Odoo Reviews

Name: Odoo
Brand: Odoo
Rating: 4.0 (34 reviews)

Vendor: Odoo

4.0 out of 5

34 reviews
96% willing to recommend

What is Odoo?

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

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Odoo is the #7 ranked solution in top CRM solutions and #10 ranked solution in top ERP solutions. PeerSpot users give Odoo an average rating of 8.0 out of 10. Based on the analysis of the 34 most recent Odoo reviews, the overall sentiment is positive, with a sentiment score of 7.2. Odoo is most commonly compared to monday.com: Odoo vs monday.com. Odoo is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 824,053 peers since 2012

Featured reviews

NaveedUddin

Head / Senior Manger IT at Fotco

Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.

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Jose Carmona

Director of Innovation and Solutions at IT Sales

We are a partner of Odoo in Venezuela, and we implement Odoo for our clients. It's easy to implement. Once you understand the relationship between different modules, you can set it up in a short period of time. I'd rate it an eight out of ten in terms of the ease of the setup. All of our customers currently are on the cloud. Its implementation duration varies. We do the presentation for two months, and then we have the implementation for nine months to twelve months. It depends on the number of modules and the complexity of the customer. We have some customers who don't know their processes very well, so we have to spend a lot of time with them at the beginning to discuss their processes and their data before we start to implement it. On average, in four or five months, you can set up and start taking advantage of the fully implemented system. The number of people required for implementation varies, but generally, it doesn't require more than five people. Usually, there are one or two functional consultants and a project leader. There may be one or two developers for localization and other things.

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SreekanthaDevayya Nayak

Director at Lucid Spare

I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals.

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Odoo mindshare

Product category:

As of December 2024, the mindshare of Odoo in the CRM category stands at 4.1%, up from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerAnalyst reports

Type	Title	Date
Category	CRM	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	Odoo vs Salesforce Sales Cloud	Dec 22, 2024	Download
Comparison	Odoo vs Microsoft Dynamics CRM	Dec 22, 2024	Download
Comparison	Odoo vs monday.com	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
monday.com	4.7	4.6%	98%	224 interviews Add to research
Microsoft Dynamics CRM	3.9	14.0%	92%	75 interviews Add to research

Valuable Features

Odoo offers a comprehensive suite of integrated modules like CRM, HR, inventory, and accounting. Its user-friendly interface aids organizations in quickly implementing processes. Its open-source nature allows easy customization, with low costs and flexibility. High modularity supports vast business needs, including payroll and forecasting for manufacturing. Odoo's community and marketplace enhance functionality without extensive coding. Its cloud-based SaaS model provides easy access and operational efficiency.

"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."
"The most beneficial feature of Odoo is its wide community and store, allowing users to purchase solutions and resolve any problems quickly."
"The feature allows customization as we wish."

Room for Improvement

Odoo requires improvements in customization, technical support, and human resources functionality. Reporting and dashboard features need enhancement. Scalability is a challenge, while integration with third-party apps requires attention. The cost and business model can be optimized. Mobile application and API support have room for improvement. Budgeting and asset management features need enhancement. Industry-specific capabilities and performance should be refined. Privacy and data access concerns exist, and the platform's adaptability to continuous changes is crucial.

"The sales model is not the best, and it lacks certain features."
"There is a lack of resources for specialized Odoo professionals."
"For the drawbacks, we would need specialized people to work on Odoo."

ROI

Odoo offers a high return on investment due to its affordability and comprehensive features. Users experience significant benefits, such as accelerated automation and process standardization, which reduce manual tasks. Although challenging to quantify precisely at the onset, the impact becomes evident in reduced paperwork and utility costs. Most report noticeable financial gains within a year, with time savings and enhanced efficiency as key advantages, offset by an initial learning curve.

Pricing

Odoo offers affordable pricing, especially for small and medium-sized enterprises, with flexible licensing options. Pricing is subscription-based, sold per user, and varies by region, with costs starting at $13.5 per user per month in Latin America. While competitive compared to NetSuite, Oracle, and SAP, costs can rise for larger implementations or extensive user bases. Additional fees may apply for deployment and support. Odoo remains an appealing choice for budget-conscious companies seeking comprehensive ERP solutions.

"It's expensive, but it has lots of tools available for running the business."
"The solution's licensing costs are low compared to its competitors."
"They offer three packages – free, standard, and custom."

Popular Use Cases

Odoo is utilized as an ERP tool offering modules such as accounting, inventory, sales, CRM, HR, and project management. Businesses use it for tasks like financials, customer relationship management, and business digitalization. Many companies leverage its capabilities to manage operations efficiently across departments, including logistics and manufacturing. Its comprehensive nature enables users to integrate various business functions, ensuring seamless communication and workflow within organizations.

Service and Support

Odoo's customer service is rated six to seven out of ten, with room for improvement. Responses are sometimes delayed due to location, but they have global offices for fast resolutions. Users find the support process straightforward, using tickets and forums. While quick responses are appreciated, some users report slower reactions for complex issues. Technical support is good, but highly dependent on the chosen implementation partner, causing varied experiences with response times and service quality.

Deployment

Users report Odoo's initial setup as easy yet varying in complexity based on customization needs. Deployment times range from a few hours to several months, influenced by project scale and module requirements. While many find the setup straightforward with expert guidance, others need additional support for specific customizations. Typically, a small team handles deployment, and cloud hosting is preferred. Companies highlight the importance of understanding processes and data requirements to streamline implementation.

Scalability

Odoo offers high scalability. Users can easily expand from a few to thousands, adapting to business needs with modular integration. Companies ranging from SMEs to large enterprises rely on it, benefiting from its cloud-based infrastructure. Reviewers often rate scalability between seven and ten, citing adaptability and ease of integration. Some mention challenges in complex implementations, requiring specialized skills. Its affordability makes it attractive for mid-sized entities seeking enterprise-level capabilities.

Stability

Odoo is widely recognized for its stability, consistently rated between seven and ten out of ten. Many users commend its stability, particularly in cloud environments, noting minimal technical difficulties and no data loss. Some difficulties may arise during initial configuration or version updates, but once deployed, it runs smoothly. Occasional minor issues are usually related to external factors like power outages or when handling numerous API requests. Despite some challenges, most find Odoo highly stable for daily use.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Odoo Buyer's Guide for additional reliable information.