for two weeks. This vulnerability pushed us over the edge. It never functioned as intended. If it functioned as it was supposed to, it would've been fantastic. However, the previous solution we used just performed reliably and so much better. I can't say that there was anything positive about my experience. The intent of the software, other than integrations, is to be able to just make an anytime secure direct connection to an endpoint. However, whenever we would connect, at least half the time, it would not record keystrokes properly, no matter what system we connected from. So if you're trying to enter a password, there'd be 2-3 seconds' latency in the response and then it would just spew out a bunch of letters and numbers you didn't type in. You would just try, try, try again to type in something, and just half the time it worked, half the time it didn't. If you brought up more than three or four endpoints simultaneously, it never worked. It was a major point of contention for us. For us, at least, it just didn't work. It just was broken. Scripting didn't fire, reports didn't come back, and monitoring wasn't there. A server goes down or a router goes offline, no notification. Stuff like that. Bush league.

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ShaheenKapery

Solutions Architect at Altron

The automation capabilities are incredible! I like the ability to create a self-service experience, oddly enough, via WhatsApp. Our guys are able to use our standard knowledge base, and we put everything into a support bot. They ask the support bot whatever they want, and it uses natural language processing. Moreover, we speak different languages here in Africa. So, even if people ask in English, it might not be very good English. The bot has to understand that and give the right answer. Because somewhere, someone has already encountered a similar problem. The bot uses the knowledge base to diagnose issues. The bot does it for you, and it has high accuracy. Since we started with automation, the year-on-year savings have been significant.

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Daniel Gombe

Chief Executive Officer at SOIT Business Solutions

In terms of the installation part of the product, I use the solution's remote version completely, so it is just a matter of sign-in, and there is nothing to install. All I need to do to onboard a customer is that I need to create the customer account on the portal, after which I download the agent, which is the tiny file, and then I deploy it on the customer's network, and the tool does the rest of the job by itself. The solution's deployment process doesn't take much time. Depending on the network's size, users install the agent on one of their servers, after which it scans the network, and as the machines come live, it deploys the agent to those machines. In general, the deployment process doesn't take long since it can be done within a short period of time, especially if all the endpoints are present in an environment, because it can manage a network relatively quickly in around an hour, as it can pull up all the information.

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Kaseya VSA mindshare

Product category:

As of November 2024, the mindshare of Kaseya VSA in the Remote Monitoring and Management (RMM) category stands at 7.8%, down from 10.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Key learnings from peers

Last updated Sep 16, 2024

Valuable Features

Remote management, remote access, and Live Connect module highly valued. Users appreciate patch management, automation, auditing, inventory, software management, and security features. Ease of access, customizable features, and technical support praised. Combining multiple management functions into one portal efficient. Ability to control devices without user interruption and status indicators for machines also noted as beneficial.

"The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle."
"The automation capabilities are incredible!"
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."

Room for Improvement

Users find Kaseya VSA's patch deployment challenging, especially remotely. The UI is outdated and difficult to navigate. Reporting and customization need improvement, while security features are lacking. Mac support is limited, and mobile device management is desired. Frequent bugs follow updates, and technical support is slow. File transfer functionality is unreliable. Users experience random deployment and connection issues. Audio transfer in remote sessions is absent. Automation and third-party application updates are weak. Documentation often contains errors.

"One area that could be improved is the documentation, which often contains errors that prevent you from following along, especially during migrations."
"There is room for improvement in the integrated mobile device management, MDM."
"It's very difficult to update the third-party software on every device."

ROI

Most found Kaseya VSA invaluable, citing reduced IT staffing needs and significant time savings. Some highlighted ROI seen within six months and cost benefits over hiring additional staff. Adaptability and power were praised. One noted the improvement in remote support during the COVID-19 pandemic. Another user experienced challenges, leading to no return due to operational disruptions. Overall, Kaseya VSA enhanced efficiency and proved beneficial for reducing operational burdens.

Pricing

Kaseya VSA's pricing is generally seen as competitive, especially when compared to products like NinjaRMM and SolarWinds. Licensing costs vary, with annual and multi-year agreements offering discounts. Users report mixed reactions to pricing fairness across regions, with some finding it affordable and others noting it could be better. Setup involves one-time and recurring fees, with options for packaging making it more cost-effective. Some users find it more expensive than alternatives like ManageEngine.

"I find Kaseya VSA's pricing extraordinarily expensive, with very limiting contracts. They discuss being flexible once you're locked in, but I haven't found that true. It is one of the most expensive tools in my arsenal and our highest expense to any company."
"We use annual licensing, but we also have a special agreement."
"The solution's pricing is reasonable."

Popular Use Cases

Kaseya VSA is used for remote management, software and patch management, inventory, monitoring, automation, and deploying services to customers. It supports remote support, troubleshooting, script execution, and reporting. Users deploy it for managing end-user devices, pushing applications, antivirus updates, and IT management. MSPs and resellers use it for efficient client network management. Organizations leverage it for managing systems on-premise or cloud, monitoring, and housekeeping tasks, reducing on-site visits.

Service and Support

Customer service and support of Kaseya VSA is generally responsive and knowledgeable but varies in quality. Some users find the support team quick and helpful, offering timely resolutions and effective training sessions. However, others experience delays, long ticket processes, and occasional unsatisfactory answers. It's noted that support responsiveness can depend on the ticket severity and time zones. Kaseya VSA support is better than some competitors, but there's room for improvement in response times and issue resolutions.

Deployment

Many found the initial setup of Kaseya VSA to be straightforward, especially with the cloud version. The on-prem setup is more complex, requiring dedicated servers and sometimes taking several days and multiple staff members. Some users needed assistance due to the GUI's complexity and inadequate documentation. Deployment times varied greatly depending on the scale, from minutes to weeks. Assistance from Kaseya's team was helpful but occasionally hard to schedule.

Scalability

Kaseya VSA is highly scalable, accommodating various user counts and endpoints without significant issues. While performance can vary, especially after certain incidents, it handles large-scale implementations well. Users report effective management for thousands of endpoints and diverse business sizes. Some users have noted limitations with specific features, while others emphasize its ease of expansion and deployment capabilities. It is relied upon by multiple departments and allows for significant growth potential.

Stability

Many users find Kaseya VSA stable, though performance issues have been noted, especially with patching and connectivity. Some experienced slow speeds and unresponsiveness due to server sharing. Instances of downtime were mentioned, including a significant data breach. SaaS stability is generally acceptable, but on-prem versions had initial performance problems. Add-ons, especially backup products, are unstable, but Kaseya VSA itself is considered reliable by longtime users. Stability ratings vary between five and nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Kaseya VSA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Non Profit

Manufacturing Company

Construction Company

Healthcare Company

Educational Organization

Financial Services Firm

Insurance Company

Retailer

University

Government

Comms Service Provider

Media Company

Real Estate/Law Firm

Hospitality Company

Wholesaler/Distributor

Outsourcing Company

Performing Arts

Recreational Facilities/Services Company

Legal Firm

Energy/Utilities Company

Consumer Goods Company

Sports Company

Logistics Company

Compare Kaseya VSA with alternative products

Learn more about Kaseya VSA

VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.

VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Kaseya VSA Features

Kaseya VSA has many valuable key features. Some of the most useful ones include:

Remote monitoring and management: Kaseya VSA enables administrators to remotely monitor and manage multiple devices and endpoints, including desktops, laptops, servers, and mobile devices.

Help desk ticketing: The solution provides a help desk ticketing system for managing and resolving IT support requests.

Patch management: This feature automates the patch management process, helping organizations keep their systems up-to-date and secure.

Automated IT processes: Kaseya VSA offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.

Reporting and analytics: Real-time monitoring, automated alerts, and reporting capabilities help administrators quickly identify and resolve issues.

Mobile device management: Administrators can manage and secure mobile devices, including iOS and Android devices.

Integration with third-party tools: Kaseya VSA integrates with a range of third-party tools and platforms, including Active Directory, Exchange, and others, to provide a comprehensive IT management solution.

Kaseya VSA Benefits

There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:

Efficient: Because the solution successfully automates routine IT tasks and provides a centralized platform for IT management, organizations can streamline their IT operations and improve efficiency.

Security: Kaseya VSA has a range of security and compliance features, including endpoint security, data encryption, and reporting, so systems and data remain secure.

Resolve issues quickly: The solution’s real-time monitoring allows administrators to resolve issues before they spiral into bigger problems.

Cost-efficient: With its capability to automate routine IT tasks, organizations can reduce the need for manual labor and as a result save time and money.

Reviews from Real Users

Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.

A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”

"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.

PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."